Knowledge Management for Decision Memories

Harold Jarche

Institutional decision memories can describe how and why we, as an organization, chose one course of action over another. As Brian Gongol notes: If a capital project has an expected service life of 20 to 30 years, it’s entirely possible that people working in an institution in their 20s will be middle or upper-level managers in the same institution by the time the project has to be replaced or upgraded. An Organizational Knowledge Sharing Framework.

Supporting workplace learning in the network era is more than delivering courses through a LMS

Jane Hart

“It takes much more than courses delivered through a learning management system to support workplace learning in the network era.” ” Harold goes on to explain: “The basic building block, in my experience, is personal knowledge management. Harold Jarche, in his recent post, Supporting workplace learning , uses a great little diagram to show that -.

Course 179

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IBM’s Lotusphere 2011 Highlights – People-Centric vs. Content-Centric by Louis Richardson

Luis Suarez

how eventually change took place for the better, how content is no longer king explaining what some of its main challenges are at the moment and how building trust worthy, lasting connections, personal business relationships is the way to go, specially since your people are your company.

Reclaim Blogging – On Why Your Blog Still Is Your Best Personal Branding Social Tool

Luis Suarez

Over the course of the years Hugh MacLeod has always been posting some of the most amazing content available out there on the Internet Blogosphere on various different topics, specially, related to Social Networking. One of them is my Flickr account and the other one, of course, is my blog. This sense of personal sovereignty is important. &# [Emphasis mine]. IS ALL ABOUT personal sovereignty. Blogging , in short, is your own personal branding tool.

Tools 198

Making Business Sense of Social Media and Social Networking – Is Blogging Dead?

Luis Suarez

How are you going to build a sustainable, stronger over time, endurable, reliable and effective personal brand? Of course, in your personal business / corporate blog! This time around, of course, around the topic of blogging itself.

The Hybrid Experiment

Luis Suarez

Eventually, conversations and multiple threads of a rather enlightening and engaging dialogue start flourishing rampantly, like mushrooms would grow after a heavy rainfall, and there is, of course, a time where one has got to make a decision as to what needs to happen next.

Why do I need KM?

Harold Jarche

In response to my post on relevance , my long-time friend Ralph Mercer asked, “ Why do I need KM at an institutional level when information is ambient at a global level and personal at a hyper local level? ” This illuminates an observation made by Thierry deBaillon , which I have often quoted, “The basic unit of social business technology is personal knowledge management, not collaborative workspaces.” A course is not the answer.

curiosity yields insight

Harold Jarche

Curiosity about online sensemaking led me to Lilia Efimova’s research on personal knowledge management in 2004. From this I developed the personal knowledge mastery (PKM) framework driven by my situation of working remotely.

PKM 239

Supporting workplace learning

Harold Jarche

It takes much more than courses delivered through a learning management system to support workplace learning in the network era. The basic building block, in my experience, is personal knowledge management. I haven’t mentioned knowledge management in general, because I think it underlies all of these components. People who can seek new information, make sense of it, and share it with their colleagues, will be an asset to any work team.

PKM 173

70:20:10 and the Learning Curve

Clark Quinn

So, in IBM’s diagram, they talked about: the access phase where learning is separate, the integration where learning is ‘enabled’ by work, and the on-demand phase where learning is ‘embedded’ They talked about ‘point solutions’ (read: courses) for access, then blended models for integration, and dynamic models for on demand. Note that this assumes a good formal learning design, not rote information and knowledge test!)

Exchanging knowledge in Ottawa & Montreal

Harold Jarche

On 3/4 Feb I will be presenting a framework for social learning in the enterprise in Ottawa with the Canadian Council for Learning and Development as well as the Knowledge Strategy Exchange Networks. Courses are an artifact of a time when information was scarce and connections were few. How to develop an effective personal knowledge management strategy. Personal Knowledge Management Course.

PKM Workshops

Harold Jarche

The final scheduled personal knowledge management workshop finishes this weekend. Here is a great explanation from Jack Vinson , who shared his years of KM experience during the workshop: Personal knowledge management is the idea that individuals have to be responsible for managing to get things done. One person even suggested a 6-week programme. With four workshops this year and 110 participants, I have learned as much as anyone else.

PKM 156

Social snake oil

Harold Jarche

Knowledge management (KM) was a most promising field until it was hijacked by software vendors who were selling IT systems for six figures. Personal Knowledge Management is one counter movement to centralized document repositories.

PKM and MOOC

Harold Jarche

The value of the MOOC (massively open online courses/content) may be its potential to remove the barrier between learners, designers, and instructors. If one thinks of the MOOC as a course, designed by one party for another party, then it really is nothing new. This is something that a curriculum-based, graded, course is not well suited to support.

PKM 207

12 features of supporting social collaboration in the workplace

Jane Hart

1 – moving from a focus on organising and managing training (which includes e-learning and blended learning) FOR others, to helping individuals and teams address their OWN performance problems. 3 – helping people work and learn effectively in this networked era (and within a social business), by developing their own Personal Knowledge Management (PKM) skills. See my article The Role of the Enterprise Learning Community Manager for more about this role.

Personal Learning Environment 2010

Jay Cross's Informal Learning

George writes: Announcing: Open CoursePersonal Learning Environments, Networks, and Knowledge. This should be fun… Stephen Downes , Dave Cormier , and I will be offering an open course on Personal Learning Environments, Networks, and Knowledge , starting September 13.

PKM 142

Create conversation spaces

Harold Jarche

But aren’t training courses more like “exhibit halls”? Personal knowledge management is akin to pre-curation. Getting all the necessary parties involved in workplace conversations can enhance knowledge-sharing and contribute to greater diversity of ideas, a necessity for innovation. I think training & organizational development can learn a lot from marketing, but of course I’ve said that before.

Network Learning Workshop Toronto May 2011

Harold Jarche

In the past several months many people have approached me asking for tips and techniques on managing digital overload. This is the course for them. This course gives you the processes and tools to create your own information filters.

It starts with capturing knowledge

Harold Jarche

Capture Knowledge. Capturing knowledge is the foundation, and drives value up the chain, enabling sharing of knowledge and the ability to take action on that knowledge. As Dave Gray wrote in The Connected Company , capturing tacit knowledge is tough: The learning challenge for the company comes from the dynamic relationship between the two forms of knowledge. For individuals: Practice personal knowledge management.

my pkm story

Harold Jarche

It has been over 10 years that I have examined, practiced, and developed models for personal knowledge management/mastery. I started down the path of personal knowledge mastery in 2004, inspired by Dave Pollard , Denham Gray , and others. “To To a great extend PKM [personal knowledge management] is about shifting responsibility for learning and knowledge sharing from a company to individuals and this is the greatest challenge for both sides.

PKM 190

Preparing for the future of work with PKM

Harold Jarche

Cognitive load management. The first four of these skills are ones that the personal knowledge management framework has been based on. Here are some comments: “There is a saying that “when the student is ready the master (teacher) shows up” and that is how I see this course.”. This course gave me an excellent opportunity to evaluate my position and to work out an appropriate approach.”.

PKM 159

Learning Assessment

Harold Jarche

We would follow up with a quick survey to course graduates, their immediate supervisors and perhaps other senior operational staff. Six months after each course we sent out a survey. It listed all the PO’s on the course. Of course you could.

Survey 216

PKM Workshop: learning out loud

Harold Jarche

The Personal Knowledge Management workshop , starting this Monday, 23 April, provides a loose framework to try out some new ways of learning for yourself, but with a small group of people to help and support you. Whether you are a freelancer, work in an organisation, or want to connect beyond the corporate walls, this is designed to give you a head start in developing a personal sense-making framework. Sometimes it helps to learn out loud – LOL.

PKM 156

Using our knowledge

Harold Jarche

All the information and knowledge in the world will not help us unless we take time to reflect upon what we have learned and also do something with it. Blogs are ways of mapping our personal learning journey. Every blog is unique and, over time, gives a whole-person view. Tweet.

PKM workshop 2013

Harold Jarche

A number of people have requested that I run another Personal Knowledge Management workshop, so the next online PKM workshop is now scheduled for 21 Jan – 15 Feb 2013 through the Social Learning Centre. What is becoming obvious is that the skills addressed in PKM are seen as important to many managers, knowledge workers, and practitioners in a wide array of disciplines.

PKM 152

70:20:10 - A Framework for High Performance Development Practices

Charles Jennings

They simply remind us of the facts above – that the majority of learning and development comes through experiential and social learning in the workplace (the ‘70’ and ‘20’) rather than through formal classes and courses (the ‘10’). Of course structured and directed ‘formal’ learning can help, but it rarely, if ever, provides the complete answer. Over the past few years the 70:20:10 model for development has captured the imagination of organisations across the world.

My Top 10 Learning Tools

Clark Quinn

Harold Jarche talks about our personal knowledge management task, and in that, there are the tools I use to capture and share my own thinking (like this), and tools I use to go out and find or follow information. Then, of course, there are the more standard thought capture and share tools: Word – while I like Pages, it’s outlining just does not meet my needs, as I outline as part of my writing process.

Tools 160

Collective sense-making

Harold Jarche

The big shift for me in past decade has been in weaving a network that brings me diversity of opinions and depth of knowledge. I look for experts who share their knowledge or act as human-powered content aggregators, selecting quality information and discarding the crap. It’s not that we won’t use the Internet, it’s not that Google will disappear – of course not. Knowledge in a networked society is different from what many of us grew up with in the pre-Internet days.

“Learning the new” vs “Learning the old”

Jane Hart

And that of course, is now what many think “online learning” is all about; although the teacher is (usually) not physically present any longer, the instructional designer has created the content in the same structured way, by joining the dots for us so that we can work through it in a logical way. Of course this has an important part to play in what we need to learn to do our jobs, but nowadays it is not the only way we need to learn.

Skills 209

Online Workshops in May and June at the Social Learning Centre

Jane Hart

Personal Knowledge Management. This course gave me an excellent opportunity to evaluate my position and to work out an appropriate approach.”. “One of the most useful aspects of both this and the previous course was learning how to organise and manage an online course. In May and June, Harold Jarche and I will be running another series of our popular public online workshops at the Social Learning Centre.

PKM is not a technology

Harold Jarche

My definition of personal knowledge management is quite short: PKM: A set of processes, individually constructed, to help each of us make sense of our world, work more effectively, and contribute to society. Usually the barriers stem from the organizational structure or from management. For me, PKM really means: Personal – according to one’s abilities, interests & motivation (not directed by external forces).

PKM 173

The network is the solution

Harold Jarche

We have to move from what David Warlick describes as individualized instruction to personalized learning. In the latter, “ Literacy becomes a wide range of evolving information skills developed around the activities of learning – the ability to acquire knowledge and skills through the resourceful and responsible utilization of information. Decisions, of course, need to be informed. Our future needs to be focused on learning, not instruction.

Managing Learning?

Charles Jennings

Learning can only be managed by the individual in whose head the learning is occurring. Of course external factors – such as other people (especially your manager and your team), technology, prevailing culture, general ‘environmental’ factors, and a range of different elements – can support, facilitate, encourage, and help your learning occur faster, better, with greater impact and so on. But they can’t manage the learning process for you.

PKM 173

PKM starts new workshop series

Harold Jarche

So far in 2012, I have hosted three online workshops on personal knowledge management (PKM), as well as a Summer Camp that included one week on the topic. Over 125 people have participated in these online sessions, compared with about a dozen who came to the on-site classroom course that I offered through the University of Toronto’s iSchool Institute for the past two years.

PKM 150

I’ve got your content right here

Clark Quinn

The interesting thing was as we discussed it, talking about what a wide variety of material would make sense: reviews of relevant articles, updates about courses, etc, they started realizing that the content they needed was regularly being produced already. They also had notices about courses they were offering. Curation in many ways seems just an external manifestation of Harold Jarche’s Personal Knowledge Management (an extension of the share part of seek-sense-share).

The Connected Workplace

Harold Jarche

But both require greater implicit knowledge. Implicit knowledge, unlike explicit knowledge, is difficult to codify and standardize. Implicit knowledge is best developed through conversations and social relationships. Social networks can enable better and faster knowledge feedback for people who trust each and share their knowledge. Working smarter in the future workplace starts by organizing to embrace networks, manage complexity, and build trust.

Skills 197

We need more sandboxes

Harold Jarche

Earlier this week I wrote that practices like personal knowledge management (PKM), and its potential for enhanced serendipity can give us the underlying structure to become better hackers and more creative. Instead of boring courses for the unemployed, how about access to a maker space instead? Courses were available on how to write a resume or how to search for a job. I heard from attendees that these courses were interesting but not that useful.

PKM 177

Managing in a networked world

Harold Jarche

Tweet In 2009, Anthony Poncier wrote a good post (in French) that covered the eight challenges of management in the virtual era; loosely translated as: Being concurrently nomadic and collaborative. The production of collective knowledge. Managing with both IQ and EQ (emotional quotient). This fosters transparency and is something to be modelled by management. I’ve said before that personal knowledge management (PKM) is our part of the social learning contract.

Seeing What Others Don’t – Review

Harold Jarche

Too often in organizations, management only focuses on reducing errors, Klein cites the overemphasis on practices like Six Sigma over the past 30 years as being detrimental to overall innovation; “Six Sigma shouldn’t be abandoned, it needs to be corralled.” I find the connection path the most interesting because I think it can be enhanced through practices like personal knowledge management.

Review 183

Is it time for a BYOL (Bring Your Own Learning) strategy in your organization? #BYOL

Jane Hart

So just as some IT departments have realised the futility of banning personal devices in the workplace and are now beginning to adopt BYOD (Bring Your Own Device) strategies, L&D departments might also want to adopt a BYOL (Bring Your Own Learning) strategy and embrace all the learning that is taking place outside of training. It will not be about designing personalised training nor managing people’s learning for them , but rather supporting their own personal learning strategies.

PKM Roles

Harold Jarche

I like to frame personal knowledge management as a combination of seeking knowledge, making sense of it, and sharing it with others. But in fact, like most things, different people have different personality types, and different personality profiles in relation to their personal knowledge affinities and capabilities. – PKM: A DIY Guide to Knowledge Management. Do you know how to find knowledgeable people in a field?

PKM 205

Supporting self-managed team learning in the organisation

Jane Hart

But what these both have in common is that they are still a “ managed learning ” process. In this and my next post I am going to look at self-managed learning in an organization, and how that might be supported and scaffolded. Today I’m going to look at “supporting self-managed team learning”, and next time I will consider ”supporting self-managed personal and professional learning”.

Social Learning Handbook

Harold Jarche

But both complex and creative work require greater implicit knowledge. Implicit knowledge, unlike explicit knowledge, is difficult to codify and standardize. Implicit knowledge is best developed through conversations and social relationships. Social networks can enable better and faster knowledge feedback for people who trust each and share their knowledge. This post is an excerpt from Jane Hart’s recently published Social Learning Handbook 2014.