Managing Collaboration

Harold Jarche

Tweet My colleague Jane Hart asks who should be your Chief Collaboration Officer (CCO)? It’s a good question, given the growing importance of working collaboratively in the 21st century workplace. Collaboration is a key part of creative work. With the Internet, never before has it been so easy to collaborate, yet within many organizations it’s often more difficult. But in the corporate world we still run workflows using doughnuts and stern looks.

Tech Wellness in the Nonprofit Workplace: Tips for Avoiding Collaborative Overload

Beth Kanter

The session is designed to answer three questions: Why does collaborative technology overload lead to loss of nonprofit workplace productivity and what are the best practices to avoid it? What is Collaborative Overload? The potential for being overwhelmed by technology is magnified in the workplace by something called “ Collaborative Overload ” Rob Cross and Adam Grant in a recent Harvard Business Review article.

Tips 55
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The next generation of computer interfaces will drive better remote collaboration

Trends in the Living Networks

Now Underkoffler’s company, Oblong Industries , has created the collaboration platform Mezzanine, shown below. Oblong describes it: Mezzanine™ is a remarkable new collaboration, whiteboarding, and presentation system whose triptych of high-definition displays forms a shared workspace. When laptops are plugged into Mezzanine, those desktops’ pixels appear on the display triptych and can be moved, rescaled, and integrated into the session’s workflow.

Six characteristics supporting excellence in service delivery innovation

Ross Dawson

Flexible workflows. Client and supplier collaboration. Successful organizational networks rely on human capital policies and technologies that quickly and effectively locate expertise, support project teams, and encourage collaboration throughout the organization. Flexible Workflows. Streamlined and effective workflows are a vital component of service delivery innovation within a professional services firm. Client and Supplier Collaboration.

Increasing “Jointness” and Reducing Duplication in DoD Intelligence

Martijn Linssen

He recently asked all DoD military and civilian employees to submit their ideas to save money, avoid cost, reduce cycle time and increase the agility of the department. The initial infusion of cash dovetailed with a renewed focus on information sharing and “collaboration,” which was emphasized in the Intelligence Reform and Terrorism Prevention Act (IRTPA) of 2004. New” content sources are often of higher quality, greater relevance, and available at much lower costs (almost free!)

To Really Drive Enterprise 2.0 Forward We Need A Behaviour Change

Dan Pontefract

Why do I land on productive, and not collaborative, or engaged, or learned, or reciprocal, or connected? Dropping Enterprise 2.0 / Social Anything tools into the company theater is not going to guarantee your employees/leaders are collaborating and it’s certainly not going to drive reciprocity. Laurie Buczek writes “ the big failure of social business is a lack of integration of social tools into the collaborative workflow.” collaboration engagement enterprise 2.0

Dear C-Suite: We Don’t Do Training Anymore

Dan Pontefract

But it is my argument learning professionals must help the C-Suite understand that training is merely an event and that learning must now be defined as a connected, collaborative and continuous process. It need not solely be considered a line item budget cost. “Then I lead them down the logic path that points to social and collaborative learning – then they get it,” she concluded.

Design Thinking and the Workplace Experience

Irving Wladawsky-Berger

As the authors argue, design principles should be applied within the management domain itself, to help rethink business processes, workflows and the overall structure of the organization and thus create what it calls a New Workplace Experience (NWX). It’s highly iterative, collaborative and interdisciplinary, - involving users and stakeholders with technical and business skills through the whole design process. Design the employee experiences, not just workflows and tools.

Design 211

I Know It When I See It

Andy McAfee

Established vendors of collaboration software are modifying their offerings and repositioning them as social software platforms that have all the features and functions necessary to support the new modes of interacting and getting work done. – are just windowdressing on products that are still essentially geared for Collaboration 1.0. Whose products at present come closest to enabling Web 2.0-style collaboration and interaction in enterprise environments?

Learn Informal Learning Informally

Jay Cross

Collaborate with a self-organizing team to solve problems. experience learning hands-on through collaborative work, community, search, social software, blogs and tweets. find out how to integrate learning into workflow. implementation plan, change management, cost/benefit. Next month I’ll be offering an experiential workshop on Informal Learning through Jane Hart’s Social Learning Center. Here’s a preliminary description.

the agile sensemaking model

Harold Jarche

Increasing awareness of new ideas, methods, and processes often comes through serendipitous encounters outside the workflow. Getting work done today means finding a balance between sharing complex knowledge to get work done ( collaboration ), and innovating in internet time ( cooperation ). We have to develop methods to connect cooperative learning with collaborative action.

Putting Enterprise 2.0 into Context

Andy McAfee

The biggest failure is the lack of workflow integration to drive culture change. But most informal collaboration, I bet, happens ‘close to’ the formal work of the enterprise. Sameer Patel reports back from Salesforce’s recently-completed Dreamforce conference with some encouraging news: at least some major enterprise vendors are digging in on this integration in earnest, leading to what he calls “contextual collaboration.&#

Once more, across that chasm

Harold Jarche

In many cases the development costs can only be recovered if the majority purchase the goods or services. Workflow Learning (including wider acceptance of performance support instead of training). A year later the use of blogs had exploded, while workflow learning had stalled and I noted that an understanding of the value of informal learning was catching on.

April 2011 in Review

Jane Hart

When trust is low and relationships are plagued by suspicion, networks collapse into brittle organizational structures that rarely offset their operational costs in real world outcomes.&#. With any kind of internal social networking, you are effectively changing behavior from everyone working inside a silo to a more open, transparent and collaborative environment. They are self-directed, adaptive, and collaborative in their approach to learning. My 2011 Reading List.

Review 166

Towards the Connected L&D Department

Jane Hart

The blue area is the new area of “social collaboration”, where a number of forward-thinking L&D departments are already playing a major role. But this blue area is where the “real” learning takes place in the workplace – in the workflow informally and socially. And what is the cost of not getting involved?

The Best of Times, The Worst of Times: opportunities and challenges for the L&D profession

Charles Jennings

Why continue running low value and expensive task-focused on-boarding training for our screen-based workers when we can cut the cost and time by implementing an effective performance support solution that will save money in even the first year? Why continue to deliver classroom-based compliance training when we can replace it with less time-consuming eLearning that does the job just as well or even better at a fraction of the real cost?

Survey 181

Micro-blogging can help build your organisational culture

Dan Pontefract

As a consequence and according to Gallup Management Journal , this disengaged and disconnected culture (in US-based organisations) is costing $300b per year in lost revenues alone. By gaining access to peers that one might not otherwise know, the flow of organisational information and knowledge speeds up at a fraction of the time and cost. Weak chance of disrupting already established workflows.

Determinism, Best Practice, and the ‘Training Solution’

Charles Jennings

Together with Clark Quinn , Harold has also identified some of the challenges and opportunities created by complexity and how they can be addressed through employing the Coherent Organization Framework to understand and unpick the interrelations between work teams, communities of practice and social networks; define the differences between collaboration and co-operation; and explain how the interaction in the different contexts are synergistic.

Impressive startups! Report from PushStart Australian accelerator Demo Day

Trends in the Living Networks

AdBay: Cost Per Person Advertising for Digital Billboards. On top of that data AdBay have created a marketplace giving CPP (Cost Per Person) that allows advertisers to pay only when an individual of the selected demographic is in front of the billboard. Bleeply is a simple cross-platform collaboration platform, creating a workflow where tweets from a business account are vetted by others in the team, avoiding gaffes that go straight to the company’s tweet stream.

Report 111

The Smart Worker : learns best with and from others

Jane Hart

In my last post I looked at how individuals really learn how to do their jobs – by doing their jobs – and how that happens mainly through social interactions with others in the workflow. empathy, facilitation, conversation, collaborative skills, consensus, invitation, conflict resolution, improvisation, elicitation, story-telling).

Micro-blogging can help build your organisational culture

Dan Pontefract

As a consequence and according to Gallup Management Journal , this disengaged and disconnected culture (in US-based organisations) is costing $300b per year in lost revenues alone. By gaining access to peers that one might not otherwise know, the flow of organisational information and knowledge speeds up at a fraction of the time and cost. Weak chance of disrupting already established workflows. “If everyone is moving forward together, then success takes care of itself.”

Listening

Clark Quinn

When working a strategy session with clients, I seed the discussion before hand with the challenges and background material, and ask that everyone think on their own before we begin collaboration. My diagramming bent had me map out the workflow of a client’s production process, to identify opportunities to tweak the process to bring in better learning science with minimal interruption. Listening, as I mentioned, in this case to Guy Wallace.

Social Learning doesn’t mean what you think it does!

Jane Hart

Yes, we have always learned and worked socially, but we have never had the power of ridiculously easy group-forming or almost zero-cost duplication of our words and images.”. We value informal learning and want to support people learn continuously – in the workflow. Social learning doesn’t just take place in formal courses, so we encourage anyone to set up informal online social learning communities (eg on our collaboration platform) eg to share their expertise.

Learning Content Management Systems (LCMS) for Managing Course Assets

Tony Karrer

This seems to be backed up by The LCMS at a Crossroads : Our research has shown that content management needs vary widely from company to company, and some organizations are well served by some combination of social and collaboration platforms, portals, and the lightweight content management functionalities now common to rapid development tools. Is it lower-cost development?

Course 131

Design Elements in a Personal Learning Environment

Stephen Downes: Half an Hour

It is an issue that costs Canadian industry billions of dollars a year while thousands of Canadians remain unemployed. This program builds on the National Research Council''s deep connection to the e-learning industry, including collaboration and commercialization across the sector.

Design 197

Three Principles for Net Work

Harold Jarche

The New York Times reported in March of 2011 that armies of expensive lawyers, who once did “discovery” work have been replaced by software programs that do the work at a fraction of the cost. Therefore, exception-handling requires more collaborative approaches to work. Narration of work is the first step in integrating learning into the workflow. Work is changing. The nature of work is changing in our increasingly networked economy.

Quiz: Have you got the New Workplace Learning mindset?

Jane Hart

Although in recent years it has been shown most of our learning in the workplace takes place informally (outside formal interventions) – as we do our jobs, in the workflow – there are still many who are dubious about it this. This is the wrong approach and the most costly.

Organizing for an uncertain future

Harold Jarche

How fast, efficient and correct all information is disseminated, how effective hand-overs in the workflow happens, how visible and easy to understand the process is, how effective the capture and subsequent dissemination of knowledge is and how little time you spend on making the flow happen. Teams need to be expensively managed because they are never continuously clear what they’re actually doing with their costly time and talent.

Top 10 eLearning Predictions 2011 #LCBQ

Tony Karrer

Shared Services between Institutions Manish Gupta - e-Learning Predictions for 2011 Live Online Training to Grow in India Birth of Motion Controlled Learning & Interactivity Performance Support Tools to Gain Adoption Outsourcing to Continue Growing Gaming to Gain Momentum LMS’s to Remain Primary Delivery Mechanism for e-Learning Glenn Hansen's 2011 predictions - 2011 - the year of collaboration Collaboration tools such as micro-blogging software (e.g.

I Know It When I See It : Andrew McAfee’s Blog

Andy McAfee

Established vendors of collaboration software are modifying their offerings and repositioning them as social software platforms that have all the features and functions necessary to support the new modes of interacting and getting work done. – are just windowdressing on products that are still essentially geared for Collaboration 1.0. Whose products at present come closest to enabling Web 2.0-style collaboration and interaction in enterprise environments?

Why Content Curation Should be in Your Skillset

Jay Cross

Here’s an example of a no-cost, one-person curation project. Curate the topic collaboratively. Workers will not tolerate breaking out of their workflow. Curation can boost your profit and help your people grow. It can save millions, reduce frustration, and boost the velocity of information in your organization. It starts in a gallery. You expect the curator of an art gallery to know the collection and to: search out the best items. select for the collection.

The Link Between BYOD and Increased Productivity

TOPYX LMS

First, if employees are supplying their own devices, they are responsible for any associated costs. Other employee benefits, according to Campbell, included more flexible schedules, heightened creativity, innovation, and morale, and better workplace collaboration. 50% of companies that apply BYOD have the employees bear all costs for this. Clarify lines of responsibility for device maintenance, support and costs.

Beyond Institutions Personal Learning in a Networked World

Stephen Downes: Half an Hour

Figure 1 - workflow process employed to assist LMS selection This model of accountability and cost frameworks and all of that will solve all the problems that the current system has. Here''s a model (Figure 1) of a workflow-processed employee to assist LMS selection. To provide that for everyone would cost more money than there is in the world, but boy, it sure is nice having learning that''s tailored exactly to your needs.

Toward a Pattern Language for Enterprise 2.0 : Andrew McAfee’s Blog

Andy McAfee

It’s crowded, always full of new entrants, and characterized by low switching costs; in many if not most cases, the competition really is only a mouse click away. This is not "workflow" or the world of software applications that your pattern table characterizes under 1.0. Andrew McAfee’s Blog The Business Impact of IT Home Home RSS Search Toward a Pattern Language for Enterprise 2.0

Workplace Learning Professionals Next Job - Management Consultant

Tony Karrer

The primary function of learning professionals within this new work model is connecting and communicating, based on three core processes: * Facilitating collaborative work and learning amongst workers, especially as peers. redeploying training staff as mentors, coaches, and facilitators who work on improving core business processes, strengthening relationships with customers, and cutting costs.

What Not To Build

Stephen Downes: Half an Hour

Summarizing, data extraction, decision support / workflow support Business intelligence services already monitor and analyze web and internet traffic in support of corporate and military intelligence. But they cost millions to build; nobody is likely to have one in their living room any time soon. Collaborative and community-oriented systems for resource management and decision-making will be a fertile field in the future. I get to play a government scientist on the internet.

Drupal 165

Atlantic Workshop on Semantics and Services - Day 1

Stephen Downes: Half an Hour

Thus we can develop a workflow ontology in OWL. There will be a 'priority', different 'approaches', such as 'development', 'research', each of which will have 'risk' and 'cost'. Big boxes and layers diagram) - everything from personal health records to health team collaboration to evidence organization to clinical practice guidelines. Introduction to Semantic Web Technologies Harold Boley, NRC Presented sample of RDF being used in BBC music site.

Module 100