Harold Jarche

Institutional Memory and Knowledge Management

Harold Jarche

The main themes are: Memories are captured as knowledge artifacts, each limited by what it can convey, depending on its nature and the knowledge of recipient. Knowledge management can provide a structure to capture institutional memory, but it requires more than one approach.

Knowledge Management for Decision Memories

Harold Jarche

As Brian Gongol notes: If a capital project has an expected service life of 20 to 30 years, it’s entirely possible that people working in an institution in their 20s will be middle or upper-level managers in the same institution by the time the project has to be replaced or upgraded.

Loose hierarchies for knowledge management

Harold Jarche

Knowledge-sharing practices are highly contextual. This makes sense when you consider that knowledge sharing is deeply personal as well as social, so it reflects the larger culture and the particular workplace.

Becoming personal knowledge managers

Harold Jarche

Tweet Nick Milton highlights an overview of knowledge management (KM) from Susan Camarena , CKO at the Federal Transit Authority, which includes: How do we implement KM? This is the root of personal knowledge management (PKM).

personal knowledge management & wisdom

Harold Jarche

And while there are different ways to think of knowledge – processed, procedural, propositional – this model I think adheres to a more basic view. Data does not create information; information does not create knowledge and knowledge does not create wisdom.

to know is to do

Harold Jarche

Do we really understand tacit knowledge? He bases his position on the work of Michael Polanyi in that all knowledge is personal and all knowing is through action. Knowledge is personal. We can observe how people use their knowledge but even they cannot explain all of it.

PKM 178

change the system, not the leader

Harold Jarche

Silicon Valley, in spite of all the hype, is based on the same outdated organizational models of leadership and management as the companies they are putting out of business. In a transparent, diverse, and open organization, management can then get out of the way. Network Era Management.

System 208

stories connect knowledge

Harold Jarche

“Perhaps the most central thrust in KM [knowledge management] is to capture and make available, so it can be used by others in the organization, the information and knowledge that is in people’s heads as it were, and that has never been explicitly set down.” — KM World.

PKM 230

cities and the future of work

Harold Jarche

All of these can be done at a manageable scale. This balance requires organizational systems that enable knowledge to flow, but more importantly it requires workers who are also engaged citizens. Subsidiarity can enable more transparent knowledge sharing.

not working, out loud

Harold Jarche

I am a proponent of working out loud and see it as an essential connector between personal knowledge mastery and organizational knowledge management, as it helps make organizational knowledge explicit. I began work on a new volume on personal knowledge mastery.

filter failure is not acceptable

Harold Jarche

The challenge for any organization dependent on knowledge is to ensure that implicit knowledge from those closest to customers and the external world informs the explicit knowledge that is shared throughout the company. Knowledge flow has to continuously become knowledge stock.

you are only as good as your network

Harold Jarche

This involved complex knowledge about information technology, organizational behaviour, knowledge management, and social media. But I put my faith in my knowledge networks and communities of practice where I had been involved for the past 14 years.

custom pkm workshops

Harold Jarche

Personal knowledge mastery develops four critical future work skills, as identified by the Institute for the Future: sense-making, social intelligence, new media literacy, and cognitive load management. PKM feeds working out loud and organizational knowledge management.

PKM 164

learning and the future of work

Harold Jarche

The last personal knowledge mastery in 40 days online workshop for 2015 started this week. Both complex and creative work require greater implicit knowledge. Implicit knowledge, unlike explicit knowledge, is difficult to codify and standardize.

PKM 267

Why do I need KM?

Harold Jarche

” This illuminates an observation made by Thierry deBaillon , which I have often quoted, “The basic unit of social business technology is personal knowledge management, not collaborative workspaces.”

becoming collectively smarter

Harold Jarche

People need to learn and work in networks, shifting their hierarchical position from teacher to learner, or from manager to contributor. It is becoming obvious in many fields that we are only as good as our knowledge networks.

digital workforce skills

Harold Jarche

Digital Sense Making + Personal Knowledge Management [Mastery]. Connecting people and knowledge is the focus of personal knowledge mastery. The discipline of PKM helps each person become a contributing node in a knowledge network.

Skills 285

knowledge is personal

Harold Jarche

Knowledge management, for me, is personal. A big conceit of the knowledge management (KM) field is that knowledge can be transferred, but unlike information or data, it cannot. Knowledge is personal. Explicit knowledge (decisions, events, procedures, etc.)

my pkm story

Harold Jarche

It has been over 10 years that I have examined, practiced, and developed models for personal knowledge management/mastery. I started down the path of personal knowledge mastery in 2004, inspired by Dave Pollard , Denham Gray , and others. “To

PKM 255

Organize for Complexity

Harold Jarche

We call this “disciplined practice” Fads like business analytics, knowledge management, and big data will never make organizations fit for complexity. Organize for Complexity is the essential handbook for management in the network era.

The Seek > Sense > Share Framework

Harold Jarche

Simple standards facilitated with a light touch, enables knowledge workers to capture, interpret and share their knowledge. Personal knowledge management is a set of processes, individually constructed, to help each of us make sense of our world and work more effectively.

a simpler approach to content management

Harold Jarche

I was recently asked what I thought about content management systems (CMS); how content should be developed; whether generational differences should be considered; and how to keep content relevant. People with more diverse and deep knowledge networks get better information.

Ten Years, Ten Thoughts

Harold Jarche

The mainstream application of knowledge management and learning management over the past few decades was mostly wrong; we over-managed information, knowledge and learning because it was easy to do.

eBook 281

mastery and models

Harold Jarche

Personal Knowledge Mastery. Harvard Business Review described The Fifth Discipline by Peter Senge, as one of the seminal management books of the previous 75 years. Personal knowledge mastery ( PKM ) is a framework I have developed over the past 12 years.

PKM 183

Management in Networks

Harold Jarche

It is also what most managers focus on. This emphasis on collaboration blinds managers. They cannot see the potential of social networks for enabling sense-making and knowledge-sharing. Knowledge networks differ from company hierarchies.

a simpler approach to km

Harold Jarche

A recent posting for a six-week knowledge management contract was posted by the UNDP. The only way to enable the latter is to get everyone involved in knowledge sharing and then harvest what emerges. Establish methods that enable tacit knowledge to flow.

RFP 238

serendipitous drip-fed learning

Harold Jarche

My knowledge of biology is quite limited. We share an interest in knowledge management and PKM , but Shaun has a background in agricultural science of which I know nothing. More of my knowledge and understanding is coming through my network.

leadership is learning

Harold Jarche

This fundamental shift in focus is a prime example of the major organizational change required from both our education systems to our management models, as we transition into a networked creative economy. This is a network management responsibility. Leadership Management

Learning to breathe in the network era

Harold Jarche

This information can be mapped, and frameworks such as knowledge management can help us map it. We can also create tools to do work and not have to learn all the background knowledge in order to accomplish a known task. New problems need tacit knowledge to solve them.

ESN as knowledge bridges

Harold Jarche

An effective suite of enterprise social tools can help organizations share knowledge, collaborate, and cooperate – connecting the work being done with the identification of new opportunities and ideas. First, personal knowledge mastery ( PKM ) should be practiced by all workers.

Jive 284

Organizational Learning in the Network Era

Harold Jarche

Edwards Deming, American management visionary, understood that systemic factors account for most organizational problems, and changing these has more potential for improvement than changing any individual’s performance.

seek > sense > share for cities

Harold Jarche

Two years ago, a number of members from UCLG (United Cities & Local Governments) participated in a personal knowledge mastery workshop. How cooperation enables knowledge to flow in networks.

PKM 188

This is my work

Harold Jarche

Democratic workplaces that foster trust can share knowledge better and faster. To this end, I am a keen subversive of many of the last century’s management and education practices. Personal Knowledge Management.

PKM is making sense of complexity

Harold Jarche

This is what you find on the first page of most searches for PKM : Personal knowledge management (PKM) is a collection of processes that a person uses to gather, classify, store, search, retrieve, and share knowledge in his or her daily activities – Wikipedia.

PKM 245

human networks connect through empathy

Harold Jarche

To a great extent PKM [personal knowledge management] is about shifting responsibility for learning and knowledge sharing from a company to individuals and this is the greatest challenge for both sides. We are only as good as our networks.

Organizations, work, and learning

Harold Jarche

It is an overview of personal knowledge mastery ( PKM ). Key point: The mainstream application of knowledge management and learning management over the past few decades is mostly wrong; we over-managed information, knowledge, and learning, because it was easy to do so.

Six roles of network management

Harold Jarche

If helping the network make better decisions is a primary role of management in the emerging economy, how does one get there? We are all knowledge managers at CAWW, sharing as we work transparently. There is no central management for our knowledge.

Complex knowledge

Harold Jarche

Last week I spent several hours each day, for four consecutive days, trying to share complex knowledge. I had my understanding of communities of practice, personal knowledge management, leadership, and innovation that I wanted to share.

Inspiration for Working Out Loud

Harold Jarche

” Initial inspiration for PKM came from Lilia Efimova , whose blog was a view on her doctoral research into knowledge-sharing. It’s International Working Out Loud Week , also known as #WOLWeek.

Building institutional memory, one story at a time

Harold Jarche

Institutional memory, which I wrote about recently , is a mixture of explicit and implicit knowledge sharing. Is it how-to knowledge, like a trade secret formula, or is sit certain practices and norms that define the culture?

carpe diem

Harold Jarche

My Master’s degree was in adult education and not much use in the field of knowledge management or human performance technology, the main focus of my work for my first two civilian jobs. How to manage client expectations. How to build a trusted knowledge network.

A theoretical model for PKM

Harold Jarche

My focus on PKM developed after an initial personal need and then increased when I saw how personal knowledge management could help others. Ricky) Cheong asked the following research questions: RQ1: What are the roles of PKM in the Knowledge Management Process?

PKM 262

Social Learning Handbook

Harold Jarche

But both complex and creative work require greater implicit knowledge. Implicit knowledge, unlike explicit knowledge, is difficult to codify and standardize. Implicit knowledge is best developed through conversations and social relationships.