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Serving Experience As The Product

Adaptive Path

Take the simple example of a greeting card. The experience is the product. Customers weren’t buying an industrial process.

The New Era of Smart, Connected Products

Irving Wladawsky-Berger

Last week, for example, I discussed a recent article in Wired by Kevin Kelly on the future of AI.  Should the company change its business model?;

Innovation is not a repeatable process

Harold Jarche

Can innovation be promoted through better processes? want every knowledge worker to discover his or her own processes. Innovation PKM

Job-Killing Processes

Martijn Linssen

Worse, when an organization is in need, why do we engage in process improvement – when what may be needed is process reduction or elimination?

Cloud, Services and the Transformation of Production

Irving Wladawsky-Berger

What do we mean by the production of services ?  Production includes both manufacturing and ICT-enabled services. 

IT, Productivity and Organizational Capital

Irving Wladawsky-Berger

But, to achieve long term economic growth, as well as gains in our standard of living , the US must also focus on innovation and productivity growth.   US labor productivity - “the amount of goods and services that a laborer produces in a given amount of time” - grew at only 1.5% technology to automate existing processes wasn’t enough. 

Enterprise 2.0, Where Art Thou?

Luis Suarez

Tools) and Social Business (Processes AND People). Knowledge Tools Learning Open Business Personal KM Productivity ToolsAnd big time. .

Life Without eMail – 5th Year Progress Report – The Community, The Movement

Luis Suarez

Social Networking tools *do* make you ever so much more productive. Did I give up on giving up on corporate email? What happened? People do.

Report 126

How Narrating Your Work Helps You Become More Effective by Saving Precious Time

Luis Suarez

accounting in most cases for 7 to 9 hours per day, every day , just doing that: processing e-mail and attending meetings. . Or even both!,

Job-Killing Processes

Martijn Linssen

Worse, when an organization is in need, why do we engage in process improvement – when what may be needed is process reduction or elimination?

Learning products

Harold Jarche

Heike Philp recently made this comment in response to Media & Messages : What I am sorely missing right now are ‘learning products’.

Reflections from 2011 – A World Without Email – The Documentary

Luis Suarez

But it doesn’t end up there just sharing those good practices, productivity tips and whatever other hacks on making the most out of email.

The Soft Skills of Collaboration and The Social Enterprise

Luis Suarez

Use specific examples of online behaviours and statements to discover what’s culturally unacceptable, uncomfortable, neutral, and positive.

Skills 108

Timing is Everything

Jay Cross

For example, I’m a future thinker. Vision truth, and productivity: these are the universal values that make a company effective. Try it.

Twitter Is Where Conversations Go To Die

Luis Suarez

These are just some examples. Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Enterprise

5 Reasons Why Activity Streams Will Save You From Information Overload

Luis Suarez

IBM Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social ComputingI heart Activity Streams. live them.

The Art of Collaborating Effectively in Virtual Teams

Luis Suarez

Use collaboration to drive product development and R&D efforts. Lack of a clear process. Lack of clear process. … Maybe.

Workplace Productivity

Tony Karrer

One of the favorite quotes I used to use during presentations was Drucker - The most important contribution of management in the 21st century will be to increase knowledge-worker productivity. For example, in a call center environment, it is reasonable to look at handle time, customer satisfaction, total sales, etc.

Driving Productivity Might Revolutionize HR or Kill It

Kevin Wheeler

Home About Future of Talent Subscribe Over the Seas Thoughts on Recruiting, Learning and Other Things as I Ramble around the World Driving Productivity Might Revolutionize HR or Kill It by Kevin Wheeler on March 10, 2010 How different is what you do today from five years ago?  An example is the introduction of the typewriter. Join us.

State of the Net 2012 – People Tweet Tacit Knowledge – Part Two

Luis Suarez

Brilliant point as well to focus on exaptation , not adaption citing Apple as being the prime example. that you would find out there. Loved it!

IBM’s Lotusphere 2011 Highlights – People-Centric vs. Content-Centric by Louis Richardson

Luis Suarez

flavours into one’s own productivity and become much much better at what they do as a result of that. Look no further.

Community Managers and the Art of Facilitating Communities Effectively

Luis Suarez

IBM Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Computingthan ever before. Ombudsman. Writer.

Tips 61

Examples of eLearning 2.0

Clark Quinn

internal processes on wiki starting to use wikis internally Moving faculty bookmarks to Delicious use wiki for learners to craft definition of 'seamless service' after searching orgs that proclaim to provide seamless service We hope to build wikis that our students can use to share information. approaches. These make sense.

Monday Broken ID Series: Examples

Clark Quinn

The point is not to say ‘bad designer’, but instead to point out how to do good design. I see several reliable problems with examples, and they aren’t even the deepest problems. Conceptually, examples are applications of the concept in a context.  Note that the choice of examples is important. Previous Series Post. …”).

Text-to-Speech eLearning Tools - Integrated Products

Tony Karrer

These products promise to automate the process of adding audio to eLearning thereby streamlining and accelerating the production of eLearning courses.

State of the Net 2012 – People Tweet Tacit Knowledge – Part One

Luis Suarez

IBM Innovation Knowledge Management Learning Personal KM Productivity Tools Social EnterpriseAnd today has been no different. Never will.

Edge Perspectives with John Hagel: Process versus Practice

John Hagel

Id sworn off enterprise software, and really wanted to keep building consumer Internet products. just hate products that arent built for users.

Intensive and Extensive Processing: Making Formal Stickier

Clark Quinn

These things include activating emotional and cognitive relevance, presenting the associated concepts, showing examples that link concept to context, having learners apply concept to context, and wrapping up the experience.  The other area is increasing the depth of the processing. Again, a social augment to facilitate deep processing.

Design Thinking and the Workplace Experience

Irving Wladawsky-Berger

Design has long played a major role in product innovation.  Collaboration, co-creation, co-production.  Sensory and emotional engagement. 

Design 113

5 Reasons Why Activity Streams Will Save Your From Information Overload

Luis Suarez

IBM Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social ComputingI heart Activity Streams. live them.

A Playbook for Improving Customer Journeys

Adaptive Path

For example, GE Healthcare redesigned their medical imaging equipment so that children would find the experience less scary. Early Solutions.

The Future of Work and Learning 2: Chatbots

Jane Hart

Examples of their use might therefore be to. receive customised productivity support (e.g. Why chatbots? alerts, reminders, etc).

The Chief Talent Officer – A Common Role by 2015

Kevin Wheeler

Those organizations that get these mixes right will enjoy long period of employment stability, harmony, and productivity. Where is HR? Cheers!

IBM’s Lotusphere 2011 Highlights – Get Social, Do Business!

Luis Suarez

Network Your Business Processes. Innovation Knowledge Management Learning Personal KM Productivity Tools Social Computing Travelling

Emotionally intelligent magnet (and road rage antidote) | Daniel Pink

Dan Pink

Personal Productivity (14). Our brains can’t process all that detail in real time. Dan Pink. Contact. Follow Dan on Twitter. Video.

What Are the Chances of Pragmatic Pathways for Social Business?

Luis Suarez

However, John claims, and rightly so!, if I may add, that change is a political process, not a rational one. To quote her: . Of course it is!

The Long Term Impact of AI on Jobs - Some Lessons from History

Irving Wladawsky-Berger

Most jobs involve a number of tasks or processes.  The concerns surrounding AI’s long term impact may well be in a class by themselves. 

Skills 135

Harnessing the True Potential of Internet of Things Technology

John Hagel

What are some examples? An increasing amount of IoT technology is being deployed to monitor utilization of key inputs (for example, fuel or electricity) into large scale facilities like manufacturing plants or office buildings and adjusting these inputs in real-time to enhance efficiency. What are product vendors doing on this front?

Figuring Out Content Strategy

Adaptive Path

Be as transparent and specific as possible about our approval process. This is how that project played out. Design Research. Structure.

I Know It When I See It

Andy McAfee

product?&# –  are just windowdressing on products that are still essentially geared for Collaboration 1.0. Whose products at present come closest to enabling Web 2.0-style collaboration and interaction in enterprise environments? products that lack the ability to produce “meaningful&# RSS feeds. software.