I’ve been revisiting performance support in preparation for the Guild’s Performance Support Symposium  next month, and I’m seeing a connection between two models that really excite me. It’s abut how social and performance support are a natural connection. So, let’s start with a performance model. Are you ready? MORE >>

Of late, I’ve been both reviewing eLearning, and designing processes & templates. As I’ve said before , the nuances between well-designed and well produced eLearning are subtle, but important. These combine into several levels of quality. The first level is where there aren’t any, or aren’t good learning objectives. MORE >>

As part of an initiative for ASTD’s upcoming International Conference and Exposition , I was filmed as I responded to 10 questions around mobile (if you’re there, hope to hear how it goes) from Tony Bingham (he came in via conference call). How do you define mobile learning? Why mobile / why now? augmented reality). Think strategically. MORE >>

Yesterday I talked about the seeding, feeding, and weeding necessary to develop a self-sustaining network. referred to supporting the activities that we find in natural learning, for both formal and informal learning.  The goal is to align our organized support with our learners to optimize the outcome.  Commit : we take ownership for the outcomes.  MORE >>

Of late, I’ve seen a disturbing trend. Not only are the purveyors of existing solutions preaching caution and steadiness, but it even seems like some of the  ’names’ of the field are talking in ways that make it easy to think that the industry is largely doing ok. We  know what leads to effective learning outcomes. So lead the way. MORE >>