gaining insight through social and informal learning

Harold Jarche

Organizational performance improvement is comprised of reducing errors and increasing insights, according to Gary Klein. Learning and development (L&D) practices reflect this priority on error reduction. These five triggers can be enhanced through informal and social learning. Often this involves reducing artificial barriers between people so they can learn from each other. Innovation Learning Performance Improvement

supporting workplace performance

Harold Jarche

Many workplace performance issues cannot be solved through training, such as: Poor communications. Unclear performance measures. Rewards and consequences are not directly linked to the desired performance. When performance is infrequent. We can embed learning with work.

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insights over processes

Harold Jarche

Process improvement, like Six Sigma, stifles innovation. Process improvement is a tool set, not an overarching or unifying concept for an organization. Process improvement is a means — for certain contexts like manufacturing — and not an end in itself. The fundamental problem with all process improvement methodologies is that you get myopic. “Since Frederick Taylor’s time we’ve considered business – our businesses – vast machines to be improved.

connecting work, learning, and life

Harold Jarche

The 70:20:10 reference model states that, in general, what we learn at work comes 70% from experience, 20% from exposure to new work, and 10% from formal education. At the 70:20:10 Institute [disclosure: I am a service partner], the basic approach is to start with the 70 (experience) because this is where learning and working are most connected. When we learn as we work, at the moment of need, then we learn in context and we remember what we have learnt.

moving beyond training

Harold Jarche

Working smarter means that everyone in an organization learns from experience and shares with their colleagues as part of their work. We cannot know in advance and prepare formal instruction for everything that people need to learn on the job today. This is the social learning workshop.

strategic transformation of workplace learning

Harold Jarche

Is your learning and development team able to transform so it can support complex work, help people be more creative, and adapt to the changing nature of the digital workplace? This means changing the very essence of what ‘learning’ means in the company, through both a new understanding of how it happens in the workplace (i.e. not just through conventional training but as people carry out their daily jobs) and how performance problems can be solved in different ways.

Working Smarter, one day at a time

Harold Jarche

Tweet Yesterday we hosted a conversation on social learning and working smarter, facilitated by the folks at Citrix and the eLearning Guild. In Jane’s social learning community a few comments arose about the lack of interaction. Where do you best recommend that HPT/ISD individuals gain the social/collaboration skills? What tools are you using to create the performance/support and learning communities? Bandura’s Social Learning Theory.

Conversations and collaboration

Harold Jarche

They need to be social. Social learning is how we get things done in the increasingly complex modern workplace. Collaborative work is fueled though ongoing social learning, making the integration of learning and working essential in any organization. If 90% of the knowledge needed to get work done is not supported by enterprise software or organizational learning departments, then there is a significant imbalance in most organizations today. Tweet.

PKM in 2010

Harold Jarche

PKM is an individual, disciplined process by which we make sense of information, observations and ideas. The Web has given us more ways to connect with others in our learning but many people only see the information overload aspect of our digital society. Engaging others can actually make it easier to learn and not become overwhelmed. Effective learning is the difference between surfing the waves or being drowned by them. Information.

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Ask not for whom the Reaper comes

Harold Jarche

My colleagues and I often get cast as informal learning zealots in pieces written to placate the training industry and maintain the status quo , especially the lucrative compliance training market. My colleague Charles Jennings looks at workplace learning from the perspective of Experience, Exposure & Education; with the latter accounting for about ten percent of time and effort. The Reaper knows that work is learning and learning is the work.

Skills for learning professionals

Harold Jarche

In a Learning 2.0 world, where learning and performance solutions take on a wider variety of forms and where churn happens at a much more rapid pace, what new skills and knowledge are required for learning professionals? My basic premise was that working and learning in networks is an important aspect of professionalism: Today, active involvement in informal learning, particularly through web-based communities, is key to remaining professional and creative in a field.

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Dear C-Suite: We Don’t Do Training Anymore

Dan Pontefract

million customers and over $38 billion in assets – delivered a speech where he waxed lyrical about being a social CEO. Early on in the talk, Peter said, “I believe we are at the confluence of two revolutions – a social revolution and a technology revolution.” But it is my argument learning professionals must help the C-Suite understand that training is merely an event and that learning must now be defined as a connected, collaborative and continuous process.

Overcoming the Course and Control mindset hurdles

Jane Hart

My two recent Learning in the Workplace surveys showed that ( a ) people consider that informal learning is much more important, if not essential, to them than training, and ( b ) that they learn informally on a much more regular (if not continuous) basis than they learn formally. These findings are of course in line with study after study that shows that most learning in the workplace happens outside of formal training. Social learning

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Supporting the Social Workplace Learning Continuum

Jane Hart

In my previous blog post I explained how I recognized it is difficult for a lot of organisations to support informal and social learning in their organisations, because they are unable to jump the two mindset hurdles of (a) thinking that learning only happens in training courses, and (b) that all organisational learning needs to be controlled by Training/L&D departments. Social learning

Through the Workscape Looking Glass

Jay Cross

Learning Ecosystem, Learning Ecology, and Learnscape mean the same thing as Workscape. I don’t use the word learn with executives, who inevitably think back to the awfulness of school and close their ears. Let’s talk about performance.” . In the same vein, I talk about Working Smarter instead of informal learning, social learning, and so forth. Some people denigrate informal learning but nobody’s against Working Smarter.

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Harold Jarche » Interdependent Learning

Harold Jarche

My moment in the shower this morning sparked this idea as a way to describe and categorize activities related to learning for work: Dependent Learning (FSL) – direction is required in terms of objectives, curriculum, expertise and facilitation. Independent Learning (ASL & PDL) - self-motivated people can get what they need in the manner they want Interdependent Learning (GDL & IOL) – learning that requires connecting to others and cannot be done alone.

PKM 181

2012: That was the year that was

Jane Hart

1 - The Top 100 Tools for Learning 2012 list is revealed. On 1 October 2012 I revealed the results of the 6th Annual Survey of Tools for Learning – the Top 100 Tools for Learning 2012 – and provided a brief analysis of the results. 2 - 10 things to remember about social learning (and the use of social media for learning). 3 - Only 14% think that company training is an essential way for them to learn in the workplace.

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Embedding Learning in Work: The Benefits and Challenges

Charles Jennings

(a version of this article was originally written as background for an #OzLearn chat held on Twitter, 11th November 2014) The Power of Embedded Learning A common finding that has emerged from study after study over the past few years is that learning which is embedded in work seems to be more effective than learning away from work. If people learn as part of the workflow then this learning is more likely to impact performance in a positive way.

Start with the 70. Plan for the 100.

Charles Jennings

702010 towards 100% performance by Jos Arets, Charles Jennings & Vivian Heijnen Copyright: Sutler Media Language: English Pages: 313 Size: 30.5cm x 23.5 Full explanations of how the 70:20:10 approach can be used to help overcome the ‘training bubble’ Descriptions of five new performance-focused roles to support the use of 70:2010 The detailed tasks that need to be executed in each of these roles. They are finding it helps them extend the focus on learning out into the workflow.

Trends in Learning

Tony Karrer

Someone was just asking me about the big trends in learning and the implications of those trends on corporate learning and development. So, here's a bit of a compilation of some of the things I've been talking about in my blog which points to some of the major trends in learning. And the risk is pretty severe as described in the Business of Learning. Training Method Trends suggests that social learning tools are beginning to take off. vs. Learning 2.0,

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Sales eLearning – 21 Great Resources

Tony Karrer

Of course, it’s such a big topic that I decided to cheat and quickly point the person to eLearning Learning and particular to eLearning Sales , eLearning Sales Metrics , Sales eLearning Case Studies , and Sales Performance Support. In Part 2, I'll list some of the levels within one of the learning types. Data Driven - eLearning Technology , December 10, 2008 Will the retail sales training change behavior in ways that improve customer satisfaction? learning.

Time for the Training Department to be Taken Seriously

Xyleme

Today, I’m going to talk about learning content management (ECM) and enterprise content management (LCM). But this blog post isn’t about why learning needs to engage with the enterprise. I’ve already written about this extensively in my Plugging Learning into ECM white paper (also available for download at the resource library section of our web site). Well, for the simple reason that this functionality already exists with best-of-breed vendors outside of learning.

My Twitter Weekly Links Digest for 2011-08-07

Jane Hart

The limits to what you can learn online or alone [link] (HT @ GautamGhosh ) #. RT @ alc47 : Collaboration and social learning – even trees do it [link] <Another powerful post by Nic #. RT @ charlesjennings : @ JaneBozarth Informal Learning strategy – slide 15 here shows the essential tool, Jane. pgsimoes , @ BreakingNews & @ kasey428 showed up in my social summary! What have you learned this week? #.

Top 99 Workplace eLearning Blogs

Tony Karrer

I just saw a post by Amit Garg Top 47 eLearning & Workplace Learning Blogs. His list was very similar to the list of sources that eLearning Learning includes. It made me wonder how many sources does eLearning Learning include? eLearning Learning is looking for a bit deeper posts that focus on applied issues. If you don't want to subscribe to all 99 sources individually, then you can subscribe to either the Full Feed or Best Of feed from eLearning Learning.

Metalearning

Tony Karrer

I just got through reading Jay's post and article (with Clark Quinn) around Become a chief meta-learning officer – one of the hot list items from two weeks ago. CLOs will neither prosper nor even survive if they fail to take responsibility for the overall learning process within their organizations. Your charter as Chief Meta-Learning Officer is to optimize learning throughout the organization, not just in the pockets that once belonged to HR.

Harold Jarche » Seeing What’s Next

Harold Jarche

Roger Kaufman has reviewed the book from the perspective of a human performance technologist (HPT) in April’s Performance Quarterly. Filed under: Performance Improvement , Work « A real comparison of costs – OS vs Proprietary Learning Quote of the Day » 2 Responses to “Seeing What’s Next&# Harold Jarche » Entrants and Incumbents , on June 16th, 2007 at 10:33 Said: [.]

PKM 100

Harold Jarche » Big Consulting Companies Jumping on Bandwagon 2.0

Harold Jarche

Watch Kiran Bir Sethi [link] no technology required Themes Complexity PKM Social Learning Work Literacy Threads Books Commons Communities Friday's Finds Informal Learning InternetTime Learning OpenSource Performance Improvement Technology Wirearchy Work jarche.com About Advertisers Clients Consulting Contact Français Key Posts Projects Toolbox Big Consulting Companies Jumping on Bandwagon 2.0

Long Live?

Tony Karrer

Just got through reading - Long Live Instructor-Led Learning - by Saul Carliner, who is a person I know, like and respect. His article included citations with links, but included no links to the Learning Circuits Blog , nor to the post Workplace Learning in 10 Years that he discusses, nor to any of the individual responses several by well known and respect people from the industry. Tony Karrer Formal learning will still be going strong but somewhat de-emphasised.

Harold Jarche » T&D Learning in 2020

Harold Jarche

In Learning in 2020 , trends in Tools, Technology, Workforce, Talent Management and Future Leaders are discussed. Even now, as I design a learning and performance model for a group that never had anything formal, I find myself gravitating to the self-service support concepts.

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Harold Jarche » Learning is Conversation

Harold Jarche

Watch Kiran Bir Sethi [link] no technology required Themes Complexity PKM Social Learning Work Literacy Threads Books Commons Communities Friday's Finds Informal Learning InternetTime Learning OpenSource Performance Improvement Technology Wirearchy Work jarche.com About Advertisers Clients Consulting Contact Français Key Posts Projects Toolbox Learning is Conversation Posted on December 1st, 2005 by Harold Jarche This is a remix and update of some previous posts.

PKM 164

Harold Jarche » Need for collaboration continues to grow

Harold Jarche

The need for online collaboration and the integration of work and learning will continue as long as we have the Internet. The aim is to help online community managers learn and practice their role. Home About Consulting Contact Key Posts Clients Toolbox Français Harold Jarche Entries RSS | Comments RSS Subscribe by e-mail Twitter Faves planetrussell: "Globalization creates interlocking fragility, while giving the appearance of stability."

Harold Jarche » Free-agents and natural enterprises are better value

Harold Jarche

In today’s internetworked world, you are no longer engaging a lone consultant working on his own, but an entire network: Filed under: Work « The value of elevator pitches for free-agents Informal learning and performance technology » 3 Responses to “Free-agents and natural enterprises are better value&# Harold Jarche » Big Consulting Companies Jumping on Bandwagon 2.0 , on June 10th, 2008 at 9:14 Said: [.]

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Harold Jarche » Proficiency-based training

Harold Jarche

Learning how to fly an aircraft is an expensive endeavour and each flight costs several thousand dollars. Additional time in the aircraft could be provided, with counseling, but after a certain number of hours students were expected to achieve the performance requirement. Conversely, if a student achieved the performance requirement in fewer lessons, he or she could skip one or more lessons and move on to the next stage.

Harold Jarche » Wake up and smell the coffee

Harold Jarche

L&D [learning & development] came out on top at 38%. Obviously all of those initiatives like blended learning, competency-based training and learning style inventories haven’t convinced the boss that L&D is important. A successful course is where you learned perhaps 10% of what was covered. Training should only be delivered in cases where the other barriers to performance have been addressed. “Learning to write better research papers&#.

PKM 100

Harold Jarche » Blogs are not a “substitute”

Harold Jarche

Also, blogs are not limited by print space, so articles can be much longer than print media offers and most have hyperlinks to more information. I am certain that democracy, and learning, can be enhanced with digital media, but we have to stop looking back with simplistic and direct comparisons, and get on with making our interconnected world work.

Harold Jarche » Blogs are not a “substitute”

Harold Jarche

Also, blogs are not limited by print space, so articles can be much longer than print media offers and most have hyperlinks to more information. I am certain that democracy, and learning, can be enhanced with digital media, but we have to stop looking back with simplistic and direct comparisons, and get on with making our interconnected world work.