Facilitating Knowledge Work #wolweek

Clark Quinn

In the course of some work with a social business agency, was wondering how to represent the notion of facilitating continual innovation. This representation emerged from my cogitations, and while it’s not quite right, I thought I’d share it as part of Work Out Loud week. This is very much based on Harold Jarche’s Seek-Sense-Share model for Personal Knowledge Mastery (PKM).

Barriers to Knowledge Work

Harold Jarche

If sense-making is a key part of knowledge work and is also essential for both innovation and creativity, does the average workplace help or hinder sense-making? I noted before that seeking works best with a playful attitude, exploring new possibilities in diverse networks with many connections in order to enhance serendipity. Sharing is necessary in almost all work contexts today and it is through sharing that we can inspire and be inspired.


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What matters in knowledge work

Harold Jarche

This Venn diagram by Oscar Berg says a lot about the nature of work and management today. What I see on the right are all the attributes of being a free agent and working in trusted networks like the Internet Time Alliance or Change Agents Worldwide. It reinforces the blunt stick of economic consequences as the prime motivator to do work. If we want knowledge workers to be truly productive we have two major options. ConnectedEnterprise Work

Knowledge work revisited

Harold Jarche

In knowledge work (2004) I commented on how Lilia Efimova described the main uses of blogs for knowledge work: personal knowledge repositories, learning journals, or networking instruments. Another point in Lilia’s paper is that knowledge work is “discretionary behavior&# , in that knowledge workers have to be motivated to do knowledge work. Many companies are tryng to find ways to motivate their knowledge workers.

Knowledge Work Types

Tony Karrer

Several people have asked for some clarification on my definition of Concept Work and Concept Workers. To help clarify this and to begin thinking through implications for Work Literacy Skills , I went back through a couple of different sources. Thomas Davenport classifies Knowledge Work Types in Thinking for a Living: How to Get Better Performances And Results from Knowledge Workers using a variety of classifications. One was based on the complexity of the work.

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Personal Learning Knowledge Work Environment

Tony Karrer

world that included a post by Bill Ives - Managing Personal Knowledge: Setting a Foundation for Transformation? adoption is getting folks to manage their personal knowledge and adopt practices like blogging for personal knowledge management (PKM) and personal learning. Learning-Knowledge-Work - they really are the same and I need to do them all at once. If you make these independent and distinct, it will be really annoying for us knowledge workers.

Search - Implications on Knowledge Work

Tony Karrer

This post was sparked by a couple of recent articles: Babson Knowledge: How Google Plans to Change the Scope of Googling (And Why Information and Knowledge Workers Should Care). Interestingly, I think the algorithms that Google relies on for searching the public web (based on incoming links) will not work nearly as well as older algorithms based on frequency, semantic interpretation and other techniques.

Changes in Knowledge Work and Implications for Workplace Learning – The Keynote That Wasn't

Tony Karrer

The conference has a diverse attendee list and I was very much looking forward to my keynote presentation: Changes in Knowledge Work and Implications for Workplace Learning. I was supposed to be in Vancouver right now for the eLearn Conference. Unfortunately, some very sad news in my family as my wife's father, a man beloved by everyone who met him, passed away on Thursday. So, I won't be able to go and make my keynote presentation.

There Is No Such Thing As Unskilled Labor

Steve Denning

For leadership to become agile, so must the entire workforce – not just the knowledge workers.”. And so the task of management become one of turning all work into semi-skilled work. Much of the semi-skilled work is being done by machines. Instead of turning all work into routinized semi-skilled work, it’s the opposite: it involves turning all work into work focused on delighting customers, i.e. knowledge work, which in turn requires committed knowledge workers.

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Skills for Learning Professionals…Part 2 | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Jul 05 2009 Skills for Learning Professionals…Part 2 Published by Nancy White at 1:41 pm under community , knowledge sharing , learning , networks , reflection , social media , technology stewardship Update: Part 3 is here. Learning Community/Network Skills for Knowledge Workers and Learning Professionals First, some context.

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Is Work-from-Anywhere Here to Stay?

Irving Wladawsky-Berger

Remote work has been around for a few decades, but took off in the mid-late 1990s with the explosive growth of the Internet. There were predictions that the Internet would lead to the decline of cities , because technology was making location less relevant to our work and personal lives.

Links for 2008-09-08 [del.icio.us]

Clark Quinn

How Common Craft Stopped Doing Client Work, In Plain English - ReadWriteWeb. The FASTForward Blog » Knowledge work and micro-processes: Enterprise 2.0 Training Method Trends : eLearning Technology. Blog: News, Coverage, and Commentary

Links for 2008-06-23 [del.icio.us]

Clark Quinn

Knowledge work as craft work. Knowledge work takes us back to a world of craft work practices. The "symbolic analysis" that Robert Reich identifies as the essence of knowledge work is designed to create the one-of-a-kind results that characterize craft products.

not remotely working

Harold Jarche

adults showed that 39% would consider quitting if their employers weren’t flexible about remote work. Some people are quitting rather than go back work in the office full-time. Many organizations are offering a hybrid solution, pert-time working from anywhere but the office.

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#9 America World Leader in Exporting Intangible Services

Nine Shift

It's intangibles and the Knowledge Work society that creates prosperity for post-industrial countries. . While America is currently in decline, there's hope. The United States is the largest exporter of intangible services. Intangible services are the most important economic sector for post-industrial nations in the 21st century. And exports generate the most jobs. Forget manufacturing as a job creator.

The voices in our heads - at work.

Euen Semple

This pressure is even greater at work where, for all the talk of innovation and transformation, the norms are even more rigidly adhered to. But as we head into an era of increased automation of the white collar, knowledge work, jobs that so many of those reading this post do, the need to break free from constraints and add value is only going to increase.

reflecting on the future of knowledge

Harold Jarche

I started my independent consulting practice in 2003 and one of the first books I purchased was — The Future of Knowledge: Increasing Prosperity through Value Networks by Verna Allee (2002) Butterworth-Heinemann (ISBN: 0750675918). Here are some of the highlights, almost 20 years after Verna started writing The Future of Knowledge. But, another equally important goal is to provide appropriate technologies for collaborative work in a complex global environment.

working collaboratively and learning cooperatively

Harold Jarche

Learning and development (L&D) practices reflect this priority on error reduction.But knowledge work, especially creative work, is not mere production. Now visualize the workflow of a creative knowledge worker: nothing, nothing, nothing, nothing, flash of brilliance, nothing, nothing, nothing.” —Jay Most of these five triggers can be enhanced through informal and social learning, and the individual practice of personal knowledge mastery. Knowledge Flow.

Searching for Expertise - LinkedIn Answers

Clark Quinn

This is definitely a knowledge work task where talking to someone will help. Yesterday I created a screen cast on LinkedIn for Finding Expertise. Today, I saw a post on our Free - Web 2.0 for Learning Professionals where someone said: I am currently trying to find a SME experienced with Moodle (a CMS/LMS) and WizIQ (synchronous web class technology). I posted a query about this to several of the groups that I've joined on LinkedIn and have received about a dozen responses so far.

On not having a job

Euen Semple

As the dad and I started chatting it became apparent that we actually worked in very similar, or at least related, fields. Work doesn't always come in a steady flow. As more and more "knowledge work" jobs are replaced by technology we are going to have to do a lot of work as a society to help people adapt to this very different lifestyle. When we dropped Mollie off in Cambridge for the start of term I got to meet her best friend's parents for the first time.

Think harder, share better.

Euen Semple

I am currently reading, and enjoying, Cal Newport's new book Deep Work. In it he discusses the benefits of focus in our work and the means of achieving this. If, as I believe, the threat of automation is looming over many knowledge work jobs, thinking harder and sharing better will become survival techniques. He also makes much of the internet's power to distract us from this focus.

Links for 2008-06-21 [del.icio.us]

Clark Quinn

No Straight Lines / A conversation on the nature of knowledge work. Discuss various arguments on why the term knowledge worker is outdated. Ten Ways to Turbocharge Your E-Mails. Here are ten things you can do today to begin refining the way you communicate in email

Activate your knowledge

Harold Jarche

Most of all, PKM is a framework to actually do knowledge work. It is a framework that helps move from an awareness of knowledge to activation of its use in the context of getting work done. My earliest inspiration on the power of personal knowledge management came from Lilia Efimova and her research on blogging as knowledge work. Activation of knowledge happens in the context of tasks and so the cycle continues. Passion at Work, page 11].

A litmus test for 21st Century leadership: what am I tracking?

Steve Denning

One view reflects a continuation of 20 th Century management, in which the role of leaders was to see a vision of the future, develop a plan to implement it and then control the progress of work against the plan. Moreover as all work is increasingly knowledge work, efforts to control those doing the work become counter-productive. Innovation requires not controlling the knowledge workers, but rather unleashing their talents and creativity.

Work Out Loud Week

Harold Jarche

Sharing complex knowledge requires trust, but developing trusted knowledge networks does not happen over night. It requires a combination of actively engaged knowledge workers, using effective communications tools, all within a supportive organizational structure. In complex work environments, the optimal way to do work is to constantly probe the environment and test emergent practices. This means contributing knowledge.

The Leader's Guide to Radical Management: What's Google's biggest.

Steve Denning

That is one reason Google gives everyone time — called 20 percent time at the company — to work on their own projects. The company tries to limit groups of engineers working on projects to 10. It’s important that the company is managed by engineers who understand the work and have respect for the people doing the work. In knowledge work, it doesn’t work that way. In knowledge work, there’s no getting away from it: small is beautiful.

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New Work and New Work Skills

Clark Quinn

really was all about new work skills - skills we should be learning. Actually, it's also about the fact that there's not really new work as much as there is new work skills. Work Skills Changing Most of us who used to use these things know somewhat know that they really aren't in use anymore. In presentations, I often will cite this as an example of the kinds of changes in work skills that have occurred and are constantly occurring.

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Know Where You Can Find Anything

Clark Quinn

As part of my presentations on Work Literacy and eLearning 2.0 - I discuss how learning and knowledge work are changed by things such as computers, mobile computing, the web, social media, social networks, access to people/experts through the web, and the flood of new tools. on learning and knowledge work. Well let's think about it - if you were an adept student today being asked to do research for the general knowledge paper, well it's a bit unfair right.

Search 101

Reinventing Management: Part 4: Coordination: From bureaucracy to.

Steve Denning

In this post, I describe the practices involved in the shift in coordinating work: from hierarchical bureaucracy to dynamic linking. Shift #3: Coordination: from bureaucracy to dynamic linking Even the best intentions to delight clients or empower staff will be systematically subverted if the work is coordinated through hierarchical bureaucracy. In order for work to get done efficiently, people must have the time to do the work that they have committed to complete.


Euen Semple

After ten years of working for myself, and much of the time alone, I have become so much better at knowing what I need to do, refining my ability to do so effectively, and proactively seeking out the next challenge and opportunity for learning. I often make the mistake of thinking that everyone can, and should, work like this. As our large corporations crumble under their own inefficiency more people will work for themselves or in small groups.

Don’t Let Your Babies Grow Up to be Knowledge Workers

Andy McAfee

Computers can now do many things (like drive a car ) that we used to need people for; they can also facilitate human knowledge workers, making them much more productive and so requiring fewer of them to accomplish the work of the organization. Being in India this week has made me realize that I forgot to include a third very important factor: moving work overseas. The outsourcing and offshoring of knowledge work depend, of course, on technology.

finding community

Harold Jarche

Many work teams today are distributed geographically, culturally, or in different time zones. But trust is required before real knowledge-sharing can happen. This is especially the case of sharing complex knowledge which requires strong social ties for trusted professional relationships. Effective knowledge networks are open and trust emerges through transparency as well as the acceptance of diverse ideas and opinions.

Workshop Exercise Design - Help Needed

Clark Quinn

I've just posted Identify Knowledge Work Tasks - Workshop Exercise which describes a workshop exercise that I'm considering using in several different workshops. Please help: Identify Knowledge Work Tasks - Workshop Exercise I feel like it makes a lot of the discussion more concrete. I'm really hoping that folks will help me out by: a. telling me what they would say if they were in the workshop and b. giving me thoughts on the exercise itself.

7 essential facets for enterprise knowledge sharing

Harold Jarche

Most large organizations today have some suite of social tools to share information and knowledge. Based on work with several clients over the past few years, I have identified seven essential facets for enterprise social networks. The objective of these networks should be to help to capture knowledge, encourage sharing, and enable action. Personal knowledge mastery ( PKM ) is a sense-making discipline. Collaboration is working together for a common objective.

automation and more

Harold Jarche

If we can develop the economic structures necessary to distribute the prosperity we are creating, most people will no longer have to work to sustain themselves. The problem, however, is that without jobs, they will not have the dignity, social engagement, and sense of fulfillment that comes from work. marshallk – Automation of knowledge work. Every fortnight I curate some of the observations and insights that were shared on social media.

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The Best of Times, The Worst of Times: opportunities and challenges for the L&D profession

Charles Jennings

Rethink what’s gone before and adapt to change, or keep on doing what’s always been done in the hope beyond hope that it will work. This is all very positive, and an apparent validation of the existing work L&D departments are carrying out. Saving the worst to last, the CLC survey reported that when asked ‘ would you recommend working with your L&D department to your colleagues ’ only 14% responded positively and 52% were ‘net detractors’.

Survey 181

[2b2k] Redditopedia

David Weinberger

It indicates one way knowledge works at scale: Thousands of questions and discussions, and a culling that addresses both some of the basics but also many of the quirks. Reddit user (or, as they say, redditor) thefuc has posted 100+ links to Reddit discussions of questions about Roman history. Samples include: How “sudden” was the fall of Rome? How long did the worship of Roman gods continue after the fall of the Roman empire?

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The rise of global remote work will impact health, education, and far more

Ross Dawson

After opening with a discussion of connected work and marketplaces such as Freelancer.com and Upwork, the article goes on: According to business consultant and futurist, Ross Dawson it’s a trend gathering pace within professional services like business consultancy, marketing strategy, IT services, even engineering and law. “Knowledge work can now be done anywhere.” Work can be done anywhere.

Why PKM?

Harold Jarche

Here is a short video introduction on why personal knowledge mastery ( PKM ) is becoming a required skill and mindset for professionals today. We continue to see that labour has diminishing value as routine work keeps getting automated. Your Work? All statistics in recent years show that knowledge work is increasing, while manufacturing work continues to decrease. This is the world of work for many of us.

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Why do I need KM?

Harold Jarche

” This illuminates an observation made by Thierry deBaillon , which I have often quoted, “The basic unit of social business technology is personal knowledge management, not collaborative workspaces.” Collaborative knowledge work must be coupled with cooperative knowledge sharing. Cooperation, or sharing without any quid pro quo , is the foundation of personal knowledge management. The results of PKM can then be used in collaborative work.

Free - Web 2.0 for Learning Professionals

Clark Quinn

Work Literacy and the eLearning Guild are partnering to provide you with a great (and free) opportunity to get up to speed on Web 2.0 Introduce you to new tools and methods for work and learning Discuss implications of these tools for learning professionals Prepare you to participate in DevLearn 2008 in new ways as an attendee or as a spectator. Harold has been a freelance consultant for the past five years, and blogs about learning and working on the Web at jarche.com.

Conversation Learning

Clark Quinn

One of the questions being raised this week in the free, online course Work Literacy: Web 2.0 To me, this is a critical part of The New Skills for knowledge workers. And what I often cite as the biggest change in knowledge work skills over the past 20 years is the change in access to people. In these cases, a new kind of conversation, distributed work is required. As a side note, the Work Literacy browse search feature worked great for me today.

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the bridge from education to experience

Harold Jarche

Given the dominance of knowledge work in the modern workplace, the cognitive apprenticeship model may provide some insight. While cognitive apprenticeship was originally designed for teachers working with students in a formal setting, it can be used in the workplace as well. In organizations where experts may be significantly more advanced in their skills than novices, there is a role for a knowledge journeyman. It is helping organizational knowledge grow.