Informal Learning – the other 80%

Jay Cross

The start-up stiffed me but the paper morphed into the Informal Learning book. I’ll be leading a series of master classes on informal learning and working smarter in Europe. Informal Learning – the other 80%. Employees and partners with more capacity to learn are more versatile in adapting to future conditions. Because organizations are oblivious to informal learning, they fail to invest in it. Learning is social.

Pulling informal learning

Harold Jarche

Knowledge has to be adapted before it can be adopted. They highlight the difference between Push and Pull learning. Informal learning is mostly Pull. There are many do-it-yourself applications available today that let people take control of their learning. They are also more in control of who Pushes to them, through social networks and other sources of online information. Informal Learning

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Don’t drink the informal learning snake oil

Jay Cross

The 1999 Online Learning conference in Los Angeles was ground zero for eLearning. Our dream of personalized, modular, always-on learning was dashed. I fear that charlatans and dummies are taking informal learning down the same road. An Informal Learning Sequel? While it took six years to arrive, informal learning has become L&D’s flavor of the day. Numerous consultants are offering to help manage informal learning. (It

Junky Informal Learning

Jay Cross

“How do you learn what’s going on? How do you learn to do your job?” Four years ago, Junk adopted the Net Promoter Score program: I like these guys. Informal Learning1-800-GOT-JUNK (“Junk”) came by Internet Time Lab to pick up 24 months of trash. The two thirty-somethings who showed up were pleasant, hard-working, and efficient. One fellow liked his job because it fix his life as a musician.

The key to informal learning is autonomy

Jane Hart

Jay Cross, the author of the 2007 seminal book, Informal Learning, Rediscovering the Natural Pathways that Inspire Innovation and Performance , recently wrote a blog post in which he explained that although there has been a lot of talk about “informal learning” in the last five years, there has been very little action. They acted as if the natural way of informal learning didn’t exist. Social learning

Informal Learning 2.0

Jay Cross

Published in Chief Learning Officer, August 2009. Informal Learning 2.0. Corporate approaches to learning have to change, as well. Until the shift from industrial to network dominance, corporations could compensate for crummy learning by hiring experienced people and managing ingenious command-and-control structures. Organizations that don’t learn can’t keep up. It’s learn or die. Increasing customer loyalty though learning.

Formalized informal learning: a blend we don’t need

Harold Jarche

Telling people that we can “formalize informal learning&# is a not so subtle way of saying, “it’s OK, you don’t have to make any fundamental changes to the way you’ve been been doing training & development for the past half century&#. I asked the question in February’s eCollab Blog Carnival , with tongue very close to my cheek, because I knew it would stimulate discussion on the role of informal learning in workplace performance.

An unpredictable conversation about informal learning

Jay Cross's Informal Learning

An Informal Conversation about Informal Learning. You can’t get too formal when your topic is informal learning. Shortly after my book on informal learning came out, I told an audience, “I’m really glad to be here because I’m looking forward to hearing what I have to say.&# So join Mark Sylvester and me to listen in on an informal conversation later this week. Topics conversation will include: Informal Learning.

how not to adopt an lcms

Xyleme

Home > Executive Perspective > How not to adopt an LCMS How not to adopt an LCMS June 2nd, 2009 Goto comments Leave a comment As the economy has forced organizations to do more with less, we’re seeing more and more interest in LCMS systems. Some common mistakes organizations make when adopting and LCMS are: Trying to shoe-horn your existing process into your new system. One of the reasons you’re adopting an LCMS is to streamline your process.

The Real Challenge around Informal Learning

Tony Karrer

The Real Challenge around Informal Learning Over the last few days I've had a blog conversation with Stephen Downes around what is informal learning: The Form of Informal - 2 More on the Form of Informal The Form of Informal The Paradox of Informal Learning (Form of Informal?) Instead, I've taken away something very important: Informal learning is like pornography I'll know it when I see it.

Pick of the Month: June 2012 – Informal learning, Yammer, collab platforms, change, and keep learning

Jane Hart

1 – Informal Learning. Informal Learning continued to be a dominant theme through June. Clark Quinn, (6 June) started us off with a post: Getting pragmatic about informal. “The L&D group has to start facilitating the sharing of information between folks. How about ensuring the availability of tools like blogs, micro-blogs, wikis, discussion forums, media file creating/sharing, and profiles, and helping communities learn to use them?

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Dear C-Suite: We Don’t Do Training Anymore

Dan Pontefract

It’s time to help the C-Suite – aside from Peter Aceto and other learning savvy and employee engagement focused C-Suite leaders – to appreciate and understand that organizations don’t do training anymore. Sure, for the purists and traditionalists in the learning space who are hell-bent to ensure the ‘sage on the stage’ continues, I’m certain they will scoff at the very mention of trying to erase the term training from Oxford’s illustrious dictionary.

The CEO will be the next CLO

Harold Jarche

Chief Learning Officers will be the next CEO’s say John Hagel and John Seely Brown, in this short video from Deloitte. I think it will be much easier, and more important, for business leaders to understand the significance of learning in the workplace. Even Adidas has adopted my adage that today, work is learning and learning is the work. Often, the learning professionals are not core to the business. So where will learning leadership come from?

Why Training Needs to go Agile (Part 1 – The Basics)

Xyleme

In other words, learning needs to go Agile. So how do Training Vendors help training organizations go agile: they adopt Agile Development. In 2011, recognizing the rapid change in the training industry and our clients’ need to quickly adapt to the needs of their learners, Xyleme fully embraced and adopted enterprise-wide, the Agile Development Model. Agile Development Learning Technologies informal learning

50 suggestions for implementing 70-20-10

Jay Cross

People learn their jobs by doing their jobs. These posts offer guidance to managers who want to make learning from experience and conversation more effective. Convergence of work and learning. Work and learning have merged. We learn on the job to do the job. In a time of increased business speed, learning is vital. To stay ahead and create more value, you have to learn faster, better, smarter. They have to learn on the fly.

50 suggestions for implementing 70-20-10

Jay Cross

Post 1 People learn their jobs by doing their jobs. We learn to do the job on the job. To stay ahead and create more value, you have to learn faster, better, smarter. As standalone companies realize that they’re really extended enterprises, co-learning with customers and stakeholders becomes important as everyone faces the future together. These posts offer guidance to managers who want to make learning from experience and conversation more effective.

2497 and counting

Harold Jarche

What will you have learned during that decade? Finally, thanks to Automattic for making WordPress, which I adopted in 2006, and it made my online life much simpler. Communities Informal Learning Do you think you will still be working, in some capacity, in 10 years? Will you remember much of it? Will you have access to reminders and artifacts that could jog your memory? Perhaps you need an outboard brain. Yesterday marked 10 years of blogging here at jarche.com.

strategic transformation of workplace learning

Harold Jarche

Is your learning and development team able to transform so it can support complex work, help people be more creative, and adapt to the changing nature of the digital workplace? This means changing the very essence of what ‘learning’ means in the company, through both a new understanding of how it happens in the workplace (i.e. The strategic transformation of organizational learning requires a shift from delivery of content and courses to integrating learning and working.

It is time to simplify

Harold Jarche

The five informal learning methods described in yesterday’s post on Learning in the Workplace have one thing in common. To compensate for its complicated processes, the enterprise attempts to shift to another paradigm, and tries to become a learning organization, putting significant effort into training. Today’s large, complicated organizations are now facing increasingly complex business environments that require agility in simultaneously learning and working.

How to Replace Top-Down Training with Collaborative Learning (3)

Jay Cross

Technological infrastructure for social learning. Work and learning are converging, and as this change happens, the infrastructure of the old corporate learning must go – things like traditional one-size-fit-all in-person training seminars. In its place enters social and informal learning hubs like on-demand content, live online discussions, wikis and forums, and searchable content archives. Choosing and subscribing to streams of information I’m interested in.

Once more, across that chasm

Harold Jarche

Geoffrey Moore’s analogy of “ crossing the chasm ” is that any new technology is quickly adopted by innovators and early adopters, but there is a chasm to cross in order to get the more pragmatic majority to adopt the new technology. My consulting work is mostly bridging the chasm: I am an early adopter myself, and use this experience to work with the early pragmatic majority. Workflow Learning (including wider acceptance of performance support instead of training).

Training departments will shrink

Harold Jarche

Tweet The Epic social learning debate for Summer 2011 states: “This house believes that as social learning grows, so the requirement for traditional training departments shrinks.&#. The famous ADDIE model did not get adopted until 1975, just as the baby boomers were entering university and the business world. Even the information economy is giving way to the creative economy. Informal Learning Learning SocialLearning Work

50 suggestions for implementing 70-20-10 (2)

Jay Cross

The 70 percent: learning from experience. People learn by doing. We learn from experience and achieve mastery through practice. Apprenticeship & peer learning. Apprenticeship is a time-honored method of learning by experience, but I suspect that it didn’t go down like the history books tell us. In the meantime, junior apprentices learn from senior apprentices. Nothing new there: we learn more from our peers than from our superiors.

Standalone LMS is Still Dead (rebutting & agreeing w/ Dave Wilkins)

Dan Pontefract

Last week, Dave Wilkins of Learn.com wrote a piece entitled “ A Defense of the LMS (and a case for the future of social learning) ”. Formal learning needs to blend with any informal and social learning output in the new world. (ie. Informal or social learning needs to blend with formal learning. What we need to do is ensure we weave a formal, informal and social learning workflow together. Why Learning 2.0 & Enterprise 2.0

50 suggestions for implementing 70-20-10 (3)

Jay Cross

The 20 percent: learning through others. Learning is social. People learn with and through others. Conversations are the stem cells of learning. People learn more in an environment that encourages conversation, so make sure you’re fostering an environment where people talk to each other. The kids will learn a lot more this way. Companies need to take advantage of the social nature of learning. Email me for information on working with the Alliance.

Network Learning: Working Smarter

Harold Jarche

Tweet “In the period ahead of us, more important than advances in computer design will be the advances we can make in our understanding of human information processing – of thinking, problem solving, and decision making…” ~ Herbert Simon, Economics Nobel-prize winner (1968). The World Wide Web is changing how many of us do our work as we become more connected to information and each other. This information overload has a direct impact on workplace learning.

Corporate Learning’s focus

Harold Jarche

Tweet Inspired by Jay Cross, Amanda Fenton asks how her Corporate Learning department could better meet the needs of employees. I think these are excellent questions and the answers form the basis of addressing how to integrate work and learning in the enterprise. Q1) Close to 80% of learning happens informally and 20% formally, yet we spend most of our time and money on the 20%. One final note, don’t try to formalize informal learning.

The Evolving Social Organization

Harold Jarche

To compensate for its complicated processes, the enterprise attempts to shift to another paradigm, and tries to become a learning organization, putting significant effort into training. Today’s large, complicated organizations are now facing increasingly complex business environments that require agility in simultaneously learning and working. Learning Organization. Learning from these social interactions is a key to business innovation.

Agility and Autonomy

Harold Jarche

for social learning to be successfully implemented in an organisation it is not just about adding in the new tools or platforms but also about acquiring a new mindset and new skillset for both learning professionals and individuals. Jane Hart shows in this Table; Social Learning = New Toolset + New Mindset + New Skillset. Today, that is not often the case and much software development has adopted more agile methods. Social Learning.

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Practice to be best

Harold Jarche

We may think we should adopt best practices , but to be really effective and innovative we need to practice to be best. And, he insisted, hospitals should give patients total access to the information. “ ‘No secrets’ is the new rule in my escape fire,” he said. It would also serve a fundamental moral good, because people should be able to learn about anything that affects their lives. What is needed is better thinking and learning while practicing to be the best.

The Future of the Training Department

Harold Jarche

Sometimes guilds helped apprentices learn by doing things under the eye of a master, but there weren’t any trainers involved. Xerox Learning, DDI, Forum Corporation, and hundreds of other “instructional systems companies&# sprung up. Thousands upon thousands of trainers attended conferences to learn about new approaches like programmed instruction, behavior modification, roleplay, certification, CD-ROM, sensitivity training. Adopting new models of learning.

PKM: Working Smarter

Harold Jarche

Here’s the a description and rationale for adopting PKM, individually and within organizations: PKM is a way to deal with ever-increasing amounts of digital information. It requires an open attitude toward learning and finding new things (I Seek). A PKM mindset aids in observing, thinking and using information & knowledge better (I Sense). Tags: Communities Informal Learning InternetTime Performance Improvement

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Jay Cross's Informal Learning - Untitled Article

Jay Cross's Informal Learning

Informal Learning Flow is back! It’s my one-stop-shop for keeping up with things that influence informal learning — and generally don’t show up on traditional learning sites. 12 Adoption Strategies for Web 2.0 Why We Don’t Care About Information Overload - HarvardBusiness.org , December 8, 2009. The Two-Day Total Twitter Immersion - You Learn Something New Every Day , December 6, 2009.

Connecting ideas with communities

Harold Jarche

I use the chasm model to explain my professional work of 1) seeing what is ready to cross the chasm by 2) staying connected to the innovators & being an early adopter so that 3) I can help mainstream organizations. Mavens are the senders and receivers of information. For example, informal learning in the organization was an idea five years ago. Jay Cross (maven) published one of the first business books on the subject in 2006 - Informal Learning.

Social Media and Learning: Implications

Harold Jarche

I’m continuing on my theme of capturing what we learned during our Work Literacy online workshop in 2008, before Ning pulls the plug on us. Previous posts have discussed several aspects of what we learned and I’d like to review some of the summative commentary. Thinking about learning. These kinds of tools make it possible to compose and share your thoughts on what you are learning, to ask questions, to get feedback from others (many of whom you have never met).

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Fluctuating support networks

Harold Jarche

Judith passed on a couple of papers which I found most interesting, as she has looked deeply into the theory behind the need for what I would describe as social learning networks. As an informal response to the formal organization, fluctuating support networks deviate from the conventions of the formal organization and provide network members with a venue for fulfilling unmet social and psychological work-related needs. Tags: Communities Informal Learning Work

2009: year of the tweet

Harold Jarche

Though I registered in 2007, after having tried tried out Jaiku, I didn’t really adopt micro-blogging until mid 2008. Mavens are the senders and receivers of information. Choosing the right mix of Mavens & Connectors to follow can increase serendipitous learning opportunities, without being overwhelmed by noise. Tags: Communities Informal Learning Twitter has significantly change how I communicate online.

Get out

Jay Cross

In Brain Rules , John Medina writes that if you want something to stick in your memory, learn it while walking outside. The impact of learning disorders subsides in half the kids who take breaks in the woods instead of concrete playgrounds. However, for overall productivity, all of us should adopt the routine. Learning Takes Brains. Tags: Just Jay Informal Learning View to the northeast, toward Sacramento.

Dust-up at Training Zone

Jay Cross

Jay Cross, the man who coined the term ‘elearning’, believes the web is revolutionising the way we learn. Not through the kind of elearning of the 1990s but via the explosion of online communities which effectively democratise the way we learn. Cross believes the era of traditional course-led training is coming to an end and that informal, social learning is the way forward. Mike Levy interviews the guru of new learning approaches.

PKM – start small

Harold Jarche

The early adopters of social bookmarking may become facilitators for some of the other knowledge sharing activities I’ve previously suggested (and I haven’t even mentioned twitter ): Aggregate. Tags: Informal Learning Tony Karrer responded to my question yesterday on what aspects of PKM I should consider for the LearnTrends conference: Harold – my question is what organizations should be doing around this? What skill building?

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Twitter potpourri

Harold Jarche

c4lptnews Leveraging Human Networks to accelerate learning | CLO magazine. Shai Agassi: A bold plan for mass adoption of electric cars ( TED ) Inspiring, Hopeful, Fantastic! KathySierra Cut a few prime-time ads, use the money to hire fabulous usability & instructional design team to craft/implement a spectacular user learning “strategy&#. On calculating ROI for human activities (economics, learning, marketing, etc.)

Learning Together

Harold Jarche

Much of our work has been around informal learning and performance improvement in the workplace. My work with Drupal , as an early adopter, introduced me to Bill who is now providing our platform of choice for TogetherLearn. I see myself as a bridge between theory and practice, or between early adopters and the early majority, as this picture shows. Today, at 8:00 PM GMT we’ll be introducing our new venture, TogetherLearn.

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Connecting and Communicating through Effective Conversations

Harold Jarche

Dave’s work has helped me develop practical processes for knowledge workers, such as sense-making with PKM and his observation that most workers want the company knowledge-base to be very personal informs this work. According to Dave, only three information technologies were adopted wholesale by enterprises (fax, e-mail, intranets) with minimal results in the management of information or knowledge. Tags: Informal Learning Wirearchy

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