Personal Knowledge Management

Jay Cross's Informal Learning

Tags: Informal Learning itimealliance

personal knowledge management & wisdom

Harold Jarche

PKM consists of practical methods for making sense of the increasing digital information flows around us. And while there are different ways to think of knowledge – processed, procedural, propositional – this model I think adheres to a more basic view. Data does not create information; information does not create knowledge and knowledge does not create wisdom. People use their knowledge to make sense of data and information.


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The key to informal learning is autonomy

Jane Hart

Jay Cross, the author of the 2007 seminal book, Informal Learning, Rediscovering the Natural Pathways that Inspire Innovation and Performance , recently wrote a blog post in which he explained that although there has been a lot of talk about “informal learning” in the last five years, there has been very little action. They acted as if the natural way of informal learning didn’t exist. Social learning

The only knowledge that can be managed is our own

Harold Jarche

“Every amateur epistemologist knows that knowledge cannot be managed. Education has always assumed that knowledge can be transferred and that we can carefully control the process through education. The only knowledge that can be managed is our own. In my opinion, knowledge management should be about supporting personal knowledge management in networks, a distributed, not centralized, approach.

Building institutional memory, one story at a time

Harold Jarche

Institutional memory, which I wrote about recently , is a mixture of explicit and implicit knowledge sharing. Is it how-to knowledge, like a trade secret formula, or is sit certain practices and norms that define the culture? Implicit knowledge is difficult to share and is usually complex. We know that this type of knowledge cannot easily be codified. Finding ways to collect and share both types of knowledge is important for institutional memory.


Harold Jarche

In the workplace, thinking of co-workers as “learners” actually may be a barrier to learning. Indeed, I was struck by a recent comment from someone with 15 years of experience in designing face-to-face, blended and online credit programs: I am trying to understand what MOOCs can offer that my understanding of educational design, learning design and online and distance education does not include. Informal Learning Learning NetworkedLearning PKM SocialLearning

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2497 and counting

Harold Jarche

What will you have learned during that decade? For example, I have the flow (148 posts to date) of my thoughts on personal knowledge management since my first post in 2004. I have also developed ideas around the knowledge-sharing paradox ; how our work structures drive sociopathic behaviours ; and management in networks. Communities Informal Learning Do you think you will still be working, in some capacity, in 10 years?

Finding the time for networked learning

Harold Jarche

Tweet A survey of small and medium sized businesses (SMB) showed workers spend about half their day on unproductive taks: Knowledge Workers are among the largest staff component in a typical SMB. SMB Knowledge Workers spend an estimated 36 percent of their time trying to. Find information. Approximately 14 percent of SMB Knowledge Workers’ time is spent: Duplicating information (e.g. Managing unwanted communications (e.g.

“you simply can’t train people to be social!”

Harold Jarche

Tweet Over the past year I have been working on change initiatives to improve collaboration and knowledge-sharing with two large companies, one of them a multinational. I have also learned that changing work routines can be a messy process that requires significant time, much of it dedicated to modelling behaviours. . They have to be internalized and perceived as valuable to each person in order to achieve the discipline to use them regularly.

Critical thinking in the organization

Harold Jarche

Here is Edward Glaser’s definition: Critical thinking calls for a persistent effort to examine any belief or supposed form of knowledge in the light of the evidence that supports it and the further conclusions to which it tends. A personal knowledge management process can help to develop critical thinking skills, where sense-making includes observing, studying, challenging (especially one’s assumptions), and evaluating.

PKM in a nutshell

Harold Jarche

Personal Knowledge Management: A way to deal with ever-increasing digital information. Requires an open attitude to learning and finding new things (I Seek). Aids in observing, thinking and using information & knowledge (I Sense). PKM is related to Personal Learning Environments and Personal Learning Networks. They are different ways of addressing similar issues: How do I keep track of all of this information?

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PKM: our part of the social learning contract

Harold Jarche

Why is social learning important? With social learning, everyone contributes to collective knowledge and this in turn can make organizations and society more effective in dealing with problems. How does personal knowledge management relate to social learning? PKM is an individual, disciplined process by which we make sense of information, observations and ideas. Without effective PKM at the individual level, social learning has less value.

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The learning organization: an often-described, but seldom-observed phenomenon

Harold Jarche

This post is in response to the Adidas Blog Carnival on a New Way of Working and Learning and more specifically responding to the question, “What should a true learning organisation look like?” The role of managers should be to manage the system, not the individual functions. The real barrier to systemic change, such as becoming a learning organization, is command & control management. Even team-based knowledge comes and goes.

Variations on a theme of PKM

Harold Jarche

Personal knowledge management is not so much about creating knowledge but rather the development of conscious regular activities from which can emerge new knowledge. The knowledge artifacts created along the way are only as good as the use to which they are put. My idea of Seeking > Sense-making > Sharing is similar to many other descriptive processes about learning and working. Tags: Informal Learning PKM

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It’s time to focus on your LQ

Harold Jarche

Learning is everywhere in the connected workplace. However, many of us have relegated our own learning to the specialists over the years – teachers, instructors, professors. We’re not used to handling all of this learning on our own. But if we want to thrive in complexity and if we want our work teams to be effective, we have to integrate our learning into the workflow. On 11 June 2012 we will start the next online personal knowledge management workshop.

Social Media Workshop Notes

Harold Jarche

Personal Knowledge Management. Related posts: Role of an online community manager. How Computer Games Help Children Learn. Tags: Communities Informal Learning As promised, here are the follow-up notes & links from yesterday’s social media workshops in Miramichi. All of my posts tagged PKM. PKM social bookmarks. Slide/Audio overview of PKM. Presentation slides (this is one large file of slides from both presentations).

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PKM Overview

Harold Jarche

I will be presenting on personal knowledge management (PKM) for LearnTrends 2009 on Tuesday, 17 November at 12:00 noon Pacific (15:00 EST & 20:00 GMT). Learning and Micro-blogging (all about Twitter). Tags: Informal Learning In preparation, I’ve created a 5 minute video overview (MP4) of the topic, summarizing many of the posts I’ve written on the subject (click link below to launch video). PKM Overview.

Seek Sense Share

Harold Jarche

My working definition of personal knowledge management: PKM: a set of processes, individually constructed, to help each of us make sense of our world, work more effectively and contribute to society. PKM is also an enabling process for wirearchy : &# a dynamic two-way flow of power and authority based on knowledge, trust, credibility and a focus on results enabled by interconnected people and technology&#. Some Observations: PKM is part of the social learning contract.

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Harold Jarche

Tweet Part of Personal Knowledge Management is seeking sources of knowledge (Seek-Sense-Share). Wolfgang Reinhardt has looked at knowledge workers, researchers in particular, and examined how they can be aware in their fields of expertise. Wolfgang graciously sent me a copy of his PhD thesis (Awareness: Support for knowledge workers in research networks) which he will be defending on 5 April at the Open Universiteit Nederland in Heerlen.

PKM for LearnTrends

Harold Jarche

I’ll be presenting on Personal Knowledge Management. Also, Patti Anklam just concluded a three-part series on knowledge management, with The 3rd KM: Personal Knowledge Management. Tags: Informal Learning Another free, LearnTrends professional development event is gathering steam for November. Like past LearnTrends events, there will be a great variety of presentations and conversations over the three days.

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Learning Assessment

Harold Jarche

For March the LCBQ is: How do you assess whether your informal learning, social learning, continuous learning, performance support initiatives have the desired impact or achieve the desired results? The reason only 10%-15% of what is learned shows up on the job is that most of what you learn disappears rapidly unless it’s reinforced by reflection and practice. Could you do this with informal or social learning? Informal Learning

Survey 176

Active sense-making

Harold Jarche

Yesterday, during my presentation on personal knowledge management to IBM BlueIQ I was asked about the role of blogging in my own sense-making processes. These are my half-baked thoughts which I make public in order to share and to learn. In my Seek>Sense><Share model, seeking and annotating information is important but cannot stand on its own. Seeking information is an important foundation to PKM online but it’s of little use without action.

Mind Map: The Networked Society

Harold Jarche

A major theme in my writing has been our shift to a networked society and what that means in how we work and learn. I’m especially interesting in the fact that working and learning are merging in many contexts. Learning (often viewed from the limited perspective of training or education) is not a separate activity, removed from work. Learning. Informal. Personal Knowledge Management.

Learnstreaming and PKM

Harold Jarche

His latest post shows this graphic, which I find reflects many of the concepts of personal knowledge management , but with some additional aspects that may make it easier to understand and do: Dennis has a clear and simple definition for Learnstreaming – publishing your learning activities online for the benefit of you and others. Tags: Informal Learning InternetTime Dennis Callahan has a most interesting Posterous site, called LearnStreaming.

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PKM starts new workshop series

Harold Jarche

So far in 2012, I have hosted three online workshops on personal knowledge management (PKM), as well as a Summer Camp that included one week on the topic. The format has changed, as Jane Hart and I have learned about what works. It will also be offered as the first in a series of seven workshops at the Social Learning Centre over the coming year. Learning in this community has been different to the way I am used to but I enjoyed it immensely.

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Leading through turbulent times with PKM

Harold Jarche

In what BP’s oil spill says about management today , the author talks about the need to deal with increasing complexity, concluding: Navigating a business successfully through turbulent times requires the ability to deal with ambiguity, be resilient in the face of adversity, be authentic and have the innovative capacity to anticipate and respond to the unpredictable environment. This isn’t a “nice-to-have&# , optional approach to organizational learning.

PKM 133

Network Learning: Working Smarter

Harold Jarche

Tweet “In the period ahead of us, more important than advances in computer design will be the advances we can make in our understanding of human information processing – of thinking, problem solving, and decision making…” ~ Herbert Simon, Economics Nobel-prize winner (1968). The World Wide Web is changing how many of us do our work as we become more connected to information and each other. This information overload has a direct impact on workplace learning.

Instructional or Formal; whatever

Harold Jarche

I used this chart, developed a few years ago, to explain in a simplified way the differences between Learning Interventions and Instructional Interventions. It shows that training & education (in the workplace) should concentrate on addressing a clear lack of knowledge and skills by using appropriate instructional interventions, well-established over the years. Informal learning would be another name for non-instructional.

Social media workshops

Harold Jarche

Focus: understanding web social media and how they can be used for training, education and personal learning. Personal knowledge management – a sense-making process. Tools, techniques and resources for social learning on the web: e.g. social bookmarks, blogs, twitter. Tags: Communities Informal Learning Learning I will be presenting two 1/2 day workshops on Thursday, 25 March in Miramichi, NB.

Sensing and Thinking

Harold Jarche

Tim Kastelle (a great source of knowledge on innovation) discusses how it’s better to have a good idea than a large network to fire off any old idea. The notion of aggregating/filtering/connecting for innovation is one that I have looked at for personal knowledge management. We can seek out (aggregate) all the sources of information on any subject and share them with the world, but if we don’t make sense of them, they’re worthless.

Using our knowledge

Harold Jarche

All the information and knowledge in the world will not help us unless we take time to reflect upon what we have learned and also do something with it. When I discuss personal knowledge management [a term that really needs to be changed and I welcome suggestions] I emphasize reflection through doing. Blogs are ways of mapping our personal learning journey. Every blog is unique and, over time, gives a whole-person view. Tweet.

PKM: Working Smarter

Harold Jarche

In PKM in a Nutshell , I linked my various posts on personal knowledge management to make the framework more coherent. Improving your personal productivity (SENSE & USE). Here’s the a description and rationale for adopting PKM, individually and within organizations: PKM is a way to deal with ever-increasing amounts of digital information. It requires an open attitude toward learning and finding new things (I Seek).

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All models are flawed but some are useful

Harold Jarche

Silvia Andreoli has added to my last post on PKM and created this graphic to show the individual as well as the social aspects of personal knowledge management. My only minor issue is that I would replace “knowledge&# with “personalized information&#. Knowledge is an an emergent property of the entire system, in my opinion. Tags: Informal Learning c PKM

CSTD Presentation References

Harold Jarche

Delicious bookmarks on Personal Knowledge Management. Tags: TogetherLearn Wirearchy Informal Learning Here are the links for my presentation today on The Future of the Training Department for the Canadian Society for Training & Development: Main Article co-authored with Jay Cross. Slideshare presentation. Wirearchy framework. Cluetrain Manifesto. Cynefin framework. Creative Commons search engine for shareable images.

Network Learning

Harold Jarche

Tweet I mentioned in my last post that the term “personal knowledge management&# ( PKM ) does not adequately describe the sense-making process that I attribute to it. It’s rather obvious that knowledge cannot be managed, as Dave Jonassen has said many times: Every amateur epistemologist knows that knowledge cannot be managed. Sharing knowledge produces network effects. As we get interconnected, networking is learning.

Learning by doing

Harold Jarche

What are doing to encourage failure and learning by doing? We started running workshops at the Social Learning Centre after a discussion about getting connected with our actual customers. For example, in most consulting projects, the client is a manager/exectutive but the end-users are distributed throughout the company. Jane had done some online workshops previously and had learned what works and what doesn’t, though this is constantly changing, as we have learned.

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PKM: a node in the learning network

Harold Jarche

Somebody else, outside the hierarchy, is only one click away, and perhaps easier to deal with and a better source of information and knowledge. This is becoming obvious in the business world and frameworks such as Social CRM (customer relationship management) are one attempt to address it. Too often we think of learning as school, training as something that is delivered, and complex problems as solvable with enough effort and resources.

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LearnTrends 2009

Harold Jarche

I will be giving a session on personal knowledge management and participating in a discussion with my colleagues at the re-branded Internet Time Alliance. The main theme is convergence and topics include: Reinventing organizational learning. Building a social learning environment. Tags: Informal Learning InternetTime The agenda has been set for LearnTrends 2009 (17-19 Nov 2009) and it looks extremely interesting.

The Evolving Social Organization

Harold Jarche

Innovation abounds in the early stages and knowledge capitalization is aided by a common vision of the business. Current management wisdom – based on Robin Dunbar’s research ; the size of military units through history; and the work of management experts such as Tom Peters – considers the ideal size of an organization to be around 150 people. Beyond this size, knowing everybody in person becomes impossible. Knowledge-Based View.

Knowledge sharing, one at a time

Harold Jarche

“Every amateur epistemologist knows that knowledge cannot be managed. Education has always assumed that knowledge can be transferred and that we can carefully control the process through education. While knowledge cannot be managed, we can work at managing our own knowledge. That’s what personal knowledge management ( PKM ) is all about. Luis Suarez prefers the term knowledge sharing to knowledge management.


Harold Jarche

The term personal knowledge management (PKM) isn’t about management in a business sense but rather how we can manage to make sense of information and experience in our electronic surround. Personal – according to one’s abilities, interests & motivation (not directed by external forces). Knowledge – connecting information to experience (know what, know who, know how). Management – getting things done.

Sense-making glossary

Harold Jarche

Sense-making – The process by which individuals (or organizations) create an understanding so that they can act in a principled and informed manner … Source-linked sensemaking – In conventional media, a document about a topic may cite a list of references. Resumable sensemaking is the sensemaking analog of life-long learning, that is, it embodies the idea that (at least potentially) the process of making sense is never done.

Leveraging collective knowledge

Harold Jarche

This week, a few related knowledge management (KM) articles crossed my path and I’d like to weave them together. Nancy Dixon discusses three eras of knowledge management as moving from Explicit Knowledge (document management) to Experiential Knowledge (communities of practice; expertise locators) and now to Collective Knowledge (social media). The illusion of knowledge.