Business or Pleasure? - why not both: Enterprise 2.0: The Prodigal.

Martijn Linssen

why not both Home About Contact Wednesday, 10 November 2010 Enterprise 2.0: Following the Enterprise 2.0 conference on Twitter via its hashtag #e2conf , I noticed a strange phenomenon: most tweets werent about Enterprise 2.0, I wondered what Dachis definition was going to do to Andrew McAfees, and now it seems, the time has come to pass the verdict Rewind the clock to May 2006; Andrew McAfee defines E2.0 : Enterprise 2.0 Enterprise 2.0

Creating a Return on Investment (ROI) calculation for Enterprise 2.0 and internal social media

Trends in the Living Networks

Chapter 16 of my report Implementing Enterprise 2.0 If so, also have a look at the free chapters from Implementing Enterprise 2.0 Return on Investment for Enterprise 2.0 Increased productivity. Time saved searching for information. Reduction in online, phone and other search for information required to do work effectively. Lower costs – product development. Increased productivity. Enterprise 2.0

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The Enterprise 2.0 Recovery Plan

Andy McAfee

Photo of Andrew McAfee Home Blog About RSS Andrew McAfees Blog The Business Impact of IT Tweet The Enterprise 2.0 I wouldn’t know, for example, what major enterprise systems needed to be deployed, integrated, consolidated, upgraded, etc. In other words, Enterprise 2.0 Another is to ‘widen the flow’ so that job descriptions include ‘enterprise-level helpfulness / collaboration.’ Search is the dominant navigation paradigm.

[berkman] Berkman lunch: Andrew McAfee on Enterprise 2.0

David Weinberger

Andrew McAfee, the Enterprise 2.0 “The huge shift&# is that the 2.0 To answer these questions, Andrew points to what a knowledge worker’s view of the enterprise is, from the inside. But 2.0 Add a search engine and you can find others interested in the same things. Another example: The 16 US intelligence agencies have installed 2.0 Is this Web 2.0 Q: [me] If you look at an enterprise as a power structure, how does this play?

Toward a Pattern Language for Enterprise 2.0 : Andrew McAfee’s Blog

Andy McAfee

Andrew McAfee’s Blog The Business Impact of IT Home Home RSS Search Toward a Pattern Language for Enterprise 2.0 It’s an amazing piece of work, and it popped into my head recently as I was trying to articulate for myself how Enterprise 2.0 work is different from Enterprise 1.0 work — from how knowledge workers used technology to get their jobs done before all these weird (and wonderful) Web 2.0 And I thought that in best 2.0

Is craigslist or eHarmony the Right Model for Enterprise 2.0?

Andy McAfee

Photo of Andrew McAfee Home Blog About RSS Andrew McAfees Blog The Business Impact of IT Tweet Is craigslist or eHarmony the Right Model for Enterprise 2.0? As I’ve written before , I believe that the new crop of digital tools for building, maintaining, and exploiting social networks are both novel and powerful for individuals and enterprises alike. “So this is Facebook meets eHarmony for the enterprise?&# So can we have both in the enterprise?

Chief Learning Officer Job Description: Change Needed

Dan Pontefract

Learnerprise is the combination of Enterprise 2.0 and Learning 2.0 The use of emergent social software platforms as well as formal and informal competence exchange processes, between companies, partners and employees, to improve both productivity and business results. Some of those searches involve Chief Learning Officer titles and at this point in time, I still believe some change is needed to augment the new intent of the 2010 CLO. and Learning 2.0

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I Know It When I See It

Andy McAfee

Photo of Andrew McAfee Home Blog About RSS Andrew McAfees Blog The Business Impact of IT Tweet I Know It When I See It by Andrew McAfee on January 27, 2009 More and more often these days I get asked “Does [offering X] from [vendor Y] qualify as an Enterprise 2.0 product?&# – are just windowdressing on products that are still essentially geared for Collaboration 1.0. The Web as a whole, and especially the Web 2.0 Few would yet consider enterprise 2.0

Business or Pleasure? - why not both: The product-to-service.

Martijn Linssen

why not both Home About Contact Saturday, 21 August 2010 The product-to-service financial ratio Yesterday I saw a tweet by Frank Scavo : Chatting with a vendor about implementation cost to software license cost ratios. Back to the topic : there is a clear, direct and fairly linear relation between the initial cost of a product, and the additional cost(s) involved servicing it. In big IT companies, there isnt much enthusiasm to be found for selling Open Source products.

Should Knowledge Workers have E2.0 Ratings, Part 3

Andy McAfee

Ratings, Part 3 by Andrew McAfee on November 21, 2008 My previous two posts on measuring knowledge workers’ participation in Enterprise 2.0 Instead, the organization’s leaders can guide Enterprise 2.0 Why not measure instead what we’re really interested in – innovativeness, productivity, service levels, etc.? helps with innovation, productivity, service, etc. In this way, Enterprise 2.0

Business or Pleasure? - why not both: From profitability to.

Martijn Linssen

why not both Home About Contact Monday, 13 September 2010 From profitability to extortion: IT comparison In August I wrote the Product to service financial ratio , that dealt with the fact that there is a certain ratio between what you pay for a product, and the service provided on it A twitter conversation on (vendor) implementation cost to software license cost ratios was the source for that. Subscribe Top Posts Generations, Social and Enterprise: adopt vs adapt Enterprise 2.0:

Snap Bird – Experimenting with Curation of Live Tweeting at Conference Events

Luis Suarez

One of the many activities I keep enjoying quite a bit over the course of the years with regards to social networking is its innate ability to experiment and play with social technologies in order to figure out new use cases, proofs of concept, additional bursts of productivity, new business uses, etc. keep those Twitter searches on hashtags going in the medium, long run. To name: The Melcrum Digital Summit (In London), the brilliant Enterprise 2.0

Enterprise microblogging should be pay-per-use

Martijn Linssen

why not both Home About Contact Friday, 7 January 2011 Enterprise microblogging should be pay-per-use An article by Dennis Howlett about Socialtext and Yammer yesterday caught my attention In essence SocialText announces that theyll sell their product at 80% of Yammers price (being very brief here) but I think theyre both wrong Social has its own Pareto rule : 90-9-1 versus the old-fashioned 80-20. Enterprise 1.0 - The Dysfunctional Family? (S)R Enterprise 2.0:

e-Clippings (Learning As Art): Wanna new job? How about CEO at SocialText?

Mark Oehlert

Ross is the founder of Social Text , "the first wiki company and leading provider of Enterprise 2.0 Weve grown to3,000 customers, 50 people, the leading brand in the space, aninnovative product, solid revenue growth and are targetingprofitability. It is time for Socialtext to be taken to the next level,and for that, I want to openly recruit the CEO 2.0 " ( click for more ) Now that, is recruiting 2.0. books futures Web 2.0

Business or Pleasure? - why not both: Why customer service can't.

Martijn Linssen

Wikis definition suits me: Customer service is the provision of service to customers before, during and after a purchase In the ideal situation , a product is that good that it doesnt need WOM , or simply publicity, and will sell itself - meaning no customer will ever have to rely on before-purchase service of your product. It stands without reasoning that such a great product doesnt need service during a purchase either. Products have an installation guide, or a user guide.

Top 35 Articles on eLearning Strategy

Tony Karrer

This time I had better luck and also had great luck searching for elearning strategy articles on eLearning Learning under the topic pages: eLearning Strategies , Learning Strategies and Strategy. It’s still needs more, but represents a good starting point for review: eLearning Strategy (PDF) Elearning - A Primer Learning 2.0

Business or Pleasure? - why not both: Microsoft and Cloud - they.

Martijn Linssen

By the way, heres the video ad Watching the video, Microsoft tries to make a few businesscases to draw customers to their superb Cloud products: Uploading photos to the Cloud? Microsoft, you better wake up, even though it seems like its too late already Tweet op 12/21/2010 10:04:00 AM Labels: 1.0 , 2.0 , adapt , change , Cloud computing , growth Microsoft and Cloud - they just dont get it, do they? Enterprise 1.0 - The Dysfunctional Family? (S)R Enterprise 2.0:

Twitter's accidental path to monetisation

Martijn Linssen

Some examples: In 2009, Twitter removed the @replied feature , dramatically reducing traffic on July 23rd, I noticed Twitter Search had gone back from 7 days to 5 days During the World Cup, the usual limit of 1,500 results was set back to 500 The Twitter API is limited to 150 calls per hour for individual users. Subscribe Top Posts Generations, Social and Enterprise: adopt vs adapt Enterprise 2.0: Enterprise 1.0 - The Dysfunctional Family? (S)R Enterprise 2.0:

Stop breaking down silos, let's enginize the pistons

Martijn Linssen

While the former I applaud, the latter is a politically incorrect way to address the stakeholders (sic, more about that 3 paragraphs from now): it brings across a threat rather than an opportunity in most cases So, believe it or not, but Im going to explain why its better to soften up our talk and change our vocabulary - solely with the goal of bringing the Social Trojan Horse a few steps closer to the Enterprise gates of course An old-fashioned enterprise is run by Boomers.

ServiceDeskPhobia: one-idiot-fits-all

Martijn Linssen

Thanks Tweet op 8/27/2010 07:19:00 PM Labels: adapt , adopt , business exceptions , business rules , change , Globalisation , growth , information , knowledge , maturity , standardisation ServiceDeskPhobia: one-idiot-fits-all 2010-08-27T19:19:00+02:00 Martijn Linssen adapt|adopt|business exceptions|business rules|change|Globalisation|growth|information|knowledge|maturity|standardisation| Newer Post Older Post Home Subscribe to: Post Comments (Atom) Search blog Loading. Enterprise 2.0:

Working Smarter in Social Business

Jay Cross

The corporate learning function is only now sticking its toe in the enterprise 2.0 Training departments focused on novices and paid scant attention to improving the learning and productivity of experienced workers, those people who generate the profits. If you’re not plugged in and running fast at work, you’re falling behind. Continuous improvement. Business people face more and more novel situations every day.

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In retrospect 2000-2010: omphaloskepsis ruled

Martijn Linssen

Navel-gazing is a frequently used term here in NL to label people who arent too preoccupied with the world around them, putting it nicely The conversation with Thierry started with customer service, me stating that @tdebaillon Theres an inverse relationship between product margin and customer service - as illogical as that sounds More sarcastically, I added that bad products seem to ROI best, at which Thierry replied @MartijnLinssen @mijori23 Not the best, but the more short-term profitable.

Social Customer Service - proving you failed?

Martijn Linssen

And on second thoughts, of course your product can break down and people complain about it, but if it ROIs to dig out an entirely new channel to approach them, arent your existing ones lacking beyond recognition? Then again, Openness might bring about the much needed change there If you come forward about your product not being perfect (how hard can that be really?) Subscribe Top Posts Generations, Social and Enterprise: adopt vs adapt Enterprise 2.0:

Real Profitability Part II: classical System Integrators

Martijn Linssen

One would expect consulting to be the product for these companies, and training / education being the R&D. Again, with the next post, youre in for a BIG surprise Tweet op 1/16/2011 08:19:00 PM Labels: financials , information , stats Real Profitability Part II: classical System Integrators 2011-01-16T20:19:00+01:00 Martijn Linssen financials|information|stats| Newer Post Older Post Home Subscribe to: Post Comments (Atom) Search blog Loading. Enterprise 2.0:

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The Evangelist, the Priest and the Monk?

Martijn Linssen

Theyre pretty much like Sales Directors: they know the product range, can very convincingly tell you whats best for you, and are fairly short of breath. Tweet op 10/04/2010 06:19:00 PM Labels: 1.0 , 2.0 , adapt , maturity , social media , trust 6reacties: olivierBlanchard said. Subscribe Top Posts Generations, Social and Enterprise: adopt vs adapt Enterprise 2.0: Enterprise 1.0 - The Dysfunctional Family? (S)R Enterprise 2.0:

Real Profitability Part IV: The Verdict

Martijn Linssen

Tweet op 1/19/2011 12:12:00 AM Labels: financials , information , stats Real Profitability Part IV: The Verdict 2011-01-19T00:12:00+01:00 Martijn Linssen financials|information|stats| Newer Post Older Post Home Subscribe to: Post Comments (Atom) Search blog Loading. Subscribe Top Posts Generations, Social and Enterprise: adopt vs adapt Enterprise 2.0: Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is.

Twitter Tweet Button Test

Martijn Linssen

Make sure to copy your comment before you click Post or Preview, comments have been reported to get lost sometimes - my apologies for that Newer Post Older Post Home Subscribe to: Post Comments (Atom) Search blog Loading. Subscribe Top Posts Generations, Social and Enterprise: adopt vs adapt Enterprise 2.0: Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Enterprise 1.0 - The Dysfunctional Family? (S)R

Social shifts the focus from Presales to Aftersales

Martijn Linssen

is dead, just like CustServ 1.0 - better invest in Custserv 2.0 than Marketing 2.0! Lets equally agree on the fact that there are a Marketing 2.0 and CustomerService 2.0 In (very) short, heres your entire product life-cycle: you need to attract customers to your product (presales), your product needs to be good and self-sustainable, and then you need to please customers who have become dissatisfied with the product (aftersales): 3 phases to a successful product then.

Social Trojan Horse versus Troj enterprise

Martijn Linssen

why not both Home About Contact Wednesday, 4 August 2010 Social Trojan Horse versus Troj enterprise My latest blog post has gotten great views and comments. and got the vision of an old-fashioned enterprise hauling in Social media like theyre used to haul in apps: buy m, customise m, give the users a bit of training and off they go! The Power of Pull from the outside would meet the Power of Push of the Enterprise - within the walls of the enterprise itself.

How Chatter made Marc humble

Martijn Linssen

Real-time is crucial to Salesforce’s offerings and Benioff emphasizes that real-time is the future of the company’s products. Benioff says that Salesforce Chatter is the “magic of Facebook and Twitter brought to the enterprise.&# no info] Chatter-only user licenses are available for customers using Professional Edition, Enterprise Edition or Unlimited Edition for $15 per user, per month, which seems fairly affordable. Enterprise 2.0:

Facebook Groups: their own Trojan Horse

Martijn Linssen

Still, so much noise around these 2 small and slight improvements One of Augies tweets in particular made me worried: "Its not a product or algorithm problem, or someone else wouldve solved it. situation in a 2.0 Tweet op 10/07/2010 02:42:00 PM Labels: 1.0 , 2.0 , change , Facebook , social media , trust Facebook Groups: their own Trojan Horse 2010-10-07T14:42:00+02:00 Martijn Linssen 1.0|2.0|change|Facebook|social Enterprise 1.0 - The Dysfunctional Family? (S)R

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How locked-in are you, really?

Martijn Linssen

off-the-shelf product Third-party lock-in starts when your company decides to single out a single third party. Make sure to copy your comment before you click Post or Preview, comments have been reported to get lost sometimes - my apologies for that Newer Post Older Post Home Subscribe to: Post Comments (Atom) Search blog Loading. Subscribe Top Posts Generations, Social and Enterprise: adopt vs adapt Enterprise 2.0: Enterprise 1.0 - The Dysfunctional Family? (S)R

2010-2020: The Great Divide

Martijn Linssen

Pretty much a follow-up from my one year-old Cloud and Social: the tectonic plates of IT 2.0 , this post will show the great challenge Business and IT need to face together to make it through the coming decade: overcoming the explosion of forces that will rip up the foundations of every business: IT as we know it In the past decade, outsourcing and off-shoring have been tried and tested, and are now part of pretty much every enterprises "IT department". Enterprise 2.0:

Why I think @Klout is Krap

Martijn Linssen

So, it wasnt Philip - who, by the way, is Chief Product Officer at Klout I have had my share of issues with Klout here and here , and via email. Ive even engaged in blog post commenting where people from Klout magically seemed to read others messages but not mine Nothing has helped - however, I think this will Tweet op 11/18/2010 12:34:00 PM Labels: 1.0 , 2.0 , data quality , information , social media , stats , trust , Twitter 1 reacties: Mark Fidelman said. Enterprise 2.0:

Business or Pleasure? - why not both: On the Return On R&D

Martijn Linssen

The products are least innovative, the people are not at all motivated. Make sure to copy your comment before you click Post or Preview, comments have been reported to get lost sometimes - my apologies for that Newer Post Older Post Home Subscribe to: Post Comments (Atom) Search blog Loading. Subscribe Top Posts Generations, Social and Enterprise: adopt vs adapt Enterprise 2.0: Enterprise 1.0 - The Dysfunctional Family? (S)R Enterprise 2.0:

Business or Pleasure? - why not both: Klout. Nail. Coffin. Who cares?

Martijn Linssen

Klout has none out of those three, AFAIC Successful business depends on a delicate blend of Marketing , Product and Service. Marketing to attract consumers to the product, the product to self-support itself, and service to take care of the exceptions where consumers apparently have gotten dissatisfied with the product. and a bit 2.0 Klouts product is bad. And Klouts product is far from that. Enterprise 1.0 - The Dysfunctional Family? (S)R

Seven Things I Learned This Year

Tony Karrer

Here’s the series: Text-to-Speech Overview and NLP Quality , Digital Signal Processor and Text-to-Speech , Using Text-to-Speech in an eLearning Course , Text-to-Speech eLearning Tools - Integrated Products , Text-to-Speech vs Human Narration for eLearning , and Using Punctuation and Mark-Up Language to Increase Text-to-Speech Quality. For example my search for an LMS Solution for Simple Partner Compliance Training didn’t really arrive at just the right solution.

Business or Pleasure? - why not both: Why the EA isn't ready for #E20

Martijn Linssen

why not both Home About Contact Monday, 20 September 2010 Why the EA isnt ready for #E20 As an enterprise Architect, I like to think in little cubicles. Well there also are Organisation, Location, Actors and Roles, Processes, Events, Controls, Products, Functions. You know, one of the worst things Ive witnessed in my dozen+ years of "Enterprise Life" is within governmental or semi-governmental institutions, or bureacracies even. Enterprise 1.0 - The Dysfunctional Family? (S)R

The New Polymath Booktour - Amsterdam

Martijn Linssen

The New Polymath is an enterprise that excels in multiple technologies—infotech, cleantech, healthtech, and other tech—and leverages multiple talent pools to create new medicine, new energy, and new algorithms. op 7/14/2010 12:02:00 PM The New Polymath Booktour - Amsterdam 2010-07-14T12:02:00+02:00 Martijn Linssen Newer Post Older Post Home Subscribe to: Post Comments (Atom) Search blog Loading. Enterprise 1.0 - The Dysfunctional Family? (S)R Enterprise 2.0:

Business or Pleasure? - why not both: Would more Influence fix.

Martijn Linssen

Edelmans Tweetlevel and Klout (as much as I detest the quality and consistency of their product) do a really good job at weighing the various components: absolute and relative number of @replies and ReTweets from and to other tweeps, taking into account their own influentiality, of course expressed in their own Tweetlevel or Klout score, next to number of followers Influence is the new WannaHave of course. Enterprise 1.0 - The Dysfunctional Family? (S)R Enterprise 2.0:

Business or Pleasure? - why not both: Get your act together! @Klout

Martijn Linssen

Or, in their words: Every individual now has a network value based on their ability to leverage word of mouth and social media to influence their network and spread the word about a product or service. There are two reasons IMO for the huge drop in score for nearly everyone: first, Klout 2.0 Subscribe Top Posts Generations, Social and Enterprise: adopt vs adapt Enterprise 2.0: Enterprise 1.0 - The Dysfunctional Family? (S)R Enterprise 2.0:

I Know It When I See It : Andrew McAfee’s Blog

Andy McAfee

Andrew McAfee’s Blog The Business Impact of IT Home About RSS I Know It When I See It January 27 2009 Comments to this post More and more often these days I get asked “Does [offering X] from [vendor Y] qualify as an Enterprise 2.0 product?&# – are just windowdressing on products that are still essentially geared for Collaboration 1.0. The Web as a whole, and especially the Web 2.0 That is to say, do we define Web 2.0 / Enterprise 2.0

Social tools for networks

Harold Jarche

Effective knowledge sharing is what many organizations do not do well, or as Lew Platt past-CEO of Hewlett-Packard said, “if only HP knew what HP knows, we would be three times more productive&#. For example: Social bookmarks let me tag and search a wide array of bookmarks and by making them public they are shared with others, but through no extra effort on my part. Many Web 2.0 The powerful aspect of most Web 2.0

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