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Performance Improvement Consulting
Jane Hart
JULY 9, 2018
Next public workshop runs: 16 July – 12 August 2018 Individuals and teams often face performance problems.
Performance Improvement Related Topics 
Supporting continuous learning and performance improvement – a vital new area of work
Jane Hart
APRIL 29, 2013
In my previous post I showed that an analysis of how Knowledge Workers like to learn at work suggests that L&D departments should consider working more closely with people managers to support the continuous development and performance improvement of their people – both in teams and individually.â?¦
actionable insights
Harold Jarche
AUGUST 22, 2018
They did, and the generator performed to perfection. Innovation Performance ImprovementI concluded a few years back that rates based on time at work only help to put you into a pigeon hole so that HR and Purchasing can easily classify you.
how professionals learn for work
Harold Jarche
AUGUST 8, 2018
My social learning workshop provides one approach for improving the workplace performance spectrum, and the 70:20:10 Institute offers several programmes. Performance Improvement SocialLearning
working smarter case study
Harold Jarche
FEBRUARY 23, 2018
In 2010/2011 Jay Cross and I worked worked with a corporate university of a large US company with the objective to cultivate a fully engaged, high performing workforce through rapid, collaborative, informal, self-directed learning. Our target is performance.
the uncertain future of training
Harold Jarche
MAY 8, 2017
Many people cannot make the leap from course development, to performance consulting, and social learning. Learning Performance ImprovementTraining courses are artifacts of a time when resources were scarce and connections were few. That time has passed.
moving to social learning
Harold Jarche
MARCH 31, 2015
Courses, with their long development cycle, are inadequate to meet the learning and performance needs of those dealing with complexity. Performance Improvement SocialLearning “We are living in a world where access trumps knowledge every time.
Preparing your workforce for tomorrow
Harold Jarche
JULY 21, 2014
I created a performance improvement toolbox when I started this blog in 2004, and have kept adding to it over the years. I often look at workplace performance first from the perspective of whether the situation we are trying to address is complicated or complex.
the bridge from education to experience
Harold Jarche
NOVEMBER 17, 2015
This will build resilience into the knowledge networks that drive organizational performance. Learning Performance Improvement“Apprenticeship is the way we learn most naturally.
enough training
Harold Jarche
FEBRUARY 11, 2015
If you are interested in organizational performance issues, here are a few points to ponder. Compliance training is a standard response by industry regulators when dealing with human performance issues. Unclear performance measures. When performance is infrequent.
the missing half of training
Harold Jarche
MAY 10, 2017
Such an assumption ignores or refutes the influence of job experience or exposure to others, on human performance. If half of the military training model was good enough for decades, just imagine how much better 100% will be for organizational performance.
70:20:10 – towards 100% performance
Harold Jarche
JANUARY 25, 2016
The latest publication from the 70:20:10 Institute , 702010 towards 100% performance , is not that type of book. Five roles are identified (not all for traditional L&D professionals) with sections focused on each: Performance Detective. Performance Architect.
gaining insight through social and informal learning
Harold Jarche
MARCH 5, 2017
Organizational performance improvement is comprised of reducing errors and increasing insights, according to Gary Klein. To improve insights on an organizational level, all work should be focused on learning. Innovation Learning Performance Improvement
Experience, Exposure, Education
Harold Jarche
SEPTEMBER 8, 2013
Charles Jennings explains the framework in detail so that organizations can use it to improve how people work and learn at work. Books Informal Learning InternetTime Learning Performance Improvement SocialLearning 70%: Experience. 20%: Exposure. 10%: Education.
training > performance > social
Harold Jarche
APRIL 24, 2017
This post looks at resources related to my training-performance-social workshop. We forget to minimize forgetting and improve remembering. We measure so poorly that we don’t get good feedback to enable improvement.” ” Performance Improvement.
strategic transformation of workplace learning
Harold Jarche
MARCH 7, 2016
not just through conventional training but as people carry out their daily jobs) and how performance problems can be solved in different ways. Informal Learning Performance Improvement SocialLearning
imagining open collaboration
Harold Jarche
AUGUST 31, 2016
The biggest challenge, as Charles notes, is to ‘imagine the different’ Learning Performance ImprovementAt work and in school we are pretty good at creating documentation to share explicit knowledge. This is the kind of knowledge that goes into training programmes.
The risky quadrant
Harold Jarche
APRIL 16, 2013
I would suggest first moving from training delivery to performance improvement. skilled at performance consulting. Forget about social learning, for the time being, and focus on performance support tools and job aids. Performance Improvement SocialLearning Work
Seeing What Others Don’t – Review
Harold Jarche
SEPTEMBER 17, 2013
His perspective is based on what has been my professional practice for almost two decades: performance improvement. Klein has some advice on how “to strengthen the up arrow”, or improve insight. Books Performance Improvement PKM
Work environment design for learning
Harold Jarche
JANUARY 23, 2013
Informal Learning Learning Performance ImprovementCatherine Lombardozzi writes, in Time for an Evolution : To those of you who feel like you just stepped into the middle of a conversation, a learning environment (to my mind) is a collect of resources and activities for learning.
Social business drives workforce development
Harold Jarche
MARCH 26, 2012
Through collaborative work, get feedback on where performance support may be required and if training is needed. Communities InternetTime Performance Improvement SocialLearning Work
Ask not for whom the Reaper comes
Harold Jarche
NOVEMBER 24, 2012
As my colleague Jane Hart shows in this image, there is a lot of room to expand as a learning and performance consultant. InternetTime Performance Improvement
Training Evaluation: a mug’s game
Harold Jarche
FEBRUARY 13, 2011
Managers and workplace performance professionals should focus on Working Smarter , by helping people learn and develop socially. Informal Learning Performance ImprovementEfficiency is doing things right. Effectiveness is doing the right things. Peter Drucker.
Create conversation spaces
Harold Jarche
FEBRUARY 13, 2013
Now think of this from a workplace performance perspective. If we look at workplace performance support as curation, then creating spaces for conversation would be an obvious component. NetworkedLearning Performance Improvement SocialLearning
Understanding behaviour
Harold Jarche
OCTOBER 22, 2012
Extrinsic rewards only work for simple physical tasks and increased monetary rewards can actually be detrimental to performance, especially with knowledge work. Rewards are still an important aspect to consider in workplace performance. A nalyzing Performance Problems.
The initial design influences everything else
Harold Jarche
FEBRUARY 7, 2012
Tweet If you pit a good performer against a bad system, the system will win almost every time. This quote from Rummler & Brache in Improving Performance , sums up many of the symptoms of hierarchical systems, whether they be schools, businesses or even prisons.
Scaffolding and capability building
Harold Jarche
FEBRUARY 21, 2013
Informal Learning Performance Improvement SocialLearningJane Hart’s recent post on changing the role of L&D (learning & development) explains how training departments need to move beyond packaging content and toward scaffolding and capability building.
The collaboration field needs to cooperate
Harold Jarche
AUGUST 20, 2012
This makes sense: A high-performance group is a group that learns, a conclusion that you should draw regardless of your starting point. 21C_Leader Innovation Performance Improvement
Compliance of an industry
Harold Jarche
MAY 13, 2010
Mandated training is a standard response by industry regulators when dealing with human performance issues. Unclear performance measures. Rewards and consequences are not directly linked to the desired performance. When performance depends on a large body of information.
The right tool for the right job
Harold Jarche
MARCH 12, 2013
In my presentation, From Training, to Performance, to Social , I describe how Human Performance Technology (HPT) is systemic and systematic, but not very human. from training to performance to social from Harold Jarche. Performance Improvement
Experience-Performance-Reflection
Harold Jarche
JULY 28, 2011
The above diagram, by Nick Milton , shows some important aspects of what influences performance [hint: blue]. Therefore there is no such thing as “ knowledge transfer “ Second, performance is taking action on knowledge. Performance Improvement SocialLearning
Training, Performance, Social Workshop Notes
Harold Jarche
JULY 10, 2012
We launched a new online workshop today called, From Training, to Performance, to Social. We will move to performance improvement tomorrow and then focus on social learning all of next week. InternetTime Performance Improvement SocialLearning
Organizational change, unpacked
Harold Jarche
AUGUST 30, 2010
Performance Support. Even performance support tools can be developed centrally, by external consultants or an internal team. Tags: Informal Learning Performance Improvement Wirearchy
Connect, exchange, contribute
Harold Jarche
OCTOBER 26, 2011
NetworkedLearning Performance ImprovementTweet Highlights from Skills for Learning & Development Professionals (an article I wrote for T&D Magazine in 2008). My experiences over the past three years have shown that these skills are still necessary in the workplace.
Corporate Learning’s focus
Harold Jarche
NOVEMBER 10, 2010
The organization can adopt a performance improvement perspective and ensure that all formal training meets a need. HPT (human performance technology) is a broader design approach and should be seen as an enabler to get to instructional systems design (ISD).
from training to performance to social
Harold Jarche
SEPTEMBER 23, 2012
This past year I conducted an online workshop called “ from training, to performance to socia l “ In November I will be running one on moving from a training to a performance support focus and this will be followed by a workshop on social learning for business. from training to performance to social from Harold Jarche. Performance Improvement SocialLearning
Working Smarter, one day at a time
Harold Jarche
MARCH 31, 2011
I’ve highlighted some of the questions on performance improvement asked yesterday and expanded on the responses, including links: Q: Where does performance support as a process integrate into social tools and learning at the time and place of need?
Will’s Learning Landscape Model
Harold Jarche
JANUARY 3, 2011
Overall I find the model useful, though I would replace “Learning&# (at 2:15) with “Instruction&# , because that’s really what training departments provide in order to promote on-job-performance. Learning Performance Improvement
New Hire Practices
Harold Jarche
MAY 25, 2011
Communities Performance Improvement WorkTweet I know that there are no “best practices&# in new hire development, also known as onboarding, as each organization is unique and often rather complex.
The Future of the Training Department
Harold Jarche
OCTOBER 21, 2009
You’re redeploying training staff as mentors, coaches, and facilitators who work on improving core business processes, strengthening relationships with customers, and cutting costs. Tags: Informal Learning Performance Improvement
A curved path to social learning
Harold Jarche
OCTOBER 29, 2010
Performance Support. If not, that means that organizations need to understand and implement something like a human performance technology model for L&D before they can move on to social learning. They have not made the move to Stage 3 (Performance Support) yet.
Conversations and collaboration
Harold Jarche
AUGUST 17, 2010
Tags: Informal Learning Learning Performance Improvement Work
Mapping quality with VNA
Harold Jarche
MARCH 21, 2011
This is a limitation of performance analysis as it often misses the social aspect of organizations. Incorporating a process map like performance analysis into a value network analysis might give us deeper insights into how an organization and its people actually work.
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