From Learning Management to Personal Knowledge Management

Jane Hart

But in fact it has been clear for some time that many individuals are already taking responsibility for not only acquiring new knowledge and skills but for a wide range of activities for their continuous learning and professional development. Acquiring new knowledge and skills – e.g. in webinars, online workshops, MOOCs, and through videos and screencasts, etc. Here’s a short presentation by Harold Jarche that explains PKM and his Seek-Sense-Share PKM framework.

my pkm story

Harold Jarche

It has been over 10 years that I have examined, practiced, and developed models for personal knowledge management/mastery. PKM shifts responsibility. I started down the path of personal knowledge mastery in 2004, inspired by Dave Pollard , Denham Gray , and others. “To To a great extend PKM [personal knowledge management] is about shifting responsibility for learning and knowledge sharing from a company to individuals and this is the greatest challenge for both sides.

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PKM in Action. Part 2

Harold Jarche

In PKM in Action Part 1 I gave a few examples of how people practice personal knowledge mastery. A good way of looking at PKM is as a method to improve serendipity, or fortuitous chance encounters. Anne Adrian shared her journey of going online to seek, make sense, and to share knowledge. Instead serendipity has surprised me with energy, thoughts, knowledge, ideas, concepts, realizations, experiences, and relationships.”

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PKM as pre-curation

Harold Jarche

The most important part of personal knowledge management (PKM), in my opinion, is the need for active sense-making. One strength of PKM is the “manual” nature of sense-making activities. Sense-making, or placing information into context, is where the real personal value of PKM lies. The knowledge gained from PKM is an emergent property of all its activities. Merely tagging an article does not create knowledge. PKM SocialLearning

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PKM and competitive intelligence

Harold Jarche

The Wikipedia says: A broad definition of competitive intelligence is the action of defining, gathering, analyzing, and distributing intelligence about products, customers, competitors and any aspect of the environment needed to support executives and managers in making strategic decisions for an organization. You may not need to hire anyone else to collate the data, but if you do, keep your team (who have industry knowledge) involved. PKM Work

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PKM webinar 25 october

Harold Jarche

On 25 October at 18:00 GMT I will be conducting an online session on personal knowledge management (PKM). Most workers have no control over the economy or the changes in the means of production. If the only knowledge-building activities you do are ones mandated by your employer, then you may be in trouble. PKM is a framework that can help you take control of your professional development.

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Network Learning PKM Workshop Notes

Harold Jarche

It is focused on mastering social media for networked learning, and is based on my work with PKM (personal knowledge management) since 2005. I use Seek-Sense-Share as an initial framework to explain how to set up a personalized PKM process: 1. Improving your personal productivity (SENSE & USE). Talking about PKM (from the professional KM community). PKM in a Nutshell (includes many links for further exploration). NetworkedLearning PKM

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Talking about PKM

Harold Jarche

KMers.org runs a regular TweetChat on knowledge management (KM) issues and today’s was on Personal Knowledge Management (PKM) , with the following agenda: What effective means have we found to aggregate, filter and share information? — @markgould13 For me, PKM is a precursor for social knowledge sharing, so I use Delicious, Twitter and Wordpress. dougcornelius I see a distinction between consumption and production.

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PKM: Working Smarter

Harold Jarche

In PKM in a Nutshell , I linked my various posts on personal knowledge management to make the framework more coherent. Jane Hart has just released an extensive resource that correlates nicely with the PKM framework. It is called A WORKING SMARTER RESOURCE : A Practical Guide to using Social Media in Your Job and includes seven sections (my annotations on how they connect to PKM): 1. Improving your personal productivity (SENSE & USE).

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PKM: to learn is to do

Harold Jarche

Multinational companies, like Domino’s, are using the PKM framework for leadership development, ensuring senior staff improve their sense-making and media literacy skills. PKM is a discipline that requires practice. A recent use for PKM is in supporting members of the Hearing First learning community: “There is a solution for personal learning in the Digital Age: Personal Knowledge Mastery (or PKM). The ‘P’ in PKM stands for Personal.

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Learning products

Harold Jarche

Heike Philp recently made this comment in response to Media & Messages : What I am sorely missing right now are ‘learning products’. To me a product has product specifications (specs) just as much as a computer has a list of specs or software has a list of features. The fascination of Pecha Kucha for me is, that this simple idea could be patented and that it is a ‘product’, it has specs, the specs are ‘20 slides auto advancing 20 sec’.

Three Models of Knowledge Production

Stephen Downes: Half an Hour

And while there are different ways to think of knowledge - processed, procedural, propositional - this model I think adheres to a more basic view. The picture being presented by Jarche and his colleagues adhere to a 'mining' model of knowledge management (from which we get phrases like 'data mining'). It should be contrasted with some alternatives: knowledge production as mining - on this view, data is like a raw material that is searched for and retrieved.

The Hybrid Experiment

Luis Suarez

This blog, my personal blog, is my favourite and preferred Personal Knowledge Management system, as my good friends Harold Jarche and Bill Ives would say saying all along, and somehow over the last few weeks I am sensing how I am losing touch of that important aspect in one’s blogging activities and that is a very dangerous road I am not willing to end up at.

becoming collectively smarter

Harold Jarche

People need to learn and work in networks, shifting their hierarchical position from teacher to learner, or from manager to contributor. It is becoming obvious in many fields that we are only as good as our knowledge networks. Personal Knowledge Management/Mastery is but one way to address the need to keep up with the scientific revolutions around us. But like e-learning and knowledge management, PKM is at risk of becoming a technology to buy and consume.

Three types of KM

Harold Jarche

In an organizational knowledge sharing framework , I put together several ideas to show how knowledge could be shared and codified. As I explain this to others I realize that these ideas go against many established assumptions about knowledge in organizations. For example, knowledge management is not a software system, but really three processes that are conducted in parallel and support each other; namely Big KM , Little KM and PKM [ Patti Anklam ].

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Are you supporting new fashioned learning in the workplace?

Jane Hart

But let’s be clear, even when newer social and informal approaches are added to this old model that let you learn things a little differently, if your learning experience has in any way been organized (and/or managed) by someone else , this is still “old fashioned” learning. It is a very useful approach for getting you up to scratch quickly on a topic with an existing body of knowledge or wisdom. New domains of knowledge are appearing which have yet to be structured and organized.

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Connecting learning and work and life

Harold Jarche

This is the premise of personal knowledge management. PKM is not just about finding information, but also connecting to people. A key part of PKM is connecting our networks, our communities, our work, and our lives together in order to make sense, be more productive, and open ourselves to serendipity. Communities PKM Work

Innovation is not a repeatable process

Harold Jarche

” This is why I think personal knowledge management is so important. PKM promotes unique, individual ways of sense-making, while still sharing amongst peers and colleagues. In my writing on PKM for the past eight years, I have stayed away from prescriptive methods on purpose. I want every knowledge worker to discover his or her own processes. With our PKM workshops, I have seen examples of many different tools used for PKM. Innovation PKM

Knowledge sharing, one at a time

Harold Jarche

“Every amateur epistemologist knows that knowledge cannot be managed. Education has always assumed that knowledge can be transferred and that we can carefully control the process through education. While knowledge cannot be managed, we can work at managing our own knowledge. That’s what personal knowledge management ( PKM ) is all about. Luis Suarez prefers the term knowledge sharing to knowledge management.

It’s time to focus on your LQ

Harold Jarche

On 11 June 2012 we will start the next online personal knowledge management workshop. PKM is the foundation of connected work. These workshops are not just for ‘learning professionals’ but for any role; from sales to marketing to production, and especially for management. Informal Learning InternetTime PKMLearning is everywhere in the connected workplace.

Play, explore, converse

Harold Jarche

If creativity has made responsibility obsolete, then most of our organizational tools and measurements about work and productivity may have to get thrown out. We seek after knowledge… and you call us criminals. Practices like personal knowledge management (PKM), and its potential for enhanced serendipity can give us the underlying structure to become better hackers and more creative. PKM can be your cognitive sandbox. Innovation PKM

Active sense-making

Harold Jarche

Yesterday, during my presentation on personal knowledge management to IBM BlueIQ I was asked about the role of blogging in my own sense-making processes. The process is often more important than the product. Seeking information is an important foundation to PKM online but it’s of little use without action. This strikes me as the core of collaborative knowledge work. Tags: Informal Learning PKM

Leveraging collective knowledge

Harold Jarche

This week, a few related knowledge management (KM) articles crossed my path and I’d like to weave them together. Nancy Dixon discusses three eras of knowledge management as moving from Explicit Knowledge (document management) to Experiential Knowledge (communities of practice; expertise locators) and now to Collective Knowledge (social media). The illusion of knowledge.

Sense-making glossary

Harold Jarche

Sense-making is what the second part of the Seek-Sense-Share PKM model is about. Many of the definitions are framed around report writing but these can easily be expanded into the broader areas of personal knowledge management or personal learning environments. Tags: Informal Learning PKM PARC offers a glossary of quite useful sense-making terms.

Network Learning: Working Smarter

Harold Jarche

2010) uses a Web-based note system to store messages, manage his financial risk and stay on top of the multiple factors necessary to run a successful dairy farm. Research shows that about 80 percent of workplace learning is informal (Cross 2010b) and that less than 10 percent of what knowledge workers need to know for their jobs is in their heads (Kelley 1999). Teams and organizations that can share information faster and make better sense of it are more productive.

working collaboratively and learning cooperatively

Harold Jarche

For the past century, management practice has primarily focused very much on error reduction, with practices such as Six Sigma , especially in manufacturing. Learning and development (L&D) practices reflect this priority on error reduction.But knowledge work, especially creative work, is not mere production. Now visualize the workflow of a creative knowledge worker: nothing, nothing, nothing, nothing, flash of brilliance, nothing, nothing, nothing.” —Jay

Summer Camp starts Monday 16 July

Jane Hart

Be prepared for a more productive September with our Summer Camp. Personal Knowledge Management (PKM). The online Summer Camp at the Social Learning Centre runs 16 July – 17 August and is led by Jane Hart and Harold Jarche. Learning is changing. Learning professionals need practical tools and techniques to integrate work and learning while adapting to an increasingly complex environment.

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mastery and models

Harold Jarche

Personal Knowledge Mastery. Harvard Business Review described The Fifth Discipline by Peter Senge, as one of the seminal management books of the previous 75 years. Personal knowledge mastery ( PKM ) is a framework I have developed over the past 12 years. While it is an individual discipline, PKM is of little value unless the results are shared by connecting to others, and contributing to meaningful conversations. The organization can help this knowledge to flow.

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Managing Learning?

Charles Jennings

Learning can only be managed by the individual in whose head the learning is occurring. Of course external factors – such as other people (especially your manager and your team), technology, prevailing culture, general ‘environmental’ factors, and a range of different elements – can support, facilitate, encourage, and help your learning occur faster, better, with greater impact and so on. But they can’t manage the learning process for you.

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to know is to do

Harold Jarche

Do we really understand tacit knowledge? He bases his position on the work of Michael Polanyi in that all knowledge is personal and all knowing is through action. Tacit knowledge [I use the term implicit knowledge as it is easier to understand for non-native English speakers] is not merely explicit knowledge that has yet to be codified. Knowledge is personal. We can observe how people use their knowledge but even they cannot explain all of it.

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Social snake oil

Harold Jarche

Knowledge management (KM) was a most promising field until it was hijacked by software vendors who were selling IT systems for six figures. The practitioners I talked to about PPI [Personal Productivity Improvement] said they would love to participate in PPI coaching, provided it was focused on the content on their own desktops and hard drives, and not the stuff in the central repositories. Why are businesses buying their productivity tools from traveling circuses?

“you simply can’t train people to be social!”

Harold Jarche

Tweet Over the past year I have been working on change initiatives to improve collaboration and knowledge-sharing with two large companies, one of them a multinational. The low visibility activities link directly to personal knowledge management (PKM) skills, based on the process of Seeking information & knowledge; making Sense of it; and Sharing higher value information with others. Every person’s PKM processes will differ.

Social filtering

Harold Jarche

In personal knowledge management , the key is finding small habits that can be developed, that over time yield big results, like grains of sand. Finding what works for you is the focus of my PKM Workshops , with the next one beginning this Monday. This is probably the biggest hurdle in PKM. The key concept in the knowledge-based future is acknowledgment of the importance of these messengers beyond what we have been used to so far.

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Friday’s Finds 201

Harold Jarche

” Tomorrow’s Products & Companies Will Live Or Die By Their Stories: As I’ve said before, storytelling is perhaps the most important skill a 21st century business can develop. But it’s also the case with product. Knowledge producers need to package the product in a way that can be easily applied, [e.g. PKM & Curating] while the users need to be “persuaded” to conceive knowledge as a practical tool that can be applied in their field.

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Favourite Workplace Learning Blogs

Harold Jarche

I don’t like creating “Top 50″ lists so here are my current favourite sources of information and knowledge about learning, especially for the networked business environment. Performance, Learning, Productivity by Charles Jennings (UK/AU). Cognitive Edge UK: Dave Snowden focuses on rejuvenating management practices especially when addressing intractable problems. Green Chameleon SG: Blog of knowledge management consulting firm Straits Knowledge.

Managing in a networked world

Harold Jarche

Tweet In 2009, Anthony Poncier wrote a good post (in French) that covered the eight challenges of management in the virtual era; loosely translated as: Being concurrently nomadic and collaborative. The production of collective knowledge. Managing with both IQ and EQ (emotional quotient). This fosters transparency and is something to be modelled by management. Collective knowledge is much more than databases of information.

Personal Learning Environment 2010

Jay Cross's Informal Learning

In mid-September, I plan to participate in this production from Stephen Downes, George Siemens, and Dave Cournier. George writes: Announcing: Open Course – Personal Learning Environments, Networks, and Knowledge. This should be fun… Stephen Downes , Dave Cormier , and I will be offering an open course on Personal Learning Environments, Networks, and Knowledge , starting September 13. From our perspective at TEKRI, this course fits under our new Public Knowledge Initiative.

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Best of Friday’s Finds 2013

Harold Jarche

Managing is a waste of time. Knowledge Leadership in the Era of Convergence – via @JonHusband. In an environment where speed, access, and tools allow workers to seamlessly collaborate across time zones, store massive amounts of data, and crowdsource the answers to difficult organizational issues, organizations that trend toward openness in the knowledge management arena will be better able to use new technologies and react to cultural and business changes.

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A new literacy? There’s an app for that

Clark Quinn

In the Personal Knowledge Management framework of my colleague Harold Jarche, it’s be a new component of improving personal productivity. The ubiquity of powerful mobile devices able to download applications that enable unique capabilities, has led David Pogue to coin them “ app phones “ Similarly, the expression “there’s an app for that&# has been part of widespread marketing campaign.

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Mentoring Results

Clark Quinn

Eileen Clegg from the Future of Talent Institute (and colleague, we co-wrote the Extremophiles chapter for Creating a Learning Culture ) pinged me the other day and asked about my thoughts on the intersection of: The new role of managers in the results-oriented work environment ( ROWE ). Expressed by my colleague was a concern that there was a conflict between&# (a) supporting someone’s learning and (b) being invested in the success of their work product&#.

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Manual, not automatic, for sense-making

Harold Jarche

The actual tools I use for personal knowledge management are quite limited. As I mentioned in Personal Information management for Sense-making , George Siemens complaint that, “ Too many aspects of my sense-making system are manual ”, is what I see as a strength of PKM. The weekly routine of reviewing my Twitter favourites and creating Friday’s Finds is another manual routine that I find helps to reinforce my learning and (hopefully) add to my knowledge.

Learning and KM: Separated at birth?

Jay Cross

I sensed that learning and knowledge management were converging and invited bloggers form both sides to get together at the Tidehouse to share viewpoints and guzzle beer. Andrew McAfee , Principal Research Scientist , Center for Digital Business – MIT Sloan School of Management and Author, Enterprise 2.0. The mid-1990s saw a knowledge-sharing culture at E&Y that guided behaviors, activities, and goals and was viewed as a competitive advantage.

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temporary, negotiated hierarchies

Harold Jarche

The job was the way we redistributed wealth, making capitalists pay for the means of production and in return creating a middle class that could pay for mass produced goods. There may be teamwork on a theatre production but the cast is not a team. In a creative economy, the unity of hierarchical teams can be counter-productive, as it shuts off opportunities for serendipity and innovation. Principles of Network Management. Management in networks is fuzzy.