The Illusion of Control

Luis Suarez

. The illusion of control is coming back, and it’s coming back with a vengeance , apparently, according to this article from Henry Mintzberg , who has been noticing, how, lately, most organisations seem to have put more tight-in controls within, and outside, the firewall in order to control what seems to be uncontrollable anymore (if it ever was!), It would be a good time now to put it into practice, by all means, before it’s all too late and your knowledge (Web 2.0)

Collaborators, Cooperators and People I Learn From

Luis Suarez

The company firewall and bureaucratic business practices? A business and management system that haven’t changed much fundamentally in the last 150 years or perhaps even more so our very own mindset and behaviours and our inability to change even more so, if for the better? Knowledge Management Learning Open Business Personal KM Productivity Tools

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Building a Solid Library of Use Cases

Luis Suarez

I have been advocating for social software tools (as an opportunity to explore their huge potential in terms of how they help us become more effective at what we do by becoming more open, collaborative and innovative) from as early as 2000, when I was first exposed to different instances of blogs and wikis, whether inside or outside of the firewall, along with what today would be known as social profiles. Innovation Knowledge Management Learning Open Business Open Leadership

The Future of Work by 2020

Luis Suarez

Long gone are the times where knowledge workers were aiming at fitting in within a working environment for which they were perhaps not ready for it, while carrying on their work, with very little motivation, waiting for the payslip at the end of the month. Well, because for the first time in decades it will be us, knowledge (Web) workers , the ones who can choose what we would want it it to be. IBM Innovation Knowledge Management Learning Open Business Personal KM

The State of Social Business – A State of Maturity?

Luis Suarez

There was a time when a business decided to embark on that fascinating and truly empowering Social Business journey that the conversation would usually start with something along these lines: “ Yes, I want to have a Facebook for the Enterprise (running behind the firewall) and I want it yesterday! Lucky enough, businesses, in general, have finally understood as well that they don’t need to have an exact copy to mimic Facebook’s behaviours behind the firewall.

Social Business in 2013 – A Commitment

Luis Suarez

and somehow it’s starting to bring back memories of the same trip that Knowledge Management went through back in the day. And not just with that flavour of a focus on delighting customers, but with employees and knowledge workers alike! Because if you don’t manage to make that happen in an effective and engaging manner, I suspect both customers AND employees will move on. Remember how 70% of the corporate world knowledge workforce is totally disengaged?

2013 – The Year of Social HR

Luis Suarez

Probably I would go with Behavioural Dynamics, which has got completely different connotations to what gamification has been all along, and perhaps I should develop further in additional blog posts what is meant with that behavioural dynamics, to help influence how knowledge workers engage through social technologies behind the firewall. . There is nothing for HR to take more pride on than having your employee knowledge workforce being enticed by talent hunters to make a move.

Social Business in 2013 – A Challenge

Luis Suarez

Why Do I Share My Knowledge? Whether businesses are still blocking the use of social networks behind the firewall empowering inadvertently their knowledge workers to make that assumption (and rightly so!) that social tools are just meant to be utilised for personal use, outside of work; whether it’s because knowledge workers do not want to mix personal / private AND work as part of the same entity (Themselves!) IBM Innovation Knowledge Management Open Busines

Social Business in 2013 – An Opportunity (Open Business)

Luis Suarez

In previous blog entries I have reflected on the fact of how I keep seeing how more and more businesses seem to stagnate in their adoption efforts of becoming a Socially Integrated Enterprise after the first or second year of deploying social technologies behind the firewall (Never mind the external side for a minute… More on that one later on…). Ever heard of Talent Management or Talent Wars? IBM Innovation Knowledge Management Knowledge Tools Open Business Personal KM

I Will Dispense This Advice on Blogging

Luis Suarez

I have been blogging myself since early 2002; first, in an internal blog behind my former employer’s firewall, and, secondly, since 2005, over here in this blog. Oh, sorry to say this as well, but there aren’t any best practices on knowledge Web work, so you won’t be reading about any of them over here either, I am afraid! Knowledge Management Learning Metablogging Open Business Open Leadership Personal KM

What’s Next for the Social Enterprise? – #SocBizChat

Luis Suarez

An adrenaline rush of new ideas, trends of thought, connections and a massive number of serendipitous knowledge discoveries that can leave you with a wonderful aftertaste to confirm why the Social Web matters: hyper-connectedness of both ideas AND people. Q2 They are not, should be kept separate, because *some* conversations still *need* to happen behind the firewall #brave #SocBizChat. Innovation Knowledge Management Learning Open Business Tweet Jams.

One Month Anniversary on the New Job as Lead Social Business Enabler

Luis Suarez

Well, time for an update that I will try to summarise briefly with these few key words to then perhaps expand further along a single key point that has been my major learning throughout the first month on the job: culture clash, hard reset (Or even a Reboot ) from last 5 years of living social , octopus effect, Organisation Change Management (a.k.a. Organisation Change Management. Will it change me for good to the point where I may not come out of the firewall in a good while?

Business Can’t Succeed in a World That’s Failing

Luis Suarez

We probably have got nowadays much better collaboration and knowledge sharing tools than ever before, allowing work to flow versus stagnate thanks to those unstoppable open knowledge flows amongst knowledge workers, whether inside or outside of the firewall, participating in meaningful conversations with customers, business partners, competitors, thought leaders, etc. totally disengaged with (knowledge) workers AND their societies.

State of the Net 2012 – People Tweet Tacit Knowledge – Part One

Luis Suarez

And all thanks to having watched, in much anticipation, two of my favourite mentors and thought leaders in the space of the Social Web, Knowledge Management, Collaboration, Narrative and Sensemaking: Euan Semple and Dave Snowden. IBM Innovation Knowledge Management Learning Personal KM Productivity Tools Social Enterprise

The Future of Open Business At Stake

Luis Suarez

In fact, for vast majority of practitioners social / open business is all about, and just about, collaborating with your peers, although perhaps nowadays with a fancier set of collaborative and knowledge sharing tools. Well, not really, because, eventually, we are not changing much of our own behaviours in terms of how we have traditionally collaborated and shared our knowledge, even though the tools suite is different, much different. .

How Playing Games at Work Can Help Boost Your Productivity

Luis Suarez

on how more and more businesses are continuing to block the use of social software tools inside of the firewall, just because they feel their employee workforce may be goofing around more than they should. Yes, of course, there will be a group of knowledge workers, on every company out there, who would try to find any means of not wanting to do their jobs and, instead, do something else.

Four Principles for the Open World by Don Tapscott #hippie2.0

Luis Suarez

Here they are … The Four Princples for the Open World : Collaboration : Essentially, we are consciously evolving into a new business world, as well as a society, where there are no longer any boundaries in / throughout organizations, where the firewall (Even our very own personal one!) IBM Innovation Knowledge Management Learning Life Personal KM Productivity Tools Social Enterprise

How the Social Enterprise Defines the 21st Century Workplace – Moving To The Edge

Luis Suarez

Yes, I am referring to the so-called Knowledge Web Workers. Knowledge workers are not getting hired, because social computing tools are helping solve most of the companies’ problems / issues without having to spend extra money on hiring new resources. One where the traditional corporate environment and the traditional mindless jobs are being overtaken by what a bunch of folks would now call Knowledge (Web) Work.

Community Management Fundamentals – Where Do I Start?

Luis Suarez

Knowledge Management, Collaboration, Learning, Social Computing within the Enterprise, Productivity, Work Life Integration, etc. So today I am putting a remedy to that and will start sharing the odd blog post from now onwards on what I strongly believe it’s one of the major drivers of social software tools adoption , both inside and outside of the firewall. Well, how about some Community Management Fundamentals ? Community managers anyone?

Dare to Disagree through Critical Thinking

Luis Suarez

The old world is broken but we can’t see the shores of a new one yet” as perhaps one of the biggest challenges that corporate knowledge workers keep facing in today’s business world. Afraid to raise issues, constructive feedback, to be embroiled in arguments they couldn’t manage. IBM Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Enterprise

Narrate Your Work, Working Out Loud, with Google Plus

Luis Suarez

Well, in that context of narrating your work, working out loud, I keep getting asked by folks outside of the firewall what it is that I do for work eventually inside IBM as a Social Computing Evangelist. IBM Innovation Knowledge Management Knowledge Tools Learning Open Business Personal KM Productivity Tools

Work Stream #4 – Speaking at Client Events

Luis Suarez

And ‘knowledge workers’ are simply those people whose job consists of having interesting conversations ’ and along with Biz Stone ’s wonderful write-up about how ‘ the future operating system for humanity is conversation ’ I don’t think it can get any better than that. In fact, if there would be a need to justify the business case of social networking tools behind the firewall (Yes, in 2016 we still seem to have to do plenty of that!),

Social Business – Rethinking Innovation, Organization and Leadership

Luis Suarez

However, traditional management doesn’t seem to be keeping up nicely with those rampant changes we have all gone through over the course of decades. On the contrary, in pretty much all over the corporate world out there, some of our management systems are still very much thinking along the terms of the industrial revolution and not the digital one we have been living over the last decade, for instance. Innovation Knowledge Management Learning Life Social Computing

Writing Ourselves into Existence through a Choral Act

Luis Suarez

Quite revealing on its own, I tell you, as it reminds me of the long tail of knowledge: as long as you get to write good content, or comment on other people’s blog posts, care about what they post, or take a genuine interest in what they do, etc. Knowledge Management Learning Metablogging Open Business

Reflections from 2011 – A World Without Email – The Documentary

Luis Suarez

Well, 4 years ago if people would have asked me that very same question, I would have probably said that email would be dying a very painful and slow death over the course of time, as the Social Web and Enterprise Social Software tools continue to take by storm the corporate world as the preferred methods for knowledge sharing and collaboration. Can you imagine if they eventually manage to pull it off?!?!

BlueIQ at IBM Finally Goes External!

Luis Suarez

So, as I am ramping up the last few hours of my holidays, yesterday afternoon I found out, through my colleagues, that, after a long while, our IBM Social Software Internal Adoption Program is now ready to transcend the firewall and go external. made Finalist for @ profhamel ‘s Management Info Exchange “Beyond Bureaucracy challenge” @ hackmanagement ow.ly/8rAYW. IBM Innovation Knowledge Management Knowledge Tools Personal KM Productivity Tools Social Enterprise

Google Plus – One50, Two50 and TheRest

Luis Suarez

David Armano has put together an excellent blog post that describes, pretty nicely, the kind of impact that Circles will have with how we manage and participate further within our social networks. These are like my pals, my partners in crime, the ones I trust to brainstorm, with whom I share across plenty of ideas, learn, collaborate and share my knowledge with without asking for anything in return.

The Soft Skills of Collaboration and The Social Enterprise

Luis Suarez

Use It To Drive A Successful Social Business &# where she comes to confirm what a whole bunch of us have been saying all along for a while now; that for an Enterprise to succeed in living social culture is going to play a key role at the same time that online communities will continue to be the major drivers of social software adoption, both inside and outside of the firewall. Sharing your knowledge will relinquish your power, don’t you think?).

Skills 176

Social Media at Work

Luis Suarez

Indeed, this is a rather short video clip that lasts for a little bit over 13 minutes where you will see a whole bunch of thought leaders sharing their insights, experiences and know-how around the impact of social networking, not only behind the firewall, but also outside. There are a bunch of people out there who have been claiming all along how most knowledge workers out there are all marketers, in their own terms, and for those products they are really passionate about.

State of Enterprise 2.0 Collaboration Survey by Chess Media Group

Luis Suarez

experiences behind the firewall. IBM Innovation Knowledge Management Knowledge Tools Social ComputingIf you have been following the #e20 and #socbiz hash tags in Twitter over the last few days (You should!,

IBM THINK Forum – Optimism, Outrageousness and Smart Sense-Making on Leadership

Luis Suarez

This time around the pitch is coming from Carmen Medina herself (Former Director, CIA’s Center for the Study of Intelligence), where, over the course of a bit over 4 minutes, she comes to talk about some of the lessons she has learned throughout her career about being a leader within a knowledge organisation. On the topic of making sense of today’s complex knowledge world to try to make and reach the best decisions, as a leader. For any knowledge worker out there.

Living “A World Without Email” … in Google Plus

Luis Suarez

but what I am rather surprised about is the fact that hardly anyone has talked or blogged about the fact that Plus does present a real threat to the king of communications, collaboration and knowledge sharing: email! Worse still, e-mail is a black hole for knowledge. So will Google Plus manage to kill email altogether, or reduce it by large numbers, or, at least, help us all reduce our current dependency on it?

Reflections from 2011 – Focused and Purposeful Social Networking

Luis Suarez

I am not sure what you folks would think about Alan’s thoughts in this area, but I think he pretty much nails it with a growing sentiment that plenty of us, knowledge Web workers, have been pondering about for a long while now and which another good friend of mine, Greg Lowe , put together beautifully in a rather inspiring tweet earlier on in the week: Will 2012 be the year I settle for a single Social Network?

Google Plus and Twitter – How They Work for Me Hand in Hand

Luis Suarez

Like I said, back then, when I was first getting started with making use of Google Plus, I ventured to state how my participation in Twitter would be diminishing to alarming levels in favour of G+, as I felt the latter was starting to become both my aspirin and vitamin for my social interactions, out there, outside of the corporate firewall. IBM Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Computing

IBM’s Lotusphere 2011 Highlights – Get Social, Do Business!

Luis Suarez

Now, to give you a sense of the level of dialogue that happened this year on Social while at Lotusphere, I can tell you how last year, all in all, I probably got to talk to about 5 customers on the topic of social computing within the firewall. Innovation Knowledge Management Learning Personal KM Productivity Tools Social Computing Travelling

The Hybrid Experiment

Luis Suarez

This blog, my personal blog, is my favourite and preferred Personal Knowledge Management system, as my good friends Harold Jarche and Bill Ives would say saying all along, and somehow over the last few weeks I am sensing how I am losing touch of that important aspect in one’s blogging activities and that is a very dangerous road I am not willing to end up at.

Hybrid Worlds

elsua: The Knowledge Management Blog

of unlearning a few things in the space of knowledge sharing and collaboration tools. Back then, I had the unique opportunity of playing and experimenting with a new emergent set of collaborative and knowledge sharing tools that I knew were not only going to transform how I would get work done, but also how I would live my life from there onwards. Just one ESN within your firewall and the magic would happen just like that!

WebEx 40

Mastering the Art of Collaboration Through Conversation

Luis Suarez

Now, let’s go back in time, about 17 years ago, when The Cluetrain Manifesto was first published , and let’s have a look into this particular quote from David Weinberger himself about the one main role of knowledge workers, according to him. More than anything else, because, if anything, as a knowledge (Web 2.0) So if you feel you have got fellow knowledge workers who are not very collaborative you may start asking yourself why is that happening?

The Future of Collaboration Lies in Human Resources AND Management’s Hands

Luis Suarez

A few weeks ago I put together the attached article for CMSWire where I tried to reflect on what I feel is the number #1 challenge for today’s corporations in terms of embracing a much more open, transparent, knowledge sharing culture through the emergence of social technologies behind the firewall. Yet, in a business environment, knowledge workers typically keep hoarding and protecting their own knowledge as an opportunity to not relinquish their own power (i.e.,

How to Use Employee Engagement to Boost Your Business

Luis Suarez

along with listing some of the main issues I have always believed are some of the main drawbacks from a lack of engagement by knowledge workers within their organisations and businesses (No, I am not going to spoil those for you, you would have to watch the video! So what can both businesses and knowledge workers do to take things into the next level, to walk that extra mile to help align a common set of business objectives and a co-shared, common vision then?

How To 159

Enterprise 2.0 – A Joyful Definition

Luis Suarez

Summit Fabian presented about Dundu , a collaborative research project that aims at helping teams become more effective around open knowledge sharing and collaboration. and its adoption behind the firewall, been feeling we have been doing far too much juggling to make it all work altogether nicely and without losing our sanity along the way? Innovation Knowledge Management Knowledge Tools Learning Social Enterprise

The wonderful world of the wiki

Dave Snowden

I’ve had the two articles about me trolled in various ways over the year and learned an awful lot about conflict management and complex adaptive systems in that time. If you keep things behind firewalls they get out anyway and then people can recreate them without acknowledgment.

Wiki 176

Performance Support

Clark Quinn

Learnscape architects have implemented miniature versions of the internet behind corporate firewalls that provide all of these things, from peer-rated FAQs to wizards, on-line help desks, and best practices repositories. I would say that they come closer to knowledge management than performance support. Great post by Jay Cross that uses the history of performance support to set up the need for what Jay calls Learnscapes.

FAQ 150