Big Data: Running out of Metric System…
OCTOBER 31, 2012
The first is the great thirst mainstream organizations have for analytic talent. It turns out that in the era of big data, we’re about to run out of metric system: Yotta- , signifying 10^24, is the only metrix prefix left on the list.
Using social media to track and drive organizational success metrics
OCTOBER 14, 2011
One of the many topics discussed was the use of social media to track metrics and correlate these with organizational success metrics. A range of other very specific insights were generated from the analysis, and these metrics are now tracked on an ongoing basis. An organization that has a high level of participation in social media has a very specific advantage over companies that do not.
ROI and Metrics in eLearning
OCTOBER 16, 2007
I'm working on an article around the use of ROI and metrics in eLearning. To ensure adequate funding and organization-wide commitment to your training program, you must be equally committed to Online Course Development: What Does It Cost? BPM and workflow technologies have been able to achieve significant gains in productivity Metrics Recently, functional managers have begun using eLearning to meet business objectives.
Social Media Metrics
FEBRUARY 1, 2011
I continue to get asked about social learning metrics. Until we get around to a whitepaper or something on metrics, here’re some thoughts: Frankly, the problem with Kirkpatrick (sort of like with LMS’ and ADDIE, *drink*) is not in the concept, but in the execution. But I digress… So, let’s say you are interested in seeing what social media can do for your organization: what are you not seeing but need to? Frankly, even activity is a metric.
How To Make Sense of Your Social Media Metrics
MAY 31, 2013
” Each organization is working on an action learning project that is a small, doable measurement project that applies the frameworks and steps in the book.
What is your organization’s “One Metric That Matters”?
MARCH 5, 2013
The other is about using data to make decisions, but for the start up audience. They have some ideas in common – including finding the “One Metric that Matters.” Hunter who shares his approach to working with top nonprofits organizations to embrace performance management.
Grand Unified Theory of Service Design, Systems Design, and Organization Design
MARCH 9, 2016
One is that I specialize in helping IT organizations and digital businesses bring together agile, DevOps, and design thinking in order to adopt new methodologies and be able to deliver more continuous value, so I’m really interested in the relationship between design and engineering and design and IT in particular. The other thing is, I think a lot about the relationship between designing and operating systems and designing and operating organizations.
UX Metrics for Noobs and Skeptics: An Interview With Richard Dalton
FEBRUARY 16, 2011
And yet, without understanding the quantifiable effects, it’s very difficult to know or show what impact user experience is having in an organization. So I guess it’s time for me to learn more about UX metrics. They say, if it moves measure it. I’ve been finding myself thinking a lot about how to measure UX lately — mainly to realize that I halfway don’t believe it’s possible.
Content Strategy, Creation, Organization, and Measurement
JANUARY 25, 2013
I think that is an important insight for small organizations who don’t have a team of people doing the social media and trying to do it with limited hours in the day. Those decisions are implemented across the organization’s web properties and social channels.
Is the New Facebook “People Talking About” Metric As Meaningless as Number of Likes?
OCTOBER 5, 2011
Mari Smith pointed to this blog post from All Facebook explaining the metric and how it has been implemented in apps. His take: “It is a very shallow metric. And it does feel somewhat gratifying that I think we’ve been right all along. Photo by lecercle.
The Great Transformation of the Organization Still Needs the How
NOVEMBER 18, 2014
” The ‘we’ he referred to might have been leaders in today’s organizations. It helps an organization’s margins improve because they make markets vibrant. Efficiency innovations – helps an organization get lean.
Applying Avinash Kaushik’s Best Social Metrics Framework for the New Facebook Insights Data
OCTOBER 11, 2011
The panel also featured, Mary Beth Smith, from the SF Ballet, who share her organization’s experience integrating social media into marketing strategies since 2007. The panel was on social media, adoption, and measurement.
Measure what’s important
JUNE 10, 2013
Most business managers recognize that they’re managing a living organization, not a balance sheet, but many managers of L&D are still in a fog. Just Jay Metrics of organizational learning
International Organizations and Social Media: News, Engagement, and Social Data for Policy Change
JANUARY 14, 2014
While the primary goal is for students to learn about strategic use of networks and social media for international organizations, I will also be covering some practical career skills such as effective networking and self-directed professional learning (also called “Social Learning”).
Return on Intangibles
OCTOBER 6, 2013
That’s why Return on Intangibles is the most important metric in the CLO’s toolkit. Human Capital is the know-how and abilities of an organization’s people; Relational Capital is personal and business links to customers, partners, and suppliers; and Structural Capital is the infrastructure, processes, culture, and intellectual property that define how the organization operates. Management Innovation Metrics of organizational learning Profit
Implementing Lean Startup in Mission-Driven Organizations
NOVEMBER 11, 2013
The presenters also rightly noted a need within the social sector to shift the culture of philanthropy to adjust to more fluid planning processes based on general goals but with flexibility in programming and metrics that emerge through analysis rather than being known from the start.
Notes from Mari Smith Facebook Changes Webinar: Privacy Settings and A New Metric – People Talking About
OCTOBER 3, 2011
Organizational: This is when you are sharing information as an official spokesperson for your organization or your organizational persona. However, if you use your Facebook profile to connect with professional colleagues or want to promote your organization, you might consider this option.
MAY 11, 2009
Beth Kanter shares her presentation on Mapping metrics to strategy (with slide show) focused on non-profits using social media: The session will share an overview of why the sequence listen, learn, and adapt is critical to implementing a successful social media strategy.
A Rough But Intriguing Metric for School Assessing a School.
JUNE 21, 2011
Center for Work, Technology and Organization. Thomas Kelley: The Ten Faces of Innovation: IDEOs Strategies for Defeating the Devils Advocate and Driving Creativity Throughout Your Organization. Robert Hogan: Personality and the Fate of Organizations. Tim Brown: Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation. March: The Pursuit of Organizational Intelligence: Decisions and Learning in Organizations (Blackwell Business).
Community Organizing and Social Justice Measurement in the Connected Age
SEPTEMBER 20, 2012
20) at the AFL-CIO headquarters in conjunction with the Campaign for Community Change. We got into a conversation about the challenges of measuring the success of community organizing and social justice in a connected age. Success is not a single metric, and it’s not a linear path.
Why you need to take a Google Analytics approach to measuring learning
FEBRUARY 26, 2014
Did you know that, according to Bersin, less than half of the L&D organizations they survey feel they are perceived by their stakeholder leadership as a strategic business partner? And what it wants is low-level, actionable metrics.
Jay’s new book on learning metrics
Jay Cross's Informal Learning
MAY 25, 2009
This takes more than jargon and metrics. If you can do that, convincing your organization shouldn’t be a problem. New book: What Would Andrew Do? by Jay Cross & friends. How to sell senior management on the value of learning. Preview and Table of Contents. 189 pages, $19.99
Social Media Benchmarking: Gauging Success for Project and Organizations in Global Health and Development
MARCH 4, 2013
Note from Beth: You need a identify a measurable goal for your integrated social media strategy that can be linked to your organization’s overall results and pick a data point or KPI that you will collect along the way to measure success. Flickr Photo by Kevlar.
How to Replace Top-Down Training with Collaborative Learning (4)
SEPTEMBER 6, 2012
Is your organization ready? Where does your organization fit on the progression from Hierarchical Organization to Collaborative Organization? If you checked fewer than five ”yes” boxes, your organization is trailing the mainstream. Fourth post in a series.
Did Zappos Just Ruin Their Culture Or Is It A Brilliant Org Redesign?
MAY 15, 2015
Instead of the “Z Cafe” being simply a place to order food and grab a cappuccino, the company placed its “Mainframe Zappos Tech Support” center in the middle of “Z Cafe,” not banishing it to the basement where many other organizations house similar IT outfits.
The Purpose Effect Scorecard
JUNE 24, 2016
Toward the end of the book I introduce ‘ The Purpose Effect Scorecard ‘ a means in which an organization can publicly state and track how it is serving all of its stakeholders. For me, stakeholders are the reason an organization is in business in the first place.
Secrets of Working Smarter
MARCH 30, 2010
Those in the quantitative data/metrics/benchmarking camp argue against the legitimacy of the notion of “informal” learning. Food for thought, from Cross: “If you were to create the organization’s learning and development function from scratch, what would it look like?
a simpler approach to km
AUGUST 18, 2015
Here is a simple guide on how to enable organizational sense-making, not the mere management of data and metrics. of course, there has to be something to curate, and that is only available when most people in the organization freely share.
Evolution of the Chief Learning Officer
JULY 11, 2016
“As long as I show increases in the Learning Management System metrics and with the course evaluations, my C-Suite doesn’t care about anything else.” That is, the CLO ought to not only be responsible for ‘learning’ but for the organization’s culture and purpose strategy.
Supporting self-managed team learning in the organisation
MARCH 11, 2013
In this and my next post I am going to look at self-managed learning in an organization, and how that might be supported and scaffolded. Team learning is essential in any organization, for as my colleague, Harold Jarche points out, quoting Peter Senge.
Strategy Made Simple - The 3 Core Strategy Questions
JULY 9, 2013
In a world of accelerating change and uncertainty, they provide a compass to focus people (both within and outside our organizations) and reassure them that they can make a difference at a time when everything seems out of control. Financial metrics, while important at one level, are ultimately lagging indicators. Many people have moved beyond financial metrics to operating metrics like customer churn rate or lead-times to introduce new products and services to market.
Content and continuous learning: The cornerstones of a learning architecture
AUGUST 8, 2014
What separates powerful learning and development organizations from the middling crowd? A May 2014 report from Bersin by Deloitte, Deloitte Consulting LLP looking at the role of a learning architecture identifies what high-impact learning organizations (HILO''s) are.
DECEMBER 16, 2015
A value network is a web of relationships that generates economic value and other benefits through complex dynamic exchanges between two or more individuals, groups or organizations. I have learned a lot from Verna Allee over the years, and frequently referred to her work on this blog.
The Do’s and Don’ts of Managing Designers
MARCH 15, 2016
The thing that I really have visibility into is Silicon Valley, and there are two large models for how creative organizations in Silicon Valley work. They think it’s a big subjective cesspool, and so if you’re living in a data-driven organization there’s this belief that all opinions are created equal–which is absolute b t–but everyone thinks they can say whatever they want about the design and somehow the designer is supposed to respond to that.
Linking Results To Key Performance Indicators Is Like Hooking Up A Big TV
FEBRUARY 26, 2013
The process of linking results to key performance indicators and associated metrics it is like hooking up a big TV. Step 5: Define your metrics. The process of linking results to key performance indicators and associated metrics it is like hooking up a big TV.
The Only Person Who Behaves Sensibly Is My Tailor
NOVEMBER 24, 2014
Effective Metrics for Learning and Development I wonder what Shaw would think if he saw the way learning and development is predominantly measured in organisations today. These time-honoured metrics developed for an industrial age are not the answer. A parallel path to learning metrics.
Zipcar at MX 2014: Obsessing About The Member Experience
FEBRUARY 19, 2014
How do you successfully move an organization to obsess over the customer experience, then invest and realize the results? Brandon Schauer : You have a fascinating role with a fascinating organization. We frame new ideas from a metric standpoint.
Thoughts on Learning Design Strategy
NOVEMBER 29, 2016
I had in mind the approach taken by an organization to their learning design. It’s also your review approach, and metrics. One was for examples, and I reckon both of better learning designs, and approaches to implement those learning designs in organizations.
Finally, A Clear Shift in Attitudes About Measuring Social Media
OCTOBER 16, 2013
I spent a year co-writing on a book, “ Measuring the Networked Nonprofit ,” with measurement guru KD Paine because I felt strongly focusing on vanity metrics such as follower counts or Facebook likes was a waste of time.
Markets for Good Post: Design A Better Dashboard
JULY 18, 2014
Dashboard design is more than simply clarifying outcomes and key metrics. By applying this approach to any program development or strategy and even your organization’s dashboard, your nonprofit can more innovative and get more impactful results. Metrics for Movements.