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gaining insight through social and informal learning

Harold Jarche

Organizational performance improvement is comprised of reducing errors and increasing insights, according to Gary Klein. Most organizations have some error reduction processes in place. To improve insights on an organizational level, all work should be focused on learning.

strategic transformation of workplace learning

Harold Jarche

not just through conventional training but as people carry out their daily jobs) and how performance problems can be solved in different ways. The 70:20:10 principle provides a rule of thumb to help organizations stay focused on what is important in workplace learning.

moving to social learning

Harold Jarche

Now we have the technology but many organizations are still wedded to the old command and control instructional systems. Courses, with their long development cycle, are inadequate to meet the learning and performance needs of those dealing with complexity.

the bridge from education to experience

Harold Jarche

In organizations where experts may be significantly more advanced in their skills than novices, there is a role for a knowledge journeyman. In many organizations formal instruction is provided for basic skills or compliance training. Learning Performance Improvement

network management update

Harold Jarche

You cannot manage a network. As networks become the dominant organizational form, the way we think about management has to change, as well as the way those in positions of authority try to influence others. Others need to see what we are contributing to the network.

Mapping quality with VNA

Harold Jarche

Tweet Our NetWorkShop on Saturday was a great success and I think everyone left with a better understanding of networks, as well as some ideas for future pursuit. One main message that came through early in the workshop is that you cannot manage a network.

Connect, exchange, contribute

Harold Jarche

The network becomes all-important. tools so that they can develop optimal processes to support their organizations. Each of us can be a contributor to the network. People with larger and more diverse networks have an advantage as learning professionals and in dealing with change.

The Future of the Training Department

Harold Jarche

Orders from the top of the organization kept everyone on the same page. It can also help us make decisions for our organizations. In a complex, networked environment the lines of communication are no longer clear and the walls between the workers and the outside world are porous.

Working Smarter, one day at a time

Harold Jarche

I’ve highlighted some of the questions on performance improvement asked yesterday and expanded on the responses, including links: Q: Where does performance support as a process integrate into social tools and learning at the time and place of need?

Network walking

Harold Jarche

Tweet In Network Thinking I said that as we learn in digital networks, stock (content) loses significance, while flow (conversation) becomes more important – the challenge becomes how to continuously weave the many bits of information and knowledge that pass by us each day.

Why your Enterprise Social Network is your most valuable social learning platform

Jane Hart

For this reason the new enterprise social platforms (like Enterprise Social Networks (ESNs) that underpin social collaboration are your most valuable social learning platforms. This is the article I wrote for the January edition of Inside Learning Technologies magazine.

Understanding behaviour

Harold Jarche

Extrinsic rewards only work for simple physical tasks and increased monetary rewards can actually be detrimental to performance, especially with knowledge work. Rewards are still an important aspect to consider in workplace performance. A nalyzing Performance Problems.

Business Practice Redesign

John Hagel

Maybe they’re actually becoming a barrier to performance improvement rather than a prerequisite for performance improvement. And, when we’re not handling exceptions, we’re often coming together in teams or work groups on a more sustained basis to launch some kind of new business initiative – e.g., entering a new market or seeking to expand our network of business relationships. Learning faster to accelerate performance improvement.

Organizational change, unpacked

Harold Jarche

Tweet In the evolving social organization , I included a table with several descriptive terms, which Amanda Fenton suggested needs to be “unpacked&#. Learning Organization. Value Networks. Performance Support. The organization can say, “they have the tools&#.

Why PKM?

Harold Jarche

To remain current in the network era, people must constantly improve their talents and focus on initiative and creativity. When you are only as good as your network, PKM becomes a necessity. To remain relevant, organizations have to become less hierarchical and more networked.

PKM 147

leadership is learning

Harold Jarche

This fundamental shift in focus is a prime example of the major organizational change required from both our education systems to our management models, as we transition into a networked creative economy. This is a network management responsibility.

a new business ideology

Harold Jarche

Technology leads organizations. Organizations lead institutions. The following table shows how ideas, technology, organizations, and institutions are changing as we enter a network economy. It is not easy but that is what a networked market demands.

United We Stand, Divided We Fall

John Hagel

On one side there’s growing fear that mounting performance pressure is diminishing opportunity on a global scale , that our jobs and livelihood are increasingly at risk, and that the privileged few are reaping rewards at the expense of the rest of us. Second, the long arc of human history shows an amazing pattern of exponential performance improvement on a wide range of dimensions – reduction of violence, health and prosperity.

A curved path to social learning

Harold Jarche

Tweet When I was introduced to Charles Jennings’ C-Curve for learning & development (L&D) I wrote about it in the transition to networked accountability. L&D Aligned with organization = coordinated with the Institution. Learning Organization. Value Networks.

PKM: Working Smarter

Harold Jarche

Building a trusted network of colleagues (SEEK & SHARE). Improving your personal productivity (SENSE & USE). Tags: Communities Informal Learning InternetTime Performance Improvement

Corporate Learning’s focus

Harold Jarche

The organization can adopt a performance improvement perspective and ensure that all formal training meets a need. HPT (human performance technology) is a broader design approach and should be seen as an enabler to get to instructional systems design (ISD).

Where organizational support needs to go

Harold Jarche

Patti Anklam is blogging the E2 Conference and discusses how Tony Byrne distinguishes between Networking and Collaboration with this diagram: Networking could also be called cooperation , as Stephen Downes helped me define it : collaboration means ‘working together’.

Pilots or Beta?

Harold Jarche

Enterprise performance should be looked at from the perspective of perpetual Beta. and lists five characteristics of great pilots: Enthusiasm; Roles & Functions; Skills; Personality & Network: 5. Network. Tags: Performance Improvement Work

temporary, negotiated hierarchies

Harold Jarche

We already have other ways of organizing work. It is more like a social network. In complex, networked economies, workers need more autonomy. Self-organizing teams are more flexible than hierarchical ones, but they require active and engaged members.

Workers, Management and Work Support

Harold Jarche

The real conversation has yet to surface in the mainstream about the organizational change needed to address complexity and networks. In complex environments and networks, if workers need to be managed, they should not be hired in the first place, but then neither should managers.

Skills for learning professionals

Harold Jarche

world, where learning and performance solutions take on a wider variety of forms and where churn happens at a much more rapid pace, what new skills and knowledge are required for learning professionals? world is becoming more about your network than your current knowledge.

The Community Manager

Harold Jarche

The role of community manager in an organization will be to manage organizational communities of practice, communities of interest and have an understanding of some of the other communities that touch each of us. Tags: Performance Improvement Communities

Group-centric work and training

Harold Jarche

Groups of soldiers who will work together usually participate in “collective training&# and this typically follows some kind of cycle of preparing for operations, performing missions and coming back from missions. Tags: Learning Performance Improvement Work

The Anatomical Dissection of a Healthy Organization

Dan Pontefract

For an organization not only to survive, rather to thrive, I propose there are nine key characteristics needed to be demonstrated equally by all persons in said organization, and the organization itself. (as Maybe organizations should be more like the Japanese.

Perpetual Beta

Harold Jarche

Of course the ‘iterate and refine’ concept can be implemented in other ways, but I think it’s fair to say that organizations absolutely need to get good at running pilots, if they’re not already there. It is a key facet of the path that leads to improved organizational performance. So says Ross Dawson in pilots as a key instrument for improving organizational performance in a complex world. Tags: Communities Performance Improvement

The Real Unemployment Innovation Challenge

John Hagel

While unemployment rates in certain parts of the world appear to be slowly improving, unemployment in many other parts of the world remain stubbornly high and, in some cases, are even increasing. As a growing number of commentators have warned, the pace of automation is accelerating, driven by exponential improvements in the price/performance of digital technology. And for the jobs that remain, the skills required to perform these jobs are rapidly evolving.

Do you have the passion of the explorer? If you do, what kind of employer could attract you away from entrepreneurship?

Ross Dawson

Today the ever-inspiring John Hagel spoke in Sydney today about passion at work as part of AMP’s Amplify series , organized by Annalie Killian. Resourceful and imaginative, they try to identify novel ways of using the tools and resources available to them to improve their performance.

What’s working in social business

Harold Jarche

” My focus on social business stems from a background in training, knowledge management, performance improvement and social learning. A dysfunctional company culture does not improve with transparency, it just gets exposed. What’s working in social business in 2012?

Through the Workscape Looking Glass

Jay Cross

Your Workscape is everything in your organization except the training department. It’s the organization as organism. Let’s talk about performance.” . Your organization already has a workscape where people are learning to work smarter. Personal Learning Network.

FAQ 122

Where Do You Stand? The Shifting Ground of Strategy

John Hagel

Its core economic engine – its advertising network – critically depends upon the value it provides to smaller merchants and smaller content websites.   In a world of mounting performance pressure, growth alone is not sufficient.    The two conventional approaches to growth – organic growth and growth through acquisition – are very resource intensive, requiring significant upfront investment, long lead-times and uncertain rewards. 

The Dark Side of Technology

John Hagel

It’s the fact that all of these amazing digital technologies are coming together to create a world of mounting performance pressure for all of us , one where the performance pressure will continue to grow and expand on a global basis for the foreseeable future, rather than plateau and recede.   It’s not just that performance pressure is relentlessly growing for all of us.  I’m going to disrupt the Silicon Valley script. You know the one. 

Anticipating the Next Wave of Experience Design

John Hagel

  It is no longer enough to design products and services so that they have aesthetic appeal and perform well.  What if we could apply the tools and principles of experience design to help each of us to more effectively drive more rapid waves of learning and performance improvement by working together?    It is a remarkably accurate description of operating performance improvement in many industries. 

Dear C-Suite: We Don’t Do Training Anymore

Dan Pontefract

” He went on to say later in the speech, “How people work and make decisions is not new, however, technology and social networks has allowed this type of sharing to happen faster, with a broader group of people and outside of traditional boundaries.”

My top 10 favourite resources from February

Jane Hart

” 5 – Workforce collaboration in the network era , Harold Jarche, 23 February 2012. All of this happens within networks. Existing departments need to become contributing nodes in their respective networks or face obsolescence.

Controversy over Informal Learning

Jay Cross

Has their performance improved? They largely squandered the opportunity to increase their effectiveness by becoming networked learning organizations. When the book on informal learning came out, nay-sayers attacked me as some kind of loony. Some still do.