Serving Experience As The Product

Adaptive Path

The experience is the product. Whether we talk about greeting cards, mobile apps, or vacation get-aways, the experience is the product. It’s time organizations took a look at how we plan, manage, and organize around the experiences of customers.

The Puzzling Technology Adoption Discrepancy Between Individuals and Institutions

Irving Wladawsky-Berger

The Foundation index, measures the fast moving advances in technology performance and adoption, as well as the shifts of global public policy that are reducing the barriers to entry and movement. This discrepancy in technology adoption has been observed for the past few years.

Trending Sources

Generations, Social and Enterprise: adopt vs adapt

Martijn Linssen

and Social are about humans, people, change management, radical organisation change, and, in the end, about tools And, on the field of Integration, the theme of adopt versus adapt has always played the most significant role in my working life. Do we adopt the industry standards?

self-organization is the future

Harold Jarche

If we as a society think it is important that citizens are engaged, people are passionate about their work, and that we all contribute to making a better world, then we need to enable self-organization. Like democracy, self-organized teams are hard work.

The connected enterprise adoption curve

Harold Jarche

Very few organizations are truly open. These are the early adopters. If “informal social relationships have always been linked to effective performance” then open organizations are really a business necessity. [First.]

Yammer and why activity streams are a key foundation for integrated applications and organizations

Ross Dawson

Since Tibbr’s launch Salesforce.com’s Chatter product has developed its activity stream capabilities, and in fact now allows process steps to be taken from within the Chatter stream. Newsgator’s Social Sites product specifically integrates activities from across applications into streams , and Jive also has launched activity streams within its suite of products, among many moves from leading enterprise social software players.

Qantas Business Radio: why crowdsourcing will drive the future of organizations

Ross Dawson

My interview was very broad-ranging: we spent some time discussing implications for organizations of a connected world including the role of crowdsourcing and the idea of the global brain, went on to look at how to use the iPad for work and why it is the first technology that is better than paper for many purposes, and finally when newspapers will become extinct around the world.

The Top 5 Lean Startup Resources for Social Good Organizations

Beth Kanter

” The Top 5 Lean Startup Resources for Social Good Organizations – Guest Post by By:Leah Neaderthal, Co-Founder, Lean Impact. The Lean for Social Good Summits bring together 30+ social good organizations using Lean, to share their stories on stage.

What’s Needed First? Culture Change or Enterprise 2.0 Adoption

Dan Pontefract

adoption? tools need to become so simplistic, easy to use and of course generally available to an organization before a culture can be considered connected, flat and more collaborative? There is a dilemma that exists in the 90-9-1 phenomenon.

To Really Drive Enterprise 2.0 Forward We Need A Behaviour Change

Dan Pontefract

My hopes were that we’d begin using the behavior of reciprocity both within the walls of our organizations as well as being members of society at large. Why do I land on productive, and not collaborative, or engaged, or learned, or reciprocal, or connected?

Adopting The No Asshole Rule: Don't Bother If The Words Are.

Bob Sutton

Center for Work, Technology and Organization. James Adams: Good Products, Bad Products: Essential Elements to Achieving Superior Quality. Thomas Kelley: The Ten Faces of Innovation: IDEOs Strategies for Defeating the Devils Advocate and Driving Creativity Throughout Your Organization. Robert Hogan: Personality and the Fate of Organizations. Tim Brown: Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation. Bob Sutton.

The Org Structure of Enterprise 2.0

Dan Pontefract

Adoption Council , founded by Susan Scrupski. in their respective organization. Naively, it donned on me recently that the members come from everywhere in the organization; IT, Learning, HR, Consulting, Customer-Facing and even Social Media specific teams. adoption council

A Review of SAP Jam

Dan Pontefract

We went live with Jam in late summer of 2013, and thus far I’d say we are relatively satisfied with what it can do, and where we’re at as an organization in terms of adoption and usage.

What is your organization’s “One Metric That Matters”?

Beth Kanter

Hunter who shares his approach to working with top nonprofits organizations to embrace performance management. His work has sparked transformation for many of the country’s top nonprofit organizations. Everyone in your organization should be inspired and encouraged to experiment.

Webinar Software - Adoption Advice

Tony Karrer

Good question about adoption of webinar software / services - this time from someone who went to my workshop in Cincinnati - Revolution in Workplace Learning - who by the way - called it "awesome." Here's the question: We are currently moving toward web-based training for an external audience and have been experimenting with a modest product called Ready Talk. We are considering moving to other products such as Adobe Connect.

Social Business Forum 2011 – Communities or Organisations – The New Collaboration Ecology

Luis Suarez

Here is the embedded code of the video recording: Organizations or Communities? IBM Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Enterprise

The Trials and Tribulations of a Mobile Knowledge Worker in a Social Business World

Luis Suarez

And while talking to the event organizers, who did their best in addressing the issues, we found out that they payed big bucks, and I mean big bucks!!, IBM Innovation Knowledge Management Knowledge Tools Personal KM Productivity Tools Social Enterprise Travelling

Social Business Begins by Unleashing Your Business Talent

Luis Suarez

In “ Experimenting on Themselves &# Erica comes to describe one of my all time favourite programs inside IBM, which, in my opinion, has been much responsible for IBM’s breath-taking adoption of social software, technology and rampant innovation, over the course of the last 15 years!

Social Task Management – When Social Business Got Down to Work – #e2conf Highlights

Luis Suarez

is getting down to some serious work, allowing knowledge workers to become more effective and productive at what they already do, that is, excel at their jobs. Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Enterprise

Webinar Software - Adoption Advice

Clark Quinn

Good question about adoption of webinar software / services - this time from someone who went to my workshop in Cincinnati - Revolution in Workplace Learning - who by the way - called it "awesome." Here's the question: We are currently moving toward web-based training for an external audience and have been experimenting with a modest product called Ready Talk. We are considering moving to other products such as Adobe Connect.

SharePoint 2010: The New Employee Gateway?

Dan Pontefract

It’s quite amazing, in my opinion, considering the product is relatively archaic and institutionalized. Granted, without proper governance, disparate SharePoint sites have infiltrated organizations and, sadly, given rise to the bad reputation. Adoption Council member and Canadian).

Newspapers, Paywalls, and Core Users ? Clay Shirky

Clay Shirky

This may be the year where newspapers finally drop the idea of treating all news as a product, and all readers as customers. Finally, and most recently, were a pair of announcements last month: The Chicago Sun-Times was adopting a new threshold charge , and the Minneapolis Star-Tribune said that their existing one was also working well. Taken together, these events are a blow to the idea that online news can be treated as a simple product for sale, as the physical newspaper was.

IT, Productivity and Organizational Capital

Irving Wladawsky-Berger

But, to achieve long term economic growth, as well as gains in our standard of living , the US must also focus on innovation and productivity growth. US labor productivity - “the amount of goods and services that a laborer produces in a given amount of time” - grew at only 1.5% This period of slow productivity coincided with the rapid growth in the use of computers in business, giving rise to the Solow. As the US recovers from the financial.

Did Zappos Just Ruin Their Culture Or Is It A Brilliant Org Redesign?

Dan Pontefract

Instead of the “Z Cafe” being simply a place to order food and grab a cappuccino, the company placed its “Mainframe Zappos Tech Support” center in the middle of “Z Cafe,” not banishing it to the basement where many other organizations house similar IT outfits.

Enterprise Learning & Digital Transformation

Jay Cross

” It’s a breakout that’s happening throughout organizations as they embrace digital technology. Erik Brynjolfsson, professor at MIT’s Center for eBusiness has identified seven practices of highly productive firms that have embraced digital transformation.

Adaptation: The Key to Become a Socially Integrated Enterprise

Luis Suarez

In Adoption via Peer Pressure? Eric comes forward to suggest that driving adoption through peer pressure , if done properly, could surely help out in the long run. But I am no longer certain that (social) peer pressure would eventually help much with those adoption efforts.

Open Innovation 2.0

Irving Wladawsky-Berger

Startups did away with the gaps altogether, significantly decreasing the time-to-market for new products and services, and putting huge pressure on those enterprises still operating under the old rules. Plan - “Adoption and scale should be the focus of innovation efforts, not product creation.

The Evolving Social Organization

Harold Jarche

As organizations grow, the original simplicity gets harder to maintain. Current management wisdom – based on Robin Dunbar’s research ; the size of military units through history; and the work of management experts such as Tom Peters – considers the ideal size of an organization to be around 150 people. Today’s large, complicated organizations are now facing increasingly complex business environments that require agility in simultaneously learning and working.

Design Thinking and the Workplace Experience

Irving Wladawsky-Berger

Design has long played a major role in product innovation. But in the last few years, a shift has been underway bringing design to the very core of the business. “ The Evolution of Design Thinking : It’s no longer just for products. Collaboration, co-creation, co-production.

Design 102

Leveraging Commercial Best Practices to Maximize Government Productivity

Irving Wladawsky-Berger

On October 6, the Technology CEO Council released its report One Trillion Reasons: How Commercial Best Practices to Maximize Productivity Can Save Taxpayer Money and Enhance Government Services. By harnessing major technological shifts and adopting best business practices, we can not only make our government far more productive, but also foster greater innovation in areas ranging from healthcare to education and energy – innovation that will generate economic growth and job creation. “We

Two-Speed IT Architectures

Irving Wladawsky-Berger

I recently read an interesting McKinsey article, Organizing for digital acceleration: Making a two-speed IT operating model work. Align technology and production systems with business goals. . Focus on agile product development to enhance customer engagements. .

a new business ideology

Harold Jarche

Technology leads organizations. Organizations lead institutions. The following table shows how ideas, technology, organizations, and institutions are changing as we enter a network economy. which flow around and support the core product and service value chain.

Dismantling hierarchies

Harold Jarche

Can organizations still function if we dismantle hierarchies? In the social imperative , Jay Cross asked me how can organizations restructure in order to deal with complexity. Harold, is this a tipping point phenomenon or can organizations dismantle bureaucracy incrementally?

From ideas to ideology

Harold Jarche

Technology leads organizations. Organizations lead institutions. So basically, ideas are enabled by new technology around which new organizations are created. And the duty of enforcing the adoption of standards and enforcing this cooperation rests with management alone.

The Transformative Power of Cloud Computing

Irving Wladawsky-Berger

I was recently involved in two different meetings, each convened by an IT research organization focused on providing strategic advice to CIOs. My participation in each of the CIO meetings was in the form of a fireside chat with a senior analyst of the organization.

Data 86

The Role of the Collaboration Advisor

Jane Hart

For many organizations as well as the workers within them, this is going to be a fundamental new approach to working (and learning), so they are likely to need a lot of support as they adopt these new collaboration practices.

I Know It When I See It

Andy McAfee

product?&# – are just windowdressing on products that are still essentially geared for Collaboration 1.0. Whose products at present come closest to enabling Web 2.0-style collaboration and interaction in enterprise environments? products that lack the ability to produce “meaningful&# RSS feeds. In extremely large organizations, this is a constant struggle. Customers want exactly the products and services THEY need to be more successful.

principles and models for the network era

Harold Jarche

But the age of oil is ending, and markets are being replaced by networks as the dominant organizing model. Three Organizing Principles. There are also some organizing principles that can give us a common starting point from which to build the new organizations for a network society.

BlueIQ at IBM Finally Goes External!

Luis Suarez

So, as I am ramping up the last few hours of my holidays, yesterday afternoon I found out, through my colleagues, that, after a long while, our IBM Social Software Internal Adoption Program is now ready to transcend the firewall and go external. ( Note: You see?

Serious AI Challenges that Require Our Attention

Irving Wladawsky-Berger

Despite wide adoption, predictive policing is still in its infancy, open to bias and hard to evaluate…”. The natural tendency to rush to adopt new technologies should be resisted until a true understanding is reached as to their short and long term effects.