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Improving Organizational Performance. Organizational performance improvement is comprised of reducing errors and increasing insights, according to Gary Klein. While better collaboration can justify social tools, improved cooperation can ensure their long-term use by a hyper-connected workforce. Performance Improvement PKMastery SocialLearning MORE
This will build resilience into the knowledge networks that drive organizational performance. Learning Performance Improvement“Apprenticeship is the way we learn most naturally. It characterized learning before there were schools, from learning one’s language to learning how to run an empire.” ” – Cognitive Apprenticeship: Making Thinking Visible. MORE
His perspective is based on what has been my professional practice for almost two decades: performance improvement. Klein has some advice on how “to strengthen the up arrow”, or improve insight. Books Performance Improvement PKM Following Gary Klein on his search to find out how insight happens is a pleasurable, even mind-blowing experience. MORE
The field of human performance improvement is a systemic method of doing detective work to find out how people perform in an organization. For example, compliance training is a standard response by industry regulators when dealing with human performance issues. MORE
For the past couple of months I have been engaged in a couple of programs that focus on organizational performance improvement. In the Performance-based Learning program we ask — What is the performance gap and what are the influencing factors? Performance Improvement MORE
Through collaborative work, get feedback on where performance support may be required and if training is needed. Everyone is involved in what used to be the instructional design process, but now there is a focus on collaboration first, performance support when needed, and training as the last choice. Communities InternetTime Performance Improvement SocialLearning Work MORE
The biggest challenge, as Charles notes, is to ‘imagine the different’ Learning Performance ImprovementAt work and in school we are pretty good at creating documentation to share explicit knowledge. This is the kind of knowledge that goes into training programmes. It’s the result of interviews with subject matter experts and reviews of the field of study. For the most part, it’s stuff that is easy to codify and share. MORE
My social learning workshop provides one approach for improving the workplace performance spectrum, and the 70:20:10 Institute offers several programmes. Performance Improvement SocialLearningJane Hart has been asking her readers what are the most useful/valuable ways that they learn for or at work. MORE
Informal Learning Performance Improvement SocialLearningJane Hart’s recent post on changing the role of L&D (learning & development) explains how training departments need to move beyond packaging content and toward scaffolding and capability building. What I like about this matrix is that it makes it easier to describe my professional services in the organizational learning area. I have highlighted my areas of focus in red. MORE
In 2010 we conducted a project to cultivate a fully engaged, high performing workforce through rapid, collaborative, informal, & self-directed learning at a US-based health insurance company of about 20,000 employees. Performance Improvement PKMastery MORE
Instead, we can use the right horse for this course — to improve organizational performance. “I Systemic barriers abound, such as incentives, pay, individual performance measurement, conflicting priorities, or a lack of resources. Performance Improvement MORE
Process improvement, like Six Sigma, stifles innovation. Process improvement is a tool set, not an overarching or unifying concept for an organization. Process improvement is a means — for certain contexts like manufacturing — and not an end in itself. The fundamental problem with all process improvement methodologies is that you get myopic. “Since Frederick Taylor’s time we’ve considered business – our businesses – vast machines to be improved. MORE
This past year I conducted an online workshop called “ from training, to performance to socia l “ In November I will be running one on moving from a training to a performance support focus and this will be followed by a workshop on social learning for business. from training to performance to social from Harold Jarche. Performance Improvement SocialLearning MORE
However, the company is ‘downsizing’ and layoffs are based on performance reviews. Complexity Innovation Performance Improvement MORE
Many people cannot make the leap from course development, to performance consulting, and social learning. Learning Performance ImprovementTraining courses are artifacts of a time when resources were scarce and connections were few. That time has passed. The roots of training are to get a lot of people to do the same thing competently. The Roman army trained soldiers for battle and many other duties, like building roads. Standard methods were developed. MORE
They did, and the generator performed to perfection. Innovation Performance ImprovementI concluded a few years back that rates based on time at work only help to put you into a pigeon hole so that HR and Purchasing can easily classify you. Knowledge professionals are not pigeons. I have noticed a tendency over the past decade to push wages and fees down. Some may say it’s just the supply and demand conditions of the market. MORE
In my previous post I showed that an analysis of how Knowledge Workers like to learn at work suggests that L&D departments should consider working more closely with people managers to support the continuous development and performance improvement of their people – both in teams and individually.â?¦ MORE
Whether you stay with distributed work or go back to a location, improving meetings will not only raise morale but make room for what is really important in every workplace now — learning. Management Performance Improvement MORE
I would suggest first moving from training delivery to performance improvement. skilled at performance consulting. Forget about social learning, for the time being, and focus on performance support tools and job aids. Performance Improvement SocialLearning Work Donald Taylor asks where your learning & development (training) department resides. MORE
Performance Improvement TechnologyThe background to this story, explaining the difficulties I had in trying to establish a methodology to select simulation in the support of training programs is here — L&D Outside the Box. That story started in 1994 and ended in 2013. MORE
“70:20:10 uses the performance paradigm to achieve working = learning in the context of the workplace and thus to contribute to the desired organisational results. Here again it is about achieving the desired performance improvement in the context of the individuals or teams who want to work better together. In the performance paradigms, working = learning is achieved using such models as performance support, microlearning and social learning. MORE
If you are interested in organizational performance issues, here are a few points to ponder. Compliance training is a standard response by industry regulators when dealing with human performance issues. The owners of compliance standards, whether authorities like government and regulatory bodies, professional bodies, or internal legal counsel, are stuck in a mindset that in order to get good workplace performance you must have training. Unclear performance measures. MORE
The latest publication from the 70:20:10 Institute , 702010 towards 100% performance , is not that type of book. Five roles are identified (not all for traditional L&D professionals) with sections focused on each: Performance Detective. Performance Architect. Performance Master Builder. Performance Game Changer. Performance Tracker. The reference model integrates training, performance improvement, and social learning. MORE
This is the team value-add for knowledge management which improves sensemaking across the organization. Leadership Performance Improvement SocialLearningIn working collaboratively & learning cooperatively I noted that team collaboration requires the transparent sharing of knowledge — using enterprise social networks and other technologies — so that everyone on a team knows what is going on and why. Decisions, and why they were made, are shared. MORE
This post looks at resources related to my training-performance-social workshop. We forget to minimize forgetting and improve remembering. We measure so poorly that we don’t get good feedback to enable improvement.” ” Performance Improvement. Harold’s Performance Improvement Toolbox. When Your Employees Can Solve The Biggest Problems With Performance Support. Learning after Benchmark performance with each other. MORE
Organizational performance improvement is comprised of reducing errors and increasing insights, according to Gary Klein. While courses cannot be developed to directly improve these human traits — curiosity, creativity, empathy, passion, and humour — systems can be put in place to promote them at work. To improve insights on an organizational level, all work should be focused on learning. Prescribing training to address complex performance situations does not work. MORE
Complexity Management Performance ImprovementNancy Dixon tells a wonderful story about ‘Researcher’s Square’ and the hallway of learning. The whole story is well-worth your time. It describes how a diverse group of mostly independent researchers who worked in their individual offices were able to cooperate and even collaborate due to a change in the built architecture. MORE
Next public workshop runs: 16 July – 12 August 2018 Individuals and teams often face performance problems. Instead of reaching for a training solution, you need to (work with a manager to) carry out a Performance Analysis to diagnose the (actual) problem, identify the best solution(s) – which may or … Modern Workplace Learning MORE
Informal Learning Learning Performance ImprovementCatherine Lombardozzi writes, in Time for an Evolution : To those of you who feel like you just stepped into the middle of a conversation, a learning environment (to my mind) is a collect of resources and activities for learning. The resources may be inanimate or human; the activities may be formal or informal. A well designed learning environment is curated with a specific need in mind. MORE
Such an assumption ignores or refutes the influence of job experience or exposure to others, on human performance. If half of the military training model was good enough for decades, just imagine how much better 100% will be for organizational performance. Performance Improvement SocialLearningThe training industry is based on models that were developed for the military. MORE
From the initial performance analyses conducted on the hospital wards, to the implementation of the open source Moodle and Mambo technology systems, the consultants worked closely with the hospital staff in the development of their knowledge base, using domain ontologies. Work Performance. MORE
Charles Jennings explains the framework in detail so that organizations can use it to improve how people work and learn at work. Books Informal Learning InternetTime Learning Performance Improvement SocialLearning 70%: Experience. 20%: Exposure. 10%: Education. MORE
I suggested that high physical functionality is always necessary for any tasks that have been determined necessary (in a training needs analysis) for job-ready performance. Performance Improvement TechnologyWere the two recent crashes of Boeing 737 Max 8 aircraft a result of inadequate training, or design and safety flaws resulting from a lack of regulator oversight? I don’t know and I cannot speculate. MORE
I created a performance improvement toolbox when I started this blog in 2004, and have kept adding to it over the years. I often look at workplace performance first from the perspective of whether the situation we are trying to address is complicated or complex. Training can be good to develop ways to reduce errors, which is only one part of improving organizational performance. Prescribing training to address complex performance situations will not work. MORE
As my colleague Jane Hart shows in this image, there is a lot of room to expand as a learning and performance consultant. InternetTime Performance ImprovementMy colleagues and I often get cast as informal learning zealots in pieces written to placate the training industry and maintain the status quo , especially the lucrative compliance training market. MORE
Based on: Rummler & Brache (1995) Improving Performance: How to Manage the White Space in the Organization Chart. If the work to be done is clear, and performed in a transparent fashion, then there is little need for detailed direction or face-to-face supervision. MORE
It’s an easy check mark to show that action has been taken, assuming that improving individual skills is the core issue that needs to be addressed. But training does not improve diversity. Improving diversity is not really a learning issue. MORE
In 2010/2011 Jay Cross and I worked worked with a corporate university of a large US company with the objective to cultivate a fully engaged, high performing workforce through rapid, collaborative, informal, self-directed learning. The university transitioned from designing processes for formal learning to increasing support for informal learning by: Establishing a learning & performance innovation team. Our target is performance. MORE
Many workplace performance issues cannot be solved through training, such as: Poor communications. Unclear performance measures. Rewards and consequences are not directly linked to the desired performance. When performance is infrequent. MORE
Taking financial incentives away from daily work improves collaboration between departments and professionals. Books Complexity Performance Improvement“Silos are cultural phenomena, which arise out of the systems we use to classify and organize the world,” states Gillian Tett in The Silo Effect. Silos are bounded hierarchies that define specialized work or areas of knowledge. MORE
Performance Improvement SocialLearningHere is the advice of the co-founder of Degreed on a ‘ workplace self-training paradigm ‘ First, encourage them to think of reskilling as a game — one they now have more control over winning … Next, help workers manage their skills with regular checkups to evaluate their current expertise against market conditions … Finally, work with employees to pinpoint opportunities to put their new skills into action. MORE
not just through conventional training but as people carry out their daily jobs) and how performance problems can be solved in different ways. It also means that learning and performance improvement is no longer the sole remit of the L&D department, but something that everyone in the organisation – managers and employees alike – has responsibility for.” Informal Learning Performance Improvement SocialLearning MORE
In these times of staff shortages in healthcare, we need to improve communication and knowledge-sharing. Learning Performance ImprovementThis past year my wife and I have spent a fair bit of time in hospitals and doctors’ offices, helping friends navigate the healthcare system. One thing we have noticed is the siloed nature of medicine here. MORE
One flaw in maturity models is they provide a specific point at which we are assumed to be mature, and imply we have nothing else to learn or improve. Performance Improvement“Growth is not linear and it doesn’t happen in discrete phases marked by convenient external characteristics” — which is why maturity models are wrong — according to Christiaan Verwijs , specifically looking at agile models. MORE
Performance Improvement Related Topics Jane Hart
JULY 9, 2018
Next public workshop runs: 16 July – 12 August 2018 Individuals and teams often face performance problems. Instead of reaching for a training solution, you need to (work with a manager to) carry out a Performance Analysis to diagnose the (actual) problem, identify the best solution(s) – which may or … Modern Workplace Learning
Jane Hart
APRIL 29, 2013
In my previous post I showed that an analysis of how Knowledge Workers like to learn at work suggests that L&D departments should consider working more closely with people managers to support the continuous development and performance improvement of their people – both in teams and individually.â?¦
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Harold Jarche
OCTOBER 8, 2020
It’s an easy check mark to show that action has been taken, assuming that improving individual skills is the core issue that needs to be addressed. But training does not improve diversity. Improving diversity is not really a learning issue.
Harold Jarche
MAY 7, 2021
The field of human performance improvement is a systemic method of doing detective work to find out how people perform in an organization. For example, compliance training is a standard response by industry regulators when dealing with human performance issues.
Harold Jarche
FEBRUARY 1, 2021
In 2010 we conducted a project to cultivate a fully engaged, high performing workforce through rapid, collaborative, informal, & self-directed learning at a US-based health insurance company of about 20,000 employees. Performance Improvement PKMastery
Harold Jarche
JUNE 14, 2021
Based on: Rummler & Brache (1995) Improving Performance: How to Manage the White Space in the Organization Chart. If the work to be done is clear, and performed in a transparent fashion, then there is little need for detailed direction or face-to-face supervision.
Harold Jarche
MAY 11, 2020
Whether you stay with distributed work or go back to a location, improving meetings will not only raise morale but make room for what is really important in every workplace now — learning. Management Performance Improvement
Harold Jarche
JANUARY 24, 2021
From the initial performance analyses conducted on the hospital wards, to the implementation of the open source Moodle and Mambo technology systems, the consultants worked closely with the hospital staff in the development of their knowledge base, using domain ontologies. Work Performance.
Harold Jarche
FEBRUARY 25, 2021
However, the company is ‘downsizing’ and layoffs are based on performance reviews. Complexity Innovation Performance Improvement
Harold Jarche
OCTOBER 9, 2020
Many workplace performance issues cannot be solved through training, such as: Poor communications. Unclear performance measures. Rewards and consequences are not directly linked to the desired performance. When performance is infrequent.
Harold Jarche
APRIL 10, 2021
Performance Improvement TechnologyThe background to this story, explaining the difficulties I had in trying to establish a methodology to select simulation in the support of training programs is here — L&D Outside the Box. That story started in 1994 and ended in 2013.
Harold Jarche
APRIL 21, 2021
For the past couple of months I have been engaged in a couple of programs that focus on organizational performance improvement. In the Performance-based Learning program we ask — What is the performance gap and what are the influencing factors? Performance Improvement
Harold Jarche
APRIL 9, 2019
Improving Organizational Performance. Organizational performance improvement is comprised of reducing errors and increasing insights, according to Gary Klein. While better collaboration can justify social tools, improved cooperation can ensure their long-term use by a hyper-connected workforce. Performance Improvement PKMastery SocialLearning
Harold Jarche
AUGUST 6, 2019
Performance Improvement SocialLearningHere is the advice of the co-founder of Degreed on a ‘ workplace self-training paradigm ‘ First, encourage them to think of reskilling as a game — one they now have more control over winning … Next, help workers manage their skills with regular checkups to evaluate their current expertise against market conditions … Finally, work with employees to pinpoint opportunities to put their new skills into action.
Harold Jarche
SEPTEMBER 4, 2019
Process improvement, like Six Sigma, stifles innovation. Process improvement is a tool set, not an overarching or unifying concept for an organization. Process improvement is a means — for certain contexts like manufacturing — and not an end in itself. The fundamental problem with all process improvement methodologies is that you get myopic. “Since Frederick Taylor’s time we’ve considered business – our businesses – vast machines to be improved.
Harold Jarche
NOVEMBER 12, 2019
Complexity Management Performance ImprovementNancy Dixon tells a wonderful story about ‘Researcher’s Square’ and the hallway of learning. The whole story is well-worth your time. It describes how a diverse group of mostly independent researchers who worked in their individual offices were able to cooperate and even collaborate due to a change in the built architecture.
Harold Jarche
JULY 18, 2019
Taking financial incentives away from daily work improves collaboration between departments and professionals. Books Complexity Performance Improvement“Silos are cultural phenomena, which arise out of the systems we use to classify and organize the world,” states Gillian Tett in The Silo Effect. Silos are bounded hierarchies that define specialized work or areas of knowledge.
Harold Jarche
SEPTEMBER 11, 2019
This is the team value-add for knowledge management which improves sensemaking across the organization. Leadership Performance Improvement SocialLearningIn working collaboratively & learning cooperatively I noted that team collaboration requires the transparent sharing of knowledge — using enterprise social networks and other technologies — so that everyone on a team knows what is going on and why. Decisions, and why they were made, are shared.
Harold Jarche
AUGUST 8, 2018
My social learning workshop provides one approach for improving the workplace performance spectrum, and the 70:20:10 Institute offers several programmes. Performance Improvement SocialLearningJane Hart has been asking her readers what are the most useful/valuable ways that they learn for or at work.
Harold Jarche
AUGUST 22, 2018
They did, and the generator performed to perfection. Innovation Performance ImprovementI concluded a few years back that rates based on time at work only help to put you into a pigeon hole so that HR and Purchasing can easily classify you. Knowledge professionals are not pigeons. I have noticed a tendency over the past decade to push wages and fees down. Some may say it’s just the supply and demand conditions of the market.
Harold Jarche
MARCH 24, 2019
I suggested that high physical functionality is always necessary for any tasks that have been determined necessary (in a training needs analysis) for job-ready performance. Performance Improvement TechnologyWere the two recent crashes of Boeing 737 Max 8 aircraft a result of inadequate training, or design and safety flaws resulting from a lack of regulator oversight? I don’t know and I cannot speculate.
Harold Jarche
FEBRUARY 23, 2018
In 2010/2011 Jay Cross and I worked worked with a corporate university of a large US company with the objective to cultivate a fully engaged, high performing workforce through rapid, collaborative, informal, self-directed learning. The university transitioned from designing processes for formal learning to increasing support for informal learning by: Establishing a learning & performance innovation team. Our target is performance.
Harold Jarche
APRIL 30, 2019
One flaw in maturity models is they provide a specific point at which we are assumed to be mature, and imply we have nothing else to learn or improve. Performance Improvement“Growth is not linear and it doesn’t happen in discrete phases marked by convenient external characteristics” — which is why maturity models are wrong — according to Christiaan Verwijs , specifically looking at agile models.
Harold Jarche
NOVEMBER 3, 2019
In these times of staff shortages in healthcare, we need to improve communication and knowledge-sharing. Learning Performance ImprovementThis past year my wife and I have spent a fair bit of time in hospitals and doctors’ offices, helping friends navigate the healthcare system. One thing we have noticed is the siloed nature of medicine here.
Harold Jarche
MAY 8, 2017
Many people cannot make the leap from course development, to performance consulting, and social learning. Learning Performance ImprovementTraining courses are artifacts of a time when resources were scarce and connections were few. That time has passed. The roots of training are to get a lot of people to do the same thing competently. The Roman army trained soldiers for battle and many other duties, like building roads. Standard methods were developed.
Harold Jarche
JULY 21, 2014
I created a performance improvement toolbox when I started this blog in 2004, and have kept adding to it over the years. I often look at workplace performance first from the perspective of whether the situation we are trying to address is complicated or complex. Training can be good to develop ways to reduce errors, which is only one part of improving organizational performance. Prescribing training to address complex performance situations will not work.
Harold Jarche
NOVEMBER 17, 2015
This will build resilience into the knowledge networks that drive organizational performance. Learning Performance Improvement“Apprenticeship is the way we learn most naturally. It characterized learning before there were schools, from learning one’s language to learning how to run an empire.” ” – Cognitive Apprenticeship: Making Thinking Visible.
Harold Jarche
DECEMBER 17, 2017
“70:20:10 uses the performance paradigm to achieve working = learning in the context of the workplace and thus to contribute to the desired organisational results. Here again it is about achieving the desired performance improvement in the context of the individuals or teams who want to work better together. In the performance paradigms, working = learning is achieved using such models as performance support, microlearning and social learning.
Harold Jarche
FEBRUARY 11, 2015
If you are interested in organizational performance issues, here are a few points to ponder. Compliance training is a standard response by industry regulators when dealing with human performance issues. The owners of compliance standards, whether authorities like government and regulatory bodies, professional bodies, or internal legal counsel, are stuck in a mindset that in order to get good workplace performance you must have training. Unclear performance measures.
Harold Jarche
MAY 10, 2017
Such an assumption ignores or refutes the influence of job experience or exposure to others, on human performance. If half of the military training model was good enough for decades, just imagine how much better 100% will be for organizational performance. Performance Improvement SocialLearningThe training industry is based on models that were developed for the military.
Harold Jarche
SEPTEMBER 8, 2013
Charles Jennings explains the framework in detail so that organizations can use it to improve how people work and learn at work. Books Informal Learning InternetTime Learning Performance Improvement SocialLearning 70%: Experience. 20%: Exposure. 10%: Education.
Harold Jarche
MARCH 5, 2017
Organizational performance improvement is comprised of reducing errors and increasing insights, according to Gary Klein. While courses cannot be developed to directly improve these human traits — curiosity, creativity, empathy, passion, and humour — systems can be put in place to promote them at work. To improve insights on an organizational level, all work should be focused on learning. Prescribing training to address complex performance situations does not work.
Harold Jarche
JANUARY 25, 2016
The latest publication from the 70:20:10 Institute , 702010 towards 100% performance , is not that type of book. Five roles are identified (not all for traditional L&D professionals) with sections focused on each: Performance Detective. Performance Architect. Performance Master Builder. Performance Game Changer. Performance Tracker. The reference model integrates training, performance improvement, and social learning.
Harold Jarche
SEPTEMBER 17, 2013
His perspective is based on what has been my professional practice for almost two decades: performance improvement. Klein has some advice on how “to strengthen the up arrow”, or improve insight. Books Performance Improvement PKM Following Gary Klein on his search to find out how insight happens is a pleasurable, even mind-blowing experience.
Harold Jarche
APRIL 24, 2017
This post looks at resources related to my training-performance-social workshop. We forget to minimize forgetting and improve remembering. We measure so poorly that we don’t get good feedback to enable improvement.” ” Performance Improvement. Harold’s Performance Improvement Toolbox. When Your Employees Can Solve The Biggest Problems With Performance Support. Learning after Benchmark performance with each other.
Harold Jarche
MARCH 7, 2016
not just through conventional training but as people carry out their daily jobs) and how performance problems can be solved in different ways. It also means that learning and performance improvement is no longer the sole remit of the L&D department, but something that everyone in the organisation – managers and employees alike – has responsibility for.” Informal Learning Performance Improvement SocialLearning
Harold Jarche
APRIL 16, 2013
I would suggest first moving from training delivery to performance improvement. skilled at performance consulting. Forget about social learning, for the time being, and focus on performance support tools and job aids. Performance Improvement SocialLearning Work Donald Taylor asks where your learning & development (training) department resides.
Harold Jarche
AUGUST 31, 2016
The biggest challenge, as Charles notes, is to ‘imagine the different’ Learning Performance ImprovementAt work and in school we are pretty good at creating documentation to share explicit knowledge. This is the kind of knowledge that goes into training programmes. It’s the result of interviews with subject matter experts and reviews of the field of study. For the most part, it’s stuff that is easy to codify and share.
Harold Jarche
JANUARY 23, 2013
Informal Learning Learning Performance ImprovementCatherine Lombardozzi writes, in Time for an Evolution : To those of you who feel like you just stepped into the middle of a conversation, a learning environment (to my mind) is a collect of resources and activities for learning. The resources may be inanimate or human; the activities may be formal or informal. A well designed learning environment is curated with a specific need in mind.
Harold Jarche
MARCH 26, 2012
Through collaborative work, get feedback on where performance support may be required and if training is needed. Everyone is involved in what used to be the instructional design process, but now there is a focus on collaboration first, performance support when needed, and training as the last choice. Communities InternetTime Performance Improvement SocialLearning Work
Harold Jarche
NOVEMBER 24, 2012
As my colleague Jane Hart shows in this image, there is a lot of room to expand as a learning and performance consultant. InternetTime Performance ImprovementMy colleagues and I often get cast as informal learning zealots in pieces written to placate the training industry and maintain the status quo , especially the lucrative compliance training market.
Harold Jarche
FEBRUARY 21, 2013
Informal Learning Performance Improvement SocialLearningJane Hart’s recent post on changing the role of L&D (learning & development) explains how training departments need to move beyond packaging content and toward scaffolding and capability building. What I like about this matrix is that it makes it easier to describe my professional services in the organizational learning area. I have highlighted my areas of focus in red.
Harold Jarche
SEPTEMBER 23, 2012
This past year I conducted an online workshop called “ from training, to performance to socia l “ In November I will be running one on moving from a training to a performance support focus and this will be followed by a workshop on social learning for business. from training to performance to social from Harold Jarche. Performance Improvement SocialLearning
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