Facilitating Knowledge Work #wolweek

Clark Quinn

In the course of some work with a social business agency, was wondering how to represent the notion of facilitating continual innovation. This representation emerged from my cogitations, and while it’s not quite right, I thought I’d share it as part of Work Out Loud week.

Barriers to Knowledge Work

Harold Jarche

If sense-making is a key part of knowledge work and is also essential for both innovation and creativity, does the average workplace help or hinder sense-making? Sharing is necessary in almost all work contexts today and it is through sharing that we can inspire and be inspired.

What matters in knowledge work

Harold Jarche

This Venn diagram by Oscar Berg says a lot about the nature of work and management today. What I see on the right are all the attributes of being a free agent and working in trusted networks like the Internet Time Alliance or Change Agents Worldwide. ConnectedEnterprise Work

Knowledge work revisited

Harold Jarche

In knowledge work (2004) I commented on how Lilia Efimova described the main uses of blogs for knowledge work: personal knowledge repositories, learning journals, or networking instruments. Another point in Lilia’s paper is that knowledge work is “discretionary behavior&# , in that knowledge workers have to be motivated to do knowledge work. Many companies are tryng to find ways to motivate their knowledge workers.

Knowledge Work Types

Tony Karrer

Several people have asked for some clarification on my definition of Concept Work and Concept Workers. To help clarify this and to begin thinking through implications for Work Literacy Skills , I went back through a couple of different sources. Thomas Davenport classifies Knowledge Work Types in Thinking for a Living: How to Get Better Performances And Results from Knowledge Workers using a variety of classifications. One was based on the complexity of the work.

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Personal Learning Knowledge Work Environment

Tony Karrer

world that included a post by Bill Ives - Managing Personal Knowledge: Setting a Foundation for Transformation? adoption is getting folks to manage their personal knowledge and adopt practices like blogging for personal knowledge management (PKM) and personal learning. Learning-Knowledge-Work - they really are the same and I need to do them all at once. If you make these independent and distinct, it will be really annoying for us knowledge workers.

Search - Implications on Knowledge Work

Tony Karrer

This post was sparked by a couple of recent articles: Babson Knowledge: How Google Plans to Change the Scope of Googling (And Why Information and Knowledge Workers Should Care). Interestingly, I think the algorithms that Google relies on for searching the public web (based on incoming links) will not work nearly as well as older algorithms based on frequency, semantic interpretation and other techniques.

Changes in Knowledge Work and Implications for Workplace Learning – The Keynote That Wasn't

Tony Karrer

The conference has a diverse attendee list and I was very much looking forward to my keynote presentation: Changes in Knowledge Work and Implications for Workplace Learning. I was supposed to be in Vancouver right now for the eLearn Conference. Unfortunately, some very sad news in my family as my wife's father, a man beloved by everyone who met him, passed away on Thursday. So, I won't be able to go and make my keynote presentation.

There Is No Such Thing As Unskilled Labor

Steve Denning

For leadership to become agile, so must the entire workforce – not just the knowledge workers.”. And so the task of management become one of turning all work into semi-skilled work. Much of the semi-skilled work is being done by machines.

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Skills for Learning Professionals…Part 2 | Full Circle Associates

Nancy White

I like your meta skills, but … I was hoping that you would provide insight into the core skills and knowledge around communities and networks that learning professionals should have? Learning Community/Network Skills for Knowledge Workers and Learning Professionals First, some context.

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#9 America World Leader in Exporting Intangible Services

Nine Shift

It's intangibles and the Knowledge Work society that creates prosperity for post-industrial countries. . While America is currently in decline, there's hope. The United States is the largest exporter of intangible services.

Links for 2008-09-08 [del.icio.us]

Clark Quinn

How Common Craft Stopped Doing Client Work, In Plain English - ReadWriteWeb. The FASTForward Blog » Knowledge work and micro-processes: Enterprise 2.0 Training Method Trends : eLearning Technology. Blog: News, Coverage, and Commentary

Links for 2008-06-23 [del.icio.us]

Clark Quinn

Knowledge work as craft work. Knowledge work takes us back to a world of craft work practices. The "symbolic analysis" that Robert Reich identifies as the essence of knowledge work is designed to create the one-of-a-kind results that characterize craft products.

The Best of Times, The Worst of Times: opportunities and challenges for the L&D profession

Charles Jennings

Rethink what’s gone before and adapt to change, or keep on doing what’s always been done in the hope beyond hope that it will work. This is all very positive, and an apparent validation of the existing work L&D departments are carrying out.

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The voices in our heads - at work.

Euen Semple

This pressure is even greater at work where, for all the talk of innovation and transformation, the norms are even more rigidly adhered to. But as we head into an era of increased automation of the white collar, knowledge work, jobs that so many of those reading this post do, the need to break free from constraints and add value is only going to increase.

Mastering the Art of Collaboration Through Conversation

Luis Suarez

. Can you have too many conversations at work? Can you have way too many of them to the point of not allowing you to get work done effectively in a timeline manner? ‘ Business is a conversation because the defining work of business is conversation – literally.

Activate your knowledge

Harold Jarche

Most of all, PKM is a framework to actually do knowledge work. It is a framework that helps move from an awareness of knowledge to activation of its use in the context of getting work done. Activation of knowledge happens in the context of tasks and so the cycle continues.

How technologies will expand and replace human work

Ross Dawson

It begins by quoting me on the impact of technology on the world of work. One of the most transformative forces at work will continue to be connectivity,” says Dawson. You only have to look back at the impact of technologies such as the telephone and the internet on business and work.

A litmus test for 21st Century leadership: what am I tracking?

Steve Denning

One view reflects a continuation of 20 th Century management, in which the role of leaders was to see a vision of the future, develop a plan to implement it and then control the progress of work against the plan.

Work Out Loud Week

Harold Jarche

Sharing complex knowledge requires trust, but developing trusted knowledge networks does not happen over night. It requires a combination of actively engaged knowledge workers, using effective communications tools, all within a supportive organizational structure.

An Irish Wake for the PC

Andy McAfee

The PC forever changed how knowledge work is carried out; was instrumental in reinvigorating American industrial productivity; generated huge amounts of entrepreneurship, innovation, and wealth; and served as the initial access point to the Internet for most of us.

Don’t Let Your Babies Grow Up to be Knowledge Workers

Andy McAfee

Computers can now do many things (like drive a car ) that we used to need people for; they can also facilitate human knowledge workers, making them much more productive and so requiring fewer of them to accomplish the work of the organization. Being in India this week has made me realize that I forgot to include a third very important factor: moving work overseas. The outsourcing and offshoring of knowledge work depend, of course, on technology.

Dilbert Warns Me About Work Literacy

Tony Karrer

Should the following Dilbert worry me about Work Literacy? Much of the idea of Work Literacy is to help people who need to keep up with how technology impacts knowledge work.

The Leader's Guide to Radical Management: What's Google's biggest.

Steve Denning

That is one reason Google gives everyone time — called 20 percent time at the company — to work on their own projects. The company tries to limit groups of engineers working on projects to 10. In knowledge work, it doesn’t work that way.

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The rise of global remote work will impact health, education, and far more

Ross Dawson

After opening with a discussion of connected work and marketplaces such as Freelancer.com and Upwork, the article goes on: According to business consultant and futurist, Ross Dawson it’s a trend gathering pace within professional services like business consultancy, marketing strategy, IT services, even engineering and law. “Knowledge work can now be done anywhere.” Work can be done anywhere.

Think harder, share better.

Euen Semple

I am currently reading, and enjoying, Cal Newport's new book Deep Work. In it he discusses the benefits of focus in our work and the means of achieving this. If, as I believe, the threat of automation is looming over many knowledge work jobs, thinking harder and sharing better will become survival techniques. He also makes much of the internet's power to distract us from this focus.

automation and more

Harold Jarche

If we can develop the economic structures necessary to distribute the prosperity we are creating, most people will no longer have to work to sustain themselves. marshallk – Automation of knowledge work.

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Reinventing Management: Part 4: Coordination: From bureaucracy to.

Steve Denning

In this post, I describe the practices involved in the shift in coordinating work: from hierarchical bureaucracy to dynamic linking. Work is presented to the client or customer proxy at the end of the process of iterations, so that the team doing the work can experience the reaction.

7 essential facets for enterprise knowledge sharing

Harold Jarche

Most large organizations today have some suite of social tools to share information and knowledge. Based on work with several clients over the past few years, I have identified seven essential facets for enterprise social networks. This is how teams work.

Why PKM?

Harold Jarche

Here is a short video introduction on why personal knowledge mastery ( PKM ) is becoming a required skill and mindset for professionals today. We continue to see that labour has diminishing value as routine work keeps getting automated. Your Work?

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Will offices still exist in the future?

Ross Dawson

In my keynote I talk about the driving forces of change in work and organizations, the changing nature of the workspace, and the leadership required to create the next phase of work. Until recently there were two major workspaces for knowledge work: offices and field work. When we think about the future of workspace, given the massive shift to distributed work, the question arises of whether centralized office will still have a reason to exist in the future.

I hope I'm not right

Euen Semple

The themes of my work have anticipated a few of the trends and changes we are seeing in the world currently: My book title "Organizations Don't Tweet, People Do" anticipated the institutionally unconconstrained nightmare that is Trump. "The My current theme is "Staying ahead of the robots" in which I predict automation taking lumps out of the middle-class, white collar, knowledge work population. I hope I'm not right.

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Structure

Euen Semple

After ten years of working for myself, and much of the time alone, I have become so much better at knowing what I need to do, refining my ability to do so effectively, and proactively seeking out the next challenge and opportunity for learning. I often make the mistake of thinking that everyone can, and should, work like this. As our large corporations crumble under their own inefficiency more people will work for themselves or in small groups.

the bridge from education to experience

Harold Jarche

Given the dominance of knowledge work in the modern workplace, the cognitive apprenticeship model may provide some insight. While cognitive apprenticeship was originally designed for teachers working with students in a formal setting, it can be used in the workplace as well.

Why do I need KM?

Harold Jarche

” This illuminates an observation made by Thierry deBaillon , which I have often quoted, “The basic unit of social business technology is personal knowledge management, not collaborative workspaces.” PKM is based on playfully seeking knowledge, not task-driven searching.

Workshop Exercise Design - Help Needed

Tony Karrer

I've just posted Identify Knowledge Work Tasks - Workshop Exercise which describes a workshop exercise that I'm considering using in several different workshops. Please help: Identify Knowledge Work Tasks - Workshop ExerciseI feel like it makes a lot of the discussion more concrete. I'm really hoping that folks will help me out by: a. telling me what they would say if they were in the workshop and b. giving me thoughts on the exercise itself.

Jobs? We ain’t got no jobs

Harold Jarche

Tweet If contract work seems like the only option, then start networking with co-workers and competitors. You can’t do this working 40 hours a week for The Man. The deck is stacked with laws supporting either employers and employees but the future of knowledge work is free-agency.

Man, Machine, and Work

Irving Wladawsky-Berger

The June, 2015 issue of the Harvard Business Review includes a spotlight on Man and Machine: Knowledge Work in the Age of the Algorithm. Others are dismissive of such dire concerns while agreeing that we must work hard to ensure that our complex AI systems do what we want them to do.

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Know Where You Can Find Anything

Clark Quinn

As part of my presentations on Work Literacy and eLearning 2.0 - I discuss how learning and knowledge work are changed by things such as computers, mobile computing, the web, social media, social networks, access to people/experts through the web, and the flood of new tools.

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Searching for Expertise - LinkedIn Answers

Clark Quinn

This is definitely a knowledge work task where talking to someone will help. Yesterday I created a screen cast on LinkedIn for Finding Expertise. Today, I saw a post on our Free - Web 2.0 for Learning Professionals where someone said: I am currently trying to find a SME experienced with Moodle (a CMS/LMS) and WizIQ (synchronous web class technology). I posted a query about this to several of the groups that I've joined on LinkedIn and have received about a dozen responses so far.

The Art of Adaptation Does Require Time

Luis Suarez

I mean, what would happen if we wouldn’t have that time constraint in terms of how our creativity processes would work out eventually, after all.

The Fabrication that is OER

Stephen Downes: Half an Hour

Freedman makes the case, though, with the narrative that has been popularly accepted in the field: "The William and Flora Hewlett Foundation started OER down the path of making knowledge free and ubiquitous globally. don't fight, we work , and we don't compel, we cooperate.

Informal learning is a business imperative

Harold Jarche

These characteristics of jobs and work environments call for different approaches to training and development.” [see I connected this to the whole notion of simpler work getting automated and outsourced usingTom’s framework. complexity Informal Learning Work