Flow, Workflow, and Learning

Clark Quinn

So here are some reflections on flow, workflow, and learning. Now, when we’re in the ‘flow’ at work (which is different than being in the workflow), we’re performing optimally. So, we could definitely be learning in the workflow.

the workflow of learning

Harold Jarche

One of the things I’m trying to figure out is the most efficient workflow for moving from reading >> notes >> sensemaking >> drafts >> publishing articles. I was asked today about my sensemaking routine. I try not to talk too much about how I do things because I believe that a practice — like personal knowledge mastery — has to be personal, or it will not last. But perhaps I can give some details to help others find there own way.


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My Workflow

Stephen Downes: Half an Hour

I was thinking about working openly recently and decided to document my workflow, such as it is. As you can see I need to devise a way to make my projects and courses more transparent. There's also a PowerPoint version of the image with working links. No HTML version, sorry

Collaboration Workflow 101

Dan Pontefract

You're reading fresh content from Dan Pontefract at Brave New Org: Thanks for reading. visit the original at [link]. collaboration Culture enterprise 2.0 micro-blogging organization social media social networking teams technology blogging collaboration curve collaboration cycle online

Collaboration Workflow 101

Dan Pontefract

collaboration Culture enterprise 2.0 micro-blogging organization social media social networking teams technology blogging collaboration curve collaboration cycle online

Co-design of workflow

Clark Quinn

The other way I’ve now been thinking of it, however, is to think about designing the workflow and the learning ‘flow’ together. Visualize the formal and informal learning flows as components within an overall workflow.

Aggregation Workflow in gRSShopper

Stephen Downes: Half an Hour

A few points: First, on workflow, which is the topic of this post. The options page provides the following: - personal information, including email, which may be edited - list of feeds submitted, and their status - option to add social network information - list of subscribed newsletters, and an option to edit subscriptions That's the entire workflow. Here's how gRSShopper currently works.

Do you really need separate social learning tools? PART TWO – 6 ways to integrate learning into the workflow

Jane Hart

” In this post I am going to be taking a look at 6 ways organisations are already integrating learning into their workflow systems – so that the same… Read the rest. In Part One of this series of blog postings, I asked the question: “As business is becoming more social and we are using new social tools to work collaboratively with one another, do we really need another set of social tools specifically for learning?”

10 pieces of advice on the web, workflow, & learning

Jay Cross's Informal Learning

Workflow Learning – original concepts. After a lengthy hibernation, Learning Light ’s eLearning Centre rides again! From a press release yesterday: Learning Light has now launched the new look and feel e-learning centre. Check it out for news, views, jobs, reports, research papers and supplier directory. The e-Learning Centre is a free information resource for learning and development professionals and e-learning developers.

Towards Maturity – 5 practical ideas for Embedding learning into the workflow

Jay Cross

See on Scoop.it – Informal & Experiential Learning. Jay Cross ‘s insight: "Missed opportunities. The Towards Maturity 2012-13 Benchmark report highlights a number of missed opportunities faced by L&D professionals: 94% seek to speed up the application of learning back into the workplace: only 23% achieve this95% seek to improve the sharing of good practice: however, only 25% achieve this on average92% seek to increase their ability to adapt and react to business change.

Activities, Workflows and Structured Wikis (Augmented Social Cognition)

Mark Oehlert

tools like Wikis support workflows within the enterprise. By workflow, we mean activities that are important enough to be documented in the enterprise (either because it is an important client, or that it is an activity that is often repeated.) ( Article Link ) "Gregorio Convertino, who recently joined ASC research area here at PARC, have been looking at how Web2.0

Feedback to Feedly

Stephen Downes: Half an Hour

Just a quite note I sent to Feedly about it's AI tool Leo and my OLDaily workflow. second, I'm still trying to work out a workflow that both preserves the usefulness of AI and allows me to manage content.

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learning in the flow of work

Harold Jarche

What is workflow learning? As we enter an age of informal and workflow learning, authority is less centralized than ever before. Recognizing this fact is the first step to crafting an effective workflow learning strategy. Networked humans in a connected society: Our increasing inter-connectedness illuminates the need for cooperation. Simple work keeps getting automated, but still needs human oversight.

Context is key

Clark Quinn

Workflow learning is one of the new buzzphrases. The notion is that you deliver learning to the point of need, instead of taking people away from the workflow. However, if people are in the workflow, there is a context already. I’d suggest that there are two times workflow learning makes sense. For such workflow learning to work, you really want to leverage the context, so you need to be able to identify the context.

learning with complexity

Harold Jarche

Visualize the workflow of a physical job: produce, produce, produce, produce, produce, produce, produce, produce, produce. Now visualize the workflow of a creative knowledge worker: nothing, nothing, nothing, nothing, flash of brilliance, nothing, nothing, nothing.” — Jay Cross (1944-2015). Increasing awareness of new ideas, methods, and processes often comes through serendipitous encounters outside the workflow.

Workplace Performance Services: more than just Training

Jane Hart

In his recent post, Informal Learning , 95% solution, Harold Jarche provides the reason why many workplace learning professionals can only think about “informal learning” and “social learning” in terms of how they can manage them within a blended training solution – rather than simply support them, as they happen, naturally and continuously, in the workflow.

Six characteristics supporting excellence in service delivery innovation

Ross Dawson

Flexible workflows. Flexible Workflows. Streamlined and effective workflows are a vital component of service delivery innovation within a professional services firm. However, this workflow is markedly different from the workflow required by a routine operation, such as processing an invoice for payment. Workflows within innovative professional services firms need to be readily reconfigured to adapt to different projects, situations, and emerging market needs.

Workplace Learning: Adding, Embedding & Extracting

Charles Jennings

Adding Learning to Work When faced with the opportunities to help with workplace learning, many HR, talent development, and learning professionals react by simply adding learning to the workflow. Typically, adding learning involves integrating structured away-from-work learning (courses, classes, and eLearning modules) with learning activities within the workflow. There is excellent work being carried out that supports embedding learning within workflows. ‘

OLDaily Production

Stephen Downes: Half an Hour

Created for the people who are doing OLDaily while I'm gone, a 15 minute overview of my production workflow

Why support self-organized learning in the workplace?

Jane Hart

The Smart Worker (SW) learns continuously as she does her job > Integrate learning in the workflow. The Smart Worker (SW) learns best with and from others > Encourage social interactions and knowledge sharing in the workflow. I recently shared a diagram of what it might look like to move from a focus on organizing and managing training, to helping individuals and teams self-organize in the workplace? But why would you want to do this, some have asked?

The Difference Between A Boss and a Leader – 3 Tips!

KCC Business Psychology

A leader learns the tasks and familiarizes himself with the process, but the secret he knows that sets him apart and makes him successful is that he sees his team as the most valuable resource in his workflow. The Difference Between a Boss and a Leader – 3 Tips!

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Re-thinking Workplace Learning: extracting rather than adding

Charles Jennings

One clear finding presented was that: “t hose activities that are integrated into manager and employee workflow have the largest impact on employee performance, while those that are distinct events separate from the day-to-day job have less impact.” The general finding is that the more tightly bound learning is to the workflow, the greater the impact it is likely to have.

Embedding Learning in Work: The Benefits and Challenges

Charles Jennings

If people learn as part of the workflow then this learning is more likely to impact performance in a positive way. By their very nature informal and social learning is embedded in the daily workflow. Each of these is more powerfully experienced in the context of the workflow rather in the more sterile atmosphere of a classroom. The majority of learning occurs naturally as part of the workflow.

Thinking Transformation

Clark Quinn

Let’s change workflows to align better with what’s known about how we work. This pandemic has led to everyone scrambling to work digitally. And it’s not really a transformation (which shouldn’t be ‘digital first’), but rather just ‘move what we do online’. And that’s understandable.

working smarter

Harold Jarche

Visualize the workflow of a physical job: produce, produce, produce, produce, produce, produce, produce, produce, produce. Now visualize the workflow of a creative knowledge worker: nothing, nothing, nothing, nothing, flash of brilliance, nothing, nothing, nothing.”. — For the past several centuries we have used human labour to do what machines cannot. First the machines caught up with us and surpassed humans with their brute force.

Twitter Digest for 2011-05-26

Jane Hart

RT @ hjarche : RT @ bduperrin : Without Workflow, Social Business Is Doomed [link] #. Tweet. Doctors who are not on Facebook, Twitter and blogs risk becoming irrelevant; my USA Today op-ed [link] #. Don’t know how I missed this one: “Moving toward 2020: the learning decade&# [link] #. YouTube: Two Days’ Worth of Video Uploaded Every Minute [link] via @ mashable #. The C4LPT Daily is out! link] #. Vendor-neutral, by @ hjarche [link] #. Powered by Twitter Tools.

Ironic “push training” photo

Jay Cross's Informal Learning

The opposite of Pull learning that is merged into workflow. When I shot this photo in North Berwick, Scotland, nearly twenty years ago, I wanted to capture the concept of closing shop to do training. Only yesterday did I notice the PUSH sign on the door. Push training, indeed.

Harvard Library adopts LibraryCloud

David Weinberger

As those inputs change, you can change LibraryCloud’s workflow process once, and all the apps and services that depend upon those data can continue to work without making any changes. New data can be added relatively easily, and because LibraryCloud is workflow based, that data can be updated, normalized and enriched automatically. According to a post by the Harvard Library , LibraryCloud is now officially a part of the Library toolset.

making time for learning

Harold Jarche

It seems the idea has now gone mainstream, as it’s even noted in Forbes that, “Work and learning will become analogous” It is much easier to just say that workflow learning is essential rather than putting in the structures and practices that can enable it. For over a decade I have promoted the idea that work is learning & learning is the work.

70:20:10 - Beyond the Blend

Charles Jennings

We intentionally add learning-focused activities into the workflow. A number of researchers and practitioners have categorised the process of extending learning into the workflow as ‘adding and embedding’ or ‘embedding and extracting’. The categorisation below brings together some of the ways in which learning is extended into the workflow.

Building a Culture of Continuous Learning

Charles Jennings

To achieve these three targets, we need to think out of the traditional learning and development box – beyond the class/course and eLearning module approaches towards embedding a culture where learning becomes recognised as occurring within the workflow. Qualcomm’s ‘ 52 week''s’ programme is an excellent example of this approach - enhancing or replacing intensive away-from-work on-boarding with information and resources ‘injected’ into the workflow. Most people get it.

optimizing distributed work

Harold Jarche

Visualize the workflow of a physical job: produce, produce, produce, produce, produce, produce, produce, produce, produce. Now visualize the workflow of a creative knowledge worker: nothing, nothing, nothing, nothing, flash of brilliance, nothing, nothing, nothing.” — Jay Cross. Now that distributed work has become the norm — permanently for some and temporarily for others — there are two relatively simple things any organization can do to work, learn, and innovate in internet time.

Social & Collaborative Learning in the Workplace

Jane Hart

How learning can be embedded in the workflow. On Wednesday 22 August at 5 pm BST – that’s 9 AM (PDT) / 12 PM (EDT) – I will be presenting a webinar, hosted by Citrix Online, on Social & Collaborative Learning in the Workplace. Here’s a description of the event: Social learning is a natural, continual process of learning with others , and with the help of modern social technologies, you can enable and support it in powerful new ways. .

70:20:10 - A Framework for High Performance Development Practices

Charles Jennings

The 70:20:10 framework is a simple concept that has developed from work carried out by various researchers over the past half-century that suggests a one-dimensional focus on structured training and development – a rut that many organisations had fallen into – misses the opportunity to exploit learning and development where most of it happens, which is within the workflow.

The Knowledge and Learning Transfer Problem

Charles Jennings

from our 702010 towards 100% performance book) If learning is embedded in the daily flow of work, rather than away from the workflow, the idea that we need to develop ways to ‘transfer’ that learning into practical use disappears. Especially as most organisations have an often large and continuing investment in formal training and development, the vast majority of which is carried out away from the workflow.

“the number one critical skill set”

Harold Jarche

Visualize the workflow of a physical job: produce, produce, produce, produce, produce, produce, produce, produce, produce. Now visualize the workflow of a creative knowledge worker: nothing, nothing, nothing, nothing, flash of brilliance, nothing, nothing, nothing.” —Jay “Imagine you’re trying to fix a problem, dealing with a crisis, or even just replying to someone, responding to a query, thinking about a possible solution. Most people deal with the issue at hand.

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A new framework for supporting learning and performance in the social workplace

Jane Hart

What will be required is a completely new range of services – which we might call non-training services – that are focused on supporting continuous performance improvement and learning in the workflow as people do their jobs. They will also become more embedded in the workflow, e.g. learning communities will often be seen as an extension of a group’s existing online activities.

how professionals learn for work

Harold Jarche

It is interesting to note that most people value learning that is directly connected to their workflow. Jane Hart has been asking her readers what are the most useful/valuable ways that they learn for or at work. In the sixth annual Learning in the Workplace Survey , which surveyed over 5,000 respondents from a wide variety of industries and types & sizes of organizations, the following methods were ranked in order. Daily work experiences. Knowledge-sharing within your team.

The AI Factory: A New Kind of Digital Operating Model

Irving Wladawsky-Berger

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The Power of Reflection in an Ever-Changing World

Charles Jennings

We learn through taking the opportunity to reflect both in the workflow and away from our work. Reflective Practice A good starting point for embedding reflection into daily workflow is to approach the practice at two levels; individual reflection, and then reflection with colleagues and team members. (I wrote the original piece this article is based on for Training Industry Quarterly in Winter, 2012.

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Autonomy and Value in Social and Workplace Learning

Charles Jennings

70:20:10 Model The 70:20:10 model is used to extend learning into the workflow. Exploiting and extending learning opportunities from point solutions (learning events) to continuous development (learning as a process and part of the daily workflow) to increase value. My colleague Jane Hart recently shared the diagram below on her blog. It shows the relationship between relative value and relative autonomy as they relate to different approaches to learning in the modern workplace.

user-generated content

Harold Jarche

Finding and sharing information and knowledge should be part of the workflow in any knowledge-based organization. Content creation, a subset of sensemaking, is difficult. It takes time and effort. According to a 2019 survey of 213 North American workers conducted by Degreed , most sharing of information is in responding to other content found in the flow of work or learning. A lot of user-generated content is sharing content that has been created by others. This should not be surprising.

Start with the 70. Plan for the 100.

Charles Jennings

Extending Learning into the Workflow Many Learning & Development leaders are using the 70:20:10 model to help them re-position their focus for building and supporting performance across their organisations. They are finding it helps them extend the focus on learning out into the workflow. As you move from the 10 and closer to the workflow (where most of the 20 and 70 happen) the potential for impact and realised value increases.