Sun.Jul 03, 2011

Trending Sources

China leads the world in customer service, starting at its borders

Ross Dawson

Last night I flew into Sanya, at the southernmost tip of China, to give the keynote at the NICE Interactions 2011 conference tomorrow. When I walked up to give my passport to the immigration official, on the counter in front of me was a box with 4 large buttons. Future of business

Tips 40

Most awesome revelations in Working Smarter Daily for June 2011

Jay Cross

Best of  Working Smarter Daily. June 1, 2011 to June 30, 2011. objections to social media in learning (and answers) -  Donald Clark Plan B , June 11, 2011. Ten ways to create a knowledge ecology -  Euen Semple , June 27, 2011. Connecting with Communities of Practice -  Harold Jarche , June 2, 2011. PKM Updated -  Harold Jarche , June 7, 2011.

PKM 30

Adapting

Harold Jarche

Tweet I’ve just started reading Tim Hartford’s book, Adapt: Why success always starts with failure. Here are my highlights/notes from Chapter One, Adapting: Planning vs Adapting: “ Ormerod’s discovery strongly implies that effective planning is rare in the modern economy.&#. note that Palchinsky worked in Stalinist Russia].

Twitter Weekly Links Digest for 2011-07-03

Jane Hart

Tweet. Are you ready 4 the second wave of social media? link] <“Internal SoMe is the 2nd wave; the future of work is in communities” #. RT @ realwplearn : Social learning in action [link] # realwplearn #. BBC News – Over-50s flock to social networks – [link] #. The Working Smarter eFieldbook is now $12 [link] #. Twitter twitter

June Hot List: Mobile Learning Content

Nancy White

Best of Mobile Learning June 1, 2011 to June 30, 2011 Featured Sources The following are the top items from featured sources based on social signals.