Institutional Memory and Knowledge Management

Harold Jarche

The main themes are: Memories are captured as knowledge artifacts, each limited by what it can convey, depending on its nature and the knowledge of recipient. Knowledge management can provide a structure to capture institutional memory, but it requires more than one approach. Complex work, which is growing in importance in networked organizations, requires the sharing of implicit knowledge and this presents certain challenges.

Knowledge Management for Decision Memories

Harold Jarche

As Brian Gongol notes: If a capital project has an expected service life of 20 to 30 years, it’s entirely possible that people working in an institution in their 20s will be middle or upper-level managers in the same institution by the time the project has to be replaced or upgraded. This is Big Knowledge Management , leveraging the power of enterprise software platforms to store decision, process, and event memories. An Organizational Knowledge Sharing Framework.

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Loose hierarchies for knowledge management

Harold Jarche

Knowledge-sharing practices are highly contextual. This makes sense when you consider that knowledge sharing is deeply personal as well as social, so it reflects the larger culture and the particular workplace. A 2011 study (via David Gurteen ) concluded that even in the same company, knowledge management practices are different (note that the authors define Ba as shared context in motion ). For knowledge management today, industrial management just won’t cut it.

Defibrillating Knowledge Management

Martijn Linssen

This is not the original title for this blog, the change is a bow towards the good folks on the ACT-KM listserv, some of whom are checking for a pulse on the teenaged wrist of Knowledge Management. Each participant taking with them their own knowledge of the interaction; based on their past experience, their cognitive biases evidenced through learning filters, and the random noise that affects the metaphorical learning that helps us navigate our day.

Becoming personal knowledge managers

Harold Jarche

Tweet Nick Milton highlights an overview of knowledge management (KM) from Susan Camarena , CKO at the Federal Transit Authority, which includes: How do we implement KM? This is the root of personal knowledge management (PKM). We need to develop networks of expertise and regularly check them for diversity and signal vs noise. The only knowledge that can be managed is our own.

From Learning Management to Personal Knowledge Management

Jane Hart

But in fact it has been clear for some time that many individuals are already taking responsibility for not only acquiring new knowledge and skills but for a wide range of activities for their continuous learning and professional development. Acquiring new knowledge and skills – e.g. in webinars, online workshops, MOOCs, and through videos and screencasts, etc. How well are you exploiting social media tools and networks for your own professional development?

Personal Knowledge Management Online Workshop

Jane Hart

This online workshop on adapting to the networked world of work includes tools, tips and techniques from two facilitators who have been connecting, communicating and collaborating online for over fifteen years.…. Online Workshop runs 23 April – 4 May 2012. Hosted by Jane Hart and facilitated by Harold Jarche at the Social Learning Centre.

Personal in Personal Knowledge Management

Tony Karrer

That there is a ‘best’ way to manage knowledge an information? It’s a pick-and-choose sort of thing: the way we manage information has a lot to do with the information, and a lot to do with who we are and what we want the information for … Harold responded with Other PKM processes where he shows some other models and states: To be clear, my intention is to show what works for me and perhaps some part of this may work others.

Emergent Knowledge Management

Tony Karrer

There's been a long running discussion around what Knowledge Management is going to look like going forward and whether big systems that manage knowledge are going to be there. There would be tools like social networks that would allow us to find people inside and outside the enterprise. Do we really think that there will be a new wave of Enterprise Knowledge Management or other big systems

Blog Post: Women in Knowledge Management

David Gurteen

And that it is a chance for women to explore, network, share ideas about KM among other women. Interestingly, I have noted that online forums are male dominated but I tend to find at conferences, workshops and certainly my knowledge cafes there are more woman - often a 60:40 or even 70:30 ratio of women to men By David Gurteen Its great to see a Linkedin KM discussion group Women in KM set up only for women!

Loyalty in Social Networks

Luis Suarez

Did we manage to kill already the conversation in the so-called traditional social media tools landscape? I know that’s very much needed, specially, if you would want to change the game of how we have managed to build, nurture and cultivate personal business relationships online over the course of time, but I think we are just falling too short in terms of conversing with one another about the topics we are truly passionate about.

Knowledge Management Core Issues

Tony Karrer

With an ever deceasing half-life of knowledge , just keeping up has become a major corporate imperative. We need practical ways to build personal informal networks. We have made little progress in preventing those repeating errors, as firms grow in size and complexity, building relationships that enable knowledge flows, keeping in the loop and finding stuff becomes a huge issue. Finding tacit knowledge sources and helping to put these to work.

Reflections on Complexity, Chaos and COVID-19

Dave Snowden

This microscopic virus has done what no leader, war or disaster has managed so far: it has united all of humanity to face a collective crisis, a common enemy. Blogs Knowledge Management Managing Complex Systems Reflections Thinking events

Collaboration - Knowledge Management - Expert - Hot List

Tony Karrer

eLearning Learning Hot List - May 29, 2009 to June 5, 2009 Top Posts The following are the top posts from featured sources based on social signals. Adobe eLearning Suite: is it worth it?

How Social Networking Tools Enable Heutagogy in Learning Organisations

Luis Suarez

Those absolutely mind-blowing and rather provocative sentences, as depressing and as exciting as they may sound, don’t come from a knowledge worker working in a particular corporation protesting about the poor state of workplace learning or learning in general. Again, replace ‘ kids’ for ‘ knowledge workers’ and ‘ school ’ for ‘ workplace’ and, once again, we would have the reaffirmation as to why workplace learning is currently broken within the business world.

ASHEN reused

Dave Snowden

One of the purposes of ASHEN was to change the way we talk about knowledge retention. One of the other uses of ASHEN in knowledge mapping was to challenge the idea that all of the knowledge could be codified. Knowledge Management Reflections

The Untold Costs of Social Networking

Luis Suarez

Little did we know that, fast forward to 2016, all of those networking activities would come with a really high price tag: your own data in unwanted hands. We, human beings, have got an inner urge to wanting to belong to a group, a tribe, a team, a community, a network, you name it. By sharing their knowledge, their social capital, their tidbits of who they are, what they do, what they are interested in and why they would want to reach out and connect in the first place.

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The Fallacy of Social Networking

Luis Suarez

You may have noticed how over the course of the last couple of weeks I haven’t been much active on the external social networking tools out there that I usually hang out at, such as Twitter, Google Plus or LinkedIn. But let’s see first some of the reasons that have triggered, in my mind, the title of this article under “ The Fallacy of Social Networking ” and see how far off I am. In the offline social networking world, just as much as the online one. .

Enterprise Social Networking Tips by Luis Suarez

Luis Suarez

Over the course of the last few years there has been one particular aspect of social networking for business that I still haven’t come to terms with throughout all of that time. Specially, if you look into the rather significant impact it’s having across the board in multiple social networking tools. Perhaps the most vocal one being one of my favourite social networking tools: Google Plus.

Social Networking Gets Serious – #prayforjapan

Luis Suarez

One of the main inhibitors with regards to a successful adoption of social software within the enterprise that I keep bumping into from fellow knowledge workers and, specially, their managers!, is that perception that social networking, you know, “things&# like Facebook, Twitter, LinkedIn and the like are just for fun. that Social Networking can be serious. That, folks, is the real value of social networking.

Addressing Social Networking Gripes with Shared Value

Luis Suarez

I am sure that if I would go and ask you folks about naming over here some of your pet peeves from traditional collaborative and knowledge sharing tools, you would probably be getting on a roll for a good while and share all of those gripes you have been exposed to and that you wish something could be done about them. Never mind my cry-out from a few weeks back about embracing a much more focused and purposeful social networking experience.

Google Plus – One Social Networking Tool to Rule Them All

Luis Suarez

From there onwards, and in 2006, Cattail (an internal Personal File Sharing space) came along, just as I was getting started playing with micro-blogging / sharing tools like BlueTwit , as well as Beehive (Now SocialBlue ) and a whole bunch of other pilot social networking tools made available to us, fellow IBMers, through the absolutely wonderful Technology Adoption Program , a.k.a. It’s been my single, most important social networking tool of them all!

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networked unlearning

Harold Jarche

Today, we can easily connect to networks that offer diverse views. Social media can facilitate the sharing of tacit knowledge through conversations to inform the collaborative development of emergent work practices. But finding and weaving our knowledge networks is getting easier with over two billion of us connected by the Internet. Our networks can help us unlearn; if they are are open, transparent, and most importantly, diverse.

Reflections from 2011 – Focused and Purposeful Social Networking

Luis Suarez

I am not sure what you folks would think about Alan’s thoughts in this area, but I think he pretty much nails it with a growing sentiment that plenty of us, knowledge Web workers, have been pondering about for a long while now and which another good friend of mine, Greg Lowe , put together beautifully in a rather inspiring tweet earlier on in the week: Will 2012 be the year I settle for a single Social Network?

network management update

Harold Jarche

You cannot manage a network. As networks become the dominant organizational form, the way we think about management has to change, as well as the way those in positions of authority try to influence others. In a network society, we influence through reputation, based on our previous actions. Others need to see what we are contributing to the network. Management in networks is fuzzy. Principles of Network Management. Managemen

Loose Hierarchies, Strong Networks

Harold Jarche

When I wrote that the only knowledge that can be managed is our own , I wanted to highlight that command & control methods do not work well in this network era that is replacing the industrial/information era. In our increasingly complex work environments, we should should take the advice of Snowden & Kurtz who recommend “ loose hierarchies & strong networks ” as shown in this image by Verna Allee. Loose hierarchies, strong networks.

Talking about the Network Era

Harold Jarche

Spying on entire populations is another network era phenomenon. Networked, distributed businesses, like AirBNB, are disrupting existing models, with the inevitable push-back as they become successful. Networks will transform education, business, the economy, and society even further. In the network era, the creative economy will gain dominance over the information and industrial economies. Networked learning will give rise to networked decision making.

Six roles of network management

Harold Jarche

If helping the network make better decisions is a primary role of management in the emerging economy, how does one get there? I highlighted the six roles of management in the network era in my last post and I would like to build on these and show how this is being practiced at Change Agents Worldwide. Also, the network does not have a marketing department, as everyone is responsible for connecting with our markets.

How Social Networking Can Improve Work Meetings

Luis Suarez

Specially, when those meetings are not set up by you, but by everyone else, and therefore making you lose the control , once again, in terms of one of the most precious things all of us, knowledge workers, have that we don’t seem to treasure well enough: Time. Attention management, indeed, is the new currency and it looks like meetings want to keep having that special place in our day to day workload in terms of grabbing most of it: our attention, that is.

Network Learning

Harold Jarche

Tweet I mentioned in my last post that the term “personal knowledge management&# ( PKM ) does not adequately describe the sense-making process that I attribute to it. It’s rather obvious that knowledge cannot be managed, as Dave Jonassen has said many times: Every amateur epistemologist knows that knowledge cannot be managed. The big change is not the technology per se , but the underlying structure of web technologies: the network.

Subject matter networks

Harold Jarche

Mark coined the term, subject matter networks , as a change from the industrial concept of subject matter expert, or SME, a term I first heard in the military in the mid-1970′s. In a complex world the optimal social form is the multi-organizational network and emergent practices must be continuously developed through cooperation. He or she cannot learn and adapt as fast as a cooperative network. One cannot be effective in professional networks without contributing.

human networks connect through empathy

Harold Jarche

We are only as good as our networks. Our decisions reflect the diversity of our networks. How do we understand the complexity of social networks? Empathy is a requisite perspective for the network era. As Lilia Efimova understood the two-way challenge of PKM with blogs in 2004, today we have to deal with the dual-edged sword of a networked mediated world. “To Complex problems usually do not have simple solutions but require a deep understanding of the context.

Making Business Sense of Social Media and Social Networking – Is Blogging Dead?

Luis Suarez

Have you moved all of your conversations to social networking sites? How are you going to keep up with your informal learning activities, as well as that powerful Personal Knowledge Management tool you have built up, with lots of hard work and energy, over the course of the years? Where else are you going to host conversations of stuff that matters to you and your community where you would want to own it and facilitate it with your various social networks?

The network is the solution

Harold Jarche

The key to a flourishing civilization in the network era is sense-making. In the latter, “ Literacy becomes a wide range of evolving information skills developed around the activities of learning – the ability to acquire knowledge and skills through the resourceful and responsible utilization of information. David Ronfeldt articulates this with his TIMN [Tribes-Institutions-Markets-Networks] framework. Our future needs to be focused on learning, not instruction.

Making Business Sense of Social Media and Social Networking – Twitter For Business

Luis Suarez

Will social networking tools become our next Pandora’s Box, just like email is today for most of us? I think we have got a unique opportunity that we didn’t have last time around, which is basically spend enough time to educate our knowledge workers into how to make effective use of these emerging collaborative and knowledge sharing tools within the social computing realm. Welcome to Making Business Sense of Social Media and Social Networking!

It’s all about networks

Harold Jarche

It’s all about networks. Understanding networks that is. Encouraging workplace practices like personal knowledge management is a start. It’s the network : Thinking like a node in a network and not as a position in a hierarchy is the first mental shift that’s required to move to a collaborative enterprise. Nurturing Creativity is now a management responsibility.

Top 10 Tools for Learning 2016

Luis Suarez

So from the initial list of 40 different tools I eventually came down to the following 10 for 2016, where I have just selected them based purely on learning terms versus other key elements such as productivity, life hacks, curation, content management, etc. It’s the only social networking tool from the Dark Social Web (a.k.a.

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Network Learning: Working Smarter

Harold Jarche

2010) uses a Web-based note system to store messages, manage his financial risk and stay on top of the multiple factors necessary to run a successful dairy farm. We need to re-think workplace learning for a networked society. Formal, structured learning plays only a small role in getting things done in the networked workplace. Making sense of information, both personally and in networks, is becoming a key part of work. Network Learning. This is network learning.

The Illusion of Control

Luis Suarez

Whether that may well be rather accurate, or not, you can tell me in the comments below what you think about it, if you wish, I have got this little theory going on in my mind that we, knowledge (Web 2.0) We seem to have become just that, pure data , i.e. * the* product , leaving out entirely our networks, connections and relationships. . This may well be a bit too obvious, but both networks and communities don’t respond well to control.

Innovation through network learning

Harold Jarche

Tim says that innovation is the process of idea management , which makes sense to me. No idea will make a difference without building around it the networks that will support it as it grows, and the network partners with which it will ultimately flourish. This requires a network mindset. Innovation is inextricably linked to both networks and learning. That’s why the skills for learning in networks are essential for business today. Network Learning.

Learning to breathe in the network era

Harold Jarche

The networked workplace is the new reality. This information can be mapped, and frameworks such as knowledge management can help us map it. We can also create tools to do work and not have to learn all the background knowledge in order to accomplish a known task. New problems need tacit knowledge to solve them. Exception-handling is becoming the primary work for people in the networked workplace. Sharing and using knowledge is where business value lies.

Organizational Learning in the Network Era

Harold Jarche

Edwards Deming, American management visionary, understood that systemic factors account for most organizational problems, and changing these has more potential for improvement than changing any individual’s performance. Therefore the role of executives should be to manage the system, not individuals. But the real barrier to systemic change is hierarchical management, as it constrains the sharing of power, a necessary enabler of organizational learning.

Let The Next Adventure Begin – The With Whom (#CAWW)

Luis Suarez

That’s why it’s a great pleasure and true honour for me to announce I’m now part, as a charter member , of the Change Agents Worldwide network with a simple and rather clear mission: change the way we work ! Remember when I just mentioned above being part of a network of folks who walk the talk, leading by example, on redefining the workplace of the future? “We built our network based on the principles driving the evolving Web.