Dion Hinchcliffe

Today's customer experience mandate: Avoid '50 first dates'

Dion Hinchcliffe

These days, digital channel proliferation is making it more complex than ever to connect with and satisfy customers, whose own expectations of service are growing rapidly. Maintaining a coherent digital experience appears to be an essential element of the solution

Five emerging technologies for rapid digital transformation

Dion Hinchcliffe

The enterprise world of technology is finally catching up with the consumer world. Here are some representative examples of new enabling products for faster digital change

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Who controls the marketing tech stack in 2017: The CIO or CMO?

Dion Hinchcliffe

A funny thing happened along the way to using technology to better connect with the marketplace: The CIO and CMO both decided to have a hand in it. How will they agree and align in 2017 as digital becomes central to the end-to-end customer experience

The SAP platform and digital transformation

Dion Hinchcliffe

I had the opportunity to attend SAP TechEd in Barcelona recently in order to assess the software giant's latest enhancements to their platform. In the process, I also gauged its readiness to fully support that urgent IT priority of our time, digital transformation

Digital workplace update: Why enterprise collaboration is exciting again

Dion Hinchcliffe

After years of incremental progress, the enterprise collaboration industry is currently seeing a burst of innovation that's led to several new approaches that have real potential to become digital workplace breakthroughs

The new digital workplace: How enterprises are preparing for the future of work

Dion Hinchcliffe

As innovation in computing devices, apps, and potent new techniques for applying them proliferate in the consumer world, companies are struggling to close the gap. Social Enterprise Enterprise 2.0 Unified Comms IT Priorities Enterprise Software Emerging Tech Consumerization Collaboration Innovation

SAP's platform strategy doubles down on cloud, IoT, AI, and user experience

Dion Hinchcliffe

A series of strategic communications this month demonstrates that SAP is not just serious about cloud, but is betting the business that it can create the most contemporary, compelling, and capable enterprise cloud platform

Can we achieve a better, more effective digital workplace?

Dion Hinchcliffe

As a confluence of new apps and devices steadily flow into the enterprise, they're encountering a growing sense that the digital workplace has become too complex and fragmented to be properly effective. What can organizations do

A CIO's guide to the future of work

Dion Hinchcliffe

Today''s digital workplace is constantly inundated with new applications and devices, as tech investment also decentralizes. Top technology leaders are seeking an orderly path to improvement, yet the the way forward remains more turbulent than ever. Fortunately, there are perspectives that can help. Collaboration Consumerization Enterprise Software IT Priorities Mobility Unified Comms Enterprise 2.0

Is the Internet of Things strategic to the enterprise?

Dion Hinchcliffe

Few are disputing the growth of connected devices of all kinds -- from office equipment to smartdust -- will be historic. But will it be critical to the survival and growth of the enterprise? Big Data Emerging Tech IT Priorities Mobility Networking

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What's top of mind for the CIO in 2016

Dion Hinchcliffe

As technology rapidly changes and the push for digital transformation reaches an all-time high, CIOs are increasingly focusing on bringing their entire organizations into the digital future, all while preventing even the smallest hiccup in operations. It's a tall order

The growing evidence for social business maturity

Dion Hinchcliffe

The journey of social software for changing the way we work has been a long and winding one. Now some organizations are going well beyond the basics to capture shared value. Enterprise 2.0

The enterprise technologies to watch in 2014

Dion Hinchcliffe

Emerging tech often takes a while to get into the enterprise. This year''s watchlist shows that there''s plenty of hot new spaces to watch, while a few much older trends are just now reaching mainstream. Big Data Cloud Enterprise Software IT Priorities Networking Tech Industry

Why Amazon dominates cloud computing yet should not be your knee-jerk choice

Dion Hinchcliffe

Long known for an expansive set of straightforward yet highly capable Web services backed by a long-term strategic vision, Amazon had a head start from the beginning. But it dominates today for other more subtle reasons that IT leaders must consider

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Is the Internet of Things strategic to the enterprise?

Dion Hinchcliffe

Few are disputing the growth of connected devices of all kinds -- from office equipment to smartdust -- will be historic. But will it be critical to the survival and growth of the enterprise?

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The new digital workplace: How enterprises are preparing for the future of work

Dion Hinchcliffe

As innovation in computing devices, apps, and potent new techniques for applying them proliferate in the consumer world, companies are struggling to close the gap.

Assessing Salesforce's platform and ecosystem

Dion Hinchcliffe

The ambitious tech company's cloud offerings have expanded in numerous dimensions over the last few years, from community and analytics to Internet of Things and most recently artificial intelligence. Where will the Salesforce platform and ecosystem ultimately end up taking its customers

What's the organizing principle of today's digital workplace?

Dion Hinchcliffe

As companies increasingly seek to update and modernize their digital workplace, along with the supporting skills their workers, they frequently struggle to determine what an effective organizing principle should be

How social business grew up

Dion Hinchcliffe

The management concepts that have evolved as social media has transformed global communication are now resulting in meaningful changes in the enterprise. CXO Collaboration IT Priorities Leadership

The enterprise products with disruptive potential for 2014

Dion Hinchcliffe

While there are plenty of new products emerging to challenge organizations in the way they plan, drive, deliver, and support the business, it helps to understand the leading players. CXO Cloud Consumerization Emerging Tech IT Priorities Reviews Software Leadership

Businesses have digitized, but not transformed

Dion Hinchcliffe

The average lifespan of the traditional enterprise is plummeting rapidly, largely due to inability to adapt to today''s fast changing technologies. CXO IT Priorities SAP CEBIT Tech Industry Leadership Social Enterprise

Emerging tech is transforming the workplace

Dion Hinchcliffe

While smart mobile devices, SaaS, and social software ushered in a wave of major change in the workplace, that''s nothing compared to what''s coming. Big Data Cloud Consumerization Hardware Mobility

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Emerging tech is transforming the workplace

Dion Hinchcliffe

While smart mobile devices, SaaS, and social software ushered in a wave of major change in the workplace, that''s nothing compared to what''s coming. Emerging Tech

The major enterprise collaboration platforms and their mobile clients

Dion Hinchcliffe

Most of the leading enterprise collaboration platforms have mobile clients as well as social networking features. Here''s a list of the leaders as well as a look at their mobile clients. Cloud Enterprise Software Mobility Software Enterprise 2.0 Social Enterprise

Enterprises confront the reality of 'multilayered' collaboration

Dion Hinchcliffe

The arrival of wave after wave of new communications and collaboration tools has overwhelmed many IT organizations. Far from blocking them, smart organizations are finding ways to bring order to the chaos

The enterprise technologies to watch in 2016

Dion Hinchcliffe

While enterprise technology has always been somewhat a breed apart from consumer tech, this year we see that consumer tech will definitively set the agenda for businesses like never before in this year's list of tech to watch

A new generation of CIO thinking emerges

Dion Hinchcliffe

As both business leadership and investment in technology grows outside the IT department in a era of large generational technology shifts, CIOs are considering new ways to think about the nature and role of IT

The new CIO mandate

Dion Hinchcliffe

Most corporate leaders are well aware that technology is increasingly setting the agenda when it comes to how business gets done. How should today''s CIO revisit the way they guide their organization? Consumerization Emerging Tech IT Priorities Tech Industry Leadership

A CIO's guide to the future of work

Dion Hinchcliffe

Today''s digital workplace is constantly inundated with new applications and devices, as tech investment also decentralizes. Top technology leaders are seeking an orderly path to improvement, yet the the way forward remains more turbulent than ever. Fortunately, there are perspectives that can help.

2013 predictions for enterprise social media

Dion Hinchcliffe

As the gap between consumer social media and the enterprise finally seems to be closing a bit, the rise of big data, mobility, and dark social will all have their say this year. Business Intelligence Tech Industry Enterprise 2.0 IT Priorities Enterprise Software Consumerization Collaboration CIO Big Data

The bar for digital experience is rising in exponential times

Dion Hinchcliffe

Most companies are still plugging away, digital channel by digital channel, at creating the experiences they think their customers expect. But the game has changed decisively as entirely new customer-facing technologies emerge

So long, app silos: And welcome to the digital workplace hub

Dion Hinchcliffe

Organizations are finally waking up to the need to foster better integration and improved usability by connecting business applications together into a more collaborative and coherent digital workplace. Now a new twist is emerging

How blockchain is likely to transform IT and business

Dion Hinchcliffe

The technology underpinning the well-known cryptocurrency, Bitcoin, is really the star of the show. Here's why Blockchain will almost certainly lead to a digital transparency and trust revolution near you. Cloud

Digital collaboration goes deeper, gets lightweight and intelligent

Dion Hinchcliffe

Two tracks seem to be emerging with today''s enterprise collaboration tools. Either they''re becoming full-sized suites with the kitchen sink, or they''re focusing making a few core features work better than anyone else. CXO Enterprise Software IT Priorities Enterprise 2.0 Social Enterprise

How IT leaders are grappling with tech change: Bi-modal and beyond

Dion Hinchcliffe

What''s old is new again as IT departments try to accelerate the transition to next-gen digital in a historic tide of technology innovation in 2015. Bi-modal IT and other models seem to offer a way forward, but pitfalls abound.

The enterprise technologies to watch in 2015

Dion Hinchcliffe

It's impressive how much the enterprise technology landscape has changed in just a year. While some priorities remain unchanged, important new players have emerged that business and IT leaders must consider in their plans this year

The digital workplace 2014: Plight and promise of today's employees

Dion Hinchcliffe

While technology has thoroughly infused the workplace, its strategic adoption and meaningful application by the typical worker is actually just beginning. Here''s how the digital workplace will look this year. CXO Consumerization Enterprise Software Unified Comms Enterprise 2.0 Business Intelligence Leadership Social Enterprise

While most companies weren't looking, social business remade the economy

Dion Hinchcliffe

Although many companies today are struggling to apply social media to the way they operate, a successful new crop of ''collaborative economy'' startups seems to show that traditional business will be fundamentally transformed instead. CXO Consumerization E-Commerce Emerging Tech IT Priorities Start-Ups Leadership Social Enterprise

Today's enterprise collaboration landscape: Cloudy, social, mobile

Dion Hinchcliffe

While the focus has shifted over the years, as have the vendors, the enterprise collaboration space finally looks a lot more like today''s digital world. Cloud Enterprise Software Mobility Software Unified Comms Enterprise 2.0 Social Enterprise

Digital priorities for the CIO in 2016

Dion Hinchcliffe

In an era of fast change, disruptive tech, and too many priorities, what will the CIO really need to focus on this year to deliver combined technical and business leadership that will guide their organizations into the future