Not Your Father’s ROI

Jay Cross

Productivity in a Networked era: Not Your Father’s ROI. One cherished industrial age concept that is proving particularly difficult to let go of is return on investment (ROI). But like Pontiacs and Oldsmobiles, old-school ROI’s day in the sun is waning. Traditional ROI.

ROI 61

Zany times at Corporate Learning Trends

Jay Cross

Harold managed to app-share my wiki, which contained some of the day’s presentation graphics. That app sharing and slamming through big graphics can break the system. Know what the system does and doesn’t do well. Sometimes things go so far off the rails that all you can do is chuckle at life’s absurdity. Today at Learn Trends , I demonstrated my ability to screw up everything technical within reach.

Trending Sources

How to support informal learning

Jay Cross's Informal Learning

and systems thinking. Morris: In Return on Learning , Donald Vanthournout and his associates on Accenture’s Capability Development team claim that their firm achieved an ROI of 353% on its commitment to enterprise learning. Cross: Is 353% ROI plausible? Interview.

In retrospect 2000-2010: omphaloskepsis ruled

Martijn Linssen

Mark Zuckerberg no longer a social norm Real Profitability Part V: The Aftermath Real Profitability Part IV: The Verdict Real Profitability Part III: Indian players Real Profitability Part II: classical System Integ. Business or Pleasure? -

Learning With and From Others: Restructuring Budgets for Social Learning

Dan Pontefract

Blogs, wikis, microblogging, YouTube-like video sharing, tagging, ranking, virtual worlds, discussion forums, and generally any other form of user-generated content (for learning, communication, and marketing) are both practical and engaging ways to complement the learning strategy of any organization. In the past, the learning function may have liaised with the IT department solely to address learning management system issues or opportunities. But where is the ROI?

Web 2.0 Applications in Learning

Tony Karrer

There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. This is something that gets discussed as emergent: see Emergent Knowledge Management , Direction of eLearning - Emergence or Big System , and Future Platforms for eLearning.

Social Media Planning and Evaluation for NGOs | Full Circle Associates

Nancy White

However, when they become connected, local actions can emerge as a powerful system with influence at a more global or comprehensive level. Qualitative Evaluation There is more than quantitative metrics for evaluating your social media ROI.

Edge Perspectives with John Hagel: Mastering New Marketing Practices

John Hagel

We’ll also see a new form of ROI measure – Return On Information, again from both a customer and vendor perspective.

NTEN’s We Are Media Project | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Jul 27 2008 NTEN’s We Are Media Project Published by Nancy White at 1:25 pm under social media Beth Kanter is stewarding a very cool project for NTEN, We Are Media. The resulting curriculum which will live on this wiki and will also cover important organizational adoption issues, strategy, ROI analysis, as well as the tools.

Top 100 eLearning Items

Tony Karrer

Introducing The Conversation Prism eLearning Trends 2007 and 2008 TechCrunch White Label Social Networking Platforms Chart How to Insert YouTube Videos in PowerPoint Presentations LinkedIn Tips and Tweaks: Do More with your LinkedIn Account Introduction to Wikis, Blogs, Social Bookmarking, Social Networking and RSS Corporate Policies on Web 2.0 My Top 25 blogs for 2008 Blogging as Reflective Practice The Elearning Apprentice Part 2: A four-level framework for evaluating social network ROI.

Your favorite 2009 posts on Internet Time Blog

Jay Cross

Not Your Father’s ROI. In addition to implementing social learning systems for universities and corporations, she leads workshops on social learning and somehow finds time to maintain the most useful learning site on the net, the Centre for Learning & Performance Technologies.

First Time Visitor Guide

Tony Karrer

Presentation - ISPI Los Angeles Introduction to Wikis, Blogs, Social Bookmarking, Social Networking and RSS Practical Suggestions: Web 2.0 eLearning Resources Learning Management Systems - LMS Web 2.0 Update 2/6/2008 based on recent Top eLearning Posts It can be daunting to visit a blog for the first time. The author(s) have been writing individual articles for months or years.

Contents of the informal cloud book

Jay Cross

CGI Systems, 27. ROI, 29, 31, 78, 79, 80, 81, 83, 128, 129, 130, 131, 132. wiki, 11, 27, 89, 90, 93, 96, 139, 160, 161, 162, 163, 170, 179. Work Smarter: Informal Learning Enters the Cloud. 19.95. Index. ADDIE, 22, 23, 102, 106. Allen Interactions, 106. Andrew McAfee, 121.

eLearning Topics

Tony Karrer

For example, we see terms now at the top like Learning Management System , AICC , SCORM. That's because they are ordered according to how closely the system thinks the companies are associated with the selected term within the content set. For example, when I view my blog's content through the eLearning Learning lens , it shows me that relative to other sources of content in the system, I tend to talk about: eLearning 2.0 (130)

[from gminks] Social Learning Measurement : eLearning Technology

Tony Karrer

I like what Kevin Jones talked about in Objection #13: How Do You Measure ROI? Rachel Happe suggested some measurements of ROI. Ace showed a 500% ROI in under six months just by connecting dealers through discussions boards so they could share expertise. In my blog, I was focused on metrics that would help us to understand, manage, and improve the networked (or social) learning eco-system.

Forrester’s Online Community Best Practices | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Feb 21 2008 Forrester’s Online Community Best Practices Published by Nancy White at 5:18 pm under Uncategorized , communities of practice , community indicators , identity , networks , online facilitation , online interaction , social media Last week I wrote briefly about the recent Forrester report on building online communities for marketing.

Last Year's Predictions For 2008, Reviewed

Stephen Downes: Half an Hour

It is safe to say that most pundits did not predict the largest story of the year, the collapse of the economic system. Truly valuable content will be found as short videos on YouTube, entries on blogs, or a favorite page on a wiki, none will be housed in a Learning Management System. Penalty for non-falsifiability: if valuable content were housed on a learning management system, this would not be evident to the wider internet. And 'smart systems'.

Social (hiccup) CRM tools

Martijn Linssen

The Lithium platform offers a number of connections to the social web (Facebook, Twitter), CRM systems, web analytics, and more. CRM systems named are Salesforce.com and RightNow technologies , but thats all theres to it - and there is a 2-page PDF on Salesforce.com.

Full Circle Associates " More on community management (part 3 or "what's in a name")

Nancy White

It is about reconciling that businesses, in their interaction with the world (customer, vendors, regulators) have opened the door to a new way of being in the system that requires more than management. How do you measure your ROI on intuition?

ROI 2

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

It is about reconciling that businesses, in their interaction with the world (customer, vendors, regulators) have opened the door to a new way of being in the system that requires more than management. How do you measure your ROI on intuition?

ROI 2

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

It is about reconciling that businesses, in their interaction with the world (customer, vendors, regulators) have opened the door to a new way of being in the system that requires more than management. How do you measure your ROI on intuition?

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

It is about reconciling that businesses, in their interaction with the world (customer, vendors, regulators) have opened the door to a new way of being in the system that requires more than management. How do you measure your ROI on intuition?

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

It is about reconciling that businesses, in their interaction with the world (customer, vendors, regulators) have opened the door to a new way of being in the system that requires more than management. How do you measure your ROI on intuition?

ROI 2

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

It is about reconciling that businesses, in their interaction with the world (customer, vendors, regulators) have opened the door to a new way of being in the system that requires more than management. How do you measure your ROI on intuition?

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

It is about reconciling that businesses, in their interaction with the world (customer, vendors, regulators) have opened the door to a new way of being in the system that requires more than management. How do you measure your ROI on intuition?

ROI 2

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

It is about reconciling that businesses, in their interaction with the world (customer, vendors, regulators) have opened the door to a new way of being in the system that requires more than management. How do you measure your ROI on intuition?

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

It is about reconciling that businesses, in their interaction with the world (customer, vendors, regulators) have opened the door to a new way of being in the system that requires more than management. How do you measure your ROI on intuition?

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

It is about reconciling that businesses, in their interaction with the world (customer, vendors, regulators) have opened the door to a new way of being in the system that requires more than management. How do you measure your ROI on intuition?

ROI 2

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

It is about reconciling that businesses, in their interaction with the world (customer, vendors, regulators) have opened the door to a new way of being in the system that requires more than management. How do you measure your ROI on intuition?

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

It is about reconciling that businesses, in their interaction with the world (customer, vendors, regulators) have opened the door to a new way of being in the system that requires more than management. How do you measure your ROI on intuition?

ROI 2

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

It is about reconciling that businesses, in their interaction with the world (customer, vendors, regulators) have opened the door to a new way of being in the system that requires more than management. How do you measure your ROI on intuition?

ROI 2

''m only going to say this about 1,000 more times.

Mark Oehlert

This misunderstanding has led us to countless, pointless discussions about lots of issues but ROI makes a great example (you cant really measure whats going on in someones head can you? - no but you can measure performance - but people arent selling Performance management systems (those would be PMSs and marketing would NOT let that happen). Sell systems that manage training or resources. Wikis. e-Clippings (Learning As Art).

ROI 0

Dust-up at Training Zone

Jay Cross

with its wikis, blogs and social networks is that people learn as they would through natural conversation and dialogue. But then again I might be a dinasaur:) Peter Chief Executive TrainerBase The Association for Learning Practitioners Kevin Chamberlain , 26-Nov-08 Jay some of the way I am with Jay’s starting point about school systems but from there we start to part company.

Dust-up at Training Zone

Jay Cross

with its wikis, blogs and social networks is that people learn as they would through natural conversation and dialogue. But then again I might be a dinasaur:) Peter Chief Executive TrainerBase The Association for Learning Practitioners Kevin Chamberlain , 26-Nov-08 Jay some of the way I am with Jay’s starting point about school systems but from there we start to part company.

Dust-up at Training Zone

Jay Cross

with its wikis, blogs and social networks is that people learn as they would through natural conversation and dialogue. But then again I might be a dinasaur:) Peter Chief Executive TrainerBase The Association for Learning Practitioners Kevin Chamberlain , 26-Nov-08 Jay some of the way I am with Jay’s starting point about school systems but from there we start to part company.

Dust-up at Training Zone

Jay Cross

with its wikis, blogs and social networks is that people learn as they would through natural conversation and dialogue. But then again I might be a dinasaur:) Peter Chief Executive TrainerBase The Association for Learning Practitioners Kevin Chamberlain , 26-Nov-08 Jay some of the way I am with Jay’s starting point about school systems but from there we start to part company.