Not Your Father’s ROI

Jay Cross

Productivity in a Networked era: Not Your Father’s ROI. One cherished industrial age concept that is proving particularly difficult to let go of is return on investment (ROI). But like Pontiacs and Oldsmobiles, old-school ROI’s day in the sun is waning. Consultants and smart-aleck MBAs will tell you if you want to sell a big project internally, you’ve got to talk ROI. Traditional ROI. ROI is what you get for your money, divided by what you spent to get it.

ROI 140

How to Get the Greatest ROI from eLearning

TOPYX LMS

The good news is that there are clear-cut answers to most questions regarding the confusing subject of ROI of eLearning. Does eLearning have a good ROI? Not every type of ROI is measurable. The first step in measuring eLearning’s ROI is determining what the initial investment will cost. This, too, should be scrutinized during the investment-assessment step of the ROI equation. This can have a sizeable effect on an ROI. What is the ROI of eLearning?

ROI 89
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In retrospect 2000-2010: omphaloskepsis ruled

Martijn Linssen

why not both Home About Contact Thursday, 6 January 2011 In retrospect 2000-2010: omphaloskepsis ruled [Image courtesy of Ben Efros ] A conversation with Thierry de Baillon , a perfectly timed tweet from Brian Kenney and an absolutely great post by Vinnie Marchandani force me to write another post today I best start with the wiki link to Omphaloskepsis - one down, two to go. Business or Pleasure? -

Zany times at Corporate Learning Trends

Jay Cross

Harold managed to app-share my wiki, which contained some of the day’s presentation graphics. Sometimes things go so far off the rails that all you can do is chuckle at life’s absurdity. Today at Learn Trends , I demonstrated my ability to screw up everything technical within reach. Harold Jarche, Clark Quinn, Jane Hart, and I had planned to lead a session at noon today to explain the thinking we’ve gone through to develop a lightweight, turn-key social learning platform.

e-Clippings (Learning As Art): "Did You Know 2.0" (shifthappens)

Mark Oehlert

Put aside all thoughts of SCORM, or templates or Likert scales or ROI or alignment or LMS or whatever for the 8 minutes and 15 seconds it takes to watch this video and understand that we work in the learning field.that is a powerful place to be and there is great potential in the skills and knowledge you all have.

Friday’s Finds #31

Harold Jarche

— The return on investment (ROI) on social learning consists of getting stuff done in networks & knowing who to contact. If the Army Can Put Its Doctrine Up On a Wiki , You’ve Got No Excuse. What I learned this past week on Twitter: Picture: Rhizomes & Roots by @VenessaMiemis. It requires trusted relationships which are social & take time to develop. Social Learning leads to Social Intelligence which leads to Success.

Learning With and From Others: Restructuring Budgets for Social Learning

Dan Pontefract

Blogs, wikis, microblogging, YouTube-like video sharing, tagging, ranking, virtual worlds, discussion forums, and generally any other form of user-generated content (for learning, communication, and marketing) are both practical and engaging ways to complement the learning strategy of any organization. But where is the ROI? Did the learning team wait for an ROI calculation before offering induction and onboarding programs to new employees?

Workforce collaboration

Harold Jarche

You now have two more data points to throw into an ROI discussion. Some of the key tools include shared workspaces, wikis, and document sharing [I'm not sure why the fax was included as a collaborative technology though]. I find that many reports from large consulting firms are like pablum; no grist and easy to swallow by the masses. However, this McKinsey Report on Using technology to improve workforce collaboration actually held my attention.

Connectivism & Connected Knowledge

Jay Cross

What’s more, the content lives on in the wiki and related spots around the net. Blogs Business Blog & history Learning Blog & history Internet Time Alliance Loading Books Buy | Read an Excerpt Read an Excerpt Colleagues Jane Hart Jon Husband Harold Jarche Charles Jennings Clark Quinn Popular articles Not Your Fathers ROI What is informal learning?

ROI 90

Knowledge Management Core Issues

Tony Karrer

Not many firms recognize or care about sub-optimal performance in this area - the results you see, are diffuse, obtuse and difficult to fit into classic ROI models. Open space methods, creating forums and 'Ba' for trusted exchanges, blogging and informal wikis may help. Tacit knowledge discovery is tedious, slow and difficult - most firms shy away from allocating resources to projects dealing with intangibles, where outcomes are unknown and ROI is hard to prove.

Guff: a conversation in 3 parts. Part 1

Clark Quinn

Intel’s used a wiki to help people share knowledge. B: “Caterpillar’s got communities of practice generating ROI, Best Buy’s getting a lot of advantage through internal idea generation, the list goes on, and those are only the ones we’ve found.”. A: Looking up from reading. Guff!”. B: Curious. What’s guff?”. A: “All this social learning stuff.”. B: “Really, you think so?”. A: “Yeah, I mean, learning’s learning, and who needs to make a ‘social’ out of it?

ROI 103

Top 100 eLearning Items

Tony Karrer

Introducing The Conversation Prism eLearning Trends 2007 and 2008 TechCrunch White Label Social Networking Platforms Chart How to Insert YouTube Videos in PowerPoint Presentations LinkedIn Tips and Tweaks: Do More with your LinkedIn Account Introduction to Wikis, Blogs, Social Bookmarking, Social Networking and RSS Corporate Policies on Web 2.0 My Top 25 blogs for 2008 Blogging as Reflective Practice The Elearning Apprentice Part 2: A four-level framework for evaluating social network ROI.

NTEN’s We Are Media Project | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Jul 27 2008 NTEN’s We Are Media Project Published by Nancy White at 1:25 pm under social media Beth Kanter is stewarding a very cool project for NTEN, We Are Media. The resulting curriculum which will live on this wiki and will also cover important organizational adoption issues, strategy, ROI analysis, as well as the tools.

How to support informal learning

Jay Cross's Informal Learning

Morris: In Return on Learning , Donald Vanthournout and his associates on Accenture’s Capability Development team claim that their firm achieved an ROI of 353% on its commitment to enterprise learning. Here are two separate but related questions: Although almost anything is possible, is this ROI plausible? Also, what is the most accurate and reliable to measure the ROI of enterprise learning? Cross: Is 353% ROI plausible? Interview.

Top eLearning Posts

Tony Karrer

Tools - A Summary 1,147 2 28 Introduction to Wikis, Blogs, Social Bookmarking, Social Networking and RSS 702 5 25 eLearning Trends 1,820 9 24 Personal Learning Knowledge Work Environment 1,199 3 23 Web 2.0 Given the nomination , I'm not sure how much new traffic will come to check out this blog, but I know that it's always hard to come to a blog and get a sense of what the person talks about. This is the reason I created the First Time Visitor's Guide.

Your favorite 2009 posts on Internet Time Blog

Jay Cross

Not Your Father’s ROI. While I write a couple of public-facing blogs, Internet Time and the Informal Learning Blog , I spend more time participating in group discussions, writing comments, making online presentations, adding descriptions on sites like Flickr, posting to my wiki , and my Learnstream. eLearning is not a big cost-cutter. C orporations are flocking to eLearning for all the wrong reasons. It’s cheaper: no travel, no facilities cost, no instructor salaries.

Hot Topics in Training

Tony Karrer

Some of the mildly interesting results: blog still didn't appear in a topic line, nor did social - but were discussed in several sessions wiki finally appeared in two talks - about a year later than one would have thought strategy / strategic and performance are back as topics after dropping way down in 2006 surprisingly trainer is also back, you would think in the age of eLearning 1.0,

Contents of the informal cloud book

Jay Cross

ROI, 29, 31, 78, 79, 80, 81, 83, 128, 129, 130, 131, 132. wiki, 11, 27, 89, 90, 93, 96, 139, 160, 161, 162, 163, 170, 179. Work Smarter: Informal Learning Enters the Cloud. 19.95. Index. ADDIE, 22, 23, 102, 106. Allen Interactions, 106. Andrew McAfee, 121. ASTD, 56, 66, 120, 183. Skinner, 66. balcony, 73, 106, 107. Baruch Lev, 81. Berkeley, 187, 192. beta, 5, 19, 68, 112, 115, 116, 117, 134, 167. Beyond Bullet Points , 154, 155. blogosphere, 120. Brandon Hall, 191.

[from gminks] Social Learning Measurement : eLearning Technology

Tony Karrer

I like what Kevin Jones talked about in Objection #13: How Do You Measure ROI? Rachel Happe suggested some measurements of ROI. Ace showed a 500% ROI in under six months just by connecting dealers through discussions boards so they could share expertise. eLearning Technology Tony Karrers eLearning Blog on e-Learning Trends eLearning 2.0 eLearning Solutions Enterprise 2.0

If I Were CEO, I’d Mandate Enterprise 2.0

Dan Pontefract

According to a Melcrum global study with over 2,000 participants gauging use and benefit of such tools as wikis, blogs, micro-blogging and collaboration in general, users responded as follows: improved levels of employee engagement (21%). The technology investments, which cost US$81 million to deploy, provided a 900 percent return on investment (ROI). Sometimes, one has to trust that intuition trumps ROI. despite ROI being proven above).

Social (hiccup) CRM tools

Martijn Linssen

However, they approach the world inside-out, like Lithium does: No need to chase people, content, or conversations across countless forums, blogs, or wikis. Business or Pleasure? - why not both Home About Contact Friday, 16 July 2010 Social (hiccup) CRM tools In the past few days there has been quite some fuss about Social CRM, to which my post did contribute a bit I guess.

Tools 157

Web 2.0 Applications in Learning

Tony Karrer

There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. Question 1 - What are the most likely ways / places your organization might or does use Blogs, Wikis, Social Bookmarking, Social Networking or Collaboration Tools?

Guest Post: Adejare Amoo on an Industrialist’s Role in eLearning in Africa

Nancy White

The industrialist also needs innovation of his company’s products and services to improve on customer satisfaction, satisfactory return on investment (ROI) to the investors/shareholders, and efficient as well as effective social responsibility performance as a corporate citizen. He authors and publishes the Nigeria wiki-page on the NGO’s website.

Reflecting on the first half of 2009

Jay Cross

Rather, we recommend redeploying them in new capacities, serving as connectors, wiki gardeners, internal publicists, news anchors and performance consultants. Not Your Father’s ROI (with Jon Husband). One cherished industrial age concept that is proving particularly difficult to let go of is return on investment (ROI). My new car is one year old! How did that happen? Time keeps on slippin’, slippin’ into the future. Midyear already!

ROI 90

Why Corporate Training is Broken And How to Fix It

Jay Cross

Training directors learned enough accounting to talk about ROI. Content management systems, wikis, blogs, curation. Why Corporate Training is Broken And How to Fix It. Executive Summary 3. Where Corporate Learning Came From 3. Corporate Learning Today 5. Training is not the same as learning 6. Corporate Training Is Broken 7. Senior managers are dissatisfied 7. Chief Learning Officers know training is not working 7. Managers feel training has scant impact 8.

How To 149

eLearning Topics

Tony Karrer

The years associated with Wiki suggest it was more discussed a couple years ago and now is discussed less. roi - old enterprise – future and old games – still popular This is definitely something that I'll be using as I go forward. I've done a few posts in the past that take a look at the topics that are Hot Topics in Training. In each case, these are crude in that they look only at what terms people are using in a given content set.

Social Media Planning and Evaluation for NGOs | Full Circle Associates

Nancy White

Qualitative Evaluation There is more than quantitative metrics for evaluating your social media ROI. Examples of social media evaluation efforts: Understanding the value of facilitation of social media interactions - ROI on Community managers Dutch perspective on ROI WiserEarth Community Evaluation Metrics Questions: What communications objective do you want to try and support with social media?

First Time Visitor Guide

Tony Karrer

Presentation - ISPI Los Angeles Introduction to Wikis, Blogs, Social Bookmarking, Social Networking and RSS Practical Suggestions: Web 2.0 Personal Learning Informal Learning Collaborative Learning Corporate eLearning eLearning Design Corporate Training Instructional Design Authoring Tools Rapid eLearning Tools eLearning Software eLearning Solutions Blended eLearning eLearning Tools Open Source eLearning eLearning ROI and Metrics

Forrester’s Online Community Best Practices | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Feb 21 2008 Forrester’s Online Community Best Practices Published by Nancy White at 5:18 pm under Uncategorized , communities of practice , community indicators , identity , networks , online facilitation , online interaction , social media Last week I wrote briefly about the recent Forrester report on building online communities for marketing.

Report 100

100 Conversation Topics

Tony Karrer

Topics 1, 2, 3 for LMS , LCMS , Audio , Virtual Classroom Tool , Screencast , Wiki , eLearning Game Tool , etc. My thoughts on the ROI of eLearning 2.0. Today, I saw a post by someone suggesting ways to come up with ideas for blog post topics and they gave some examples. The examples were not all that relevant to most of the readers of this blog, but it definitely sparked a thought for me. Almost every time I have a conversation, I learn something new.

Edge Perspectives with John Hagel: Mastering New Marketing Practices

John Hagel

We’ll also see a new form of ROI measure – Return On Information, again from both a customer and vendor perspective. Finally, vendors tend to develop a narrow focus on new, network-enabled marketing tools like blogs, wikis, virtual communities and social networks, treating them like a checklist to be deployed like artillery in a military campaign – “yes, we’ve set up some blogs.”

Last Year's Predictions For 2008, Reviewed

Stephen Downes: Half an Hour

Truly valuable content will be found as short videos on YouTube, entries on blogs, or a favorite page on a wiki, none will be housed in a Learning Management System. More studies will show the positive learning effects of games, and, as practitioners quote positive ROI from serious games that far exceed the ROI provided by other forms of e-learning, many corporations will jump on this exciting new bandwagon.

Review 119

Full Circle Associates " More on community management (part 3 or "what's in a name")

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Apr 29 2008 More on community management (part 3 or “what’s in a name&# ) Published by Nancy White at 6:57 am under community , facilitation , networks , online facilitation , online interaction , social media photo credit: os?to How do you measure your ROI on intuition?

ROI 111

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Apr 29 2008 More on community management (part 3 or “what’s in a name&# ) Published by Nancy White at 6:57 am under community , facilitation , networks , online facilitation , online interaction , social media photo credit: os?to How do you measure your ROI on intuition?

Types 111

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Apr 29 2008 More on community management (part 3 or “what’s in a name&# ) Published by Nancy White at 6:57 am under community , facilitation , networks , online facilitation , online interaction , social media photo credit: os?to How do you measure your ROI on intuition?

ROI 111

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Apr 29 2008 More on community management (part 3 or “what’s in a name&# ) Published by Nancy White at 6:57 am under community , facilitation , networks , online facilitation , online interaction , social media photo credit: os?to How do you measure your ROI on intuition?

ROI 111

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Apr 29 2008 More on community management (part 3 or “what’s in a name&# ) Published by Nancy White at 6:57 am under community , facilitation , networks , online facilitation , online interaction , social media photo credit: os?to How do you measure your ROI on intuition?

ROI 111

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Apr 29 2008 More on community management (part 3 or “what’s in a name&# ) Published by Nancy White at 6:57 am under community , facilitation , networks , online facilitation , online interaction , social media photo credit: os?to How do you measure your ROI on intuition?

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Apr 29 2008 More on community management (part 3 or “what’s in a name&# ) Published by Nancy White at 6:57 am under community , facilitation , networks , online facilitation , online interaction , social media photo credit: os?to How do you measure your ROI on intuition?

ROI 111

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Apr 29 2008 More on community management (part 3 or “what’s in a name&# ) Published by Nancy White at 6:57 am under community , facilitation , networks , online facilitation , online interaction , social media photo credit: os?to How do you measure your ROI on intuition?

ROI 111

Dust-up at Training Zone

Jay Cross

with its wikis, blogs and social networks is that people learn as they would through natural conversation and dialogue. Blogs Business Blog & history Learning Blog & history Internet Time Alliance Loading Books Buy | Read an Excerpt Read an Excerpt Colleagues Jane Hart Jon Husband Harold Jarche Charles Jennings Clark Quinn Popular articles Not Your Fathers ROI What is informal learning?

Dust-up at Training Zone

Jay Cross

with its wikis, blogs and social networks is that people learn as they would through natural conversation and dialogue. Blogs Business Blog & history Learning Blog & history Internet Time Alliance Loading Books Buy | Read an Excerpt Read an Excerpt Colleagues Jane Hart Jon Husband Harold Jarche Charles Jennings Clark Quinn Popular articles Not Your Fathers ROI What is informal learning?

Dust-up at Training Zone

Jay Cross

with its wikis, blogs and social networks is that people learn as they would through natural conversation and dialogue. Blogs Business Blog & history Learning Blog & history Internet Time Alliance Loading Books Buy | Read an Excerpt Read an Excerpt Colleagues Jane Hart Jon Husband Harold Jarche Charles Jennings Clark Quinn Popular articles Not Your Fathers ROI What is informal learning?