Enterprise microblogging should be pay-per-use

Martijn Linssen

why not both Home About Contact Friday, 7 January 2011 Enterprise microblogging should be pay-per-use An article by Dennis Howlett about Socialtext and Yammer yesterday caught my attention In essence SocialText announces that theyll sell their product at 80% of Yammers price (being very brief here) but I think theyre both wrong Social has its own Pareto rule : 90-9-1 versus the old-fashioned 80-20. Business or Pleasure? -

Business or Pleasure? - why not both: The product-to-service.

Martijn Linssen

why not both Home About Contact Saturday, 21 August 2010 The product-to-service financial ratio Yesterday I saw a tweet by Frank Scavo : Chatting with a vendor about implementation cost to software license cost ratios. Back to the topic : there is a clear, direct and fairly linear relation between the initial cost of a product, and the additional cost(s) involved servicing it. In big IT companies, there isnt much enthusiasm to be found for selling Open Source products.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Business or Pleasure? - why not both: From profitability to.

Martijn Linssen

why not both Home About Contact Monday, 13 September 2010 From profitability to extortion: IT comparison In August I wrote the Product to service financial ratio , that dealt with the fact that there is a certain ratio between what you pay for a product, and the service provided on it A twitter conversation on (vendor) implementation cost to software license cost ratios was the source for that. Business or Pleasure? -

Social Learning at TELUS by Dan Pontefract

Luis Suarez

In it, Dan shares how they keep making use of social tools like blogs, wikis, microblogging, etc. It’s all a matter of understanding that rather than managing it as a project and making it mandatory, it will always be much more productive leading the change, facilitating it, embracing it fully starting with yourself, regardless of where you may well be within the organisation, helping others how they could benefit themselves from making use of social networking.

5 Reasons Why Activity Streams Will Save You From Information Overload

Luis Suarez

From the very first beginning that I got exposed to them over at Twitter, over 4 years ago , till today, where I am using a bunch of various different microblogging / microsharing services, both internal and external, I couldn’t work, nor get much done!, IBM Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social ComputingI heart Activity Streams. I mean, I * love* them to bits!

5 Reasons Why Activity Streams Will Save Your From Information Overload

Luis Suarez

From the very first beginning that I got exposed to them over at Twitter, over 4 years ago , till today, where I am using a bunch of various different microblogging / microsharing services, both internal and external, I couldn’t work, nor get much done!, IBM Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social ComputingI heart Activity Streams. I mean, I * love* them to bits!

Nancy White and Suzy – An Intro to Twitter

Luis Suarez

Can you imagine your business having an Enterprise microblogging platform, whether internal or external, behaving in such way for days, if not months already? Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social ComputingOver the last few days, perhaps last couple of weeks, I have been having, once again, that ongoing love / hate relationship with Twitter, inclining itself a little bit more on the hate side of things this time around.

Business or Pleasure? - why not both: Why customer service can't.

Martijn Linssen

Wikis definition suits me: Customer service is the provision of service to customers before, during and after a purchase In the ideal situation , a product is that good that it doesnt need WOM , or simply publicity, and will sell itself - meaning no customer will ever have to rely on before-purchase service of your product. It stands without reasoning that such a great product doesnt need service during a purchase either. Products have an installation guide, or a user guide.

Business or Pleasure? - why not both: Microsoft and Cloud - they.

Martijn Linssen

By the way, heres the video ad Watching the video, Microsoft tries to make a few businesscases to draw customers to their superb Cloud products: Uploading photos to the Cloud? adapt|change|Cloud computing|growth| Newer Post Older Post Home Subscribe to: Post Comments (Atom) Search blog Loading. Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Business or Pleasure? -

Twitter's accidental path to monetisation

Martijn Linssen

Some examples: In 2009, Twitter removed the @replied feature , dramatically reducing traffic on July 23rd, I noticed Twitter Search had gone back from 7 days to 5 days During the World Cup, the usual limit of 1,500 results was set back to 500 The Twitter API is limited to 150 calls per hour for individual users. Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Business or Pleasure? -

Stop breaking down silos, let's enginize the pistons

Martijn Linssen

Simply swap the words and then visualise that scene again: "Hi were social evangelists and our product will break down your enterprise kingdoms!" Integration|Social Business Design|social media|transactions| Newer Post Older Post Home Subscribe to: Post Comments (Atom) Search blog Loading. Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Business or Pleasure? -

In retrospect 2000-2010: omphaloskepsis ruled

Martijn Linssen

Navel-gazing is a frequently used term here in NL to label people who arent too preoccupied with the world around them, putting it nicely The conversation with Thierry started with customer service, me stating that @tdebaillon Theres an inverse relationship between product margin and customer service - as illogical as that sounds More sarcastically, I added that bad products seem to ROI best, at which Thierry replied @MartijnLinssen @mijori23 Not the best, but the more short-term profitable.

Social Customer Service - proving you failed?

Martijn Linssen

And on second thoughts, of course your product can break down and people complain about it, but if it ROIs to dig out an entirely new channel to approach them, arent your existing ones lacking beyond recognition? Then again, Openness might bring about the much needed change there If you come forward about your product not being perfect (how hard can that be really?) Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is.

ServiceDeskPhobia: one-idiot-fits-all

Martijn Linssen

Thanks Tweet op 8/27/2010 07:19:00 PM Labels: adapt , adopt , business exceptions , business rules , change , Globalisation , growth , information , knowledge , maturity , standardisation ServiceDeskPhobia: one-idiot-fits-all 2010-08-27T19:19:00+02:00 Martijn Linssen adapt|adopt|business exceptions|business rules|change|Globalisation|growth|information|knowledge|maturity|standardisation| Newer Post Older Post Home Subscribe to: Post Comments (Atom) Search blog Loading.

Social shifts the focus from Presales to Aftersales

Martijn Linssen

In (very) short, heres your entire product life-cycle: you need to attract customers to your product (presales), your product needs to be good and self-sustainable, and then you need to please customers who have become dissatisfied with the product (aftersales): 3 phases to a successful product then. Products can be unique, but will get copied sooner every time. Business or Pleasure? -

The Evangelist, the Priest and the Monk?

Martijn Linssen

Theyre pretty much like Sales Directors: they know the product range, can very convincingly tell you whats best for you, and are fairly short of breath. Make sure to copy your comment before you click Post or Preview, comments have been reported to get lost sometimes - my apologies for that Newer Post Older Post Home Subscribe to: Post Comments (Atom) Search blog Loading. Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is.

Real Profitability Part II: classical System Integrators

Martijn Linssen

One would expect consulting to be the product for these companies, and training / education being the R&D. Again, with the next post, youre in for a BIG surprise Tweet op 1/16/2011 08:19:00 PM Labels: financials , information , stats Real Profitability Part II: classical System Integrators 2011-01-16T20:19:00+01:00 Martijn Linssen financials|information|stats| Newer Post Older Post Home Subscribe to: Post Comments (Atom) Search blog Loading. Business or Pleasure? -

System 144

Real Profitability Part IV: The Verdict

Martijn Linssen

Tweet op 1/19/2011 12:12:00 AM Labels: financials , information , stats Real Profitability Part IV: The Verdict 2011-01-19T00:12:00+01:00 Martijn Linssen financials|information|stats| Newer Post Older Post Home Subscribe to: Post Comments (Atom) Search blog Loading. Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Business or Pleasure? -

Twitter Tweet Button Test

Martijn Linssen

Make sure to copy your comment before you click Post or Preview, comments have been reported to get lost sometimes - my apologies for that Newer Post Older Post Home Subscribe to: Post Comments (Atom) Search blog Loading. Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Enterprise microblogging should be pay-per-use In retrospect 2000-2010: omphaloskepsis ruled The evident relationship between solar and ice?

2010-2020: The Great Divide

Martijn Linssen

Many vendors have taken over companies and products and are still trying (hard) to integrate those into their existing suite - an ongoing process much like evolution and IT change itself - and the customer pays for that effort one way or the other, and will continue to do so - how else can the vendor keep up the effort?! PaaS your DTAP: Test, Acceptance and Pre-production systems have never come at a cheaper price. Business or Pleasure? -

Business or Pleasure? - why not both: Klout. Nail. Coffin. Who cares?

Martijn Linssen

Klout has none out of those three, AFAIC Successful business depends on a delicate blend of Marketing , Product and Service. Marketing to attract consumers to the product, the product to self-support itself, and service to take care of the exceptions where consumers apparently have gotten dissatisfied with the product. Klouts product is bad. And Klouts product is far from that. Help the customer, repair (the damaged reputation of) the product?

How Chatter made Marc humble

Martijn Linssen

Real-time is crucial to Salesforce’s offerings and Benioff emphasizes that real-time is the future of the company’s products. application development|Facebook|Integration|maturity|social media|Twitter| Newer Post Older Post Home Subscribe to: Post Comments (Atom) Search blog Loading. Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Business or Pleasure? -

Facebook Groups: their own Trojan Horse

Martijn Linssen

Still, so much noise around these 2 small and slight improvements One of Augies tweets in particular made me worried: "Its not a product or algorithm problem, or someone else wouldve solved it. change|Facebook|social media|trust| Newer Post Older Post Home Subscribe to: Post Comments (Atom) Search blog Loading. Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Business or Pleasure? -

Groups 133

Why I think @Klout is Krap

Martijn Linssen

So, it wasnt Philip - who, by the way, is Chief Product Officer at Klout I have had my share of issues with Klout here and here , and via email. Make sure to copy your comment before you click Post or Preview, comments have been reported to get lost sometimes - my apologies for that Newer Post Older Post Home Subscribe to: Post Comments (Atom) Search blog Loading. Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is.

How locked-in are you, really?

Martijn Linssen

off-the-shelf product Third-party lock-in starts when your company decides to single out a single third party. Make sure to copy your comment before you click Post or Preview, comments have been reported to get lost sometimes - my apologies for that Newer Post Older Post Home Subscribe to: Post Comments (Atom) Search blog Loading. Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Business or Pleasure? -

Business or Pleasure? - why not both: On the Return On R&D

Martijn Linssen

The products are least innovative, the people are not at all motivated. Make sure to copy your comment before you click Post or Preview, comments have been reported to get lost sometimes - my apologies for that Newer Post Older Post Home Subscribe to: Post Comments (Atom) Search blog Loading. Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Business or Pleasure? -

Business or Pleasure? - why not both: Would more Influence fix.

Martijn Linssen

Edelmans Tweetlevel and Klout (as much as I detest the quality and consistency of their product) do a really good job at weighing the various components: absolute and relative number of @replies and ReTweets from and to other tweeps, taking into account their own influentiality, of course expressed in their own Tweetlevel or Klout score, next to number of followers Influence is the new WannaHave of course. Business or Pleasure? -

Business or Pleasure? - why not both: Why the EA isn't ready for #E20

Martijn Linssen

Well there also are Organisation, Location, Actors and Roles, Processes, Events, Controls, Products, Functions. adapt|Architecture|maturity|social media|trust| Newer Post Older Post Home Subscribe to: Post Comments (Atom) Search blog Loading. Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Business or Pleasure? -

Social Trojan Horse versus Troj enterprise

Martijn Linssen

Make sure to copy your comment before you click Post or Preview, comments have been reported to get lost sometimes - my apologies for that Newer Post Older Post Home Subscribe to: Post Comments (Atom) Search blog Loading. Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Enterprise microblogging should be pay-per-use In retrospect 2000-2010: omphaloskepsis ruled The evident relationship between solar and ice?

Business or Pleasure? - why not both: Get your act together! @Klout

Martijn Linssen

Or, in their words: Every individual now has a network value based on their ability to leverage word of mouth and social media to influence their network and spread the word about a product or service. Make sure to copy your comment before you click Post or Preview, comments have been reported to get lost sometimes - my apologies for that Newer Post Older Post Home Subscribe to: Post Comments (Atom) Search blog Loading. Business or Pleasure? -

The New Polymath Booktour - Amsterdam

Martijn Linssen

the diversity of todays technology palette and to profile over 150+ innovative people, products and places at: Large multinationals such as GE and BP Fast-growing, midsized companies like Cognizant and salesforce.com The cleantech industry in China, farms in Ireland, and the back roads of Rwanda The Author Mirchandani goes by the moniker of "Deal Architect," and coaches enterprises on how to exploit disruptive technology trends. Business or Pleasure? -

Filtering is about trust

Harold Jarche

Some things I learned on Twitter this past week (the first article describes what I’m trying to do here with Friday’s Finds ): @cdn – Filtering is the new search. Search is about Where. JaneBozarth [ Jane was looking for some case studies on Twitter in the workplace]: microblogging at Qualcomm & Qualitative Study on Micro-blogging at Work.

Business or Pleasure? - why not both: Larry's magic numbers - bite.

Martijn Linssen

What's important is the absolute $ spend, the breadth of product range on which its spent, and how much results in free-on-upgrade enhancements vs new products. A $10m software company can spend 20%, 50% on R&D but its not going to move its product forward as fast as a company 10, 100 times as big. However, as you point out, it is important to consider how a software company's R&D spend is "spread across more products and more verticals."

Why #VRM is Fools' Gold

Martijn Linssen

There is no relationship if theres not a darn good product in the first place. I stand corrected: there might be a relationship, albeit it cumbersome, via bad, to nagging, without a good product. But if the product is satisfactory, you just use it So why this VRM ? in the production of balloons). I guess you're making a distinction between selling products versus selling services? Business or Pleasure? -

Wiki 133

Reframing the news

Doc Searls

In the early days Twitter was called a “microblogging” platform. Today a search for “RSS” on Google brings up over two billion results. Therefore, the challenge for news organizations has been, for the last couple of decades, to learn how to incorporate the experience of these users and their new publishing tools, into their product — the news. …all experience is an arch wherethrough. Gleams that untravelled world, whose margin fades.

News 215

My 25 Years of Ed Tech

Stephen Downes: Half an Hour

2000 – Learning Objects Also: Portals, CoI I wrote my paper 'Learning Objects' in 2000 - it was the product of a presentation I did on IMS-LOM a few months earlier, building on a lot of the idea people like Dan Rehak had already developed. What made my paper different, I think, was that I had already worked out a number of the practical applications (and problems) with OLe, and so I was in a good position to present the full case from principle to product.

Social (hiccup) CRM tools

Martijn Linssen

Improved product, better advertising, great WOM How can you please the Social Customer? Heck theres not even a nice GUI to do a Twitter Search: command line is the way to go I would qualify this as a Social Customer Support / Service. Jive When I visited Jives products page and their solutions page, all I got in Firefox was a blank page. I just got very (un)lucky clicking Products and then Solutions and getting two blank pages in a row. Business or Pleasure? -

Tools 157

No Agile Gospel please, just give me Enlightenment

Martijn Linssen

Not because they had so much fun and anarchy creating a product that only they themselves could fix or maintain. Moreover, its not until after the release of a product that it is actually going to function for the customer op 6/28/2010 03:29:00 PM Labels: 2.0 , adopt , application development , change , Globalisation , maturity , standardisation , trust 5reacties: Lee Provoost said. My beef with Agile is that it delivers projects, not products. Business or Pleasure? -

What Universities Must Learn About Social Networks

Jay Cross

How do I search for information?”. We rely on colleagues and social networks to separate the signal from the noise; their advice makes our experiential learning productive. McKinsey & Company reports that implementing social business creates: Improved business performance (profit, productivity, margins, etc). As social learning began to create a buzz, LMS vendors have responded by tacking blogs and microblogs (tweet streams) onto their registration and delivery systems.

Generations, Social and Enterprise: adopt vs adapt

Martijn Linssen

That is a tricky example of adopt versus adapt ;-) as it is impossible to adopt bicycle riding without 100% adapting to it If I look at IT it's adopt what I've seen for the last dozen years: even with the socalled COTS products like Oracle and SAP, there is a lot of cutomisation involved before the tool fits in the enterprise. Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Business or Pleasure? -

Business or Pleasure? - why not both: Enterprise 2.0: The Prodigal.

Martijn Linssen

Yet who would argue 20 years later that the virtual standardization around Microsoft Office has resulted in a huge increase in productivity? Now we have a whole generation that has grown up with PC's and personal productivity tools, such as Microsoft Office, and gone much beyond that. Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Business or Pleasure? -

(S)R in (S)CRM is for Record

Martijn Linssen

So, when I have a product / service issue => customer service. This last part is where 'the back office' and 'Social Collaboration' can play an important role - people, resources, devising customer engagement strategies, conceiving adapting product and service offers. The tangible business services we seek would also be decreased risk of new product launch failures (at the 80% rate), which through interaction and feedback could be reduced to 1/5.

Learning and KM: Separated at birth?

Jay Cross

Hear how microblogging is > being used in the enterprise and about other social media tools to connect people, enhance knowledge sharing, and enable collaboration. and how it organically facilitates collaboration and productivity? It shares the look and feel as well as the functionality of the EY intranet, three prototypes, overview of the EY usability methodology, lessons learned, and the results of a focus group study conducted on the final product.

PKM 94