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  • ROSS DAWSON  |  TUESDAY, APRIL 5, 2011
    [Knowledge Management] What is the future of the Learning & Development department?
    haven’t spent a lot of time explicitly in the learning space, though my experience from the mid-1990s in the knowledge management arena means I have long considered many of the same issues as those in learning. The topic of my presentation was The Future of Learning , giving a big picture view to kick off their series. Enterprise 2.0
  • DAVID GURTEEN  |  FRIDAY, JANUARY 2, 2009
    [Knowledge Management] KM Tweeters!
    Patrick DiDomenico had already created a pretty comprehensive list of 80 or so of KM tweeters: Must-Follow Twitterers on Twitter | KnowledgeManagement. Twitter Group: Knowledge Management (KM) Practitioners. Another good source of KM tweeters is the Twitter Group: Knowledge Management (KM) Practitioners.
  • HAROLD JARCHE  |  TUESDAY, SEPTEMBER 24, 2013
    [Knowledge Management] Why PKM?
    This helps me get my ideas together, in a more manageable format than a full-length paper. Knowledge Management for Decision Memories. With a searchable knowledge base of thousands of blog posts and social bookmarks, all curated by me, I can see the value of PKM every day. think of it as a short-term memory helper.
  • HAROLD JARCHE  |  SUNDAY, AUGUST 19, 2012
    [Knowledge Management] Connecting learning and work and life
    This is the premise of personal knowledge management. In discussing how communities of practice can bridge the gap between innovation (new ideas) and getting work done (usually in project or work teams), I derived this graphic. PKM is not just about finding information, but also connecting to people. Communities PKM Work
  • HAROLD JARCHE  |  SUNDAY, DECEMBER 4, 2011
    [Knowledge Management] The Hyper-social Organization – Review
    The authors on knowledge management: Of course, one of the big challenges for companies is that, unlike information or data, knowledge does not flow easily, as it relies on long-term trust-based relationships. ” Networks vs Channels: “Data and knowledge flow through channels, whereas networks allow knowledge to flow.”
  • DAVE SNOWDEN  |  WEDNESDAY, NOVEMBER 9, 2011
    [Knowledge Management] The ineffable, the inexpiable & the inexpicable
    The initial vehicle for that was knowledge management which was in the early stage of its hype cycle and I suddenly found myself on the conference circuit, and enjoying it if I am honest with myself. What has been interesting, if depressing is to see the cycles go round and round. Unfortunately little changed. The picture? Musings
  • DAVID GURTEEN  |  SATURDAY, MARCH 26, 2011
    [Knowledge Management] Blog Post: Hot knowledge tweets: March 2011
    Kent State University Knowledge Management Education Forum [link] #KM. Makati City, Philippines to undertake 'knowledge management' training [link] #KM. By David Gurteen Here are some of my more interesting Tweets for Feb-Mar 2011. And if you like what you see then subscribe to my Tweets. link] #SocialGood. link] #KM.
  • HAROLD JARCHE  |  WEDNESDAY, FEBRUARY 13, 2013
    [Knowledge Management] Create conversation spaces
    Personal knowledge management is akin to pre-curation. Getting all the necessary parties involved in workplace conversations can enhance knowledge-sharing and contribute to greater diversity of ideas, a necessity for innovation. Curation is more than integration , writes Rick Segal in Forbes [via Robin Good ].
  • HAROLD JARCHE  |  TUESDAY, NOVEMBER 22, 2011
    [Knowledge Management] Sense-making through conversation
    Tweet One of our clients referred me to a post by Nick Milton on another great Boston square that pulls “apart the KM world on dimensions of Knowledge Push and Knowledge Pull (which you might call “Sharing” and “seeking”), and the dimensions of Explicit and Tacit. NetworkedLearning PKM SocialLearning
  • HAROLD JARCHE  |  SATURDAY, MARCH 5, 2011
    [Knowledge Management] Network Learning Workshop Toronto May 2011
    In the past several months many people have approached me asking for tips and techniques on managing digital overload. Network Learning (also called Personal Knowledge Management or personal learning networks) is an individual, disciplined process by which we make sense of information, observations and ideas.
  • DAVE SNOWDEN  |  THURSDAY, NOVEMBER 10, 2011
    [Knowledge Management] … forever blunt and merciless
    Its not enough to manage the information system, you have to manage the ecology of knowledge flow within an organisation. Managing for exaption requires a degree of mess , something that the sick staggered will find it difficult to comprehend. So in the spirit of self-morification I publish it here. Get the picture?
  • HAROLD JARCHE  |  THURSDAY, MAY 1, 2014
    [Knowledge Management] Organize for Complexity
    We call this “disciplined practice” Fads like business analytics, knowledge management, and big data will never make organizations fit for complexity. This is why I now call PKM: Personal Knowledge Mastery ; to separate it from much of the traditional practice of  knowledge management.
  • HAROLD JARCHE  |  TUESDAY, DECEMBER 27, 2011
    [Knowledge Management] Collective sense-making
    The big shift for me in past decade has been in weaving a network that brings me diversity of opinions and depth of knowledge. look for experts who share their knowledge or act as human-powered content aggregators, selecting quality information and discarding the crap. Both vestiges of an economy dominated by knowledge as stock.
  • HAROLD JARCHE  |  WEDNESDAY, MAY 30, 2012
    [Knowledge Management] It’s time to focus on your LQ
    On 11 June 2012 we will start the next online personal knowledge management workshop. These workshops are not just for ‘learning professionals’ but for any role; from sales to marketing to production, and especially for management. Learning is everywhere in the connected workplace. Informal Learning InternetTime PK
  • HAROLD JARCHE  |  THURSDAY, SEPTEMBER 20, 2012
    [Knowledge Management] Don’t worry, nobody can steal your knowledge
    Why do I share my knowledge? could not share my knowledge with you, if I wanted. There is no such thing as knowledge transfer. Data and information can be transferred, but not knowledge. For me, PKM is a set of practices I can use to better articulate my knowledge. Nobody can steal your knowledge anyway.
  • HAROLD JARCHE  |  WEDNESDAY, MAY 23, 2012
    [Knowledge Management] It’s all about networks
    Encouraging workplace practices like  personal knowledge management  is a start. Nurturing Creativity is now a management responsibility. Network Walking : One way to convince managers of the importance of network thinking is to force them to connect with their networks by getting out of their offices, physically and virtually.
  • HAROLD JARCHE  |  THURSDAY, MARCH 22, 2012
    [Knowledge Management] The PKM value-add
    During my online conversation ( recording on YouTube ) with Jane Hart  yesterday, we discussed personal knowledge management (PKM) and one very important aspect, in my opinion, is the need for active sense-making. The knowledge gained from PKM is an emergent property of all its activities. Management – getting things done.
  • HAROLD JARCHE  |  TUESDAY, AUGUST 28, 2012
    [Knowledge Management] Trust is an emergent property of effective networks
    Cooperation is also a major factor in personal knowledge management , for we each need to share and trust, as our part of the social business (learning) contract. It seems that markets, our dominant form of economic transactions, are not really designed to optimize trust. We  live up or down to others expectations  of us.
  • HAROLD JARCHE  |  WEDNESDAY, APRIL 18, 2012
    [Knowledge Management] PKM Workshop: learning out loud
    The Personal Knowledge Management workshop , starting this Monday, 23 April, provides a loose framework to try out some new ways of learning for yourself, but with a small group of people to help and support you. Sometimes it helps to learn out loud – LOL. That’s why we commit to formalized activities. Registration Link.
  • HAROLD JARCHE  |  MONDAY, AUGUST 27, 2012
    [Knowledge Management] Please tell me about your PKM
    During one of our conversations in a local café, Jon suggested that in wirearchies,   personal knowledge management (PKM) could become the new resumé. Showing how we learn, or manage our knowledge personally, keeps us focused on the present. even have a separate category for wirearchy on this website. PKM Wirearchy
  • HAROLD JARCHE  |  TUESDAY, SEPTEMBER 3, 2013
    [Knowledge Management] Three types of KM
    'In an organizational knowledge sharing framework , I put together several ideas to show how knowledge could be shared and codified. As I explain this to others I realize that these ideas go against many established assumptions about knowledge in organizations. These feed into Big KM, institutional knowledge.
  • HAROLD JARCHE  |  MONDAY, DECEMBER 24, 2012
    [Knowledge Management] PKM workshop 2013
    A number of people have requested that I run another Personal Knowledge Management workshop, so the next online PKM workshop is now scheduled for 21 Jan – 15 Feb 2013 through the Social Learning Centre. PKM combines aspects of traditional knowledge management, as well as digital curation, social learning, and critical thinking.
  • EUEN SEMPLE  |  FRIDAY, JUNE 1, 2012
    [Knowledge Management] Knowledge Harvesting
    I have often made fun of the knowledge management phrase "knowledge harvesting" as it sounds like some sort of cerebral milking machine, sucking the good stuff from staff's skulls and leaving the empty husks discarded outside the office door. Just realised that is exactly what Facebook is doing
  • HAROLD JARCHE  |  SUNDAY, OCTOBER 28, 2012
    [Knowledge Management] From observation to breakthrough
    It also aligns with personal knowledge management ( PKM ) or those routine behaviours that we can practice and perfect in order to enhance learning and innovation at an organizational level. We use our understanding of our communities and networks to discern with whom and when to share our knowledge. Insight equates to Sensing.
  • HAROLD JARCHE  |  THURSDAY, FEBRUARY 20, 2014
    [Knowledge Management] 2497 and counting
    For example, I have the flow (148 posts to date) of my thoughts on personal knowledge management since my first post in 2004. have also developed ideas around the knowledge-sharing paradox ; how our work structures drive sociopathic behaviours ; and  management in networks. What will you have learned during that decade?
  • DAVE SNOWDEN  |  THURSDAY, JULY 8, 2010
    [Knowledge Management] The origins of Cynefin (part 3)
    ontology) not simply a model to understand knowledge flows and that as such the model had more general applicability. had come to knowledge management from decision theory and strategy. Now remember that the Cynefin model was, it is early days a knowledge management model. Knowable : Sense-analyise-respond.
  • HAROLD JARCHE  |  TUESDAY, SEPTEMBER 25, 2012
    [Knowledge Management] PKM and innovation
    One way to practice these skills would be to promote personal knowledge management (PKM) in the workplace. Knowledge is the new capital, but it resides in each person’s head. In the FastCoDesign article, How do you create a culture of innovation? Observing: Watching the world around them for surprising stimuli. itashare.
  • DAVID GURTEEN  |  THURSDAY, MAY 20, 2010
    [Knowledge Management] Blog Post: A call for mindful leadership
    By David Gurteen I have long been a fan of Ellen Langer and reviewed her book The Power Of Mindful Learning in my August 2000 knowledge letter. When leaders keep everyone in their place with the illusion of knowability and possession of this privileged knowledge the benefit to them is that we "obey" and leaders feel superior.
  • DAVID GURTEEN  |  MONDAY, JANUARY 19, 2009
    [Knowledge Management] Business cases are a waste of time!
    By David Gurteen Knowledge managers are always asking how they can obtain support for a KM project by demonstrating the ROI especially as the measuring the ROI of a KM initiative is so difficult. Smart leaders don't waste their time with this. They play the game, but they know how to make the game worth playing.
  • HAROLD JARCHE  |  WEDNESDAY, AUGUST 24, 2011
    [Knowledge Management] Making sense of our world
    Tweet I define Personal Knowledge Management (PKM) as a set of processes, individually constructed, to help each of us make sense of our world, work more effectively and contribute to society. George Siemens has made this rather succinct statement about knowledge: When I externalize something, it’s information. blogging).
  • HAROLD JARCHE  |  MONDAY, DECEMBER 16, 2013
    [Knowledge Management] PKM and MOOC
    If we think of the MOOC as a vehicle for shared understanding, and not content delivery, it becomes the collective equivalent to personal knowledge management. When adults design for children they have a tendency to dumb things down. m afraid that the answer continues to be: ‘Nothing,‘ at least for the moment. – Tony Bates.
  • HAROLD JARCHE  |  THURSDAY, AUGUST 16, 2012
    [Knowledge Management] PKM is not a technology
    My definition of personal knowledge management is quite short: PKM: A set of processes, individually constructed, to help each of us make sense of our world, work more effectively, and contribute to society. Usually the barriers stem from the organizational structure or from management. Walk away before you waste your money.
  • HAROLD JARCHE  |  THURSDAY, MAY 31, 2012
    [Knowledge Management] The learning organization: an often-described, but seldom-observed phenomenon
    The role of managers should be to manage the system, not the individual functions. The real barrier to systemic change, such as becoming a learning organization, is command & control management. Even team-based knowledge comes and goes. 2)  The only knowledge that can be managed is our own. ” W.
  • MARTIJN LINSSEN  |  TUESDAY, APRIL 8, 2014
    [Knowledge Management] Waking up.
    Nevertheless, in my narrow field of knowledge management, for specific firms, something interesting is happening. ’ They are realizing that humans are not resources, information is not knowledge, and processes are fundamentally flawed guesses about the future. 'I think we are waking up. One caveat before I go further.
  • HAROLD JARCHE  |  SUNDAY, JANUARY 9, 2011
    [Knowledge Management] Exchanging knowledge in Ottawa & Montreal
    On 3/4 Feb I will be presenting a framework for social learning in the enterprise in Ottawa with the Canadian Council for Learning and Development as well as the Knowledge Strategy Exchange Networks. How to develop an effective personal knowledge management strategy. Personal Knowledge Management Course.
  • HAROLD JARCHE  |  WEDNESDAY, OCTOBER 6, 2010
    [Knowledge Management] Network Learning
    Tweet I mentioned in my last post that the term “personal knowledge management&# ( PKM ) does not adequately describe the sense-making process that I attribute to it. Education has always assumed that knowledge can be transferred and that we can carefully control the process through education. That is a grand illusion.
  • CLARK QUINN  |  MONDAY, APRIL 18, 2011
    [Knowledge Management] Mentoring Results
    Eileen Clegg from the Future of Talent Institute (and colleague, we co-wrote the Extremophiles chapter for  Creating a Learning Culture ) pinged me the other day and asked about my thoughts on the intersection of: The new role of managers in the results-oriented work environment ( ROWE ). Helping them be the best they can be and all that.
  • HAROLD JARCHE  |  MONDAY, APRIL 5, 2010
    [Knowledge Management] All models are flawed but some are useful
    Silvia Andreoli has added to my last post on PKM and created this graphic to show the individual as well as the social aspects of personal knowledge management. My only minor issue is that I would replace “knowledge&# with “personalized information&#. like its simplicity and the way it shows the flows.
  • MARTIJN LINSSEN  |  WEDNESDAY, SEPTEMBER 11, 2013
    [Knowledge Management] Social Media Centers of Excellence? Really?
    Here’s my issue with the thoughtful piece linked above: it treats ‘social media’ as just another enterprise skill that needs to be accommodated with the same management approaches: stakeholders, goals & requirements, processes, knowledge base, etc. put my tea down. Nothing new here. Doubt me? What then?
  • INTERNET TIME ALLIANCE  |  SATURDAY, JUNE 11, 2011
    [Knowledge Management] Harold Jarche » PKM Updated
    Using a Seek-Sense-Share framework (à la personal knowledge management), pick one or more web platforms on which to practise critical thinking. Here are four main processes that can be used in developing critical thinking skills using web tools (click image to enlarge). Critical Thinking Process. Web Tools & Strategies. SENSE.
  • HAROLD JARCHE  |  WEDNESDAY, NOVEMBER 28, 2012
    [Knowledge Management] The right information is not enough
    would like to contrast this with a statement made by Dave Snowden that I noted in negotiating between chaos and project management. It has happened before with knowledge management and learning management systems. Each person is the indivisible unit of knowledge work. If SocialLearning Technology
  • HAROLD JARCHE  |  TUESDAY, OCTOBER 30, 2012
    [Knowledge Management] A coherent path to social business
    think it boils down to three things: Openness, Knowledge-sharing, and Diversity. If workers cannot connect with anyone they need to, then the knowledge needed to address a problem may never be revealed to those who need it. People need to practice knowledge-sharing through the narration of work and personal knowledge management.
  • HAROLD JARCHE  |  SUNDAY, JANUARY 12, 2014
    [Knowledge Management] PKM Roles
    'I like to frame personal knowledge management as a combination of seeking knowledge, making sense of it, and sharing it with others. But in fact, like most things, different people have different personality types, and different personality profiles in relation to their personal knowledge affinities and capabilities.
  • DAVE SNOWDEN  |  WEDNESDAY, JANUARY 23, 2013
    [Knowledge Management] The narrative papers
    There have been a fair number over the years, particularly in the area of knowledge management which is where all of this got started. Back in the Knowledge Management days I produced a lot of material in the more popular journals. As promised I want to go on to other papers that addressed issues other than Cynefin.
  • DAVID GURTEEN  |  THURSDAY, JANUARY 20, 2011
    [Knowledge Management] Blog Post: Facts don't necessarily have the power to change our minds.
    To me, this is part of what Knowledge Management is or should be all about. By David Gurteen So we consider ourselves to be objective - well if not that, at least capable of being objective. But its much harder then we think. recently tweeted the Wikipedia page that lists our cognitive biases. Well research shows that many of us don't!
  • HAROLD JARCHE  |  THURSDAY, AUGUST 30, 2012
    [Knowledge Management] Barriers to PKM
    A few weeks ago I asked my extended online network, “ What do you think is the biggest fear/need/barrier when it comes to adopting personal knowledge management (PKM) as a practice? Management thinks PKM is only for certain, higher-level employees (it’s not). PKM practices can help people take off those weights.
  • HAROLD JARCHE  |  TUESDAY, AUGUST 24, 2010
    [Knowledge Management] Personal Information Management for Sense-making
    Tweet George Siemens calls it information management (what I describe as PKM). specifically use the term information instead of knowledge. We encounter a continual flow of information – most of it will never become “knowledge”. For sure, merely tagging an article does not create knowledge.
  • HAROLD JARCHE  |  WEDNESDAY, AUGUST 11, 2010
    [Knowledge Management] Active sense-making
    Yesterday, during my presentation on personal knowledge management to IBM BlueIQ I was asked about the role of blogging in my own sense-making processes. This strikes me as the core of collaborative knowledge work. The activity of reading, writing and perhaps commenting helps to internalize some of the knowledge.
  • HAROLD JARCHE  |  MONDAY, JUNE 27, 2011
    [Knowledge Management] Resetting learning and work
    Our informal learning needs will continue to grow, as  Robert Kelley showed over a 20-year CMU study of knowledge workers. He asked: “What percentage of the knowledge you need to do your job is stored in your own mind?”. In effect, managing oneself demands that each knowledge worker think and behave like a chief executive officer.
  • HAROLD JARCHE  |  SUNDAY, OCTOBER 6, 2013
    [Knowledge Management] PKM Workshop 2013
    'There are a few ways to develop skills to be an effective sharer of knowledge in a networked enterprise. You can start, as I did, by researching sense-making and online cooperation in knowledge networks, try out different methods, and then develop your own. My own journey with personal knowledge management began in 2004.
  • HAROLD JARCHE  |  SATURDAY, AUGUST 11, 2012
    [Knowledge Management] PKM Book Update 2
    Thanks to the many people who have contributed so far to the  PKM Book project , which will result in a freely available e-book on the subject of personal knowledge management. am using a WordPress plug-in called  Anthologize  to develop the e-book. Anthologize lets me take posts and turn them into a book.
  • HAROLD JARCHE  |  TUESDAY, MARCH 16, 2010
    [Knowledge Management] Social media workshops
    Personal knowledge management – a sense-making process. I will be presenting two 1/2 day workshops on Thursday, 25 March in Miramichi, NB. The event is sponsored by Silicon East and attendance is (almost) free. There is a $10 fee to cover refreshments. Workshop #1: Social media for training & education (9:00 AM to noon).
  • HAROLD JARCHE  |  FRIDAY, JANUARY 18, 2013
    [Knowledge Management] As the world keeps churning, work today is all about learning
    The chapter on Clarity was directly aligned with my work on personal knowledge management. It is about seeking information and knowledge and distilling it so that you can make sense of it and then it is ready to be shared. The title of this post is what Dan Pink, in his book To Sell is Human , would call a rhyming pitch.
  • HAROLD JARCHE  |  THURSDAY, JULY 15, 2010
    [Knowledge Management] PKM: Working Smarter
    In PKM in a Nutshell , I linked my various posts on personal knowledge management to make the framework more coherent. PKM mindset aids in observing, thinking and using information & knowledge better (I Sense). Jane Hart has just released an extensive resource that correlates nicely with the PKM framework.
  • HAROLD JARCHE  |  THURSDAY, FEBRUARY 11, 2010
    [Knowledge Management] Seek Sense Share
    My working definition of personal knowledge management: PKM: a set of processes, individually constructed, to help each of us make sense of our world, work more effectively and contribute to society. PKM works best when knowledge is shared. Organizational Knowledge Management (KM) is dependent on effective PKM processes.
  • DAVE SNOWDEN  |  THURSDAY, DECEMBER 2, 2010
    [Knowledge Management] The aging workforce (part 1)
    Today's Dilbert raised one of the classic issues in knowledge management. Back in the 1990s people argued that core knowledge walked out of the door each evening and might not return. Such mapping, like the idea of tacit to explicit knowledge conversion, is so partially true as to be dangerous in its adoption.
  • DAVE SNOWDEN  |  SUNDAY, DECEMBER 12, 2010
    [Knowledge Management] The aging workforce (part 3)
    In my two earlier posts on this subject I started by challenging the knowledge management orthodoxy of codification and then proceeded to make some more sophisticated points about the nature of explicit knowledge. In particular I argued that explicit knowledge arises as a result of and complement to, tacit knowledge.
  • HAROLD JARCHE  |  SUNDAY, JANUARY 19, 2014
    [Knowledge Management] Six roles of network management
    'If helping the network make better decisions is a primary role of management in the emerging economy, how does one get there? highlighted the six roles of management in the network era in my last post and I would like to build on these and show how this is being practiced at Change Agents Worldwide. Perhaps some day it will be.
  • HAROLD JARCHE  |  SUNDAY, OCTOBER 27, 2013
    [Knowledge Management] Pushing and Pulling Tacit Knowledge
    The knowledge gained is an emergent property of all sense-making activities. These are examples of Pushing knowledge, adding value for oneself, that may in the future be useful for others. Knowledge can be Pulled by those seeking answers. 'Sense-making is where the real personal value of PKM lies. The
  • HAROLD JARCHE  |  THURSDAY, FEBRUARY 24, 2011
    [Knowledge Management] Socialcast and social learning
    Exception management through social networks gives management clear insight into the resources needed for handling these exceptions. more recent post on the evolution of knowledge management clearly shows the need to support the sharing of tacit knowledge in a complex and creative economy: This is a blog worth subscribing to.
  • JAY CROSS  |  TUESDAY, AUGUST 23, 2011
    [Knowledge Management] It’s not about the content
    It reminded me of the initial Knowledge Management fiasco where bright MBAs assembled well-written but irrelevant platitudes and stuffed them into databases nobody ever visited. Things had to be tip-top quality, for the program’s tuition will be $60,000 a year. It shouldn’t be too challenging to. What did I think? Just Ja
  • HAROLD JARCHE  |  WEDNESDAY, JUNE 19, 2013
    [Knowledge Management] Becoming explicit
    'Our old technology — paper — gave us an idea of knowledge that said that knowledge comes from experts who are filtered, printed, and then it’s settled, because that’s how books work. As learning and work get integrated, the co-creation of organizational knowledge develops from the sharing of our implicit knowledge.
  • HAROLD JARCHE  |  FRIDAY, MARCH 23, 2012
    [Knowledge Management] Grappling with Knowledge
    Paper-based knowledge can’t scale. The Net scales knowledge. The difference between IM [information management] and KM [knowledge management] is the difference between a recipe and a chef, a map of London and a London cabbie, a book and its author. Of course, I speak here of individual knowledge.
  • DAVID GURTEEN  |  SUNDAY, FEBRUARY 6, 2011
    [Knowledge Management] Blog Post: From information to conversation - We have to talk!
    For those of you who have attended one of my knowledge cafe workshops - you will recognise the message - I say it in different words but the meaning is the same. It feels more professional to try to solve a knowledge management problem that is called lack of information than a problem that is called confusion. We have to talk!
  • DAVID GURTEEN  |  MONDAY, FEBRUARY 21, 2011
    [Knowledge Management] Blog Post: KM in the Middle East
    Later in the year there is a fourth KM conference in the region The 8th International Conference On Knowledge Management. By David Gurteen I have been privileged to participate in two KM conferences in the Middle East over the past six months and have met some lovely people. KM Egypt and KM Iran. in Jordan.
  • DAVID GURTEEN  |  SATURDAY, SEPTEMBER 26, 2009
    [Knowledge Management] Do managers need to measure and reward trust?
    The post is titled Ten ways how leadership can influence and promote interpersonal trust in knowledge management behaviour and processes. mainly had a problem with where it says that "managers need to measure and reward trust". And it was item 7. Value and respect trust - yes - but that's it. What do you think
  • HAROLD JARCHE  |  WEDNESDAY, NOVEMBER 13, 2013
    [Knowledge Management] Only people can let knowledge flow
    'The knowledge sharing paradox is that while sharing our knowledge is good for the organization, each individual has to see a personal benefit as well. The more the enterprise directs knowledge-sharing, the less likely it will happen. Helen Blunden neatly sums up what can happen to those who freely share their knowledge.
  • HAROLD JARCHE  |  MONDAY, APRIL 2, 2012
    [Knowledge Management] Awareness
    Tweet Part of Personal Knowledge Management is seeking sources of knowledge (Seek-Sense-Share). Wolfgang Reinhardt has looked at knowledge workers, researchers in particular, and examined how they can be aware in their fields of expertise. In complex networks, basic management approaches are no longer adequate.
  • HAROLD JARCHE  |  TUESDAY, OCTOBER 25, 2011
    [Knowledge Management] Knowledge filters
    Naive filtering is what too often happens in our knowledge searching. Expert filtering worked when knowledge was more stable but in an interconnected, interdependent, digital world we have to ask, who are the experts? You can also link to existing communities of expertise/interest such as KMers on knowledge management.
  • DAVE SNOWDEN  |  MONDAY, JUNE 3, 2013
    [Knowledge Management] Storytelling & narrative
    The three main extremes are: Communication , the traditional meaning of story-telling and way back when we were getting started on this stuff in the Institution for Knowledge Management in IBM a lot of people were interested in the wider story-telling movement. lot of people these days combine communication with knowledge capture.
  • HAROLD JARCHE  |  THURSDAY, DECEMBER 26, 2013
    [Knowledge Management] Best of Friday’s Finds 2013
    Managing is a waste of time. Knowledge Leadership in the Era of Convergence – via @JonHusband. This makes leaders responsible for developing an open, collaborative culture, and suggests that inspiring these attitudes toward knowledge management will have positive individual and organizational consequences. like W.L.
  • HAROLD JARCHE  |  MONDAY, MARCH 10, 2014
    [Knowledge Management] A simple approach to KM
    'Knowledge management (KM) does not have to be a major enterprise effort. But the lack of KM strategy can be a drag on innovation or hamper decision-making in a knowledge intensive organization. This will reflect implicit knowledge more so than the other two levels, and individuals can share their PKM as they see fit.
  • JAY CROSS  |  WEDNESDAY, FEBRUARY 15, 2012
    [Knowledge Management] Relevance Trumps ROI
    Excerpts from an article by CLO’s Deanna Hartley : Determining Relevance: Tangible vs. Intangible . Is this helping us attain our current objectives?’ Is this delighting our customers?’ And if it’s not, they shouldn’t be doing it,” he said. They are essentially the wrong measures. How did you learn it?’ Just Jay
  • HAROLD JARCHE  |  TUESDAY, FEBRUARY 14, 2012
    [Knowledge Management] “you simply can’t train people to be social!”
    Tweet Over the past year I have been working on change initiatives to improve collaboration and knowledge-sharing with two large companies, one of them a multinational. Creating a supportive social environment is management’s responsibility. Providing dedicated time for reflection [this is a tough one to get management buy-in].
  • HAROLD JARCHE  |  FRIDAY, FEBRUARY 21, 2014
    [Knowledge Management] Knowing what we know
    'Friday’s Finds: @CelineSchil l – “ We’ve hired & promoted generations of managers with robust analytical skills & poor social skills, and we don’t seem to think that matters.” Liz Ryan: ‘If You Can’t Measure It, You Can’t Manage It’: Not True – Forbes.
  • HAROLD JARCHE  |  WEDNESDAY, JANUARY 4, 2012
    [Knowledge Management] Informal learning, the 95% solution
    It was part of the Taylorist, industrial model that also compartmentalized work and ensured that only managers were allowed to make decisions. There are methods from knowledge management, organizational development and human performance technology, for example, that are quite useful in supporting informal learning.
  • HAROLD JARCHE  |  MONDAY, APRIL 30, 2012
    [Knowledge Management] How blogging changed my life for the better
    My blog is a key part of my professional development and essential to my personal knowledge management processes. I guess I could be described as a hardcore blogger, as I’ve been writing here for over eight years. So I’m going to respond to Hugh MacLeod’s question about the importance of blogging to me.
  • HAROLD JARCHE  |  MONDAY, APRIL 30, 2012
    [Knowledge Management] How blog­ging chan­ged my life for the bet­ter
    My blog is a key part of my professional development and essential to my personal knowledge management processes. I guess I could be described as a hardcore blogger, as I’ve been writing here for over eight years. So I’m going to respond to Hugh MacLeod’s question about the importance of blogging to me.
  • HAROLD JARCHE  |  MONDAY, OCTOBER 4, 2010
    [Knowledge Management] Using our knowledge
    All the information and knowledge in the world will not help us unless we take time to reflect upon what we have learned and also do something with it. When I discuss personal knowledge management [a term that really needs to be changed and I welcome suggestions] I emphasize reflection through doing. Tweet. Margaret J. Wheatley.
  • HAROLD JARCHE  |  MONDAY, JUNE 4, 2012
    [Knowledge Management] Pulling informal learning
    Take a look at these 8 demand-side knowledge management principles by Nick Milton. People don’t pay attention to knowledge until they actually need it. People value knowledge that they request more highly than knowledge that is unsolicited. People won’t use knowledge, unless they trust its provenance.
  • DAVE SNOWDEN  |  MONDAY, MARCH 25, 2013
    [Knowledge Management] Cutting through a weave destroys it
    It's a good Curry do with conversation (on our table at least) based on some knowledge of the sport. The trouble is that would not allow large teams of recently graduated MBA's to reuse recipes and documents from over codified knowledge management systems. Their marketing department have no idea what complexity is about.
  • ROSS DAWSON  |  WEDNESDAY, OCTOBER 1, 2014
    [Knowledge Management] The focus of big data should be creating value FOR customers
    In the mid-1990s I became involved in knowledge management. So I wrote my first book, Developing Knowledge-Based Client Relationships , to frame knowledge as primarily about creating value WITH the customer. 'Big Data is one of the hottest trends at the moment, as shown in this Google Trends chart below.
  • HAROLD JARCHE  |  SUNDAY, APRIL 15, 2012
    [Knowledge Management] Three Principles for Net Work
    For knowledge workers, there is diminishing value in standardized work, as it will be either automated or outsourced over time. Standardized work usually falls into simple or complicated knowledge domains. Look at a knowledge worker and how things can get done in an interconnected enterprise. Work is changing. It is now known.
  • HAROLD JARCHE  |  MONDAY, APRIL 15, 2013
    [Knowledge Management] The Connected Workplace
    But both require greater implicit knowledge. Implicit knowledge, unlike explicit knowledge, is difficult to codify and standardize. Implicit knowledge is best developed through conversations and social relationships. 'Today’s digitally connected workplace demands a completely new set of skills.
  • HAROLD JARCHE  |  MONDAY, JULY 22, 2013
    [Knowledge Management] An organizational knowledge-sharing framework
    'There is a lot of knowledge in an organization, some of it easy to codify (capture), and much (most) of it difficult to do so. Understanding how best to commit resources for knowledge-sharing should be in some kind of a decision-making framework that is easy for anyone to understand. Expertise (knowledge and know-how).
  • HAROLD JARCHE  |  WEDNESDAY, JUNE 20, 2012
    [Knowledge Management] PKM: The Book
    I have been writing about personal knowledge management on this blog since 2004. The more and better we share our knowledge, the more resilient become our networks. With each workshop I see people whose eyes are opened to the possibilities of sharing, cooperating, and co-creating knowledge. would now like to ask for help.
  • HAROLD JARCHE  |  THURSDAY, SEPTEMBER 16, 2010
    [Knowledge Management] Variations on a theme of PKM
    Personal knowledge management is not so much about creating knowledge but rather the development of conscious regular activities from which can emerge new knowledge. The knowledge artifacts created along the way are only as good as the use to which they are put.
  • HAROLD JARCHE  |  TUESDAY, JUNE 21, 2011
    [Knowledge Management] The 21st century workplace: moving to the edge
    This information can be mapped, and frameworks such as knowledge management (KM) help us to map it. We can also create tools, especially electronic performance support systems (EPSS) to do work and not have to learn all the background knowledge in order to accomplish the task. Rather bleak, I would think. complexity Work
  • HAROLD JARCHE  |  MONDAY, OCTOBER 24, 2011
    [Knowledge Management] Taking the time to cross the chasm
    The President who gets others to handle his information needs without understanding the underlying technology infrastructure that is hampering knowledge-sharing and collaboration across the enterprise. addressed some of these issues in social media for senior managers , as Michael Cook asked a similar question.
  • HAROLD JARCHE  |  WEDNESDAY, MARCH 17, 2010
    [Knowledge Management] Sense-making
    The term personal knowledge management (PKM) isn’t about management in a business sense but rather how we can manage to make sense of information and experience in our electronic surround. Knowledge – connecting information to experience (know what, know who, know how).
  • JANE HART  |  TUESDAY, APRIL 24, 2012
    [Knowledge Management] PKM is our part of the social learning contract
    PKM is also a key skill of being an effective autonomous learner – as we can see from the many individuals who are already organizing and managing their own personal learning strategies in the organization – and consequently a key aspect of BYOL (Bring Your Own Learning). For me this is spot on. Whereas PKM Social learning
  • HAROLD JARCHE  |  WEDNESDAY, OCTOBER 2, 2013
    [Knowledge Management] Learning is the work
    It puts into question most of our management frameworks that require detailed analysis before we take action. Emergent practices are dependent on the cooperation of all workers (and management) as well as the free flow of knowledge. Research shows that sharing complex knowledge requires strong interpersonal relationships.
  • HAROLD JARCHE  |  THURSDAY, SEPTEMBER 27, 2012
    [Knowledge Management] Enterprise 2.0 transition
    The E20 Meetup in Paris today discussed the role of “Organizational Development” (OD) and “Human Ressource Management” (HR) in the Enterprise 2.0 have not seen organizations move toward a more social business model without changing management. game play. Bjoern Negelmann was the host. transition? Enterprise 2.0
  • HAROLD JARCHE  |  SUNDAY, NOVEMBER 8, 2009
    [Knowledge Management] PKM Overview
    I will be presenting on personal knowledge management (PKM) for LearnTrends 2009 on Tuesday, 17 November at 12:00 noon Pacific (15:00 EST & 20:00 GMT). In preparation, I’ve created a 5 minute video overview (MP4) of the topic, summarizing many of the posts I’ve written on the subject (click link below to launch video).
  • INTERNET TIME ALLIANCE  |  TUESDAY, SEPTEMBER 20, 2011
    [Knowledge Management] Making Sense of the World, by Jay Cross
    Concept work relies on pattern recognition, tacit knowledge and the wisdom borne of experience. The 21st century workplace is so different from its predecessor that managers and professionals must follow a new set of practices to succeed. You have to develop an approach for making sense of this sea of information and knowledge.
  • CLARK QUINN  |  WEDNESDAY, APRIL 27, 2011
    [Knowledge Management] Org Development and Social Media
    As the pieces of companies become densely interconnected, the differences between knowledge management, training, collaborative learning, organization development, internal communication, and social networking fade away.&#   However, some of these fields are reasonably technology savvy, while others are more focused effective people processes.
  • HAROLD JARCHE  |  TUESDAY, JUNE 12, 2012
    [Knowledge Management] In the beginning was the blog
    ” As we start the Personal Knowledge Management workshop this week, the topic of blogs has already come up. Chris Brogan, co-author of Trust Agents , has a number of insights on blogging and engaging online. have been blogging here for eight years and before that experimented with a few other blogs. Communities PKM
  • HAROLD JARCHE  |  THURSDAY, JANUARY 17, 2013
    [Knowledge Management] Prepare for the future of work
    This is what personal knowledge management is all about. It starts by seeking people and knowledge sources and the Seek-Sense-Share cycle finishes by sharing with communities and social networks. Ross Dawson says that people who have “ learnt how to learn ” will be better prepared for jobs of the future.
  • JAY CROSS'S INFORMAL LEARNING  |  SATURDAY, AUGUST 14, 2010
    [Knowledge Management] Personal Learning Environment 2010
    George writes: Announcing: Open Course – Personal Learning Environments, Networks, and Knowledge. This should be fun… Stephen Downes , Dave Cormier , and I will be offering an open course on Personal Learning Environments, Networks, and Knowledge , starting September 13. If you’re interested, you can sign up here. Why am I interested?
  • JANE HART  |  THURSDAY, NOVEMBER 15, 2012
    [Knowledge Management] “Learning the new” vs “Learning the old”
    Currently this is where corporate e-learning focuses its efforts  - delivering online learning experiences for its people to acquire existing bodies of knowledge or skill – it’s all about  learning the old. We think back to how we learned at school with a teacher, who took us through a topic step by step, in a logical way.
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