The authors on knowledge management: Of course, one of the big challenges for companies is that, unlike information or data, knowledge does not flow easily, as it relies on long-term trust-based relationships. ” Networks vs Channels: “Data and knowledge flow through channels, whereas networks allow knowledge to flow.”

But both require greater implicit knowledge. Implicit knowledge, unlike explicit knowledge, is difficult to codify and standardize. Implicit knowledge is best developed through conversations and social relationships. 'Today’s digitally connected workplace demands a completely new set of skills.

“Every amateur epistemologist knows that knowledge cannot be managed. Education has always assumed that knowledge can be transferred and that we can carefully control the process through education. While knowledge cannot be managed, we can work at managing our own knowledge. David Jonassen.

The first month-long workshop on Personal Knowledge Management begins 1 September which will be led by Harold. Since setting up the Social Learning Centre  (SLC) earlier this year (which now has over 1,600 members) I have organized a large number of webinars, workshops and other events. Social learning

slide2learn #EdApp #iPadEd #mLearn #ADEANZ - uLearning Blog , August 1, 2011 Untether student knowledge access from curricula, grades, tests - Golden Swamp , August 11, 2011 Are you a #knowledge management expert? August hotlist hot

While you are there check this out: an interview with Verna on Incentivizing Knowledge Sharing - so close to my view ! By David Gurteen At the 2010 KM India Summit in Bangalore, Ankur Makhija of eClerx Services, recorded several mini-interviews with Verna Allee. We must stop "punishing people with rewards

Knowledge management systems have to be fragmented and experiential as anything more structured cannot handle the levels of uncertainty inherent in the future. That means building network connectivity and cross silo deployment capability before it is needed not during the event. could go on (and will over the next few days).

PKM - Personally Managing Your Knowledge. In looking at how we can make sense of the growing and changing knowledge in our respective professional fields (e.g. have called this my Personal Knowledge Management (PKM) system, a term that is not original to me, and is based on the work of many others. About. Contact.

But there was another significant trend in the answers… Learning and Work Converge In a world where Knowledge Work and Learning is Inseparable , finding ways to support and improve work is the same as finding ways to support and improve learning. Jay Cross in Ten Years After puts it: In a knowledge society, learning is the work.

At a services firm of 150,000 people that’s growing like a weed, knowledge management is a massive challenge. On my recent trip to India (post here , pictures here and here ) I got to sit down with Ashok Krish and his team. Ashok is the head of the Web 2.0 Innovation Lab at Tata Consultancy Services ( TCS ). within the company.

Tweet In 2009,  Anthony Poncier wrote a good post (in French) that covered the eight challenges of management in the virtual era; loosely translated as: Being concurrently nomadic and collaborative. The production of collective knowledge. Managing with both IQ and EQ (emotional quotient). Workers manage their own schedules.

Currently this is where corporate e-learning focuses its efforts  - delivering online learning experiences for its people to acquire existing bodies of knowledge or skill – it’s all about  learning the old. We think back to how we learned at school with a teacher, who took us through a topic step by step, in a logical way.

Tim Kastelle (a great source of knowledge on innovation) discusses how it’s better to have a good idea than a large network to fire off any old idea. The notion of aggregating/filtering/connecting for innovation is one that I have looked at for personal knowledge management. Good ideas have better acceleration.

'Earlier this week I wrote that practices like personal knowledge management (PKM), and its potential for enhanced serendipity can give us the underlying structure to become better hackers and more creative. What if community managers were already plugged in to other networks? Play, explore and converse. Informal Learning

Most of all, PKM is a framework to actually do knowledge work. It is a framework that helps move from an awareness of knowledge to activation of its use in the context of getting work done. My earliest inspiration on the power of personal knowledge management came from Lilia Efimova and her research on blogging as knowledge work.

John Seely Brown & Lang Davison looks at how digital networks and the need for long-term relationships that support the flow of tacit knowledge are radically changing the nature of the enterprise as we know it. It is also an excellent reference book for understanding many facets of personal knowledge management. Find (Seek).

believe that the unbook form has real potential, especially for emerging disciplines like information design , such as user experience design , agile software development , social media , and knowledge management , as well as established disciplines which are undergoing significant change (finance? An unbook is more like software: 1.

2010) uses a Web-based note system to store messages, manage his financial risk and stay on top of the multiple factors necessary to run a successful dairy farm. Standard document management methods have been shown to fail over the years, as most workers do not personally adopt them. In California, Ray Prock, Jr. Network Learning.

My blog is a key part of my professional development and essential to my personal knowledge management processes. I guess I could be described as a hardcore blogger, as I’ve been writing here for over eight years. So I’m going to respond to Hugh MacLeod’s question about the importance of blogging to me.

By David Gurteen I have been a guest member of the Henley Knowledge Management Forum since its inception over ten years ago. But this is starting to change and they have made a number of Knowledge in Action Leaflets available. Well worth taking a look

Somebody else, outside the hierarchy, is only one click away, and perhaps easier to deal with and a better source of information and knowledge. This is becoming obvious in the business world and frameworks such as Social CRM (customer relationship management) are one attempt to address it. We are wrong on all three counts.

But let’s be clear, even when newer social and informal approaches are added to this old model that let you learn things a little differently, if your learning experience has in any way been organized (and/or managed) by someone else , this is still “old fashioned” learning. So what is “new fashioned” learning?  So, keep tuned! 

Tweet I was not able to attend any of the sessions at PLENK (Personal Learning Environments & Networked Knowledge)  2010, a Massively Open Online Course (MOOC), other than the one I facilitated on personal knowledge management.

Using a Seek-Sense-Share framework (à la personal knowledge management), pick one or more web platforms on which to practise critical thinking. Tweet Here are four main processes that can be used in developing critical thinking skills using web tools (click image to enlarge). Critical Thinking Process. Web Tools & Strategies.

At 1401 on the 12th August back in 2006 I made my first edit to the Wikipedia, all to the knowledge management article. You can't resolve content issues by adjudicating content, behavior can be managed. Templates and images also but in much smaller numbers. reflected on that in a post titled Good, Bad and Ugly.

His latest post shows this graphic, which I find reflects many of the concepts of personal knowledge management , but with some additional aspects that may make it easier to understand and do: Dennis has a clear and simple definition for Learnstreaming – publishing your learning activities online for the benefit of you and others.

Anthony Poncier (in French) covers the eight challenges of management in the virtual era, which I’ve loosely translated: Being concurrently nomadic and collaborative. The production of collective knowledge. Managing with both IQ and EQ (emotional quotient). This ain’t your daddy’s management, folks.

But what these both have in common is that they are still a “ managed learning ” process. In this and my next post I am going to look at self-managed learning in an organization, and how that might be supported and scaffolded. Helping the individuals to manage their own knowledge – through a continuous process of seek-sense-share.

My current interest in Web social media is that these tools and platforms give us a better way to engage in collaborative work and help us integrate learning into our daily pratice, such as personal knowledge management. When does learning become work? The integration of work and learning is a key part of my professional practice.

This week, a few related knowledge management (KM) articles crossed my path and I’d like to weave them together. Leveraging collective knowledge may be our collective challenge but there are no guaranteed solutions at this time. The illusion of knowledge. This is still new territory. The need for KM is evident.

Personal knowledge management is akin to pre-curation. Getting all the necessary parties involved in workplace conversations can enhance knowledge-sharing and contribute to greater diversity of ideas, a necessity for innovation. Curation is more than integration , writes Rick Segal in Forbes [via Robin Good ].

However, somewhat similarly to how the term ‘knowledge management&# was commandeered by vendors, ‘Enterprise 2.0′ There is an interesting Quora discussion going on What are the distinctions between Social Business and Enterprise 2.0? As in most Quora discussions some of the top people in the field have weighed in.

Naive filtering is what too often happens in our knowledge searching. Expert filtering worked when knowledge was more stable but in an interconnected, interdependent, digital world we have to ask, who are the experts? You can also link to existing communities of expertise/interest such as KMers on knowledge management.

I’ve noted before that the main objective of the modern training department should be to enable knowledge to flow in the organization. Work with management to fund and develop better tools and processes for workers. Step Two, or a concurrent step, would be to look at how to enhance collaboration. Does your LMS do this?

He managed User Experience Research for Apple before going to work for Steve Jobs as head of Apple’s Knowledge Management Technologies Lab. Today I completed Google’s Power Searching Course. Do I know any more about search than I did ten days ago? Capitalization makes no difference but word order does. For me, yes.

Let’s look at a knowledge worker and how things can get done in such an interconnected environment. This information can be mapped, and frameworks such as knowledge management (KM) help us to map it. This is how simple and complicated knowledge continuously gets automated. Organizations do this all the time.

This information can be mapped, and frameworks such as knowledge management help us to map it. We can also create tools, especially electronic performance support systems (EPSS) to do work and not have to learn all the background knowledge in order to accomplish the task. Cooperation. Cooperation is a driver of creativity.

In the past several months many people have approached me asking for tips and techniques on managing digital overload. Network Learning (also called Personal Knowledge Management or personal learning networks) is an individual, disciplined process by which we make sense of information, observations and ideas.

The trouble is that would not allow large teams of recently graduated MBA’s to reuse recipes and documents from over codified knowledge management systems. Few managers ask the tough questions, like what are the underlying assumptions of how we do business and do they make sense?  technology ? Ability to innovate faster.

To me, this is part of what Knowledge Management is or should be all about. By David Gurteen So we consider ourselves to be objective - well if not that, at least capable of being objective. But its much harder then we think. recently tweeted the Wikipedia page that lists our cognitive biases. Well research shows that many of us don't!

” This is why I think personal knowledge management is so important. want every knowledge worker to discover his or her own processes. Accepting PKM, as a flowing series of half-baked ideas, can encourage innovation and reduce the feeling that our exposed knowledge has to be ‘executive presentation perfect’.

My interest in personal knowledge management  (PKM) started with my own need to stay up to date in my field. could have handled things better if people were actively and openly sharing their knowledge. Preparing for this will require time, social learning, and management support. NWS) can all attest. Get used to it. Preparing

Once you understand the WHO (your audience) you will have a sense of their level of existing knowledge of the subject. In the fields of information science and knowledge management there is a model known as the Data Information Knowledge Wisdom Hierarchy, or DIKW for short. Where is the wisdom we have lost in knowledge?

would like to contrast this with a statement made by Dave Snowden that I noted in negotiating between chaos and project management. It has happened before with knowledge management and learning management systems. Each person is the indivisible unit of knowledge work. If SocialLearning Technology

The initial vehicle for that was knowledge management which was in the early stage of its hype cycle and I suddenly found myself on the conference circuit, and enjoying it if I am honest with myself. What has been interesting, if depressing is to see the cycles go round and round. Unfortunately little changed. The picture? Musings

Patrick DiDomenico had already created a pretty comprehensive list of 80 or so of KM tweeters: Must-Follow Twitterers on Twitter | KnowledgeManagement. Twitter Group: Knowledge Management (KM) Practitioners. Another good source of KM tweeters is the Twitter Group: Knowledge Management (KM) Practitioners.

Tweet I mentioned in my last post that the term “personal knowledge management&# ( PKM ) does not adequately describe the sense-making process that I attribute to it. Education has always assumed that knowledge can be transferred and that we can carefully control the process through education. That is a grand illusion.

Social media can facilitate the sharing of tacit knowledge through conversations to inform the collaborative development of emergent work practices. But finding and weaving our knowledge networks is getting easier with over two billion of us connected by the Internet. Peter Evans-Greenwood. How can we avoid becoming dogmatic?

It's a good Curry do with conversation (on our table at least) based on some knowledge of the sport. The trouble is that would not allow large teams of recently graduated MBA's to reuse recipes and documents from over codified knowledge management systems. Their marketing department have no idea what complexity is about.

Tweet I define Personal Knowledge Management (PKM) as a set of processes, individually constructed, to help each of us make sense of our world, work more effectively and contribute to society. George Siemens has made this rather succinct statement about knowledge: When I externalize something, it’s information. blogging).

Kent State University Knowledge Management Education Forum [link] #KM. Makati City, Philippines to undertake 'knowledge management' training [link] #KM. By David Gurteen Here are some of my more interesting Tweets for Feb-Mar 2011. And if you like what you see then subscribe to my Tweets. link] #SocialGood. link] #KM.

I have often made fun of the knowledge management phrase "knowledge harvesting" as it sounds like some sort of cerebral milking machine, sucking the good stuff from staff's skulls and leaving the empty husks discarded outside the office door. Just realised that is exactly what Facebook is doing

Our informal learning needs will continue to grow, as  Robert Kelley showed over a 20-year CMU study of knowledge workers. He asked: “What percentage of the knowledge you need to do your job is stored in your own mind?”. In effect, managing oneself demands that each knowledge worker think and behave like a chief executive officer.

Today's Dilbert raised one of the classic issues in knowledge management. Back in the 1990s people argued that core knowledge walked out of the door each evening and might not return. Such mapping, like the idea of tacit to explicit knowledge conversion, is so partially true as to be dangerous in its adoption.

In other words those who think “social learning&# is just about a new training trend, or about adding social media into the  &# blend&# , or that it is about acquiring the latest Social Learning Management System are missing the big picture. We will help people to build external Personal Knowledge Networks on social networking sites.

For example, in most consulting projects, the client is a manager/exectutive but the end-users are distributed throughout the company. did my first workshop on personal knowledge management in April and  35 people signed up. What does life in perpetual Beta mean for your business on the internet? What are you testing?

Almost exactly ten years ago today, in December 2000, when I left my position as Program Director of Knowledge Management at the World Bank, I set out to convert the world to the power of storytelling. Why is this so meaningful to me? At the time, people told me that my goal was quixotic, even absurd. That war has still to be fought.

But in reality, engineering groups quickly swell to 20 or even 40, several Google product managers said. It’s important that the company is managed by engineers who understand the work and have respect for the people doing the work. In knowledge work, it doesn’t work that way. Quick! What’s Google’s biggest strategic issue?

From Learning Management to Personal Knowledge Management  JANE HART   |  SATURDAY, AUGUST 11, 2012. The Rise of Vendor Relationship Management  JOHN HAGEL   |  FRIDAY, JUNE 29, 2012. patterns, social psychology, value network analysis, anthropology, complexity theory, and more. Here’s how. JULY 16, 2012. Consider. Enjoy!

Most people are too busy managing in the industrial/information age workplace and have no slack to try to learn how work in the network age. strongly suggest that the first step of starting to work out loud, as part of personal knowledge management, has to be as simple as possible. But they probably won’t. Keep shipping.

Its been a long time coming but I'm getting to the next stage of the Knowledge Sharing Across Silos series where I will start to move from analysis to the problem to solutions over a series of posts. This was at the height of the knowledge management movement, then dominated by the SECI model and a focus on codification.

Concept work relies on pattern recognition, tacit knowledge and the wisdom borne of experience. The 21st century workplace is so different from its predecessor that managers and professionals must follow a new set of practices to succeed. You have to develop an approach for making sense of this sea of information and knowledge.

Tweet George Siemens calls it information management (what I describe as PKM). specifically use the term information instead of knowledge. We encounter a continual flow of information – most of it will never become “knowledge”. For sure, merely tagging an article does not create knowledge.

Personal Knowledge Management (PKM) Workshop. If you are a knowledge worker then this workshop can give you a head start in better managing what you know and where to find it so you can get things done. Here are the details of two upcoming workshops and one free webinar at the Social Learning Centre. Led by Harold Jarche.

The actual tools I use for personal knowledge management are quite limited. As I mentioned in Personal Information management for Sense-making , George Siemens complaint that, “ Too many aspects of my sense-making system are manual ”, is what I see as a strength of PKM. That’s about it. Friday's Finds

On 3/4 Feb I will be presenting a framework for social learning in the enterprise in Ottawa with the Canadian Council for Learning and Development as well as the Knowledge Strategy Exchange Networks. How to develop an effective personal knowledge management strategy. Personal Knowledge Management Course.

Subscribe to this blogs feed About Visit SteveDenning.com Email Me Sign Up for My Free Newsletter Recent Posts Reinventing management Part 7: Implementing the transition Memo to Larry Page: What Google Needs Now: A Tight Focus on Client Delight Is Internet access a basic human right? See also: The most beautiful blog in the world.

Silvia Andreoli has added to my last post on PKM and created this graphic to show the individual as well as the social aspects of personal knowledge management. My only minor issue is that I would replace “knowledge&# with “personalized information&#. like its simplicity and the way it shows the flows.

By David Gurteen I have long been a fan of Ellen Langer and reviewed her book The Power Of Mindful Learning in my August 2000 knowledge letter. When leaders keep everyone in their place with the illusion of knowability and possession of this privileged knowledge the benefit to them is that we "obey" and leaders feel superior.

Innovation abounds in the early stages and knowledge capitalization is aided by a common vision of the business. This is what management schools have been doing for over half a century.  However, knowledge, and the acquisition of new knowledge, are still key factors for innovation and effectiveness. Knowledge-Based View.

It reminded me of the initial Knowledge Management fiasco where bright MBAs assembled well-written but irrelevant platitudes and stuffed them into databases nobody ever visited. Things had to be tip-top quality, for the program’s tuition will be $60,000 a year. It shouldn’t be too challenging to. What did I think? Just Ja

In PKM in a Nutshell , I linked my various posts on personal knowledge management to make the framework more coherent. PKM mindset aids in observing, thinking and using information & knowledge better (I Sense). Jane Hart has just released an extensive resource that correlates nicely with the PKM framework.

Personal knowledge management – a sense-making process. I will be presenting two 1/2 day workshops on Thursday, 25 March in Miramichi, NB. The event is sponsored by Silicon East and attendance is (almost) free. There is a $10 fee to cover refreshments. Workshop #1: Social media for training & education (9:00 AM to noon).

What may be considered a knowledge management problem, finding the right information at the right time, is really a transparency one. For more contextual knowledge, I ask my network via text message, Twitter, blog or forum. The reason I can do this is that either the knowledge or the knowledgeable person is visible on the web.

As the pieces of companies become densely interconnected, the differences between knowledge management, training, collaborative learning, organization development, internal communication, and social networking fade away.&#   However, some of these fields are reasonably technology savvy, while others are more focused effective people processes.

knowledge sharing. Management. Frequently misunderstood as “learning in informal ways”, eg by use of informational rather than instructional resources, or when formal/managed learning takes place outside a classroom. Supporting Personal Knowledge Management: tools, techniques, skills and behaviours. automation).

I’m still playing with Google Plus and have not made it an integrated part of my personal knowledge management process yet. One aspect of G+ I do not like is the inability to add tags or categorize what I find of interest, or to easily share with other networks. It’s a bit convoluted but it kind of works. It is seamless.

ontology) not simply a model to understand knowledge flows and that as such the model had more general applicability. had come to knowledge management from decision theory and strategy. Now remember that the Cynefin model was, it is early days a knowledge management model. Knowable : Sense-analyise-respond.

Paper-based knowledge can’t scale. The Net scales knowledge. The difference between IM [information management] and KM [knowledge management] is the difference between a recipe and a chef, a map of London and a London cabbie, a book and its author. Of course, I speak here of individual knowledge.

Exception management through social networks gives management clear insight into the resources needed for handling these exceptions. more recent post on the evolution of knowledge management clearly shows the need to support the sharing of tacit knowledge in a complex and creative economy: This is a blog worth subscribing to.

Last time (and too long ago) I talked about some general principles, many of them society based, which presented possible solutions to issues of knowledge retention. have long argued that apprentice models were (and to a degree still are) the most effective model of knowledge creation and transfer that the human race has ever developed.

culture that provides access to other people who support learning in a wide variety of ways Easy access to materials that support learning Skills in utilizing electronic tools to manage learning. In other words, possibly supporting ongoing learning to build management skills for a group of new managers. eLearning Technology.

Here is the first of these: “Our industrial management models are based on a belief that our structures are merely complicated.&#. They said either 1) they wanted more leadership from their mid-level managers or 2) they wanted more ownership from their employees for the outcomes the business required. Simple = easily knowable.

That’s basically us, knowledge workers, still being treated as resources, instead of people, and acting accordingly when embracing all of these social technologies. There is just far too much at stake at this point, methinks, and not just for ourselves, but for those future generations of knowledge workers. What if E2.0 Please.

Eileen Clegg from the Future of Talent Institute (and colleague, we co-wrote the Extremophiles chapter for  Creating a Learning Culture ) pinged me the other day and asked about my thoughts on the intersection of: The new role of managers in the results-oriented work environment ( ROWE ). Helping them be the best they can be and all that.

There have been a fair number over the years, particularly in the area of knowledge management which is where all of this got started. Back in the Knowledge Management days I produced a lot of material in the more popular journals. As promised I want to go on to other papers that addressed issues other than Cynefin.

George writes: Announcing: Open Course – Personal Learning Environments, Networks, and Knowledge. This should be fun… Stephen Downes , Dave Cormier , and I will be offering an open course on Personal Learning Environments, Networks, and Knowledge , starting September 13. If you’re interested, you can sign up here. Why am I interested?

All the information and knowledge in the world will not help us unless we take time to reflect upon what we have learned and also do something with it. When I discuss personal knowledge management [a term that really needs to be changed and I welcome suggestions] I emphasize reflection through doing. Tweet. Margaret J. Wheatley.

She covers in detail the section on 14 Ways to Acquire Knowledge. These align nicely with the Seek : Sense : Share of personal knowledge management as shown below. Without it, there is no knowledge to share, only others’ work to be re-broadcasted. Sense-making is acting on one’s knowledge.

Concept work relies on pattern recognition, tacit knowledge and the wisdom borne of experience. The 21st century workplace is so different from its predecessor that managers and professionals must follow a new set of practices to succeed. You have to develop an approach for making sense of this sea of information and knowledge.

I just saw When Knowledge Management Hurts … Professors Martine Haas from the Wharton School and Morten Hansen from INSEAD , for example, examined the use of internal knowledge systems by teams of consultants in one of the big four accountancy firms trying to win sales bids. You really do need to have that conversation.

My blog is a key part of my professional development and essential to my personal knowledge management processes. Give me access to social knowledge, but don’t limit me. Here is my pick of the resources that I shared on Twitter and in my  Pick of the Day  in May. Shooting ourselves in the foot. My blog keeps me connected.

started the day with a session on ethics in management and moved onto exaptation and knowledge management by way of a failed attempt to get in on another Mintzburg session and a bit of tourism around two Cathedrals (see photostream for results). The knowledge management session worried me.

The second seminal experience was taking part in George Por’s “Knowledge Ecology University&# or KEU as we called it, and the  relationship forming event of the KE Fair. Heaven because we can access knowledge and relationship like never before. See book writing below… Global Networks & Knowledge Sharing.

The final scheduled personal knowledge management workshop finishes this weekend. Here is a great explanation from  Jack Vinson , who shared his years of KM experience during the workshop: Personal knowledge management is the idea that individuals have to be responsible for managing to get things done.

Personal Knowledge Management (PKM). The online Summer Camp at the Social Learning Centre runs 16 July - 17 August and is led by Jane Hart and Harold Jarche. Learning is changing. Learning professionals need practical tools and techniques to integrate work and learning while adapting to an increasingly complex environment.

Now in some ways this is a bit unfair, there is a clear role for taxonomies in many fields including knowledge management. I'd also make it clear that I am pushing the boundaries of my knowledge here so if Patrick Lambe (or someone else who does understand this) wants to correct me on my use that is fine. Cynefin postscript.

Personal knowledge management is not so much about creating knowledge but rather the development of conscious regular activities from which can emerge new knowledge. The knowledge artifacts created along the way are only as good as the use to which they are put.

It is focused on mastering social media for networked learning, and is based on my work with PKM (personal knowledge management) since 2005. Tweet The  Network Learning workshop will be held in Toronto on 27 May 2011. use  Seek-Sense-Share as an initial framework to explain how to set up a personalized PKM  process: 1.

An active community of practice is a different animal from a bottom-up knowledge management network or a corporate news channel. Producers manage the contributions of others, drawing out the best in them while also opting not to include contributions that aren’t as good. More Human Than Human. CLO magazine, June 2009.