Starting about a decade ago with the rise of Web 2.0 , we have seen the explosive growth of social media technologies, - e.g., blogs, wikis and podcasts, - as well as platforms like Twitter, Facebook and YouTube with hundreds of millions of users.  What is the primary responsibility of a business?  Customer value is different.  MORE >>

I use Delicious to keep track of web resources and recently passed on, via Twitter, my social bookmarks tagged with complexity. Complexity is where predictability is absent, and only in hindsight cause and effect are clear. It’s the messy bits, as Shawn says, where human interaction, culture, innovation, trust are at play. MORE >>

Tweet Here are some of the things I learned via Twitter this past week. Complexity, chaos and enterprise-architecture ~ by @tetradian – via @DavidGurteen [explores the under-represented Chaotic domain of Dave Snowden's Cynefin framework]. It is accepted that rapid change and the complexity of overlapping issues is the norm. MORE >>

In the earlier book he never mentioned Facebook, Twitter, Cloud, LinkedIn, 4G or Skype.  And none of us can predict when a new golden age of innovation will finally arrive leading to many new jobs and industries.  The THINK Forum included a number of talks and panels which looked at leadership from a number of different angles. MORE >>

I spent the first week of November as Innovator in Residence at USC’s Annenberg School of Communication and Journalism.  As part of my activities during the week, Dean Ernest Wilson hosted a conference on Social Media: Platform of Provocation for Innovation? Each panel included experts from USC Annenberg and IBM. Jon gave two examples.  MORE >>