The CIO and CMO must work more closely together and co-govern key resources today in new ways to address an often outdated and/or too inadequate approach to digital customer experience within most organizations MORE

Investing in your employees’ education is one of the smartest business moves you can make as a company leader. The reason for this is simple: employee training has an incredible return on investment. For example, Discover Financial saw a $1.44 MORE

Investing in employee training is more critical now than ever before. Employees are your company’s most important assets,” wrote a contributor to Recruiter.com.¹ Their training and professional development is something you should invest heavily in.” MORE

Every fortnight I curate some of the observations and insights that were shared on social media. I call these Friday’s Finds. “There are no cheap tickets to mastery. MORE

Winning with AI , - a 2019 report based on a survey jointly conducted by the MIT Sloan Management Review and the Boston Consulting Group , - found that 90% of respondents agree that AI represents a business opportunity for their company. MORE

Here’s the popover that greets visitors on arrival at Rolling Stone ‘s website: Our Privacy Policy has been revised as of January 1, 2020. This policy outlines how we use your information. By using our site and products, you are agreeing to the policy. MORE

My travels are a little more restrained this first half of the year, but then again, things change! And, it occurs to me to talk just a little bit about the things I do that aren’t speaking, writing, and consulting. So here’s my spring 2020 schedule and a bit more. MORE

For the past several centuries we have used human labour to do what machines cannot. First the machines caught up with us and surpassed humans with their brute force. Now they are surpassing us with their brute intelligence. MORE