People don't need experts; they just need someone who knows
Stephen Downes: Half an Hour
DECEMBER 24, 2012
This is a really good analysis. I think you correctly identify the missing bit – helping students over those rough patches. Interestingly, to my mind, although the problem of understanding and responding to a student question is an almost intractable problem for machines, it is generally pretty straightforward for humans. So what we have tried to do with cMOOCs is connect people with the humans they need to connect with to get over the rough patches.