Hi Jack. First of all, I'm a big fan of both your companies, Twitter and Square, and I've always admired what you've had to say in the press about the philosophies and principles underlying those products. That's why I was disappointed to read that you were renouncing the word "user" in favor of "customer" at Square. But you should. MORE >>

I've always believe that to truly have impact on performance, we need to be experts at Behavior Change. I've written a few times over the years on aspects of solutions that ultimately drive a change in behavior that leads to performance improvement. What do these systems do that leads to behavior change? Need to Change Behavior? MORE >>

Once upon a time (as all good fairy tales start) employees had a job for life. Having left school or college you could start work for an organization and remain there for your whole professional life. If you are very lucky they might pay for you to attend a professional conference once a year. But how can you demonstrate the value of this? MORE >>

You’re reading this on a blog. As a blogger since 2006, with blogs on technology, art and travel, I can only say that it has been one of the most important learning experiences in my life. don’t go on courses or attend an educational institution but I do write blog pieces and read oodles of stuff on other blogs. For me, a blog is more than a diary. MORE >>

Citrix GoToTraining has just released a paper I was commissioned to write, called What’s working and what’s not in online training. Here is the introduction, and you can read the rest at the link. will be following up on some of the themes I discuss in this paper in the coming weeks. The new challenge for learning professionals. MORE >>