Informal Learning – the other 80%

Jay Cross

The start-up stiffed me but the paper morphed into the Informal Learning book. I’ll be leading a series of master classes on informal learning and working smarter in Europe. Informal Learning – the other 80%. Learning is social.

gaining insight through social and informal learning

Harold Jarche

Learning and development (L&D) practices reflect this priority on error reduction. Subject matter experts are interviewed or observed, good practices are noted, and then training programs are designed to develop the skills that make up some or all of a job.

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it’s not a skills gap

Harold Jarche

The lack of skills is not the main problem facing most organizations today, in spite of what many managers and executives might say. Researchers Dave Swenson and Liesl Eathington identified several factors contributing to hiring challenges, but a widespread lack of skilled workers was not one them … The Iowa researchers’ conclusion? Read more » ConnectedEnterprise Informal Learning PKMastery

Net Work Skills

Harold Jarche

We would miss out on so many learning opportunities. Every professional needs to be open to continuous learning and to make much of it transparent in order to cooperate with others. They are more open to learning and to expanding their knowledge.

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Those hard soft-skills

Harold Jarche

Tweet Soft skills , especially collaboration and networking, will become more important than traditional hard skills. Smart employers have always focused more on attitude than any specific skill-set because they know they can train for a lack of skills and knowledge. Soft skills require time, mentoring, informal learning and management support. Soft skills for the networked workplace are foundational competencies.

learn like a gamer

Harold Jarche

Learning is the new literacy. We learn enough to get our work done, but often do not take time to understand the underlying systems and logic. We have to take the time to keep learning. When was the last time you learned a new computer program? How do gamers learn?

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Skills 2.0 redux

Harold Jarche

We are now in the second week of our Summer Camp on informal and social learning. What do you think are Skills 2.0, or perhaps even Skills 3.0, Here is the article, Skills 2.0 (PDF). Communities Informal Learning PKM

21st Century L&D Skills

Charles Jennings

I was recently involved in a discussion about 21st Century learning skills in one of the LinkedIn Groups. That being the case, it’s probably worthwhile reflecting on the changes that have impacted our training/learning departments over the past 10 years.

connecting work, learning, and life

Harold Jarche

The 70:20:10 reference model states that, in general, what we learn at work comes 70% from experience, 20% from exposure to new work, and 10% from formal education. When we learn as we work, at the moment of need, then we learn in context and we remember what we have learnt.

learning in the network era

Harold Jarche

Here are some thoughts on personal and social learning in the network era. But throwing content at someone and hoping for learning to happen is not a good strategy. 9 ways to improve workplace learning. from training to social learning. digital workforce skills.

Learning by Osmosis

Dan Pontefract

I liken learning in an organization to osmosis. Learning therefore is part art and science. Learning by osmosis permits employees the opportunity to allow new ideas and concepts to fill our gaps through any type of passage or membrane. Related Posts: Learning 2.0

implementing a useful model – 70:20:10

Harold Jarche

The 70:20:10 framework is a useful model based on observations that generally, people learn 70% of what they need to do their job from experience. About 20% is learned from exposure to new tasks or environments. Only 10% is learned through formal education.

50 suggestions for implementing 70-20-10

Jay Cross

People learn their jobs by doing their jobs. These posts offer guidance to managers who want to make learning from experience and conversation more effective. Convergence of work and learning. Work and learning have merged. We learn on the job to do the job.

Big Data at Google

Jay Cross

Students in school learn to give specific answers. They memorize and parrot back explicit information. We’re looking for people who have a variety of strengths and passions, not just isolated skill sets. It’s learning ability. It’s the ability to pull together disparate bits of information.”. How much of your organization’s investment in L&D centers on developing people rather than teaching skills? Informal Learning ITAshare

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Formalizing informal learning?

Clark Quinn

The Entreprise Collaborative has a new question , asking whether we can formalize informal learning. To me, it’s not about formalizing informal learning so much as explicitly supporting it versus ignoring it. Like the proverbial ’stuff’, informal learning happens. To me, it is more a matter of providing infrastructure to support informal learning, and facilitating informal learning as well.

The rapidly changing workplace

Harold Jarche

8) So what have I learned that will help us change our own experience of work? 9) We know what social and thinking skills are needed for complex contexts – we know how to hone these skills through practice. Social learning will be a major part of all work.

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“you simply can’t train people to be social!”

Harold Jarche

In each case, implementation has boiled down to two components: individual skills & organizational support. I have also learned that changing work routines can be a messy process that requires significant time, much of it dedicated to modelling behaviours. .

sense-making with social media

Harold Jarche

However, it is blogging, such as this post, that is by far my strongest form of learning, as it involves a number of things that are all supported by researched learning theory, and which improve memory and recall: Reflection. What do you do to make sense of your learning?

How to Replace Top-Down Training with Collaborative Learning (3)

Jay Cross

Technological infrastructure for social learning. Work and learning are converging, and as this change happens, the infrastructure of the old corporate learning must go – things like traditional one-size-fit-all in-person training seminars. Putting a learning platform in place.


Jay Cross

Intro: If you want to learn how to fix a pipe, solve a partial differential equation, write software, you are seconds away from know-how via YouTube, Wikipedia and search engines. Learning is a social, active, and ongoing process. From Peer Learning to “Peeragogy”.


Harold Jarche

This is why “perpetual Beta” informs all of my work. I’m now focused on working smarter , helping organizations integrate learning into the workflow, especially using social media. Informal Learning InternetTime PKM SocialLearning

Soft skills are foundational competencies

Harold Jarche

Instead, we need to think about ways to rebuilt how talent is truly developed via connections to the resources at the edge, connections to different organisational competencies that plugs their gaps, connections that increases cognitive diversity and brings about unexpected learnings et al. Here’s another bit of speculation on workplace learning in ten years : Soft skills, especially collaboration and networking, will become more important than hard skills.

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MOOCs = Skinner’s Box 2.0?

Jay Cross

The teacher will uncloak soon to reveal an interdisciplinary approach where students select what to learn from Open Education resources. Learning is experiential and self-directed. Lots more to come… Informal Learning ITAshare Meta-Learning MOOCs Stoos

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Connecting with Communities of Practice

Harold Jarche

Tweet This month, The Learning Circuits blog asks how do we break down organizational walls when it comes to learning? Communities of Practice, supported by skilled community managers and appropriate knowledge-sharing tools can bridge these two areas.

The post-job economy

Harold Jarche

Learning may be the work in the network age, but that does not mean that learning will get you the work. Much of my professional focus is about learning at work, and improving how people collaborate, cooperate and innovate in internet time. Informal Learning Learning Work

Class 87

Presentation to UNCTAD's Advisory Group on "Developing skills, knowledge and capacities through innovation: E-Learning, M-Learning, cloud-Learning"

Stephen Downes: Half an Hour

Learning. In particular, we face issues of, not only literacy, but also, digital literacy, that is, the ability to actually make use of the online learning materials that are made available to you. As well, people are facing issues finding time to learn. As well, there is the idea that, learning is something that needs to be valued. E-Learning You''re probably familiar with traditional e?Learning. Learning. The host is the learning community itself.

We need more sandboxes

Harold Jarche

Informal learning environments tolerate failure better than schools. But people must acquire this skill somewhere. For that, we have a robust informal learning system that eschews grades, takes all comers, and is available even on holidays and weekends.

PKM 71

Training departments will shrink

Harold Jarche

Tweet The Epic social learning debate for Summer 2011 states: “This house believes that as social learning grows, so the requirement for traditional training departments shrinks.&#. For thousands of years people have developed work skills through apprenticeship.

Network Learning: Working Smarter

Harold Jarche

Tweet “In the period ahead of us, more important than advances in computer design will be the advances we can make in our understanding of human information processing – of thinking, problem solving, and decision making…” ~ Herbert Simon, Economics Nobel-prize winner (1968).

50 suggestions for implementing 70-20-10 (3)

Jay Cross

The 20 percent: learning through others. Learning is social. People learn with and through others. Conversations are the stem cells of learning. The kids will learn a lot more this way. Companies need to take advantage of the social nature of learning.

Take off those rose coloured glasses

Harold Jarche

Training is only 5% of organizational learning , but for a long time this small slice has been the primary focus of most Learning & Development (L&D) departments. The other 95% was just taken care of by the informal networks in the organization. Enable Learning.

Re-reading A New Culture of Learning

Jay Cross's Informal Learning

A New Culture of Learning by John Seely Brown and Doug Thomas. These paragraphs lept out and grabbed me: Peer-to-Peer Learning. Learning from others is neither new nor revolutionary; it has just been ignored by most of our educational institutions. Informal Learning

It’s time to focus on your LQ

Harold Jarche

Learning is everywhere in the connected workplace. However, many of us have relegated our own learning to the specialists over the years – teachers, instructors, professors. We’re not used to handling all of this learning on our own.

After-Christmas Sale: Informal Learning

Jay Cross's Informal Learning

New Year’s Resolution: Use informal learning to improve organizational performance in 2010. Informal Learning is on sale at Amazon for $18.18. Informal Learning : Rediscovering the Natural Pathways That Inspire Innovation and Performance.

How to shorten time-to-proficiency

Jay Cross

Workers master a skill by starting with the basics, the bulk of which is formal and explicit. Enough rubs off that the novices learn experientially. Experience is the crucible where explicit knowledge is learned. Complexity Informal Learning

The Other 90% of Learning

Jay Cross

Knowledge workers learn three to four times as much from experience as from interaction with bosses, coaches, and mentors. They learn about twice as much from those conversations compared to structured courses and programs. It’s a handy framework to keep in mind, particularly when someone mistakenly thinks all learning is formal. As Charles Handy has written, “Real learning is not what most of us grew up thinking it was.”. Learning is social. Informal Learning

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Shifting to Net Work

Harold Jarche

However, a key to long term success in learning and working in a post-industrial society is connecting these global learning networks with one’s local community. Informal Learning InternetTime SocialLearning Wirearchy

Informal Learning 2.0

Jay Cross

Yesterday on video I heard myself stumbling to describe the April 21 session of Corporate Learning Trends & Innovation. I said our theme is improving performance with “natural/informal/web 2.0/connected/social learning. This new learning is strategy, not support.

Working Smarter, one day at a time

Harold Jarche

Tweet Yesterday we hosted a conversation on social learning and working smarter, facilitated by the folks at Citrix and the eLearning Guild. In Jane’s social learning community a few comments arose about the lack of interaction. Bandura’s Social Learning Theory.

Learning Assessment

Harold Jarche

For March the LCBQ is: How do you assess whether your informal learning, social learning, continuous learning, performance support initiatives have the desired impact or achieve the desired results? Could you do this with informal or social learning?