Design thinking & complexity pt 1
OCTOBER 3, 2013
I promised to address this yesterday following a presentation on Design Thinking at the conference here in Ohio. Designers going into the field to observe people in action. It also seemed more suitable for product design that service creation.
Coherence in complexity
NOVEMBER 26, 2012
Anecdote reports that John Kotter, leadership guru , is accepting that methods like his 8-step process for leading change may not be effective in the face of complexity. Complexity, driven by global networked communications, is the main factor. complexity InternetTime SocialBusiness
Managing in Complexity
JANUARY 24, 2013
As our markets and technologies get more complex, we need new models to get work done. However, complex systems are not fully knowable, though they can be partially understood through interaction with them. Complex problems cannot be solved alone. complexity Wirearchy Work
Design Principles for Complex, Unpredictable, People Oriented Systems
APRIL 13, 2012
An IBM Global CEO Study conducted in 2010 concluded that complexity was the primary challenge emerging out of its conversations with 1,500 CEOs and senior government officials. CEOs told us they operate in a world that is substantially more volatile, uncertain and complex. Over the past several years, we have seen a rising emphasis on design, creativity and holistic thinking in business to help us deal with an increasingly volatile, unpredictable complex world.
Build trust, embrace networks, manage complexity
JULY 24, 2014
We have known for quite a while that hierarchies are ineffective when things get complex. Most organizations still deal with complexity through reorganization. A connected enterprise starts by building a foundation of trust, embracing networks, and then managing complexity.
Absorbing complexity with PKM
MARCH 24, 2014
We both use social technologies to reach out into the complexity and try to make sense of it. Managing and sharing information, especially through conversations, are fundamental processes for sense-making in the complex domain. Have you ever heard of the Law of Requisite Variety ?
Is Design Thinking the “New Liberal Arts”?
OCTOBER 31, 2016
Design thinking has become an increasingly popular topic of discussion over the past decade. Design is no longer just for physical objects, e.g. cars, bridges, shoes, jewelry, smartphones. The application of design thinking beyond products isn’t new.
improvise for complexity
MAY 24, 2016
The five principles are: Assume complexity and only control process choices, not the outcome. Design skillful rehearsals & adaptive performances [ perpetual beta ]. Complexity
Grand Unified Theory of Service Design, Systems Design, and Organization Design
MARCH 9, 2016
I sat down with Jeff to pick his brain on putting the ‘service design’ in software-as-a-service. One is that I specialize in helping IT organizations and digital businesses bring together agile, DevOps, and design thinking in order to adopt new methodologies and be able to deliver more continuous value, so I’m really interested in the relationship between design and engineering and design and IT in particular. Very often, DevOps and design never speak.
Re-wiring for the Complex Workplace
MAY 8, 2014
Complexity is the new normal. A company vision statement that says people are its greatest asset will not be respected by workers who fear the next down-sizing event designed to increase stock value. Re-wiring for complexity. complexity Learning Wirearchy
Design Thinking and the Workplace Experience
OCTOBER 27, 2015
Design has long played a major role in product innovation. But in the last few years, a shift has been underway bringing design to the very core of the business. “ The Evolution of Design Thinking : It’s no longer just for products.
A complex look at task assignments
APRIL 6, 2016
I was thinking (one morning at 4AM, when I was wishing I was asleep) about designing assignment structures that matched my activity-based learning model. The learner is also supposed to annotate their rationale for the resulting design as well. design meta-learning social
hold space for complex problems
APRIL 27, 2015
Every one of the major challenges facing us is complex. But our organizations are not designed for complexity. Our education institutions do not teach an understanding of complexity. Our workplace training does not factor in complexity. Complexity Democracy
Scale and Complex Systemic Innovation
JANUARY 2, 2012
They are highly motivated to bring to market new products which offer significantly improved designs and/or lower costs, and thus gain competitive advantage and market share from the established leaders in their segment of the market. It favors large companies because of their ability to address complex systemic problems, manage the large-scale ecosystems that solving such problems requires, and bring their solutions to market all round the world.
Social Learning, Complexity and the Enterprise
APRIL 20, 2011
Our relationship with knowledge is changing as our work becomes more intangible and complex. PDL – Personal Directed Learning: from Clockwork & Predictable to Complexity & Surprising. In complex environments it no longer works to sit back and see what will happen.
Designing Learning Like Professionals
AUGUST 12, 2015
I’m increasingly realizing that the ways we design and develop content are part of the reason why we’re not getting the respect we deserve. Our brains are arguably the most complex things in the known universe, yet we don’t treat our discipline as the science it is. We need to start combining experience design with learning engineering to really start delivering solutions. To truly design learning, we need to understand learning science.
The Evolution of Design Thinking
SEPTEMBER 22, 2015
Design Thinking is the featured topic in the September issue of the Harvard Business Review with four articles on the subject. “It’s The application of design thinking beyond products, - in innovation, problem solving and business strategy, - isn’t new. That’s where design comes in.
in an increasingly complex world
JULY 26, 2012
Robert Warwick - Following a comprehensive literature review, heavily influenced by complexity sciences, we came up with seven essential criteria that are important to consider in an increasingly complex world, these were: Go out of your way to make new connections. complexity
Intervention Design: Overcoming Stiff Resistance to a New, Disruptive Innovation
SEPTEMBER 29, 2015
The September issue of the Harvard Business Review features a spotlight on The Evolution of Design Thinking. Last week I discussed this expanded view of design thinking based on one of the articles, - Design Thinking Comes of Age.
Design thinking & complexity pt 2
OCTOBER 4, 2013
For the moment I want to look at some of the implications for design thinking, reinterpreted through a complexity lens; shifting from a linear process to a non-linear dynamic. Mind-Body cartesian dualism, Newtonian Physics and many other assumptions underpin the dominant ways of thinking in western society (and elsewhere) and as commonly understood design thinking does not avoid the trap; namely asking the wrong questions. So what does this mean for design?
UX Week 2014 Keynote Josh Clark on the Future of Digital Product Design
AUGUST 7, 2014
Josh is the author of the book Tapworthy: Designing Great iPhone Apps, and frequently gives workshops and talks at conferences around the world. In this interview, Josh and I talk about the current trends in digital product design, and where those trends might be heading.
Designing Professional Development for the Distracted Learner
AUGUST 9, 2016
Bersin by Deloitte’s infographic “ Meet the Modern Learner ” is an excellent summary of the challenges facing trainers who need to design and deliver professional development for nonprofit professionals. From a design perspective, one takeaway is to create micro learning opportunities.
Making sense of complexity and innovation
APRIL 5, 2013
Friday’s Finds: Gall’s Law: A complex system that works is invariably found to have evolved from a simple system that worked. A complex system designed from scratch never works and cannot be patched up to make it work. complexity Friday''s Finds Innovation
Learning in Complexity
DECEMBER 16, 2011
” @webestime – “Simple rules lead to complex behavior. ” @CharlesJennings – “in a complex world, continuous learning is the only option available to us” – Globalization, Complexity & Change. The challenges of jobs that deal with high levels of complexity and tacit interactions are best addressed through the development of core skills and capabilities, not through trying to teach sets of processes or facts.
Designing the Olympics Participant Experience
OCTOBER 27, 2014
Can you imagine the complexity and opportunity of designing the participant experience for the Olympics? We asked him for his thoughts on service experience, the conference, and what are the next big challenges he’d like to tackle with design.
Different Ways Nonprofits Are Using Design Thinking to Solve Problems and Achieve Impact
MAY 5, 2017
Note from Beth: Several years ago, I was got trained in design thinking facilitation methods using Luma and have incorporated these techniques into my consulting and training practice. Different Ways Nonprofits Are Using Design Thinking to Solve Problems and Achieve Impact.
Complexity and Public Administration
AUGUST 31, 2014
Some 10 years ago now when I first became interested in how complexity science might be used in public administration there was a body of thinking but relatively few practical examples of applications. So what is applying complexity thinking to public policy really all about?
How Can We Ensure that Our Complex AI Systems Do What We Want Them to Do?
APRIL 7, 2015
Things are even tougher with people-centric sociotechnical systems, which not only have to deal with potential software problems, but with the even more complex issues involved in human behaviors and interactions. What is it that makes these systems so intrinsically complex?
Design to elucidate complexity: derivatives and the meta-economy
NOVEMBER 18, 2012
I just came across the excellent visual presentation at the bottom of this post by information designer Gong Szeto on Design as Derivative: Weapons of Mass Disruption. Design as Derivative: Weapons of Mass Disruption from Gong Szeto. design Financial services Social media
7 principles of intervention in complex systems
FEBRUARY 8, 2012
Now one of the basic Cynefin mantras is that of safe-fail interventions, and lots of them, if the problem is complex. It is important to realise that a lot of conflict happens in the complex arena. I may buy this T-Shirt as its a great slogan.
Drug addiction: The complex truth
SEPTEMBER 13, 2013
There have been criticisms of the study’s design and the few attempts that have been made to replicate the results have been mixed. We’re told studies have proven that drugs like heroin and cocaine instantly hook a user. But it isn’t that simple – little-known experiments over 30 years ago tell a very different tale. Drugs are scary. The words “heroin” and “cocaine” make people flinch.
Complexity and Design in Warfare
MARCH 18, 2011
On March 11 I participated in a workshop in Washington, - Design Unbound , - organized by The Highlands Forum. The workshop explored how design-oriented approaches can help us better understand and deal with the very complex problems we are increasingly encountering in all aspects of business, economies, government, public policy, military operations and society in general. We need very different processes to address this class of highly complex problems. Designing.
Strategy and Execution in an Increasingly Complex World
JULY 12, 2012
Twenty-thirty years ago, the business world was arguably less complex, slower moving and more predictable. Once upon a time, design and manufacturing were quite distinct steps in the development of products. But, as development cycles start to shrink, we saw the rise of design for manufacturability , that is, the close collaboration between engineering design and manufacturing so that products are as easy as possible to manufacture.
Complex Sociotechnical Systems: the Case for a New Field of Study
MAY 16, 2012
But, we have much to learn on how to best design and operate these systems. They generally exhibit a level of complexity that is often beyond our ability to understand and control. Not only do they have to deal with the complexities associated with large scale hardware and software infrastructures, but with the even more complex issues involved in human and organizational behaviors. . Sussman calls this evaluative complexity.
UX Week Keynote Speaker Ken Jennings on Maps and Design
JUNE 2, 2014
In this interview, I talk with Ken about the connections between the ideas in his book and the concerns of designers, and get a preview of what he’ll be talking about in his keynote at UX Week 2014 in San Francisco this September.
Mark Jones on the Pros and Cons of External Service Design Consultancies vs. In-house Teams
NOVEMBER 6, 2015
More and more companies are exploring service design with external consultancies or by building in-house teams. In the past couple years, as we’ve seen many design firms (including Adaptive Path) get acquired by large companies, it feels especially timely to reflect on the different advantages of internal versus external design groups and the types of work each is best suited for. Are you more interested in building a culture of design and human-centeredness?
Trauma is more complex than we think
MARCH 15, 2015
I’ve got an article in The Observer about how the official definition of trauma keeps changing and how the concept is discussed as if it were entirely intuitive and clear-cut, when it’s actually much more complex. This is often described as a traumatic experience, but we know that most people who experience the horrors of war won’t develop post-traumatic stress disorder or PTSD – the diagnosis designed to capture the modern meaning of trauma.
Work environment design for learning
JANUARY 23, 2013
A well designed learning environment is curated with a specific need in mind.
Leadership for Complexity
MARCH 7, 2013
The other meme from the retreat event last weekend was the notion of leadership for complexity. We talked through how things are moving from complicated to complex (and how important it is to recognize the difference), and that organizations need to receive the wake-up call and start moving forward. What’s needed is leadership that can lead the organization to be able to leverage complexity for success. Design-based research ] if you will.
Living with Complexity
JANUARY 30, 2013
Don Norman (disclaimer, my PhD advisor and mentor) has had a string of important books, starting with his stellar Design of Everyday Things (tops my ‘recommended books’ list for designers). His latest, Living with Complexity , is not as landmark a book as that, but it has some very astute thinking to present. The book, as the title implies, is largely about how complexity isn’t bad, it’s necessary, and the real issue is about designing to manage it.