gaining insight through social and informal learning
MARCH 5, 2017
Organizational performance improvement is comprised of reducing errors and increasing insights, according to Gary Klein. Most organizations have some error reduction processes in place. To improve insights on an organizational level, all work should be focused on learning.
strategic transformation of workplace learning
MARCH 7, 2016
not just through conventional training but as people carry out their daily jobs) and how performance problems can be solved in different ways. The 70:20:10 principle provides a rule of thumb to help organizations stay focused on what is important in workplace learning.
moving to social learning
MARCH 31, 2015
Now we have the technology but many organizations are still wedded to the old command and control instructional systems. Courses, with their long development cycle, are inadequate to meet the learning and performance needs of those dealing with complexity.
the bridge from education to experience
NOVEMBER 17, 2015
In organizations where experts may be significantly more advanced in their skills than novices, there is a role for a knowledge journeyman. In many organizations formal instruction is provided for basic skills or compliance training. Learning Performance Improvement
network management update
MARCH 1, 2016
You cannot manage a network. As networks become the dominant organizational form, the way we think about management has to change, as well as the way those in positions of authority try to influence others. Others need to see what we are contributing to the network.
Mapping quality with VNA
MARCH 21, 2011
Tweet Our NetWorkShop on Saturday was a great success and I think everyone left with a better understanding of networks, as well as some ideas for future pursuit. One main message that came through early in the workshop is that you cannot manage a network.
Connect, exchange, contribute
OCTOBER 26, 2011
The network becomes all-important. tools so that they can develop optimal processes to support their organizations. Each of us can be a contributor to the network. People with larger and more diverse networks have an advantage as learning professionals and in dealing with change.
The Future of the Training Department
OCTOBER 21, 2009
Orders from the top of the organization kept everyone on the same page. It can also help us make decisions for our organizations. In a complex, networked environment the lines of communication are no longer clear and the walls between the workers and the outside world are porous.
Working Smarter, one day at a time
MARCH 31, 2011
I’ve highlighted some of the questions on performance improvement asked yesterday and expanded on the responses, including links: Q: Where does performance support as a process integrate into social tools and learning at the time and place of need?
JANUARY 3, 2012
Tweet In Network Thinking I said that as we learn in digital networks, stock (content) loses significance, while flow (conversation) becomes more important – the challenge becomes how to continuously weave the many bits of information and knowledge that pass by us each day.
Why your Enterprise Social Network is your most valuable social learning platform
FEBRUARY 14, 2016
For this reason the new enterprise social platforms (like Enterprise Social Networks (ESNs) that underpin social collaboration are your most valuable social learning platforms. This is the article I wrote for the January edition of Inside Learning Technologies magazine.
OCTOBER 22, 2012
Extrinsic rewards only work for simple physical tasks and increased monetary rewards can actually be detrimental to performance, especially with knowledge work. Rewards are still an important aspect to consider in workplace performance. A nalyzing Performance Problems.
Business Practice Redesign
JANUARY 5, 2017
Maybe they’re actually becoming a barrier to performance improvement rather than a prerequisite for performance improvement. And, when we’re not handling exceptions, we’re often coming together in teams or work groups on a more sustained basis to launch some kind of new business initiative – e.g., entering a new market or seeking to expand our network of business relationships. Learning faster to accelerate performance improvement.
Organizational change, unpacked
AUGUST 30, 2010
Tweet In the evolving social organization , I included a table with several descriptive terms, which Amanda Fenton suggested needs to be “unpacked. Learning Organization. Value Networks. Performance Support. The organization can say, “they have the tools.
APRIL 27, 2014
To remain current in the network era, people must constantly improve their talents and focus on initiative and creativity. When you are only as good as your network, PKM becomes a necessity. To remain relevant, organizations have to become less hierarchical and more networked.
leadership is learning
OCTOBER 1, 2015
This fundamental shift in focus is a prime example of the major organizational change required from both our education systems to our management models, as we transition into a networked creative economy. This is a network management responsibility.
a new business ideology
OCTOBER 25, 2016
Technology leads organizations. Organizations lead institutions. The following table shows how ideas, technology, organizations, and institutions are changing as we enter a network economy. It is not easy but that is what a networked market demands.
United We Stand, Divided We Fall
DECEMBER 14, 2016
On one side there’s growing fear that mounting performance pressure is diminishing opportunity on a global scale , that our jobs and livelihood are increasingly at risk, and that the privileged few are reaping rewards at the expense of the rest of us. Second, the long arc of human history shows an amazing pattern of exponential performance improvement on a wide range of dimensions – reduction of violence, health and prosperity.
A curved path to social learning
OCTOBER 29, 2010
Tweet When I was introduced to Charles Jennings’ C-Curve for learning & development (L&D) I wrote about it in the transition to networked accountability. L&D Aligned with organization = coordinated with the Institution. Learning Organization. Value Networks.
PKM: Working Smarter
JULY 15, 2010
Building a trusted network of colleagues (SEEK & SHARE). Improving your personal productivity (SENSE & USE). Tags: Communities Informal Learning InternetTime Performance Improvement
Corporate Learning’s focus
NOVEMBER 10, 2010
The organization can adopt a performance improvement perspective and ensure that all formal training meets a need. HPT (human performance technology) is a broader design approach and should be seen as an enabler to get to instructional systems design (ISD).
Where organizational support needs to go
JUNE 14, 2010
Patti Anklam is blogging the E2 Conference and discusses how Tony Byrne distinguishes between Networking and Collaboration with this diagram: Networking could also be called cooperation , as Stephen Downes helped me define it : collaboration means ‘working together’.
Pilots or Beta?
MARCH 10, 2010
Enterprise performance should be looked at from the perspective of perpetual Beta. and lists five characteristics of great pilots: Enthusiasm; Roles & Functions; Skills; Personality & Network: 5. Network. Tags: Performance Improvement Work
temporary, negotiated hierarchies
MARCH 8, 2016
We already have other ways of organizing work. It is more like a social network. In complex, networked economies, workers need more autonomy. Self-organizing teams are more flexible than hierarchical ones, but they require active and engaged members.
Workers, Management and Work Support
JUNE 2, 2009
The real conversation has yet to surface in the mainstream about the organizational change needed to address complexity and networks. In complex environments and networks, if workers need to be managed, they should not be hired in the first place, but then neither should managers.
Skills for learning professionals
JULY 5, 2009
world, where learning and performance solutions take on a wider variety of forms and where churn happens at a much more rapid pace, what new skills and knowledge are required for learning professionals? world is becoming more about your network than your current knowledge.
The Community Manager
MARCH 9, 2009
The role of community manager in an organization will be to manage organizational communities of practice, communities of interest and have an understanding of some of the other communities that touch each of us. Tags: Performance Improvement Communities
Group-centric work and training
NOVEMBER 18, 2009
Groups of soldiers who will work together usually participate in “collective training and this typically follows some kind of cycle of preparing for operations, performing missions and coming back from missions. Tags: Learning Performance Improvement Work
The Anatomical Dissection of a Healthy Organization
NOVEMBER 28, 2010
For an organization not only to survive, rather to thrive, I propose there are nine key characteristics needed to be demonstrated equally by all persons in said organization, and the organization itself. (as Maybe organizations should be more like the Japanese.
MARCH 27, 2009
Of course the ‘iterate and refine’ concept can be implemented in other ways, but I think it’s fair to say that organizations absolutely need to get good at running pilots, if they’re not already there. It is a key facet of the path that leads to improved organizational performance. So says Ross Dawson in pilots as a key instrument for improving organizational performance in a complex world. Tags: Communities Performance Improvement
The Real Unemployment Innovation Challenge
AUGUST 24, 2015
While unemployment rates in certain parts of the world appear to be slowly improving, unemployment in many other parts of the world remain stubbornly high and, in some cases, are even increasing. As a growing number of commentators have warned, the pace of automation is accelerating, driven by exponential improvements in the price/performance of digital technology. And for the jobs that remain, the skills required to perform these jobs are rapidly evolving.
Do you have the passion of the explorer? If you do, what kind of employer could attract you away from entrepreneurship?
FEBRUARY 14, 2014
Today the ever-inspiring John Hagel spoke in Sydney today about passion at work as part of AMP’s Amplify series , organized by Annalie Killian. Resourceful and imaginative, they try to identify novel ways of using the tools and resources available to them to improve their performance.
What’s working in social business
JUNE 24, 2012
” My focus on social business stems from a background in training, knowledge management, performance improvement and social learning. A dysfunctional company culture does not improve with transparency, it just gets exposed. What’s working in social business in 2012?
Through the Workscape Looking Glass
MAY 26, 2015
Your Workscape is everything in your organization except the training department. It’s the organization as organism. Let’s talk about performance.” . Your organization already has a workscape where people are learning to work smarter. Personal Learning Network.
Where Do You Stand? The Shifting Ground of Strategy
JULY 29, 2014
Its core economic engine – its advertising network – critically depends upon the value it provides to smaller merchants and smaller content websites. In a world of mounting performance pressure, growth alone is not sufficient. The two conventional approaches to growth – organic growth and growth through acquisition – are very resource intensive, requiring significant upfront investment, long lead-times and uncertain rewards.
The Dark Side of Technology
DECEMBER 4, 2013
It’s the fact that all of these amazing digital technologies are coming together to create a world of mounting performance pressure for all of us , one where the performance pressure will continue to grow and expand on a global basis for the foreseeable future, rather than plateau and recede. It’s not just that performance pressure is relentlessly growing for all of us. I’m going to disrupt the Silicon Valley script. You know the one.
Anticipating the Next Wave of Experience Design
MARCH 28, 2011
It is no longer enough to design products and services so that they have aesthetic appeal and perform well. What if we could apply the tools and principles of experience design to help each of us to more effectively drive more rapid waves of learning and performance improvement by working together? It is a remarkably accurate description of operating performance improvement in many industries.
Dear C-Suite: We Don’t Do Training Anymore
NOVEMBER 4, 2013
” He went on to say later in the speech, “How people work and make decisions is not new, however, technology and social networks has allowed this type of sharing to happen faster, with a broader group of people and outside of traditional boundaries.”
My top 10 favourite resources from February
MARCH 1, 2012
” 5 – Workforce collaboration in the network era , Harold Jarche, 23 February 2012. All of this happens within networks. Existing departments need to become contributing nodes in their respective networks or face obsolescence.
Controversy over Informal Learning
APRIL 28, 2012
Has their performance improved? They largely squandered the opportunity to increase their effectiveness by becoming networked learning organizations. When the book on informal learning came out, nay-sayers attacked me as some kind of loony. Some still do.