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Serving Experience As The Product

Adaptive Path

Take the simple example of a greeting card. The experience is the product. Customers weren’t buying an industrial process.

Innovation is not a repeatable process

Harold Jarche

Can innovation be promoted through better processes? I want every knowledge worker to discover his or her own processes. Innovation PKM

The New Era of Smart, Connected Products

Irving Wladawsky-Berger

Last week, for example, I discussed a recent article in Wired by Kevin Kelly on the future of AI. I totally agree.

Job-Killing Processes

Martijn Linssen

Worse, when an organization is in need, why do we engage in process improvement – when what may be needed is process reduction or elimination?

Cloud, Services and the Transformation of Production

Irving Wladawsky-Berger

What do we mean by the production of services ? Production includes both manufacturing and ICT-enabled services.

Enterprise 2.0, Where Art Thou?

Luis Suarez

Tools) and Social Business (Processes AND People). Knowledge Tools Learning Open Business Personal KM Productivity Toolsas well? .

Life Without eMail – 5th Year Progress Report – The Community, The Movement

Luis Suarez

1:1 Confidential, sensitive exchanges (HR, Legal, Financial matters would be prime examples for this use case. What happened? People do.

Report 127

How Narrating Your Work Helps You Become More Effective by Saving Precious Time

Luis Suarez

accounting in most cases for 7 to 9 hours per day, every day , just doing that: processing e-mail and attending meetings. . to no end. And you?

The Soft Skills of Collaboration and The Social Enterprise

Luis Suarez

Use specific examples of online behaviours and statements to discover what’s culturally unacceptable, uncomfortable, neutral, and positive.

Skills 126

Job-Killing Processes

Martijn Linssen

Worse, when an organization is in need, why do we engage in process improvement – when what may be needed is process reduction or elimination?

Learning products

Harold Jarche

Heike Philp recently made this comment in response to Media & Messages : What I am sorely missing right now are ‘learning products’.

Reflections from 2011 – A World Without Email – The Documentary

Luis Suarez

But it doesn’t end up there just sharing those good practices, productivity tips and whatever other hacks on making the most out of email.

Twitter Is Where Conversations Go To Die

Luis Suarez

These are just some examples. Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Enterprise

5 Reasons Why Activity Streams Will Save You From Information Overload

Luis Suarez

IBM Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social ComputingI heart Activity Streams. Exactly!

The Art of Collaborating Effectively in Virtual Teams

Luis Suarez

Use collaboration to drive product development and R&D efforts. Lack of a clear process. Lack of clear process. … Maybe.

Workplace Productivity

Tony Karrer

One of the favorite quotes I used to use during presentations was Drucker - The most important contribution of management in the 21st century will be to increase knowledge-worker productivity. For example, in a call center environment, it is reasonable to look at handle time, customer satisfaction, total sales, etc.

State of the Net 2012 – People Tweet Tacit Knowledge – Part Two

Luis Suarez

Brilliant point as well to focus on exaptation , not adaption citing Apple as being the prime example. that you would find out there. Loved it!

IBM’s Lotusphere 2011 Highlights – People-Centric vs. Content-Centric by Louis Richardson

Luis Suarez

flavours into one’s own productivity and become much much better at what they do as a result of that. Look no further.

Community Managers and the Art of Facilitating Communities Effectively

Luis Suarez

IBM Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Computingthan ever before. Ombudsman. Writer.

Tips 72

Timing is Everything

Jay Cross

For example, I’m a future thinker. Vision truth, and productivity: these are the universal values that make a company effective. Try it.

Examples of eLearning 2.0

Clark Quinn

internal processes on wiki starting to use wikis internally Moving faculty bookmarks to Delicious use wiki for learners to craft definition of 'seamless service' after searching orgs that proclaim to provide seamless service We hope to build wikis that our students can use to share information. approaches. These make sense.

IT, Productivity and Organizational Capital

Irving Wladawsky-Berger

But, to achieve long term economic growth, as well as gains in our standard of living , the US must also focus on innovation and productivity growth. US labor productivity - “the amount of goods and services that a laborer produces in a given amount of time” - grew at only 1.5% technology to automate existing processes wasn’t enough.

Monday Broken ID Series: Examples

Clark Quinn

I see several reliable problems with examples, and they aren’t even the deepest problems. Then, when they do exist, too often they’re cookie-cutter examples, that don’t delve into the necessary elements that make examples successful, let alone are intrinsically interesting, yet we know what these elements are! …”).

Text-to-Speech eLearning Tools - Integrated Products

Tony Karrer

These products promise to automate the process of adding audio to eLearning thereby streamlining and accelerating the production of eLearning courses.

Driving Productivity Might Revolutionize HR or Kill It

Kevin Wheeler

Home About Future of Talent Subscribe Over the Seas Thoughts on Recruiting, Learning and Other Things as I Ramble around the World Driving Productivity Might Revolutionize HR or Kill It by Kevin Wheeler on March 10, 2010 How different is what you do today from five years ago? An example is the introduction of the typewriter. Join us.

State of the Net 2012 – People Tweet Tacit Knowledge – Part One

Luis Suarez

IBM Innovation Knowledge Management Learning Personal KM Productivity Tools Social EnterpriseAnd today has been no different. Never will.

Edge Perspectives with John Hagel: Process versus Practice

John Hagel

Id sworn off enterprise software, and really wanted to keep building consumer Internet products. Dont Count On It. Please try again.

Intensive and Extensive Processing: Making Formal Stickier

Clark Quinn

These things include activating emotional and cognitive relevance, presenting the associated concepts, showing examples that link concept to context, having learners apply concept to context, and wrapping up the experience. By extensive processing, I mean extending the learning experience. Ok, have you processed that?

RFP 2

Emotionally intelligent magnet (and road rage antidote) | Daniel Pink

Dan Pink

Personal Productivity (14). Our brains can’t process all that detail in real time. Dan Pink. Contact. Follow Dan on Twitter. Video.

Exploring Business Types and Business Models

John Hagel

Let’s focus on the three business types – infrastructure management businesses, product innovation and commercialization businesses and customer relationship businesses – as a context for discussing business model choices. Product innovation and commercialization businesses. OK, I’ve created some confusion. Tying it all together.

Types 70

IBM’s Lotusphere 2011 Highlights – Get Social, Do Business!

Luis Suarez

Network Your Business Processes. Innovation Knowledge Management Learning Personal KM Productivity Tools Social Computing Travelling

Open Innovation 2.0

Irving Wladawsky-Berger

Examples abound of companies that failed to commercialize the inventions developed in their labs. Process - Innovation is a team sport.

What Are the Chances of Pragmatic Pathways for Social Business?

Luis Suarez

if I may add, that change is a political process, not a rational one. I will be getting down to them shortly, too!), To quote her: . Our selves.

A Playbook for Improving Customer Journeys

Adaptive Path

For example, GE Healthcare redesigned their medical imaging equipment so that children would find the experience less scary. Early Solutions.

Design Thinking and the Workplace Experience

Irving Wladawsky-Berger

Design has long played a major role in product innovation. Collaboration, co-creation, co-production. Identify real and compelling needs.

Design 102

I Know It When I See It

Andy McAfee

product?&# – are just windowdressing on products that are still essentially geared for Collaboration 1.0. Whose products at present come closest to enabling Web 2.0-style collaboration and interaction in enterprise environments? products that lack the ability to produce “meaningful&# RSS feeds. software.

The Future of Work and Learning 2: Chatbots

Jane Hart

Examples of their use might therefore be to. receive customised productivity support (e.g. Why chatbots? alerts, reminders, etc).

The Transformative Power of Cloud Computing

Irving Wladawsky-Berger

With the advent of PCs, they moved to support less well defined, personal productivity applications like word processing and spreadsheets.

Data 86

Automation Technologies and the Future of Work

Irving Wladawsky-Berger

As roles and processes get redefined, the economic benefits of automation will extend far beyond labor savings.

Three types of KM

Harold Jarche

Big KM is needed in larger organizations that have a lot of outputs, events and processes to keep track of.

Types 135