zoom is not the problem — meetings are

Harold Jarche

Like most organizational changes, meetings will only get better when those in leadership positions decide to make them so. Management Performance ImprovementWhen all you have is Zoom, every work-from-home office looks like an endless face-to-face video call.

working collaboratively and learning cooperatively

Harold Jarche

Improving Organizational Performance. Organizational performance improvement is comprised of reducing errors and increasing insights, according to Gary Klein. Performance Improvement PKMastery SocialLearning

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seeing the value of cooperation

Harold Jarche

It describes how a diverse group of mostly independent researchers who worked in their individual offices were able to cooperate and even collaborate due to a change in the built architecture. While most researchers felt this would not change their work behaviours, it did.

Organizational change, unpacked

Harold Jarche

Performance Support. Even performance support tools can be developed centrally, by external consultants or an internal team. Tags: Informal Learning Performance Improvement Wirearchy

Change 255

the silo effect

Harold Jarche

Taking financial incentives away from daily work improves collaboration between departments and professionals. Books Complexity Performance Improvement

adding value with teams

Harold Jarche

This is the team value-add for knowledge management which improves sensemaking across the organization. Leadership Performance Improvement SocialLearning

working smarter case study

Harold Jarche

In 2010/2011 Jay Cross and I worked worked with a corporate university of a large US company with the objective to cultivate a fully engaged, high performing workforce through rapid, collaborative, informal, self-directed learning. We are a vanguard of change within the company.

Preparing your workforce for tomorrow

Harold Jarche

I created a performance improvement toolbox when I started this blog in 2004, and have kept adding to it over the years. I often look at workplace performance first from the perspective of whether the situation we are trying to address is complicated or complex.

enough training

Harold Jarche

If you are interested in organizational performance issues, here are a few points to ponder. Compliance training is a standard response by industry regulators when dealing with human performance issues. Unclear performance measures. When performance is infrequent.

Experience, Exposure, Education

Harold Jarche

Charles Jennings explains the framework in detail so that organizations can use it to improve how people work and learn at work. The book gives clear guidance on dealing with the changing nature of work and organizations, such as: Flattening organizations. 70%: Experience.

the missing half of training

Harold Jarche

It’s a welcome change, but is focused on individual training. It is premised on the assumption that a formal course will change behaviour. Such an assumption ignores or refutes the influence of job experience or exposure to others, on human performance.

gaining insight through social and informal learning

Harold Jarche

Organizational performance improvement is comprised of reducing errors and increasing insights, according to Gary Klein. To improve insights on an organizational level, all work should be focused on learning. Innovation Learning Performance Improvement

strategic transformation of workplace learning

Harold Jarche

Is your learning and development team able to transform so it can support complex work, help people be more creative, and adapt to the changing nature of the digital workplace? Strategic transformation is more than changing what you work on.

The risky quadrant

Harold Jarche

Are you unacknowledged prophets , with a manager or executive who understands that you need to change, but the organization lags behind? Or are you in the training ghetto , disconnected from the business and unable to be part of any change? skilled at performance consulting.

change the system, not the leader

Harold Jarche

Plus ça change, plus c’est pareil. Even punishing the person in charge will change little. Changing leaders will not change the system from which they emerged.

System 279

Seeing What Others Don’t – Review

Harold Jarche

His perspective is based on what has been my professional practice for almost two decades: performance improvement. Also interesting is that gaining insight is about changing one’s stories. Books Performance Improvement PKM

Review 228

Ask not for whom the Reaper comes

Harold Jarche

Others whimper softly, “ Please don’t make me change.” - Gary Wise. As my colleague Jane Hart shows in this image, there is a lot of room to expand as a learning and performance consultant. InternetTime Performance Improvement

Training Evaluation: a mug’s game

Harold Jarche

Changing our training evaluation models shouldn’t be a management focus anyway. Managers and workplace performance professionals should focus on Working Smarter , by helping people learn and develop socially. Informal Learning Performance Improvement

Understanding behaviour

Harold Jarche

Extrinsic rewards only work for simple physical tasks and increased monetary rewards can actually be detrimental to performance, especially with knowledge work. Rewards are still an important aspect to consider in workplace performance. A nalyzing Performance Problems.

The initial design influences everything else

Harold Jarche

Tweet If you pit a good performer against a bad system, the system will win almost every time. This quote from Rummler & Brache in Improving Performance , sums up many of the symptoms of hierarchical systems, whether they be schools, businesses or even prisons.

Design 256

Scaffolding and capability building

Harold Jarche

Jane Hart’s recent post on changing the role of L&D (learning & development) explains how training departments need to move beyond packaging content and toward scaffolding and capability building. Informal Learning Performance Improvement SocialLearning

The collaboration field needs to cooperate

Harold Jarche

This makes sense: A high-performance group is a group that learns, a conclusion that you should draw regardless of your starting point. Everyone is struggling to keep up with change but most are using outdated tools and models. Not much has changed.

The right tool for the right job

Harold Jarche

In my presentation, From Training, to Performance, to Social , I describe how Human Performance Technology (HPT) is systemic and systematic, but not very human. from training to performance to social from Harold Jarche. Performance Improvement

Tools 204

Compliance of an industry

Harold Jarche

Mandated training is a standard response by industry regulators when dealing with human performance issues. Unclear performance measures. Rewards and consequences are not directly linked to the desired performance. When performance depends on a large body of information.

Connect, exchange, contribute

Harold Jarche

Learning: Learning professionals can no longer rest on their past accomplishments while the field changes and grows. People with larger and more diverse networks have an advantage as learning professionals and in dealing with change. NetworkedLearning Performance Improvement

Corporate Learning’s focus

Harold Jarche

The organization can adopt a performance improvement perspective and ensure that all formal training meets a need. HPT (human performance technology) is a broader design approach and should be seen as an enabler to get to instructional systems design (ISD).

The Future of the Training Department

Harold Jarche

Competition fuels change. At this point in the 21st Century, the game is changing once again. Change is continuous, so learning must be continuous. Survival requires people who can navigate a rapidly-changing maze at high speed.

Conversations and collaboration

Harold Jarche

In order to apply tacit knowledge, we need to develop emergent practices for rapidly changing (and non-repeatable) tasks. Tags: Informal Learning Learning Performance Improvement Work Tweet.

PKM: Working Smarter

Harold Jarche

Improving your personal productivity (SENSE & USE). After a while, you begin to realize you’re in a community of practice when your practice changes (We Use). Tags: Communities Informal Learning InternetTime Performance Improvement

PKM 187

Online Systems for Behavior Change

Tony Karrer

I've always believe that to truly have impact on performance, we need to be experts at Behavior Change. I've written a few times over the years on aspects of solutions that ultimately drive a change in behavior that leads to performance improvement.

System 199

New skills for the learning professional in changing times #chat2lrn

Jane Hart

Yesterday’s live Twitter chat #chat2lrn was about New skills for changing times. In an environment which is going to continue to change and evolve, L&D need to ensure they have the skills to support workplace learning that delivers performance improvement.”

Skills 274

Validation and feedback

Harold Jarche

At the end of this period a ‘change score’ is calculated: an average value representing the amont of observed behavioural change that has taken place. Knowing that they are living up to the expectations of their peers, people make an effort to change. Which is based on an old military approach, Training Validation , as exemplified by the Canadian Army : On-job Performance. Learning Performance Improvement Work

You need the right lever to move an organization

Harold Jarche

Tweet Klaus Wittkuhn wrote an excellent article on the systemic approach required in human performance analysis in the March 2004 edition of Performance Improvement published by ISPI. A key concept in the article is that you cannot engineer human performance. Human performance is an emergent property of an organization, and is affected by multiple variables. Training is not an effective lever for organizational change and neither is HR for that matter.

Agility through collaboration

Harold Jarche

An ISD project team should be able to return to the Analysis or Design phase and make changes while instructional content Development is taking place. If not, changing conditions cannot be accommodated and the programme is outdated before it’s even finished.

A personal learning journey

Harold Jarche

I became interested in knowledge management (KM) as I was introduced to it in the mid 1990’s while practising instructional systems design (ISD) and human performance technology (HPT) in the military. The Centre for Learning Technologies is an applied research, consulting and resource centre for the use of new media in learning, knowledge management, and workplace performance support. These changes will not be evenly distributed.

Group-centric work and training

Harold Jarche

Groups of soldiers who will work together usually participate in “collective training&# and this typically follows some kind of cycle of preparing for operations, performing missions and coming back from missions. Tags: Learning Performance Improvement Work

Groups 182

Pilots or Beta?

Harold Jarche

Backward-looking good or best practices are inadequate for changing complex environments. Enterprise performance should be looked at from the perspective of perpetual Beta. Tags: Performance Improvement Work

Skills for learning professionals

Harold Jarche

world, where learning and performance solutions take on a wider variety of forms and where churn happens at a much more rapid pace, what new skills and knowledge are required for learning professionals? Tags: Informal Learning Performance Improvement In a Learning 2.0

Skills 163


Harold Jarche

Then, I’d focus on working backwards from the needed change (Michael Allen talked about using sketches as lightweight prototypes at the conference, and first drawing the last activity the user engaged in) thinking about creating a learning experience that develops the learner’s capability. I think of HPT (human performance technology) as an enabler to get to first base in instructional systems design (ISD). Tags: InternetTime Performance Improvement

The marginalized training function

Harold Jarche

Even compliance training changes as new regulations try to counter every unique case. Tags: Informal Learning Performance Improvement

On-job support is critical

Harold Jarche

I don’t usually get information about training and performance improvement in the Wall Street Journal but this article clearly spells out the benefits of linking training directly to the workplace.

ROI 130

Barriers to Collaboration

Harold Jarche

75% of respondents … know that a wiki can be used for documents that require group input … Only 6% regularly request changes to a meeting agenda. Tags: Performance Improvement Work In Why Businesses Don’t Collaborate , Stewart Mader and Scott Abel ask 523 workers about their information sharing habits.

Workers, Management and Work Support

Harold Jarche

Everyone is struggling to keep up with change but most are using outdated tools and models. The real conversation has yet to surface in the mainstream about the organizational change needed to address complexity and networks. Tags: Performance Improvement Wirearchy Work