How the Client Experience Defines the New ROI of Social Business – Finally, A New KPI in the Making

Luis Suarez

How the Client Experience Defines the New ROI of Social Business. The dialogue has evolved, although we may at times still have the impression we are running a circus, as Carrie Young brilliantly indicated in “ Social ROI = Return On Insanity ” This happens when we stop thinking outside of the box and the inertia kicks in that’s so pernicious in the business world: only measuring the low hanging fruit. He can also be contacted over in Twitter at @elsua or Google Plus. .

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Social shifts the focus from Presales to Aftersales

Martijn Linssen

why not both Home About Contact Wednesday, 1 December 2010 Social shifts the focus from Presales to Aftersales Another one of those great Twitter moments: a thought came to mind during a conversation @KRCraft Let me put it this way: Marketing 1.0 Business or Pleasure? -

Trending Sources

Why Corporate Training is Broken And How to Fix It

Jay Cross

Training directors learned enough accounting to talk about ROI. Google search for web resources. A police officer asks a man searching for his keys under a streetlight, “Are you sure you lost them here?”. Why are you searching here instead of in the park?”

Business or Pleasure? - why not both: Klout. Nail. Coffin. Who cares?

Martijn Linssen

In the end its pretty simple, if our numbers dont prove out and help companies drive some value in terms or ROI or happier customers than well be replaced with something else. Quora: a gossiper's wet dream Twitter punctuation manners Ask not what your company can do for you,?

Forgiveness - damned if you don't

Martijn Linssen

Whatever image you formed in your heart and mind ages ago, does it ROI having it there? Quora: a gossiper's wet dream Twitter punctuation manners Ask not what your company can do for you,? Business or Pleasure? -

Business or Pleasure? - why not both: The product-to-service.

Martijn Linssen

Only today I found out I missed half of what Frank said, because I kept swapping between Twitter web and TweetDeck - Lessons Learned for me to never do that again while in the middle of a conv. A soon-to-be ex-colleague asked me on Twitter: "No SSD?" Business or Pleasure? -

Generations, Social and Enterprise: adopt vs adapt

Martijn Linssen

Oh my the implications involved, the political consequence, the loss of face - versus money saved, gained, invested and ROI-ed. I used to never see my ex-colleagues again as a rule, but now they still stay in my LinkedIn network, my Twitter network, everywhere. Business or Pleasure? -

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

And Twitter. How do you measure your ROI on intuition? You can DM your reply to me on Twitter @cortneysellers # Beeline Labs » Blog Archive » Why wrong measurements can be bad for your community’s health… on 01 May 2008 at 2:41 pm [.]

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Good Posts from Last Week

Tony Karrer

Twitter Job Aid - work in progress - Adventures in Corporate Education , April 12, 2009 Reduce Searching Start Talking - eLearning Technology , April 14, 2009 Solve problems with screencasting - eLearning Acupuncture , April 14, 2009 Augmented Reality in Learning - Upside Learning Blog , April 15, 2009 Top Other Items The following are the top other items based on social signals.

Friday’s Finds #31

Harold Jarche

What I learned this past week on Twitter: Picture: Rhizomes & Roots by @VenessaMiemis. — The return on investment (ROI) on social learning consists of getting stuff done in networks & knowing who to contact. Web 1.0 = search.

Social Media Planning and Evaluation for NGOs | Full Circle Associates

Nancy White

Do a search to see who has linked to that post? (Do Do you know how to do this on Google, Yahoo or Microsoft search? Qualitative Evaluation There is more than quantitative metrics for evaluating your social media ROI.

Hot List from the Communities & Networks Connection

Nancy White

searches that land on us and that occur on the site, and various other kinds of behaviors. Other Items: Online Community Success and ROI | Will Pate’s Blog. Twitter.

Communities and Networks Connection Hotlists

Nancy White

Notice how many are about Twitter ! Twitter Compared to IM, Email and Forums - Collaborative Thinking , March 2, 2009. Social Media ROI: Measuring the unmeasurable? How to use Twitter for PR - FreshNetworks , March 15, 2009. Twitter 3 years on, and why it’s the killer app!

Social Media Planning and Evaluation for NGOs

Nancy White

Do a search to see who has linked to that post? (Do Do you know how to do this on Google, Yahoo or Microsoft search? There is more than quantitative metrics for evaluating your social media ROI. Dutch perspective on ROI. Social Media Campaign ROI calculator.

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Social Customer Service - proving you failed?

Martijn Linssen

Some large companies now boast of their wonderful NEW customer service credentials by issuing PR showing staff with banks of screens monitoring Twitter and Facebook for complaints. Quora: a gossiper's wet dream Twitter punctuation manners Ask not what your company can do for you,?

In retrospect 2000-2010: omphaloskepsis ruled

Martijn Linssen

application development|B2C|Social Business Design|trust| Newer Post Older Post Home Subscribe to: Post Comments (Atom) Search blog Loading. Quora: a gossiper's wet dream Twitter punctuation manners Ask not what your company can do for you,? Business or Pleasure? -

Top 100 eLearning Items

Tony Karrer

My Top 25 blogs for 2008 Blogging as Reflective Practice The Elearning Apprentice Part 2: A four-level framework for evaluating social network ROI. Using eLearning Learning , I thought it would be interesting to go look what it thinks are some of the top items of all time. Learning 2.0 - The Things How we read online. -

eLearning Topics

Tony Karrer

This works across any subset of the content including sources, keywords and arbitrary searches. When you look at the keywords on the left you see things like: Social Learning (356) Social Media (411) Twitter (725) Google Wave (22) Camtasia (76) Adobe Captivate (71) Social Network (460) Now, the content set in this case are highly skewed towards innovators as compared to the topic sets being used by my past analysis (training conferences).

[from gminks] Social Learning Measurement : eLearning Technology

Tony Karrer

I like what Kevin Jones talked about in Objection #13: How Do You Measure ROI? Rachel Happe suggested some measurements of ROI. Ace showed a 500% ROI in under six months just by connecting dealers through discussions boards so they could share expertise. eLearning Technology Tony Karrers eLearning Blog on e-Learning Trends eLearning 2.0 eLearning Solutions Enterprise 2.0

100 Conversation Topics

Tony Karrer

Point me to it by putting a link to: 100 Conversations and the exact text "100 Conversations" in your post and I'll find it via blog search. Here's how I use Facebook for personal learning How I use Twitter for personal learning How I use Blogging for personal learning Where I believe social media can be adopted by learners in my organization. My thoughts on the ROI of eLearning 2.0. A search method I use that I don't think a lot of other people use.

Business or Pleasure? - why not both: Failure is the means to the.

Martijn Linssen

When you fail over and over again, in the end theres only success left As usual, a Twitter conversation drove me out here. No, really, what is the ROI of avoiding to fail? Quora: a gossiper's wet dream Twitter punctuation manners Ask not what your company can do for you,?

Social (hiccup) CRM tools

Martijn Linssen

The Lithium platform offers a number of connections to the social web (Facebook, Twitter), CRM systems, web analytics, and more. I took the tour on the Twitter Community and that gives a good insight. Business or Pleasure? -

My Moodle Test

Xyleme

I didn’t believe it myself, so I did the following Google search: “Moodle and standards.” Its 18 months old, so I did a quick search of the Moodle forums to see what the status of the SCORM export feature is today. Follow @dawnpoulos on Twitter. Home About Podcasts Videos Xyleme Inc.

Harold Jarche » Wake up and smell the coffee

Harold Jarche

Home About Consulting Contact Key Posts Clients Toolbox Français Harold Jarche Entries RSS | Comments RSS Subscribe by e-mail Twitter Faves planetrussell: "Globalization creates interlocking fragility, while giving the appearance of stability."

eLearning Costs : eLearning Technology

Tony Karrer

Personal Learning Informal Learning Corporate eLearning eLearning Design Authoring Tools Rapid e-Learning Tools eLearning (e-Learning) e-Learning Software Blended e-Learning e-Learning Tools Learning Management Systems (LMS) e-Learning ROI and Metrics Search via eLearning Learning for first time visitors Thursday, September 10, 2009 eLearning Costs : eLearning Technology A reader sent a note asking my opinion on the vendor pricing in The Great eTrain Robbery?

Full Circle Associates " More on community management (part 3 or "what's in a name")

Nancy White

And Twitter. How do you measure your ROI on intuition? You can DM your reply to me on Twitter @cortneysellers # Beeline Labs » Blog Archive » Why wrong measurements can be bad for your community’s health… on 01 May 2008 at 2:41 pm [.]

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More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

And Twitter. How do you measure your ROI on intuition? You can DM your reply to me on Twitter @cortneysellers # Beeline Labs » Blog Archive » Why wrong measurements can be bad for your community’s health… on 01 May 2008 at 2:41 pm [.]

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More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

And Twitter. How do you measure your ROI on intuition? You can DM your reply to me on Twitter @cortneysellers # Beeline Labs » Blog Archive » Why wrong measurements can be bad for your community’s health… on 01 May 2008 at 2:41 pm [.]

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More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

And Twitter. How do you measure your ROI on intuition? You can DM your reply to me on Twitter @cortneysellers # Beeline Labs » Blog Archive » Why wrong measurements can be bad for your community’s health… on 01 May 2008 at 2:41 pm [.]

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More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

And Twitter. How do you measure your ROI on intuition? You can DM your reply to me on Twitter @cortneysellers # Beeline Labs » Blog Archive » Why wrong measurements can be bad for your community’s health… on 01 May 2008 at 2:41 pm [.]

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

And Twitter. How do you measure your ROI on intuition? You can DM your reply to me on Twitter @cortneysellers # Beeline Labs » Blog Archive » Why wrong measurements can be bad for your community’s health… on 01 May 2008 at 2:41 pm [.]

ROI 2

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

And Twitter. How do you measure your ROI on intuition? You can DM your reply to me on Twitter @cortneysellers # Beeline Labs » Blog Archive » Why wrong measurements can be bad for your community’s health… on 01 May 2008 at 2:41 pm [.]

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

And Twitter. How do you measure your ROI on intuition? You can DM your reply to me on Twitter @cortneysellers # Beeline Labs » Blog Archive » Why wrong measurements can be bad for your community’s health… on 01 May 2008 at 2:41 pm [.]

ROI 2

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

And Twitter. How do you measure your ROI on intuition? You can DM your reply to me on Twitter @cortneysellers # Beeline Labs » Blog Archive » Why wrong measurements can be bad for your community’s health… on 01 May 2008 at 2:41 pm [.]

ROI 2

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

And Twitter. How do you measure your ROI on intuition? You can DM your reply to me on Twitter @cortneysellers # Beeline Labs » Blog Archive » Why wrong measurements can be bad for your community’s health… on 01 May 2008 at 2:41 pm [.]

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

And Twitter. How do you measure your ROI on intuition? You can DM your reply to me on Twitter @cortneysellers # Beeline Labs » Blog Archive » Why wrong measurements can be bad for your community’s health… on 01 May 2008 at 2:41 pm [.]

ROI 2

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

And Twitter. How do you measure your ROI on intuition? You can DM your reply to me on Twitter @cortneysellers # Beeline Labs » Blog Archive » Why wrong measurements can be bad for your community’s health… on 01 May 2008 at 2:41 pm [.]

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The Evolving Social Organization

Harold Jarche

One important social communication tool at SunGard is Yammer, a micro-blogging platform similar to Twitter but used internally. That includes the company’s executive board and goes as far as putting up senior execs for online Q&As through Twitter and on the corporate Facebook page. Hearing what others are doing and connecting to them with social media such as Twitter or blogs increases the chances of accidental and serendipitous learning.

Intelligent Communities Summit - Day One

Stephen Downes: Half an Hour

Children can go global in the search for education or culture. Using tools like Facebook, Twitter and blogs, we launched the campaign. Dan Martell, Co-founder, Martell Homes How many people on Twitter? Drop me a line on Twitter if you have any questions.