Driving Content Management ROI Across the Extended Enterprise

Xyleme

The post Driving Content Management ROI Across the Extended Enterprise appeared first on Xyleme | Content Management Solutions.

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Not Your Father’s ROI

Jay Cross

Productivity in a Networked era: Not Your Father’s ROI. One cherished industrial age concept that is proving particularly difficult to let go of is return on investment (ROI). But like Pontiacs and Oldsmobiles, old-school ROI’s day in the sun is waning. Consultants and smart-aleck MBAs will tell you if you want to sell a big project internally, you’ve got to talk ROI. Traditional ROI. Companies also use ROI to evaluate past performance.

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How to Get the Greatest ROI from eLearning

TOPYX LMS

Whether it’s an investment in oneself, a business, another person, or a product, a quality return is always desired. The good news is that there are clear-cut answers to most questions regarding the confusing subject of ROI of eLearning. Does eLearning have a good ROI? Not every type of ROI is measurable. The first step in measuring eLearning’s ROI is determining what the initial investment will cost. This can have a sizeable effect on an ROI.

ROI 89

The 4 Most Sought-After LMS Features to Improve ROI

TOPYX LMS

There are many different ways a learning management system delivers ROI to a company. For example, an eLearning system might lower administrative costs for training program management, improve HR expenses by decreasing time to productivity for employees, and reduce IT hardware and support costs for an organization.

Serving Experience As The Product

Adaptive Path

The experience is the product. Whether we talk about greeting cards, mobile apps, or vacation get-aways, the experience is the product. Directly affecting the experience seems impossible because between you and it are IT systems, operations and processes, departments, and product architectures. Many of the products we spend the most on and spend the most time with are platforms for services.) And in a service-based economy, the experience is the product customers buy.

How to Improve the ROI of Your Learning Management System

TOPYX LMS

A great learning management system can even boost workplace productivity, and enhance profit margins. Investing in a learning management system (LMS) can come with a long list of benefits. It can help organizations store, organize, and access materials, as well as making it easy to track employee progress and performance. Learning Management System

ROI 48

ROI and Metrics in eLearning

Tony Karrer

I'm working on an article around the use of ROI and metrics in eLearning. This level of evaluation will increase the visibility of learning and development efforts, because successful implementation of Level 3 evaluation Internet Time Blog: ROI is toast. ROI is toast. Support - ROI Calculator Training & Support Return on Investment Calculator Investing in Learning: Consider Value, Not Just ROI ROI, or return on investment, is king in today's business world.

ROI 110

Creating a Return on Investment (ROI) calculation for Enterprise 2.0 and internal social media

Trends in the Living Networks

To be frank, I think ROI calculations for social initiatives are in most cases a waste of time, because so many of the benefits and costs are unknowable before the initiative. One of the resources I provide in the chapter is a table to help make ROI calculations. Not all of the items will be relevant, and you may find other items that are applicable, but it provides a good starting point to generating numbers that can be used in an ROI. Increased productivity.

Business or Pleasure? - why not both: The product-to-service.

Martijn Linssen

why not both Home About Contact Saturday, 21 August 2010 The product-to-service financial ratio Yesterday I saw a tweet by Frank Scavo : Chatting with a vendor about implementation cost to software license cost ratios. Back to the topic : there is a clear, direct and fairly linear relation between the initial cost of a product, and the additional cost(s) involved servicing it. In big IT companies, there isnt much enthusiasm to be found for selling Open Source products.

Micro vs Macro Production

Mark Oehlert

like a year ago.when I'd have a couple week hiatus from my blog for whatever reason, I'd feel guilty in a production sense - like I hadn't been kicking anything out and just letting ideas pile up and not get to them. I say I have a higher tolerance for it now because it is usually mixed in with really great, thought-provoking posts from people I respect and I'll take a couple of "store" Tweets from them - its a positive ROI. So I feel really very remiss about not blogging so long.

Should Companies Create eLearning Content In-House or Hire an Instructional Designer?

TOPYX LMS

eLearning content is critical to the success and ROI of a company’s training programs, and many companies are now designing their eLearning content internally. eLearning LMS Employee Training Content ProductionAccording to eLearningIndustry.com, “.the the eLearning market is projected to reach a value of $275 billion worldwide by the year 2022.

Food for thought from the “secret ingredients” for designing food & beverages

Adaptive Path

He did a great job of communicating how differently the food industry thinks, plans and designs food products. Tags: Business Value Design Leaders Product Design ROI/Business Value UX Week Videos Steve Gundrum | UX Week 2009 | Adaptive Path from Adaptive Path on Vimeo. It’s becoming that season. You know, the season where food seems to take center stage. As the weather gets colder, comfort food, hot drinks and celebratory feasts appear on the horizon.

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Interview with Margret Schmidt, VP of User Experience Design and Research at TiVo (Part 3)

Adaptive Path

What did it take to make the site more of an extension of the TiVo product experience? As the company evolved the web site did too, and we added product features like online scheduling, and we enhanced customer support tools. This ongoing work is done internally, with user experience as a service organization working for marketing, product management, or customer support (depending on the site section). Part 1 of this interview. Part 2 of this interview.

User Experience = $5 Million per Employee

Adaptive Path

On Tuesday, Aaron Forth, the VP of Product at Mint.com, spoke at UX Week. Tags: ROI/Business Value UX Week On Monday, it was announced that Mint.com was to be acquired by Intuit for $170 million. It was an excellent talk, sharing how Mint is structured to deliver rapid, user-focused innovation (in short: everybody cares about UX + nimble development processes allow for swift iterations). Among the things he mentioned was that Mint.com has 35 employees.

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Signs that You May Need a Strategy

Adaptive Path

Experience design is seen by most organizations as a cost center, yet those of us in the practice spend most of our days and nights developing solutions that deliver disproportionate value to the organizations that employ us and the customers that purchase our products and services. A redesign or new product is asked to do more than it realistically can. Everyone agrees on what the design/product/service must accomplish, but everyone has a different idea of how.

eLearning is not the answer

Jay Cross

After-the-fact finger pointing is not productive. Replacing instructor-led events with living networks yields astounding gains in productivity. Business learning ROI Informal Learning Web 2.0eLearning is not a big cost-cutter. Corporations are flocking to eLearning for all the wrong reasons. It’s cheaper: no travel, no facilities cost, no instructor salaries. This sort of fanciful thinking tripped up eLearning ten years ago.

eLearning is not the answer

Jay Cross

After-the-fact finger pointing is not productive. Replacing instructor-led events with living networks yields astounding gains in productivity. Business learning ROI Informal Learning Web 2.0eLearning is not a big cost-cutter. Corporations are flocking to eLearning for all the wrong reasons. It’s cheaper: no travel, no facilities cost, no instructor salaries. This sort of fanciful thinking tripped up eLearning ten years ago.

Why Looking After Your Personal Brand in the Social Era Still Matters

Luis Suarez

People would keep talking about you, your product, or your brand, anyway, for a good while, resulting in that urgency of having to come up with an strategy that would work for you to help you ramp up efforts and get things going. Prioritize your social networking activities to generate the best ROI for your career goals. General Interest Open Business Personal KM Productivity Tools I can’t remember when was the last time that I updated my Curriculum Vitae.

What Are the Chances of Pragmatic Pathways for Social Business?

Luis Suarez

Don’t focus on figuring out the Return On Investment (The good old known ROI ) of Social Media and the overall use of those social technologies, because that’s pretty much a distraction imposed by those resisting the change, so that they can win plenty more time while everyone else tries to figure out what we just simply don’t need to. IBM Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Enterprise

How Nonprofit Training Delivered via LXP Drives Employee Engagement

TOPYX LMS

CEO and co-founder of AchieveMission, said, “In nonprofits, as in business, leadership development programs result in a high ROI, but in this sector, they also produce results such as more mission impact and stability.” There are many benefits to providing various types of training to nonprofit employees. Nonprofit training topics can include leadership, customer service, and fundraising. James W. Shephard, Jr.,

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Friday’s Finds #7

Harold Jarche

ROI: Productivity in a Networked Era: Not Your Fathers ROI CLO article. From the Twitter files this past week: via @c4lpt - 10 Strategies for Integrating Learning and Work (part 3). via @1ernesto1 - Cheater or Collaborator? via @johnsgunn - Canadians have no legitimate expectation of privacy when they use the Internet. via @kdwashburn - Florida school boosts achievement by jettisoning textbooks. Flexibility has it’s own Return on Investment.

ROI 100

Should the School Have Expelled the Troubled Shooter?

Nine Shift

The ROI didn't seem to be very beneficial. It is, quite clearly, counter productive. Let's explore the schools' role in school shootings. Should the Parkland school have expelled the soon-to-be shooter? Why are schools allowed to expel any student? . Lacking the research, which I am going to guess doesn't even exist about the lead-up school events involving a shooter, I am going to theorize - - let's see what the research says - - that the school punished this kid.

ROI 100

The Demise of Advertising Business Models

John Hagel

Growing power is simple – as consumers, we have far more choice regarding products and vendors, more information about those choices and more ability to switch from one vendor to another if we don’t feel that our needs are being met. This challenge will only intensify as we see growing fragmentation of product and service businesses. Now, we feel an increasing need to learn more about the ways we can use the product to get even more value.

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What is stopping companies from measuring learning: Skillsets, datasets, toolsets or mindsets?

Xyleme

How long can L&D organizations expect this to continue if they can''t prove to their stakeholders their training tools and programs are effectively influencing employee performance and driving ROI? L&D is no different—except to the extent that professionals must work even harder to demonstrate impactful training outcomes and ROI. "In Accordingly, many business leaders adopt a perspective that places L&D expenses alongside product development, for example.

The promise of technology

Euen Semple

I used to walk around the open plan offices at the BBC looking at all those people staring blankly at the beige PCs on their desks (which cost many millions to supply and support) rather than talking to each other and wondered what the ROI was. I watch most people struggling to cope, still, with even basic use of their computers, unaware of all the wonderful productivity and creative power waiting at their fingertips. Don''t get me wrong.

Download Chapter 1 of “The Purpose Effect” For Free

Dan Pontefract

Too often, we only hear about the “corporate ROI” from working to improve engagement, and fail to talk about the personal impact to people from working in environments that force them to leave their passion and values at the door. Click here to download the Introduction and Chapter 1 of my new book The Purpose Effect. Click here to order the book on Amazon. More information on the micro-site. . Reviews.

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You JUST hired this person.do you even know.

Mark Oehlert

When discussions about blocking networks like Twitter and Facebook at the corporate firewall seemed more common (they seem to have settled down but I could be just not hearing the stories), one example I always used was about ROI. Now if you hire me and block my networks, you get the ROI of Me - depending on who you ask, that''s worth either a lot or a little. Are we teaching them to become more valuable to our organizations by becoming part of more productive networks?

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Future of Conferences: Why People Attend

Jay Cross

Gather information about products, techniques, trends. Find out about new products, kick the tires, hear from vendors. Pick up an award for performance for your company or product. Basic foundation skills for those new to the field: ROI, design, media. Introduce new products and concepts, e.g. The Experience API. Meet with vendors, see demos, compare products. I’m investigating the future of f2f conferences.

Part 3 of 3: Personalized Learning

Xyleme

Compounding the problem is the highly competitive nature of the industry requiring the constant introduction of new products and services: retailers are constantly updating menus, offering seasonal specials, testing new products. Making things even more complicated for the training departments, each brick and mortar store or franchise is a unique combination of location, language, special equipment, geography, and menu of products and services.

Organizations Don’t Tweet – Review

Harold Jarche

How do you manage online environments and encourage them to be a productive use of people’s time? Since the topic of return on investment often comes up from some detractors of social business, here are excerpts from Back to Front ROI. … In fact I was once offered a Scotsman’s tip on ROI – keep the “I” really small and no one will give you hassle about the “R” … As a final resort, consider turning the ROI question on its head.

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Businesses must assess the quality of learning

Jay Cross's Informal Learning

Take a new training initiative, for example, a new product rollout. Perhaps add a 24-hour help desk or product hot-line for answering questions. The hand-wringing discussions about the ROI of learning rarely lay out the range of R’s you can achieve with different levels of I. High Time for ROI. It’s More than ROI. Have a beer. You may have heard my story about the brewer who was told to cut his costs 16%. “Not a problem,&# he told his CFO.

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What’s the CEO want to see

Clark Quinn

” Yes, particularly at the beginning when you’re establishing credibility, you may be asked for ROI. In operations, we might see fewer errors, more experiments, more new product ideas generated. This issue came up recently, and it’s worth a think. What would a CEO hope to see from L&D? And I think this is in two major areas. The first is for optimum execution, and the other is for continual innovation.

Corporate Learning Trends- What Endures During Recessions

Kevin Wheeler

While it is hard to fault the content of these programs, as they are usually generic and seem to make sense; there is also little evidence that they make a huge difference to profits, success, or productivity. ROI is the holy grail of training professionals. They do not need any ROI studies. If they don’t believe this, no amount of ROI proof is likely to change their minds.

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8 Dirty Words

Jay Cross's Informal Learning

Collaborative networks, expertise locators, reducing fear of failure, graphic design, workspace architecture, and many other techniques increase the productivity of informal learning. It’s better to talk about cost/benefit analysis or meeting specific goals than to speak of ROI. Traditional ROI fails to measure the most valuable returns. CLO online edition. Dirty Words. by Jay Cross.

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To Really Drive Enterprise 2.0 Forward We Need A Behaviour Change

Dan Pontefract

In 2011, I don’t believe organizations have fully comprehended what ingredients are necessary to ensure an organization (management and people) is in fact going to become more productive. Why do I land on productive, and not collaborative, or engaged, or learned, or reciprocal, or connected? Being more productive is the end game. As a result, there continues to be systemic challenges to increasing productivity, engagement and customer satisfaction.

You JUST hired this person.do you even know.

Mark Oehlert

When discussions about blocking networks like Twitter and Facebook at the corporate firewall seemed more common (they seem to have settled down but I could be just not hearing the stories), one example I always used was about ROI. Now if you hire me and block my networks, you get the ROI of Me - depending on who you ask, that's worth either a lot or a little. Are we teaching them to become more valuable to our organizations by becoming part of more productive networks?

ROI 32

Measure what’s important

Jay Cross

Because they’ve learned a narrow view of Return on Investment, namely ROI as seen through the eyes of a bank loan officer. The leading teacher of ROI-for-L&D is a former banker.). Simply this: Because knowledge has become the single most important factor of production, managing intellectual assets has become the single most important task of business.

The State of Social Business – A State of Maturity?

Luis Suarez

“, or, my favourite one: “ What’s the ROI of Social Media? How do we, eventually, become more effective and productive at what we do by working smarter, not necessarily harder? .

Open Spaces, Open Minds Redux (An Open 2.0 Culture)

Dan Pontefract

It is another example of how we are closing our minds, walling our innovation, and foregoing a more productive and networked organization. If the C-Suite is looking for ROI, let’s not prove it by return on investment, but by return on intelligence. In the title of this post, I’m paying homage to Dr. Don Morgenson, professor emeritus of psychology at Wilfrid Laurier University in Waterloo, Ontario, Canada.

Friday’s Finds #31

Harold Jarche

— The return on investment (ROI) on social learning consists of getting stuff done in networks & knowing who to contact. Picture: Productivity = less is more. What I learned this past week on Twitter: Picture: Rhizomes & Roots by @VenessaMiemis. It requires trusted relationships which are social & take time to develop. Social Learning leads to Social Intelligence which leads to Success. Why “Academic Excellence” No Longer Cuts It Today via @cburell. Web 2.0:

Well-Being

Jay Cross

Well-Being is the umbrella term for leading a satisfying, healthy, productive happy existence. ” “Where’s the ROI?” My calling is to help people improve their performance on the job and satisfaction in life. For the better part of forty years, my work has focused on adult learning. I’ve strived to make learning at work more effective, relevant, enjoyable, and cost-effective. Today I am shifting direction. My new muse is well-being.

ROI 130

Return on Intangibles

Jay Cross

Simply this: Because knowledge has become the single most important factor of production, managing intellectual assets has become the single most important task of business.”. Because they’ve learned a narrow view of Return on Investment, namely ROI as seen through the eyes of a bank loan officer. This article appears in the October 2013 issue of Chief Learning Officer. Understanding learning’s value depends on measuring what can’t be touched. .

IBM’s Trip to Become A Socially Integrated Enterprise

Luis Suarez

Instead, we have now got that richness of information, knowledge and top-notch, best of breed relevant content, available to people’s fingertips to then be able to make better sense, and better decisions, that would impact not only their individual / team productivity, but also their own personal business relationships with both customers and business partners, which is, probably, what really matters the most at the end of the day. That, to me, is the real ROI of Social Computing.

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