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PWLE Not PLE - Knowledge Work Not Separate from Learning

Tony Karrer

But, too much structure is not going to work. I mentioned quite a while ago (in Personal Work and Learning Environments (PWLE) - More Discussion and Personal Work and Learning Environments ) that: Knowledge work is not separate from learning. Yes, there are times that Knowledge Workers will step away from day-to-day activities to go do developmental learning activities that may not be directly related to their day-to-day knowledge work.

Knowledge Work Types

Tony Karrer

Several people have asked for some clarification on my definition of Concept Work and Concept Workers. To help clarify this and to begin thinking through implications for Work Literacy Skills , I went back through a couple of different sources. Thomas Davenport classifies Knowledge Work Types in Thinking for a Living: How to Get Better Performances And Results from Knowledge Workers using a variety of classifications. One was based on the complexity of the work.

2008 2009

Tony Karrer

It's always interesting to look back at the past year - 2008, think about what has changed for me during the year, and think about what that means for the next year - 2009. To do my review, I first looked at what I was writing about and what people were reading on my blog in 2008.

Concept Worker

Tony Karrer

But then he describes how we've really moved on past that to a new age where the dominant value for most organizations are created by high-end knowledge workers working on concepts. But, I actually think we should be focused on the emphasis on the type of knowledge work and the type of workers. The person in the call center does quite a bit of routine knowledge work. Certainly our work around Work Literacy is all about concept work and concept workers.

Using SharePoint

Tony Karrer

Using SharePoint before, during and after courses This typically takes the form of sharing best practices, code examples, templates, links; posting announcements; having discussions; showing calendar items; supporting student profiles; supporting student project work; sharing notes, documents; providing course content. But in discussions there were often distinctions based on what the work team or CoP expected. I've been having fabulous conversations about using SharePoint.

ASTD TechKnowledge

Tony Karrer

Session Hopping a Practical Guide General Session - New Work Literacies and E-Learning 2.0 These changes are continuously transforming the landscape for knowledge work. The results are in, and most knowledge workers are struggling to adapt to new forms of work and learning. In this keynote, Dr. Tony Karrer will look at the transformation of knowledge work into concept work and the implications for the roles and responsibilities of learning professionals.

Carnary Wharf Meeting on the future of learning

Jay Cross's Informal Learning

convergence of knowledge, knowledge work, and learning. Yesterday a dozen senior learning professionals met for four hours in the board room at Thomson Reuters in London.

Workshop Exercise Design - Help Needed

Tony Karrer

I've just posted Identify Knowledge Work Tasks - Workshop Exercise which describes a workshop exercise that I'm considering using in several different workshops. Please help: Identify Knowledge Work Tasks - Workshop ExerciseI feel like it makes a lot of the discussion more concrete. I'm really hoping that folks will help me out by: a. telling me what they would say if they were in the workshop and b. giving me thoughts on the exercise itself.

Work Literacy Launch

Tony Karrer

I'm very happy to announce that Michele Martin and I have just launched Work Literacy - a network of individuals, companies and organizations who are interested in learning, defining, mentoring, teaching and consulting on the frameworks, skills, methods and tools of modern knowledge work. When discussing new(ish) tools like blogs and social bookmarking, and discussing things like advanced search techniques, there's a gap in knowledge work skills.

Skills for Learning Professionals…Part 2 | Full Circle Associates

Nancy White

I like your meta skills, but … I was hoping that you would provide insight into the core skills and knowledge around communities and networks that learning professionals should have? Learning Community/Network Skills for Knowledge Workers and Learning Professionals First, some context.

Links for 2008-06-23 [del.icio.us]

Clark Quinn

Knowledge work as craft work. Knowledge work takes us back to a world of craft work practices. The "symbolic analysis" that Robert Reich identifies as the essence of knowledge work is designed to create the one-of-a-kind results that characterize craft products.

The Enterprise 2.0 Recovery Plan

Andy McAfee

Recovery Plan by Andrew McAfee on December 1, 2008 Recent events in the news have inspired a thought experiment: I asked myself what I would do if I were put in charge of IT as part of the turnaround effort at a big US automaker. As I got to work and tried to deliver results and benefits as quickly as possible, I’d be guided by a set of principles, many of which I’ve discussed in this blog: The company ‘knows’ the answers to our questions.

Personal Learning Tools and Technologies

Tony Karrer

Here are some of the links: Requirements of a PLE Framework Social Network Operating Systems Personal Work and Learning Environments (PWLE) - More Discussion Personal Work and Learning Environments PWLE Not PLE - Knowledge Work Not Separate from Learning Learning and Networking With A Blog (T+D article) Personal Learning Strategies Personal Learning Learning Systems EPSS and ePerformance Personal Learning for Learning Professionals - Using Web 2.0

Revolution in Workplace Learning

Tony Karrer

Likely I (and others in Work Literacy ) will be doing similar workshops over the next few months. If you are interested, but can't attend this workshop, then you might want to go to Work Literacy and go to Services to state your interest. You will: Learn specific methods you can use to accelerate your own knowledge work and learning Define strategies for eLearning 2.0

Links for 2008-09-08 [del.icio.us]

Clark Quinn

How Common Craft Stopped Doing Client Work, In Plain English - ReadWriteWeb. The FASTForward Blog » Knowledge work and micro-processes: Enterprise 2.0 Training Method Trends : eLearning Technology. Blog: News, Coverage, and Commentary

Jay Cross's Informal Learning - Untitled Article

Jay Cross's Informal Learning

To my way of thinking, this is the convergence of knowledge work and informal learning that I’ve been trying to promote. Can Cisco-style collaboration really work outside of Cisco? How Cisco’s CEO John Chambers is Turning the Tech Giant Socialist , by: Ellen McGirt.

Jay Cross's Informal Learning - Untitled Article

Jay Cross's Informal Learning

To my way of thinking, this is the convergence of knowledge work and informal learning that I’ve been trying to promote. Can Cisco-style collaboration really work outside of Cisco? How Cisco’s CEO John Chambers is Turning the Tech Giant Socialist , by: Ellen McGirt.

Know Where You Can Find Anything

Clark Quinn

As part of my presentations on Work Literacy and eLearning 2.0 - I discuss how learning and knowledge work are changed by things such as computers, mobile computing, the web, social media, social networks, access to people/experts through the web, and the flood of new tools.

Learning for the 21st Century

Jay Cross's Informal Learning

Learning is the process of figuring out how the world works. It’s a dog’s breakfast of acquiring skills, information, knowledge, savoir faire, and more. THE CHANGING NATURE OF WORK. In the days of textile factories in Manchester, railroads criss-crossing continents, and assembly lines mass- producing automobiles, most work was physical. In fact, Frederick Taylor told workers, ‘You’re not paid to think’ Along came knowledge work.

Links for 2008-06-21 [del.icio.us]

Clark Quinn

No Straight Lines / A conversation on the nature of knowledge work. Discuss various arguments on why the term knowledge worker is outdated. Ten Ways to Turbocharge Your E-Mails. Here are ten things you can do today to begin refining the way you communicate in email

Workshop Exercise Design - Help Needed

Clark Quinn

I've just posted Identify Knowledge Work Tasks - Workshop Exercise which describes a workshop exercise that I'm considering using in several different workshops. Please help: Identify Knowledge Work Tasks - Workshop Exercise I feel like it makes a lot of the discussion more concrete. I'm really hoping that folks will help me out by: a. telling me what they would say if they were in the workshop and b. giving me thoughts on the exercise itself.

Work Literacy Launch

Clark Quinn

I'm very happy to announce that Michele Martin and I have just launched Work Literacy - a network of individuals, companies and organizations who are interested in learning, defining, mentoring, teaching and consulting on the frameworks, skills, methods and tools of modern knowledge work. When discussing new(ish) tools like blogs and social bookmarking, and discussing things like advanced search techniques, there's a gap in knowledge work skills.

New Work and New Work Skills

Clark Quinn

really was all about new work skills - skills we should be learning. Actually, it's also about the fact that there's not really new work as much as there is new work skills. Work Skills Changing Most of us who used to use these things know somewhat know that they really aren't in use anymore. In presentations, I often will cite this as an example of the kinds of changes in work skills that have occurred and are constantly occurring.

Free - Web 2.0 for Learning Professionals

Clark Quinn

Work Literacy and the eLearning Guild are partnering to provide you with a great (and free) opportunity to get up to speed on Web 2.0 technologies prior to DevLearn 2008 so that you can participate better either in-person or as an outside spectator, and to interact and learn with people who are passionate about learning. She has worked with federal, state, and local governments, nonprofits, and corporations to design and deliver a variety of learning interventions.

Searching for Expertise - LinkedIn Answers

Clark Quinn

This is definitely a knowledge work task where talking to someone will help. Yesterday I created a screen cast on LinkedIn for Finding Expertise. Today, I saw a post on our Free - Web 2.0 for Learning Professionals where someone said: I am currently trying to find a SME experienced with Moodle (a CMS/LMS) and WizIQ (synchronous web class technology). I posted a query about this to several of the groups that I've joined on LinkedIn and have received about a dozen responses so far.

Conversation Learning

Clark Quinn

One of the questions being raised this week in the free, online course Work Literacy: Web 2.0 To me, this is a critical part of The New Skills for knowledge workers. And what I often cite as the biggest change in knowledge work skills over the past 20 years is the change in access to people. Sure, the amount of existing content out there grows exponentially (a trillion web pages indexed by Google in 2008).

Working Socially

Harold Jarche

With ubiquitous connectivity, more of our work is at a distance, either in space or time. Distributed work is becoming the norm. If we are going to support people doing this kind of work, we need to understand it. Work today has few time or geographical boundaries.

Distractions and reflections

Clark Quinn

I still argue that one of the best investments that can be made is reflection, particularly for knowledge work and any individual or organization that needs to not just survive but thrive in the growing flow of information and chaos. The other day, I wanted to read an article on the CLO site. I went there, but I found the article too hard to read; there were bloody animated gifs everywhere!

Revolution in Workplace Learning

Clark Quinn

Likely I (and others in Work Literacy ) will be doing similar workshops over the next few months. If you are interested, but can't attend this workshop, then you might want to go to Work Literacy and go to Services to state your interest. You will: Learn specific methods you can use to accelerate your own knowledge work and learning Define strategies for eLearning 2.0

Angry Birds and productivity at work: why distractions can help

Ross Dawson

If we measured the productivity of someone who tried to work 60 minutes an hour versus 55 minutes an hour and spent five minutes playing Angry Birds, I suspect you wouldn’t see less work done by the person playing five minutes an hour.”. The study showed that people who browsed the web in work breaks were more productive than those who continued working or did other things on their break. Let’s work on getting better productivity.

Not Your Father’s ROI

Jay Cross

At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. On paper, Google’s net worth was about $30 billion at the end of 2008.

ROI 61

#Movistar Killed the Web Star

Luis Suarez

Imagine if all of a sudden you decide to embark on an experiment where you try to figure out what it would be like to live without access to the Internet over a certain period of time not only for your day to day work, but also for your personal life. I need to start working again and pronto!

Skills for Learning Professionals…Part 2 | Full Circle Associates

Nancy White

I like your meta skills, but … I was hoping that you would provide insight into the core skills and knowledge around communities and networks that learning professionals should have? Learning Community/Network Skills for Knowledge Workers and Learning Professionals First, some context.

The Leader's Guide to Radical Management: What economists don't.

Steve Denning

In the case of the current recession, he argues that all the evidence points to the current level of unemployment being a “normal” feature of the aftermath of the financial meltdown of 2008.  In today’s knowledge economy, the motivation of workers is a key determinant of productivity.

Tool Set 2009

Tony Karrer

I thought I'd kick off this year by posting a series of posts on topics related to tools and methods for work and learning. Setting up a SharePoint for a community or work team is very different from teaching them about Personal Learning. In fact, the lack of attention to this topic was the reason I founded Work Literacy in June of 2008. You need to understand your choices, try new methods and tools and adopting practices that improve your work and learning skills.

2009 Top Posts and Topics

Tony Karrer

I’ll also do a post similar to my post last year 2008 2009 that will look at my 12 eLearning Predictions for 2009. I’m including posts from December 2008. Discussion Forums for Knowledge Sharing at Capital City Bank eLearning Portal Integration Data Driven Notable Topics for 2009 Work Skills and Knowledge Work Work Skills Keeping Up? It’s interesting at the end of the year to go back through blog posts to see what my Best of 2009 is.

Performance Support in 2015

Tony Karrer

Examples in matching were: People to Projects People to Jobs Students to Tutors In each of these, it has the classic characteristics that point to Performance Support: Infrequent Complex Important to get right I would claim that as knowledge work becomes more complex and we move towards being concept workers , we are being asked to act like experts even though we aren’t experts. We are already seeing this in terms of lots of startups aimed at particular elements of knowledge work.

Fluctuating support networks

Harold Jarche

In Exploring the informal organization in knowledge work: A grounded theory of fluctuating support networks (2008), Judith concludes [my emphasis]: The study contributes to management praxis by raising awareness and offering insights into the practical value of fluctuating support networks and their power to rehumanize the knowledge workplace. Holton, 2008). Tags: Communities Informal Learning Work

Skills for Learning Professionals…Part 2 | Full Circle Associates

Nancy White

I like your meta skills, but … I was hoping that you would provide insight into the core skills and knowledge around communities and networks that learning professionals should have? Learning Community/Network Skills for Knowledge Workers and Learning Professionals First, some context.

Learned about Learning in 2009

Tony Karrer

It’s always fun at the end of the year to go back and take a look at what you’ve been working on, what you’ve learned during the year. In June 2008, Work Literacy Launched. I’m convinced that we are all struggling to have our Work Skills Keep Up. When I look at my particular skills, methods and tools for 2009 and compare them to 2008, I would say that it’s mostly a question of degree of use and certainly my use of Twitter has grown. Work Event?