Not Your Father’s ROI

Jay Cross

Productivity in a Networked era: Not Your Father’s ROI. At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. Traditional ROI.

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eLearning is not the answer

Jay Cross

We thought we could take the instructors out of the learning process and let workers gobble up self-paced (i.e., “don’t expect help from us&# ) lessons on their own. Holistic, process orientation. For example regulations specify push learning for compliance training.

Trending Sources

What Does the Training Department Do When Training Doesn’t Work?

Charles Jennings

In the ROI world the perfect solution consists of a identifying a clear causal chain linking and isolating training input with ‘hard numbers’ of output. Sometimes isolating ROI is easy, sometimes it’s impossible. But it needs to be part of a wider change process.

Measure what’s important

Jay Cross

Take Google as an example. Because they’ve learned a narrow view of Return on Investment, namely ROI as seen through the eyes of a bank loan officer. The leading teacher of ROI-for-L&D is a former banker.).

5 Infographics About Infographics To Master Basics in Five Minutes

Beth Kanter

In my forthcoming book, “ Measuring the Networked Nonprofit ,” co-authored with KD Paine, my favorite chapter was about the sense-making process of measurement – called “Measurement and the Aha! Source: Hot Button Studio.

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Dear C-Suite: We Don’t Do Training Anymore

Dan Pontefract

But it is my argument learning professionals must help the C-Suite understand that training is merely an event and that learning must now be defined as a connected, collaborative and continuous process. In 2012, Peter Aceto, the President and CEO of ING DIRECT – a Canadian bank with 1.78

Social Business in 2013 – An Opportunity (Open Business)

Luis Suarez

Have you noticed how little we see nowadays in writing that awkward, old, now obsolete, conversation about the ROI of Social Media? It’s just a matter of figuring out the How, so that you can incorporate it into your overall business processes and corporate culture.

Social Customer Service - proving you failed?

Martijn Linssen

A great comment by Guy Letts to my previous post on Acquisition versus Retention made me write this one - the comment is only half an hour old but blew my mind: Theres another example of how ridiculous is the pursuit of NEW rather than getting the basics right. Business or Pleasure? -

Don’t Underestimate the Value of Your Community Managers

Luis Suarez

To justify not just their progress but the ROI when many are still in a highly fluid and experimental state. To train the entire organization on social media, internal social software, social business, social processes and workflows and community management.

Getting More Value from Your Social Media

Kevin Wheeler

Before social media will become a mature process for recruiting, we need to build appropriate strategies and measurements to gauge its success. While these are valuable ways to approach a variety of people and offer many channels for communication, they can also lead to candidate confusion and to a loss of ROI. But, to make this a legal and effective process you need to provide hiring managers with some education on how to effectively use social media.

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eLearning is not the answer

Jay Cross

We thought we could take the instructors out of the learning process and let workers gobble up self-paced (i.e., “don’t expect help from us&# ) lessons on their own. Holistic, process orientation. For example regulations specify push learning for compliance training. Business learning ROI Informal Learning Web 2.0eLearning is not a big cost-cutter. Corporations are flocking to eLearning for all the wrong reasons.

FAQ 1

Learning With and From Others: Restructuring Budgets for Social Learning

Dan Pontefract

Unlike other technologies, practices, or processes, social media inside the organization, for many companies, doesn’t belong in one single business unit; it lazily shifts among interested parties regardless of function or title. demonstrate by example that social learning can work and is important to the entire learning cycle. One example, of course, is to analyze the amount of dollars spent with external vendors and find ways to reduce the costs. But where is the ROI?

Edge Perspectives with John Hagel: Community 2.0

John Hagel

To make it easy, I keep the same acronyms – ROA, ROI and ROS - but just attach different meanings. ROI – Return on Information In this context, I emphasize information in the form of participant profiles - participant backgrounds, interests, activities and relationships.

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Social Business Forum Highlights – Social Business on the Shoulders of Giants

Luis Suarez

From there onwards, Andrew covered that important aspect of identifying new social business processes that would apply not only to the music industry, but to multiple other industries as well.

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Working Smarter eFieldbook $12

Jay Cross

To take advantage of the QR codes, download any bar code reader to your smart phone, for example QuickMark. The workscape is the aspect of an organization where learning and development become never-ending processes rather than one-time events. ROI is in the mind of the beholder 159.

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Notes from ALT-C

Stephen Downes: Half an Hour

Results from NUS work in students shaping environments Values underpinning this type of learning culture - students shiuld be active participants in the learning process - bulk of literature - based on time & effort - UK - student engagement - efforts to involve and empower students in shaping the learning environment Why define engagement this way?

LearnTrends: Backchannel

Jay Cross

Moderator (Clark Quinn): @marian embrace outliers: diversity breeds better outcomes (if you manage the process right). Does anyone have examples of what they are doing? Holly MacDonald: ADDIE is a process, how it is applied can morph.

Convert ILT to eLearning - Estimating

Tony Karrer

For example, we normally read at least twice as fast as compared to someone speaking. What is the approval process? Cost Comparison The other question the reader asked is about calculating the value of doing the conversion: For example, the current ILT course takes 2 days (16 hours). I received an inquiry from a reader and I'm hoping that people can chime in on their thoughts.

Knowledge Management Core Issues

Tony Karrer

Not many firms recognize or care about sub-optimal performance in this area - the results you see, are diffuse, obtuse and difficult to fit into classic ROI models. Providing environments, tools and processes that encourage informal learning, knowledge sharing of effective practices and stimulate innovation. Once again top level support, legitimization and walking the talk - leading via example is the key.

My Conversation With Eric Ries on the benefits of Lean Start Up Principles for Nonprofits

Beth Kanter

Funders that ask for ROI to soon create a bad dynamic for innovation. or a pivot, which starts the process all over again and in a more productive fashion than before. It is moving fast, but there is a reflective process.

Social shifts the focus from Presales to Aftersales

Martijn Linssen

Zappos is a fine example there, of course. Funny how the biggest and best examples of successful social businesses focus their attention almost entirely on aftersales ? Business or Pleasure? -

What Are the Chances of Pragmatic Pathways for Social Business?

Luis Suarez

My latest favourite example though, which has happened to be all over the place at this stage, on mainstream news media, TV, radio, social networks, blog articles, etc. if I may add, that change is a political process, not a rational one.

An innovative workshop on radical management

Steve Denning

Having three days of immersion in highly interactive workshop that not only answered these questions, but also embodied a process of experiential learning that is tailored precisely to the very issues that you want to learn about? Why reliance of ROI/NPV ratios is dangerous. How to get beyond traditional ratios (ROI, NPV).

Guest Post: Adejare Amoo on an Industrialist’s Role in eLearning in Africa

Nancy White

However these products and services form a core input in the industrialist’s production process system. The stakeholders desire innovation in the company’s products and services, and which innovation must come from all the inputs in the production process.

Generations, Social and Enterprise: adopt vs adapt

Martijn Linssen

Oh my the implications involved, the political consequence, the loss of face - versus money saved, gained, invested and ROI-ed. At this point, adopting a model if one is presented is simply adapting to the process of it, understanding the core value in all the great insights you provide.

BE a businessperson

Jay Cross

When in doubt about ROI, just ask yourself “What would Andrew Carnegie do?&#. There’s no cookie-cutter formula for applying metrics, but there is an underlying process. It’s the same process you already use to accomplish a lot of things in life.

Social Media Planning and Evaluation for NGOs | Full Circle Associates

Nancy White

From an engineering perspective any technology, be it a tool, software, or processes and procedures, or new work practices, is a solution. For example, you may try a blog as an alternative to a traditional email newsletter. These are examples of using quantitative metrics.

Favorite 2009 posts on Informal Learning Blog

Jay Cross's Informal Learning

ADDIE (analyze, design, develop, implement & evaluate) made it possible to manage the process of creating useful training programs systematically. For example, I have no qualms about walking out of a boring presentation, even if I’ve been sitting in the front row.

Edge Perspectives with John Hagel: Wasting Talent

John Hagel

The need for new performance metrics We all know about the growing power of customers, and I have written here about two new forms of performance measurement that will be required to respond to this growing power – return on attention (ROA) and return on information (ROI).

Open Spaces, Open Minds Redux (An Open 2.0 Culture)

Dan Pontefract

It is another example of how we are closing our minds, walling our innovation, and foregoing a more productive and networked organization. A reclamation process must begin. If the C-Suite is looking for ROI, let’s not prove it by return on investment, but by return on intelligence.

Web 2.0 Applications in Learning

Tony Karrer

Existing Adoption At the very start I asked the audience for examples of where they were currently using these tools as part of learning solutions. There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others.

Workforce collaboration

Harold Jarche

Good examples from very large firms. You now have two more data points to throw into an ROI discussion. You can get a lot of benefits by just using networked collaboration technologies, without implementing structured business process re-engineering and sucking the life out of work communities. I find that many reports from large consulting firms are like pablum; no grist and easy to swallow by the masses.

ROI 2

Top eLearning Posts

Tony Karrer

Given the nomination , I'm not sure how much new traffic will come to check out this blog, but I know that it's always hard to come to a blog and get a sense of what the person talks about. This is the reason I created the First Time Visitor's Guide. However, it's been a while since I last updated this page. Based on my Aha Moment - del.icio.us as Indicator of Valuable Content I've tried to go back and figure out what people were finding valuable.

You Need To Launch An Internal 2.0 Adoption Council

Dan Pontefract

see Cisco’s Chambers for a real-world example). Sure, there are issues about ROI and benefit (see Samer Patel and Why Process Barfs on Social ) but inside an organization, we all need to not only justify its rampant osmosis, we need to embrace, endorse and take action. In the last two companies I’ve worked for (including present day), I initiated something called the Social Learning Network or SLN for short.

Communities and Networks Connection Hotlists

Nancy White

Social Media ROI: Measuring the unmeasurable? Examples of online communities in the financial services industry - FreshNetworks , March 17, 2009 (I deeply appreciate examples and cases). Work is Reminder of Process Centric KM in Early 90s.

[from gminks] Social Learning Measurement : eLearning Technology

Tony Karrer

I like what Kevin Jones talked about in Objection #13: How Do You Measure ROI? Rachel Happe suggested some measurements of ROI. As an example, we might be focusing on Customer Loyalty. Ace showed a 500% ROI in under six months just by connecting dealers through discussions boards so they could share expertise. There are numerous existing examples of companies hitting the ball out of the park on this stuff.

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First Time Visitor Guide

Tony Karrer

Point Solutions vs. Suites and Composition Facebook Facebook as a Learning Platform Facebook Platform Other Popular Articles Horizontal Learning Web 2.0 - Consumer vs. Enterprise Use Video Format Comparison - Flash - WMV - Quicktime - Real eLearning Defined ROI and Metrics in eLearning eLearning Design - Posts about Designing eLearning Significant Work Needed to Help Instructional Designers Is Your eLearning Broken?

Decisions, decisions. Business decisions.

Jay Cross

Here are some things one might add to any training director’s job description: • Supporting the informal learning process. Business managers cling to ROI and conventional training because they are known entities, not because they are right.

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NTEN’s We Are Media Project | Full Circle Associates

Nancy White

The resulting curriculum which will live on this wiki and will also cover important organizational adoption issues, strategy, ROI analysis, as well as the tools. Visit the module outline to see more about content and the process for building it out. Also writing about the process of stewarding for this community -working wikily [link] Trackback URI | Comments RSS Leave a Reply New to Full Circle?

Reflecting on the first half of 2009

Jay Cross

Any remaining training staff will become mentors, coaches and facilitators who work on improving core business processes, strengthening relationships with customers and cutting costs. Not Your Father’s ROI (with Jon Husband). At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. My new car is one year old!

ROI 1