Dimensions of difficulty
JULY 11, 2019
Addressing complex product complaints can be much more complex. Using our brains for complex pattern matching and decision making is likely better than remembering arbitrary and rote steps. design strategyAs one of the things I talk about, I was exploring the dimensions of difficulty for performance that guide the solutions we should offer. What determines when we should use performance support , automate approaches, we need formal training, or a blend, or…?