Institutional Innovation - I Have a Dream
JANUARY 21, 2019
Today they are an unnatural bundle of three very different and often conflicting business types: infrastructure management, product innovation and commercialization, and customer relationship businesses. Everyone talks about transformation these days, but the term is used so loosely that it’s begun to lose all meaning. I recently wrote a blog post suggesting that the ultimate test of transformation is whether the caterpillar became a butterfly – is it so different that it’s unrecognizable?