insights over processes

Harold Jarche

Process improvement, like Six Sigma, stifles innovation. Process improvement is a tool set, not an overarching or unifying concept for an organization. Process improvement is a means — for certain contexts like manufacturing — and not an end in itself.

how professionals learn for work

Harold Jarche

E-learning courses. It is interesting to note that most people value learning that is directly connected to their workflow. My social learning workshop provides one approach for improving the workplace performance spectrum, and the 70:20:10 Institute offers several programmes.

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Overcoming the Course and Control mindset hurdles

Jane Hart

These findings are of course in line with study after study that shows that most learning in the workplace happens outside of formal training. I call these the Course and Control hurdles – and they are closely related. 1 – Course hurdle.

Course 267

From Courses to Campaigns : using the 70:20:10 approach

Charles Jennings

One of the major strategic objectives for many HR and L&D departments in 2016 and beyond will be to extend their focus and services beyond courses and out into the workplace. Courses may help with the basics, or to refresh our knowledge, but courses alone won’t deliver high performance.

Course 219

training > performance > social

Harold Jarche

This post looks at resources related to my training-performance-social workshop. We forget to minimize forgetting and improve remembering. We measure so poorly that we don’t get good feedback to enable improvement.” ” Performance Improvement.

Training Evaluation: a mug’s game

Harold Jarche

Since networked or collaborative learning solutions are informal, integrated with the workflow and driven by the learners, these traditional assessments will not work. Courses are an artifact of a time when information was scarce and connections were few.


Harold Jarche

The above diagram, by Nick Milton , shows some important aspects of what influences performance [hint: blue]. Therefore there is no such thing as “ knowledge transfer “ Second, performance is taking action on knowledge. Performance Improvement SocialLearning

Workplace Learning: Adding, Embedding & Extracting

Charles Jennings

High performing individuals, teams and organisations focus on exploiting development opportunities in the workplace because that’s where most of the learning happens. There is also often an attempt to apply learning metrics (rather than performance metrics) to the outcomes.

Embedding Learning in Work: The Benefits and Challenges

Charles Jennings

If people learn as part of the workflow then this learning is more likely to impact performance in a positive way. By their very nature informal and social learning is embedded in the daily workflow. The majority of learning occurs naturally as part of the workflow.

A new framework for supporting learning and performance in the social workplace

Jane Hart

What will be required is a completely new range of services – which we might call non-training services – that are focused on supporting continuous performance improvement and learning in the workflow as people do their jobs. 2 – Performance Support Services.

Start with the 70. Plan for the 100.

Charles Jennings

702010 towards 100% performance by Jos Arets, Charles Jennings & Vivian Heijnen Copyright: Sutler Media Language: English Pages: 313 Size: 30.5cm x 23.5 They are finding it helps them extend the focus on learning out into the workflow.

It’s Only 65% !

Charles Jennings

How we support learning and building high performance should reflect these differences. experiential development that is part of a structured course or programme). The results of yet another 70:20:10 survey were published recently.

Survey 236

Why your Enterprise Social Network is your most valuable social learning platform

Jane Hart

Using an ESN brings a number of other significant advantages: It means that your thinking about “learning” is not constrained by a dedicated learning platform that perpetuates the traditional course approach.

Supporting the Social Workplace Learning Continuum

Jane Hart

And that in fact, we should we be employing the very same (social) tools or platforms that are used by individuals and teams in their daily workflow to do their jobs.

The Only Person Who Behaves Sensibly Is My Tailor

Charles Jennings

Attending a course or completing an eLearning module tells us little apart from the fact that some activity occurred. Of course they did – bucketsful of it. More regulatory and compliance training, of course!) “The only person who behaves sensibly is my tailor.

Dear C-Suite: We Don’t Do Training Anymore

Dan Pontefract

Learning is not merely a classroom event or an eLearning course, and training isn’t learning. For example, 42 per cent of the CEOs interviewed remarked “the length of a course was a more important deciding factor than its content.”

What’s working in social business

Harold Jarche

I watched as e-learning moved from hope for ubiquitous learning, to the overproduction of self-paced online courses, also known as “shovelware.” A dysfunctional company culture does not improve with transparency, it just gets exposed.


Clark Quinn

As one of the premier promoters of evidence-based design, he responded to my question about what to post on with: Any “How Tos” using methods, tools and techniques that you’ve found to work in L&D and Performance Improvement. And of course I’ve reviewed materials of theirs beforehand so I can use their terminology. Listening, as I mentioned, in this case to Guy Wallace.

Through the Workscape Looking Glass

Jay Cross

Let’s talk about performance.” . Clark Quinn’s recent book, Revolutionizing Learning and Development , slams L&D, which should be named Performance and Development, for seriously underperforming. . Training departments have single-shot solutions: courses.

FAQ 181

What Are the Chances of Pragmatic Pathways for Social Business?

Luis Suarez

Of course it is! Like I was saying, John described pretty nicely all of those various different pressures that business have been exposed to over the course of the last 3 to 5 years.