Defibrillating Knowledge Management

Martijn Linssen

This is not the original title for this blog, the change is a bow towards the good folks on the ACT-KM listserv, some of whom are checking for a pulse on the teenaged wrist of Knowledge Management. However, for organizational knowledge, the focus is on these conversations.

Blog Post: Knowledge Management Matters: Creativity and Innovation

David Gurteen

By David Gurteen I mentioned a month or two back a new book Knowledge Management Matters: By Practitioners for Practitioners written by a number of well known KM practitioners and edited by John and JoAnn Girard. John Girard tells me that about 1000 people have downloaded a copy of the book already and that they are in the process of developing a series of companion videos, the first of which is now available on YouTube.

From Learning Management to Personal Knowledge Management

Jane Hart

But in fact it has been clear for some time that many individuals are already taking responsibility for not only acquiring new knowledge and skills but for a wide range of activities for their continuous learning and professional development.

Knowledge Management for Decision Memories

Harold Jarche

As Brian Gongol notes: If a capital project has an expected service life of 20 to 30 years, it’s entirely possible that people working in an institution in their 20s will be middle or upper-level managers in the same institution by the time the project has to be replaced or upgraded.

Loose hierarchies for knowledge management

Harold Jarche

Knowledge-sharing practices are highly contextual. This makes sense when you consider that knowledge sharing is deeply personal as well as social, so it reflects the larger culture and the particular workplace.

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David Gurteen

By David Gurteen Certified Knowledge Manager Training. Topics: KM Practices, Business Case, Strategy, Program Planning, KM, Frameworks, KM and Organisational Culture, Change Management for KM, Programs, Leadership and Competencies for KM, Knowledge Assessment, Metrics, Enterprise KM, Process-oriented KM, Knowledge Mapping, Benchmarking, Expertise Location, Search, Personal KM, Web 2.0, 4 - 8 May 2009, Basel, Switzerland.

Knowledge Management Core Issues

Tony Karrer

With an ever deceasing half-life of knowledge , just keeping up has become a major corporate imperative. We have made little progress in preventing those repeating errors, as firms grow in size and complexity, building relationships that enable knowledge flows, keeping in the loop and finding stuff becomes a huge issue. Discovering opportunities and gaps in knowledge flows, improving personal networking and finding experts (in larger firms).

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David Gurteen

By David Gurteen *Certified Knowledge Manager Training*. Topics: KM Practices, Business Case, Strategy, Program Planning, KM Frameworks, KM and Organisational Culture, Change Management for KM Programs, Leadership and Competencies for KM, Knowledge Assessment, Metrics, Enterprise KM, Process-oriented KM, Knowledge Mapping, Benchmarking, Expertise Location, Search, Personal KM, Web 2.0, 19 - 23 April 2010, Basel, Switzerland.

Vanity Killed the Social Media Star

Luis Suarez

Or, better said, it all comes down to, finally, come to terms with the fact that our very own self-importance has managed to destroy Social Media and just leave it at Media , as we become … it. Then we are left behind into oblivion only to repeat the same process, once again, 15 minutes later.

Mastering the Art of Collaboration Through Conversation

Luis Suarez

Now, let’s go back in time, about 17 years ago, when The Cluetrain Manifesto was first published , and let’s have a look into this particular quote from David Weinberger himself about the one main role of knowledge workers, according to him. . Can you have too many conversations at work?

How Social Networking Tools Enable Heutagogy in Learning Organisations

Luis Suarez

Those absolutely mind-blowing and rather provocative sentences, as depressing and as exciting as they may sound, don’t come from a knowledge worker working in a particular corporation protesting about the poor state of workplace learning or learning in general.

The Beginning of a New Work Adventure – Joining panagenda!

Luis Suarez

I can tell you they are an amazing team of rather talented, gifted, very helpful and knowledgeable folks doing some pretty mind-blowing things while helping organisations transform the way they work as they join the 21st century.

Innovation is not a repeatable process

Harold Jarche

Can innovation be promoted through better processes? I have not been able to find any regular correllation between well adopted innovation processes and actual innovation outcomes, and I’ve been looking pretty hard. I want every knowledge worker to discover his or her own processes.

Creating your PKM processes

Harold Jarche

In Sense-making with PKM I described some personal knowledge management processes using various web tools. The overall process consists of four internal actions (Sort, Categorize, Retrieve, Make Explicit) and three externally focused ones (Connect, Contribute, Exchange).

Loyalty in Social Networks

Luis Suarez

Did we manage to kill already the conversation in the so-called traditional social media tools landscape? Am I the only weird, freakish, strange knowledge (Web) worker out there going through that experience at the moment?

Becoming a Successful Socially Integrated Enterprise – The Long Journey

Luis Suarez

From there onwards, we get to define, jointly with the knowledge (Web) workers themselves, what are the potential constraints, guidelines, policies, etc. Get started as soon as you possibly can and, above anything, avoid over-engineering the whole transformation process itself.

Building a Solid Library of Use Cases

Luis Suarez

Exactly, talk to your employees and fellow knowledge workers and ask them ‘how do you get your work done?’, ‘what are some of your favourite business practices you used today?’, ‘what use cases do you think could do with a bit of an improvement?’,

Resisting Change – Luddites Unite!

Luis Suarez

To prove it, they selectively destroyed the machines owned by factory managers who were undercutting prices, leaving the other machines intact’. . And it all has to do with a simple shift of focus areas: from technology and business processes to people (i.e.

Change 186

When Context Transcends Change Management

Luis Suarez

What if everything we have been told about Change Management over the course of the last few decades was all just … plain wrong? What if all of that literature around change management could be smashed with just a couple of tweets?

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Never Underestimate the Power of Education and Enablement

Luis Suarez

Finally, a quick short tip in terms of helping you potentially identify how many ways, and methods of delivery, you would want to make available to knowledge (Web) workers for whenever they may ask you what kinds of enablement materials are out there.

Can IBM Watson Workspace Save Our Productivity?

Luis Suarez

The thing is that I have always been a bit concerned about the specific role we seem to have placed upon AI to come to our rescue and solve all of our societal / business problems, even to the point of replacing our very own decision making processes, therefore becoming the new managers.

Happiness at Work Starts with #NoeMail

Luis Suarez

That way you can see how I have used it as an initial conversation starter to then converse and learn plenty more about other related aspects of that transformation process, and the corresponding change initiatives, that have emerged over the course of time.

Whatever Happened to Critical Thinking?

Luis Suarez

It’s just like we can no longer dissent with people in a healthy, constructive and critical thinking driven manner without being insulted in the process a few times here and there. Assessing risks in the process. Reflecting on effects of paradoxes, constraints and incomplete knowledge.

Work Stream #1 – Learning Is the Work

Luis Suarez

This usually happens when second, third or fourth waves of knowledge workers don’t follow the initial rage from the so-called early adopters group. Freelancing Knowledge Management Learning Open Business Open Leadership

The Mindset of Work

Luis Suarez

I mean, don’t we have all of these wonderful technologies that helps us get together, connect, collaborate, share our knowledge more openly and transparently, and innovate faster altogether, whenever and wherever we may well be? What’s the future of work?

I Will Dispense This Advice on Blogging

Luis Suarez

Oh, sorry to say this as well, but there aren’t any best practices on knowledge Web work, so you won’t be reading about any of them over here either, I am afraid! Knowledge Management Learning Metablogging Open Business Open Leadership Personal KM

Social Computing Guidelines and Why You Would Still Need Them

Luis Suarez

Rules, control, entitlement, arrogance, (a certain) position or status, micro-management, etc. Be prepared for the unexpected ; there is a great chance once you get started with this process you would be entering unknown territory and that’s a good thing.

Of sandbanks and granite cliffs

Dave Snowden

It was good to see the strategy workshop picked up by Ian Thorpe in his blog and he beat me to publishing the final overview of the process (see below). For the moment I need to complete my summary of this bottom up too down emergent approach to creating a knowledge strategy.

What’s Your Purpose?

Luis Suarez

On the contrary, it would just show that you are not ready for the change itself, nor the (digital) transformation process. I mean, no-one wants to air out, even internally, what doesn’t work, whether it’s related to technology, processes or people.

Unlease Your Organizations Knowledge Sharing Processes

Beth Kanter

We are so focused on getting things done, checking it off the to do list and the forward momentum that it requires, that we miss an important opportunity to hit the pause button, reflect, and improve process. We learned identifying and managing intellectual capital is your first step too.

Work Stream #4 – Speaking at Client Events

Luis Suarez

And ‘knowledge workers’ are simply those people whose job consists of having interesting conversations ’ and along with Biz Stone ’s wonderful write-up about how ‘ the future operating system for humanity is conversation ’ I don’t think it can get any better than that.

Work Stream #3 – Public Speaking and the Exposure Economy

Luis Suarez

Even if it means I’d have to sacrifice myself in the process by no longer being able to participate from one of my favourite work related activities by far: learning from different audiences about what gets you excited day in day out and become a better person as a result of it.

The Home You Never Left

Luis Suarez

It’s going to be us, knowledge Web workers of the 21st century, the ones who need to decide what kind of Social Web do we want to build and nurture over the years, not the social tools themselves dictating how us, the mindless sheep (according to them), will continue to behave.

The Trials and Tribulations of Freelance Work

Luis Suarez

It’s a fascinating journey, it already has been for certain, seeing how there are plenty of differences, but also lots of similarities, in terms of how we, knowledge (Web) workers, operate whether working as salaried employees or just by ourselves, going solo.

Creating a knowledge strategy

Dave Snowden

Knowledge is best remembered/stimulated by creating a rich context of decisions. Secondly it started a drive to create bottom up approaches that represented reality not the idealised process models which were starting to be touted back then. Knowledge Management Reflections

The Future of Work by 2020

Luis Suarez

Long gone are the times where knowledge workers were aiming at fitting in within a working environment for which they were perhaps not ready for it, while carrying on their work, with very little motivation, waiting for the payslip at the end of the month.

Life Without eMail – 5th Year Progress Report – The Community, The Movement

Luis Suarez

To design a new kind of work, a new mindset of work habits that would inspire each and everyone of us to become much more collaborative and keen on sharing our knowledge out there openly through digital tools, whatever those may well be.

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Create contrast, enable insight

Dave Snowden

I started my keynote (available as a podcast) by referencing my surprise that this was the eleventh year at which I have given a keynote at the event and that in that time I had seen three cycles of knowledge management adoption with the same mistakes being made each time.

The State of Social Business – A State of Maturity?

Luis Suarez

Innovation Knowledge Management Open Business

The Future of Collaboration Lies in Human Resources AND Management’s Hands

Luis Suarez

A few weeks ago I put together the attached article for CMSWire where I tried to reflect on what I feel is the number #1 challenge for today’s corporations in terms of embracing a much more open, transparent, knowledge sharing culture through the emergence of social technologies behind the firewall. Or certain business processes? that very same knowledge), thinking that the less knowledge they share, the more indispensable they become.