Making social media happen in government: case study of NSW Department of Education

Trends in the Living Networks

I’m at the launch meeting of the social media community of practice set up by Institute of Public Administration NSW (IPAA). At the conference I wrote about the case study of Queensland Police , which is a great example of government bodies creating value through social media. At today’s event Tracey Sen of the NSW Department of Education & Training (DET), which has 110,000 employees, presented on the Department’s social media initiatives.

Formal learning & social networking

Clark Quinn

is about informal learning, but the organization was moving to using social networking tools to scaffold their move from face-to-face to more online learning. So I was asked to talk about social networking and formal learning. tools (their environment in particular had blogs, feeds, wikis, discussion boards, portals, and profiles), and to talk about some case studies of successes. Each of these can be accomplished well through social networking tools.

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Social Networking: The Benefits Outweigh the Constraints

Nigel Paine

If you sit in the average conference room with, say 40, executives from both the public and private sector and enthuse them about the power, speed and, indeed, empowerment of social networking, you have all the heads nodding in seconds. Take this same, enthusiastic and smiling group and ask them how many people work for companies that restrict access to social networking software or ban it outright, and 35 hands shoot up, and the smiles immediately stop. “It?s

Social Networking in the Workplace

Nigel Paine

I wrote my third article on the topic of social networking and there is so much buzzing around that theme that it is worth mentionning here. Jeanne Meister has published a short case study on Intel's use of social networking here focussing on its social media training programme that over 20,000 staff have now completed. And a whole bunch of social networking policy papers are available on line in a Social Media Governance database.

Smart.fm: Developing a Great Experience

Adaptive Path

As an Internet connected service, the app is constantly downloading information over the network. The final design for data synchronization results in the user seeing some shorts bursts of network activity while browsing around. They select a goal and begin studying it with the learning game Alexa described earlier. In addition, the user’s study progress needs to be synced back to the Smart.fm But what about some of the social network aspects of the service?

SCoPE: Managing Multimembership in Social Networks: Oct 27-Nov 9, 2008 | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Oct 27 2008 SCoPE: Managing Multimembership in Social Networks: Oct 27-Nov 9, 2008 Published by Nancy White at 2:50 pm under communities of practice , events , networks This seminar is being organized by some great friends and colleagues. How do you manage your time as you engage in social networks?

Agencies must adapt to a marketing world based on open systems

Ross Dawson

He gave the keynote at the Future of Crowdsourcing Summit I ran in San Francisco and Sydney in 2010, and his agency was featured as a case study of crowd business models in my book Getting Results From Crowds. Yet it is providing massive opportunities to agencies that understand this new world, can facilitate the connections between brands and communities, and tap the most relevant talent and insights from across the planet to bring a brand to life in a networked world.

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Using social media to track and drive organizational success metrics

Trends in the Living Networks

This week I was MC for the AHRI HR Technology conference , and ran one of the workshops on the following day, on Creating Results Using Social Media. A real highlight of the conference was the Social Media: Risks and Rewards panel, which I chaired, with the participation of a fantastic cast of Peter Williams of Deloitte, Steve Barham of LinkedIn, Laurel Papworth of The Community Crew, and Sam Mutimer of ThinkTank Media. Get going with social media.

7 Shifts: The Future of Social Media and Internal Communications

Trends in the Living Networks

Melcrum recently released a report on How to use social media to solve critical communication issues , with as usual some great case studies and many practical insights. I was asked to write the closing section in the report, on The Future of Social Media and Internal Communications. The Future of Social Media and Internal Communications. Email use will be eroded by social media. Social search will drive value.

Bridging Across Language Online | Full Circle Associates

Nancy White

on 23 Oct 2008 at 2:23 am Another site that may help bridge the language barrier is: [link] They let you create a multilingual widget for your site (including Blogs, Social networks, eBay, etc.).

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Musings on “community management” Part 1 | Full Circle Associates

Nancy White

Social network mapping and analysis skills. Today we are not often working in the confines of boundaried communities (see Post 2) so being able to see and understand the larger network is critical. Adding to Chris’s section on Strategy Understand our community’s relationship to other communities and networks in our domain. Ditto for social network mapping and analysis. Social network mapping is a skill that people need to learn.

At the edge

Clark Quinn

Another response to my request for topics asked about moving from the classroom to the ‘fringe’ Here, I have a very simple response: the case studies in Revolutionize Learning & Development. These represent some folks working at the edge, away from the ‘event’ Mark Britz , facing more experts than novices, structured his corporate university as a network, not a series of courses. Coaching also played a role in the case study Jane Bozarth provided.

2.0 is a philosophy, not a technology

Jay Cross's Informal Learning

Informal Case Studies. Informal Books/case studies. Social SharePoint 2010, eRoom/Documentum. Social Mentoring/ coaching. Social Websites? Social Books? Social Collaborative projects. Social Wikis. Social Blogs (written/ video). Social Micro-blogging.

working collaboratively and learning cooperatively

Harold Jarche

Based on 120 case studies he reviewed, Gary Klein identified five types of ‘triggers’ that produced insights. Most of these five triggers can be enhanced through informal and social learning, and the individual practice of personal knowledge mastery. The sharing of complex knowledge — the type of which creative knowledge workers use — requires strong social ties and trusted professional relationships. Online social networks and communities of practice cooperate.

knowledge-sharing paradox redux

Harold Jarche

An effective suite of enterprise social tools can help organizations share knowledge, collaborate, and cooperate – connecting the work being done with the identification of new opportunities and ideas. It takes a networked organization, staffed by people with networked learning mindsets, to thrive in a networked economy. Watch the video to see how this model was initially developed: case study. Knowledge-sharing in the Enterprise.

What is innovation?

Harold Jarche

Innovation is dependent on learning in networks. Social learning is about getting things done in networks. Effective working in networks requires cooperation, meaning there is no fixed plan, structure, or direct feedback. Through social learning we can co-develop emergent practices. Social learning is how we move from transactions to relationships and foster knowledge mobilization. Innovation is inextricably linked to both networks and learning.

Enterprise 2.0, Where Art Thou?

Luis Suarez

Over the course of the years, if you have been a long time reader, you may remember how there were a number of themes I kept coming back to from Knowledge Management, to Collaboration, (Social) Learning, Online Communities and, specially, Social / Open Business. is the use of emergent social software platforms within companies, or between companies and their partners or customers. Tools) and Social Business (Processes AND People).

continuous learning for collaboration

Harold Jarche

Team collaboration tools support the real social learning at work. Gary Klein examined 120 case studies and in, Seeing what Others Don’t , identified five ways that we gain insight. The challenge for distributed teams and organizations is to find ways of understanding what is happening throughout the system and ensuring it is communicated within the network. In a network economy, this is learning at work.

Emergent Value

Harold Jarche

Networks route around hierarchy. Networks enable work to be done collaboratively, especially when that work is complex and there are no simple answers, best practices or case studies to fall back on. The above image, by Verna Allee , shows the relationship between hierarchies and networks in various domains. Complex work requires looser hierarchies and stronger networks, something many organizations need to improve.

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Wikis and Learning – 60 Resources

Tony Karrer

So, of course, I went to eLearning Learning and I looked at Wiki , Collaborative Learning with Wikis , Wikis and eLearning 2.0 , Wikis Corporate eLearning , Social Learning with Wikis , Wiki Security and a few others. Experiencing eLearning , July 27, 2009 Wikis at Work - eLearning Technology , February 25, 2007 Control and Community: A Case Study of Enterprise Wiki Usage , May 4, 2009 Blog or Wiki?

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gaining insight through social and informal learning

Harold Jarche

Klein identified five types of ‘triggers’ that produced insights, based on 120 case studies he reviewed. These five triggers can be enhanced through informal and social learning. Social learning involves working out loud, sharing insights, questioning assumptions, and trying things out together. Encouraging and supporting social learning can prepare the workforce for a creative, network economy.

Seminar on Open Social Learning

Jay Cross

I am really looking forward to attending the VI International Seminar on Open Social Learning in Barcelona next month! We will discuss the theoretical foundations of collective knowledge production in social networks on the Internet (connectivism, collectivism, constructivism, Edupunks), present research and case studies from various continents, assess the possibilities offered by an emerging mode of learning involving a high level of self-learning based on the peer-to-peer support.

Checklist: transforming corporate learning

Jay Cross

Experience has taught us that making over a training department into a business learning function requires these activities: Sell the vision of learning as a value-creating component of social business. assess opportunity by benchmarking against emergent practices of successful social businessesLay the foundation for transformation. provide case studies and examples to help people become self-sufficient “pull” learners. Optimize performance of the learning network.

Putting Enterprise 2.0 into Context

Andy McAfee

Three recent posts have done a great job of showing where we are in the spread of Enterprise 2.0 – the use of emergent social software platforms by companies to get work done. Social Business.&# She makes a brilliant point: Culture will change as a result of the pervasive use of social tools. Lack of cultural change is not social business’s biggest failure. Chatter will turn these into social objects to foster collaboration.

Workshop on putting informal learning to work

Jay Cross's Informal Learning

How to put social learning into practice. Organisations are finding huge benefits in getting concrete about informal learning, social learning and self-service learning. He will provide case examples of organisations that are taking advantage of Twitter, blogs, wikis, and other social networking tools. Jay will present cases studies, research findings and examples.

Conversation Learning

Clark Quinn

for Learning Professionals is how social networks impact personal learning. In Value from Social Media , I talked about the issue of finding information via Google / Search vs. seeking conversation: Let’s consider a simple scenario - I’m trying to decide if a particular solution makes sense for my company / organization. In these cases, a new kind of conversation, distributed work is required. Social networks can be a good way to do this.

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The ITA Jay Cross Memorial Award for 2018: Mark Britz

Clark Quinn

Jay was a fierce champion of social and informal learning. I got to know Mark’s thinking a bit better when he wrote a case study based upon his work at Systems Made Simple for the Revolution book (Jay wrote the foreword). The situation he cites in that case study is exemplary of this type of thinking. Instead, he championed and built a social network that pulled these experts together to share voices. social strategy

Success Formula for Discussion Forums in Financial Services

Tony Karrer

Of course, there’s a lot of great information out there on this via eLearning Learning under terms like Discussion Forum , Collaboration in Discussion Forums , Discussion Forum Adoption , Benefits of Discussion Forums , Discussion Forum Case Studies. I also checked out Nancy White’s Communities and Networks site under Discussion Forums , Case Studies of Discussion Forums , and Community Building and Discussion Forums.

5 Book Recommendations for Nonprofit Networking and Data Nerds

Beth Kanter

But it is also a quiet time of year and a good time to catch up on reading. Also, if you are looking for a last minute gift for the nonprofit networking and data nerd in your life, here’s some book recommendations. Online social networks and the Internet are a part of our everyday life, work, and even death – whether we embrace it or not, we need a good guide to navigating this world.

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Build trust, embrace networks, manage complexity

Harold Jarche

Hierarchies, simple branching networks, are obsolete. A connected enterprise starts by building a foundation of trust, embracing networks, and then managing complexity. Networks. This is why everyone, from an individual contributor to the CEO, has to understand networks. Networks enable organizations to deal with complexity by empowering people to connect with whom they need to, without permission. Networks are in a state of perpetual Beta. Hierarchies.

Virtual Worlds: Affordances and Learning

Clark Quinn

Tony talked about his new book with Karl Kapp, Chuck Hamilton spoke on lessons learned through IBM’s invovlement in Virtual Worlds, Koreen Olbrish chaired a panel with a number of great case studies, to name just a few of the great opportunities. The revelation for me, however, was linking the social informal learning with virtual worlds. Virtual worlds can be used for both formal and informal learning, they’re platforms for social action.

Filtering is about trust

Harold Jarche

JaneBozarth [ Jane was looking for some case studies on Twitter in the workplace]: microblogging at Qualcomm & Qualitative Study on Micro-blogging at Work. timkastelle – Great post by Irving Wladowsky-Berger – focus on idea flow, not idea stocks: The Business Value of Social Networks.

The Art of Tidying of Your Online Professional Network Connections

Beth Kanter

I’ve just finished teaching an online course for The Knight Digital Media Center @ USC Annenberg for community foundation leaders on practical networked leadership skills. It covered how leaders can use their social channels as their authentic selves to engage with their communities and in leadership conversations with peers, social learning, and intentionally building and developing professional networks online. … Read More Professional Networking

Just a Spoonful of Sugar

Martijn Linssen

I stumbled across an interesting perspective this morning – one that argues perhaps we are “over thinking” the notion of a social enterprise. “How different I wondered was the social capital I build up when I share a Word problem work-around on the company social network from when I lend my neighbor the proverbial cup of sugar. ” The author goes on to posit that our social capital management is probabl y the same offline as offline.

Just a Spoonful of Sugar

Martijn Linssen

I stumbled across an interesting perspective this morning – one that argues perhaps we are “over thinking” the notion of a social enterprise. “How different I wondered was the social capital I build up when I share a Word problem work-around on the company social network from when I lend my neighbor the proverbial cup of sugar. ” The author goes on to posit that our social capital management is probabl y the same offline as offline.

Lean or Agility?

Dave Snowden

There are also case studies here and here. Link : Videos that elaborate on the analysis side of SenseMaker® (these are real cases). Link : Social network stimulation (constrained self-orgaising teams). I gave a keynote address at LSSC11 this morning looking at the application of complexity theory to software design.

Just a Spoonful of Sugar

Martijn Linssen

I stumbled across an interesting perspective this morning – one that argues perhaps we are “over thinking” the notion of a social enterprise. “How different I wondered was the social capital I build up when I share a Word problem work-around on the company social network from when I lend my neighbor the proverbial cup of sugar. ” The author goes on to posit that our social capital management is probabl y the same offline as offline.

Jobs, networks and economics

Harold Jarche

QUOTES: @sandymaxey – “Hierarchical networks appear incestuous, perpetuate mindless incrementalism, reinforce stagnant thinking. – Wall Street Journal : A new study by researchers at U.C. Boeing Case Study provided by Telecommute Connecticut). etiennewenger: New paper on assessing value creation for communities and networks: A Conceptual Framework (PDF) – via @NancyWhite. We use the term network as a shortcut for social network.

July bonanza at Working Smarter Daily

Jay Cross

Working Smarter Daily draws upon ideas from design thinking, network optimization, brain science, user experience design, learning theory, organizational development, social business, technology, collaboration, web 2.0 patterns, social psychology, value network analysis, anthropology, complexity theory, and more. Working Smarter Daily embraces the spirit of agile software, action learning, social networks, and parallel developments in many disciplines.

Transparent work

Harold Jarche

Tweet People are now the engine of change and the fuel is communications, says Jay Deragon in Systemic Impact of Social Technology. These were professional associations, networks of researchers and administrators, and others. Communication in a network is not the same as what we may have considered as traditional business communications. For more contextual knowledge, I ask my network via text message, Twitter, blog or forum.

Learning and KM: Separated at birth?

Jay Cross

A social media consumer, HBS professor, MIT research scientist, and author, McAfee focuses on how emergent social software platforms are benefiting enterprises, and how smart organizations and their leaders are making effective use of them to share knowledge, inspire innovation, and enable decision making. Hear how microblogging is > being used in the enterprise and about other social media tools to connect people, enhance knowledge sharing, and enable collaboration.

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IBM Lotusphere and IBM Connect 2011 – The Agendas #ls12 #ibmconnect

Luis Suarez

So I thought that perhaps for the potential last blog post from yours truly for a short while over here, while I get to enjoy plenty of offline social networking, it would be a good thing to share some insights around the agendas of both Lotusphere and IBM Connect that will be kicking off officially tomorrow morning and that, by the looks of it, this year they are much more social than ever before! IBM Innovation Social Enterprise Travelling

Social Media and Learning: Implications

Harold Jarche

Jason Willensky – “Will we be forced to chase hot tools and social platforms to stay competitive… is this an ever-expanding universe of tech goodies? Specifically, what are some design options for courses that might be “open ended&# that the social networking tools allow? It may taper off, but it seems to me the seeds are here for a continuing discussion, ongoing contribution of case studies, exploration of tools not examined here, etc.

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