Social ROI?

Clark Quinn

Someone was stating that talking about ROI of the social network was important but hard to do now, and essentially wondered if there was new thinking in this area. With social media, I believe it’s the same thing. If we put in social media and facilitate discussion in engineering, we’d expect a different impact than in manufacturing. social strategy Ok, so I’ve been thinking about this, but not sure what the current state of play is.

ROI 124

Not Your Father’s ROI

Jay Cross

It features an article in which Jon Husband and I delve into how to measure the impact of learning in the network era. Productivity in a Networked era: Not Your Father’s ROI. Today’s networked era requires a new way to make investment decisions that incorporates intangible assets and more accurately depicts how value is created. The network era now replacing the industrial age holds great promise. Traditional ROI. Increase in Network Size.

ROI 140
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Creating a Return on Investment (ROI) calculation for Enterprise 2.0 and internal social media

Trends in the Living Networks

A major challenge for organizations that are considering internal social media initiatives is that a business case including a financial justification is frequently required. To be frank, I think ROI calculations for social initiatives are in most cases a waste of time, because so many of the benefits and costs are unknowable before the initiative. One of the resources I provide in the chapter is a table to help make ROI calculations. and social media.

How the Client Experience Defines the New ROI of Social Business – Finally, A New KPI in the Making

Luis Suarez

If you have been reading this blog for a little while now, you would notice how there is a certain topic that keeps coming back time and time again, as one of my main key focus areas I have always felt would help advance our overall efforts of pushing the boundaries of our various different social business transformation journeys: the overall client experience. How the Client Experience Defines the New ROI of Social Business.

ROI 198

Open Spaces, Open Minds Redux (An Open 2.0 Culture)

Dan Pontefract

It is another example of how we are closing our minds, walling our innovation, and foregoing a more productive and networked organization. Social Learning, Learnerprise , whatever you want to call it, clearly articulates that an open 2.0 Social Learning, Media and Networking; not because it’s cool but because it stimulates the very growth of the organization through open borders, broken silos, and connected people. learnerprise silo social networking

Yammer and why activity streams are a key foundation for integrated applications and organizations

Trends in the Living Networks

In the massive convergence of enterprise social platforms that we’ve seen over the last years, one of the major emerging spaces is activity streams. Newsgator’s Social Sites product specifically integrates activities from across applications into streams , and Jive also has launched activity streams within its suite of products, among many moves from leading enterprise social software players. Future of work Social media Social networks Web 2.0

Yammer 119

Making social media happen in government: case study of NSW Department of Education

Trends in the Living Networks

I’m at the launch meeting of the social media community of practice set up by Institute of Public Administration NSW (IPAA). At the conference I wrote about the case study of Queensland Police , which is a great example of government bodies creating value through social media. At today’s event Tracey Sen of the NSW Department of Education & Training (DET), which has 110,000 employees, presented on the Department’s social media initiatives.

You JUST hired this person.do you even know.

Mark Oehlert

Do you have any idea at all what kind of network that person will be bringing into your organization? When discussions about blocking networks like Twitter and Facebook at the corporate firewall seemed more common (they seem to have settled down but I could be just not hearing the stories), one example I always used was about ROI. Now if you hire me and block my networks, you get the ROI of Me - depending on who you ask, that''s worth either a lot or a little.

ROI 53

Social and Network Learning - Free Online Discussion - June 18

Tony Karrer

This is somewhat last minute notice, but Learn Trends will be having a free online discussion tomorrow on the topic of: Social and Network Learning Social learning and social networks continue to grow in prominence in corporations, organizations, and universities. The impact of networks, however, remains somewhat misunderstood. How should organizations “restructure” on network principles? How can ROI be calculated?

ROI 100

Competitive knowledge

Harold Jarche

Ownership of competitive competence probably lies with the communities and networks. I have mapped Nick’s Boston Square to the coherent organization to show how communities of practice provide the link between social networks and enterprise work teams to filter new knowledge and find competitive knowledge. One challenge of finding new knowledge is that social networks are comprised mostly of non-core knowledge.

ROI 182

Signposts for the week ending July 16, 2010

Adaptive Path

We were interested in Paul Adams’ research and discoveries about The Real Life Social Network. We are reading Bruce Temkin on The ROI of Customer Experience: Part 1 | Part 2. This week we found out that Google is for pandas not lobsters. We were charmed by Ryan and Mike’s lovely picture book. And we enjoyed some very small celebrities.

ROI 140

Finding the time for networked learning

Harold Jarche

Finding the right information faster can be addressed individually through frameworks like networked learning ( personal knowledge management ). Finding information, plus the remaining four activities can be made more effective and efficient through social networks. For example, the largest stated benefit of organizations using social media is increasing speed of access to knowledge ( McKinsey 2010 ).

e-Clippings (Learning As Art): "Did You Know 2.0" (shifthappens)

Mark Oehlert

e-Clippings (Learning As Art) Home Archives Subscribe About My Social Networks « 8 Random Facts Meme (via Karyn Romeis) | Main | Random Surrealism Generator » August 03, 2007 "Did You Know 2.0" (shifthappens) MUST SEE video from shifthappens.

How to evaluate social and informal learning

Jay Cross

Dan Pontefract had a great post on TrainingWreck about the inadequacy of the Kirkpatrick model in a world where learning is increasingly collaborative and networked. Increasingly, learning is migrating from events (think “workshop&# ) to processes (think “social learning&# ). We already know many ways to make networks more effective. For example, take one aspect of a purposeful enterprise network, profiling. Social networks are inevitable in enterprise.

Conferences can be better, a whole lot better

Jay Cross

Provide a generic ROI proposal for attending to send to the boss, saving people the time of working out the value to be extracted from the event. Encourage social networking. The conference business is booming yet every participant has some major gripe about the way conferences are run. We all think we know better. It goes with the territory. In the beginning of the year, I looked into the future of conferences. Would they go the way of record stores and newspapers?

You JUST hired this person.do you even know.

Mark Oehlert

Do you have any idea at all what kind of network that person will be bringing into your organization? When discussions about blocking networks like Twitter and Facebook at the corporate firewall seemed more common (they seem to have settled down but I could be just not hearing the stories), one example I always used was about ROI. Now if you hire me and block my networks, you get the ROI of Me - depending on who you ask, that's worth either a lot or a little.

ROI 32

Vale Don Kirkpatrick

Clark Quinn

Performance support interventions or social network outcomes could similarly be measured (at least on levels 3 and 4), yet the language was all about training, which made it easy for folks to wrongly conclude that training was your only tool. The Phillips have made a similar career with their fifth level, ROI, measuring the cost of impacting level 4 against the value of the impact. Last week, Don Kirkpatrick passed away.

ROI 146

Twitter Digest for 2011-05-07

Jane Hart

What Is The ROI Of A Conversation? RT @ dmlcentral : Classroom Salon: a new social networking app that taps the collective intelligence of groups. RT @ socialmedia2day : Life Without Twitter – An Infographic | Social Media Today [link] #. link] #. Twitter in the classroom – the sequel, from The New York Times [link] #. link] #. visual.ly is launching soon and I’m one of the first in line! Join me. launch [link] via @ visually #.

8 Dirty Words

Jay Cross's Informal Learning

L ast year I led workshops in London, Madrid , San Jose, Quebec, and Berlin on how to sell social networking and informal learning to senior management. Social learning is the hottest thing since electricity among web enthusiasts. However, MIT’s Andy McAfee warns that executives who hear social flash on scenes of Woodstock and other non-business activities. It’s better to talk about cost/benefit analysis or meeting specific goals than to speak of ROI.

ROI 179

Why Looking After Your Personal Brand in the Social Era Still Matters

Luis Suarez

To me, my CV though is nowadays pretty much my own online presence out there on the Social Web, where you constantly need to prove your skills, talent and expertise, so that eventually people can find you and corroborate whether you are fake or not, and whether your merit and online reputation clearly represent not only who you are, but also what you do: essentially, your own digital footprint, or, … personal brand. Networks need to get ready.

Corporate Learning Trends- What Endures During Recessions

Kevin Wheeler

ROI is the holy grail of training professionals. They do not need any ROI studies. If they don’t believe this, no amount of ROI proof is likely to change their minds. They also tap into their social networks such as Facebook or LinkedIn for advice, guidance and practical information.

Trends 143

How to Replace Top-Down Training with Collaborative Learning (4)

Jay Cross

As one pundit put it, “The ROI of social networking is being in business a few years from now.”. Hierarchical and network-era (2012) companies Collaborative. has taught hundreds of millions of people about social networking. It’s not just about the technology, so we examined also some of the human aspects of implementation, including the rationale for different sorts of social networks. Fourth post in a series.

Getting More Value from Your Social Media

Kevin Wheeler

Home About Future of Talent Subscribe Over the Seas Thoughts on Recruiting, Learning and Other Things as I Ramble around the World Getting More Value from Your Social Media by Kevin Wheeler on November 24, 2010 Platforms such as Facebook, LinkedIn, Twitter and a variety of proprietary platforms are becoming core to successful recruiting, learning, relationship building, and marketing. Keeping all social media interaction with the recruiting department limits its value and lowers ROI.

Social Business in 2013 – An Opportunity (Open Business)

Luis Suarez

And, finally, after “ Social Business in 2013 – A Challenge ” and “ […] – A Commitment “, here’s the last article of the series, where I will be focusing on “ An Opportunity ” for Social Business in 2013 (and beyond), more than anything else by touching base on a deeper level on what I covered at both of those blog entries and what I have been experiencing and reflecting upon myself over the course of the last year or two.

You Need To Launch An Internal 2.0 Adoption Council

Dan Pontefract

In the last two companies I’ve worked for (including present day), I initiated something called the Social Learning Network or SLN for short. This was a group of individuals, united across the business, formed to help push the proverbial sticks forward as it relates to the shift from an all formal model of learning, to one that incorporates formal, informal and social learning. informal social social learning work 2.0

The State of Social Business – A State of Maturity?

Luis Suarez

So much so that this time around I decided to keep quiet on the blogging front on purpose and, instead, enjoy and get the most out of the face to face conversations I have been participating in with a wide range of Social Business evangelists and Social Collaboration enthusiasts, amongst several other people. What’s the state of Social Business today? “, or, my favourite one: “ What’s the ROI of Social Media?

Open Business – The Narrative vs. The Ruthless Measurement

Luis Suarez

Social Analytics. And it’s been rather interesting to see how over the course of that time, and more vehemently as of late, we seem to have dropped the whole topic altogether on measuring the ROI of social technologies, which is quite intriguing on its own, since it seems to confirm it’s been pretty much useless all along, since it is no longer possible to revert back on our Adaptation to Open Business practices. Networked and hyperconnected. .

IBM’s Trip to Become A Socially Integrated Enterprise

Luis Suarez

Over the last couple of weeks there have been a number of rather interesting and insightful blog posts that have been covering IBM’s journey to become a social business. However, fast forward to 2011 and I still get asked, every so often, how is IBM doing in the social business space, not just from a vendor perspective, but also from its own internal social transformation. Now, imagine for a moment that all of those social tools would not have been there!

ROI 209

Learn Trends 2008 - Free

Tony Karrer

George Siemens , Jay Cross and Tony Karrer have organized the second annual free online conference: Corporate Learning: Trends and Innovation 2008 November 17 - 21, 2008 | Online | Free Last year's conference had two thousand people from all over the world take part in the week-long conference. This year the conference has an incredible set of speakers and lots of opportunities to discuss the issues.

Trends 101

Overcoming Bipolar Thinking

Jay Cross's Informal Learning

It is always part formal — common language, shared context, fundamentals — and informal — social, learning outside the classroom. Question: What’s the ROI? In our world of social networks and collaboration software, I’m confident the number for informal has risen much higher than 80 percent. Learning is a continuum of degrees of formality • BY JAY CROSS.

ROI 136

Twitter potpourri

Harold Jarche

Here are some of my recent favourites, a follow-on from a related post last month [I've added some letters and words to make it more coherent]: @davecormier RT @arvind: @davecormier Hard core social network research: danah boyd. c4lptnews Leveraging Human Networks to accelerate learning | CLO magazine. On calculating ROI for human activities (economics, learning, marketing, etc.)

You don’t reach Serendip by plotting a course for it

Harold Jarche

“The ROI on innovation is survival.&# @aronsolomon @darrellwhitelaw. Origin of “social network&# : Sociologist went to Norwegian fishing village in 1954 & studied how the fishers interact – via @jerrymichalski @ePatientDave. JaneBozarth – “Note: The session is “Social Media for Trainers&# , not “Tell Me How to Manage the Dysfunctional Team I Created, While I Blame Technology&#.

Course 125

Top 100 eLearning Items

Tony Karrer

Introducing The Conversation Prism eLearning Trends 2007 and 2008 TechCrunch White Label Social Networking Platforms Chart How to Insert YouTube Videos in PowerPoint Presentations LinkedIn Tips and Tweaks: Do More with your LinkedIn Account Introduction to Wikis, Blogs, Social Bookmarking, Social Networking and RSS Corporate Policies on Web 2.0

Dear C-Suite: We Don’t Do Training Anymore

Dan Pontefract

million customers and over $38 billion in assets – delivered a speech where he waxed lyrical about being a social CEO. Early on in the talk, Peter said, “I believe we are at the confluence of two revolutions – a social revolution and a technology revolution.” Learning can happen in formal, informal, social, non-formal and experiential ways but it does not solely happen – as is traditionally defined in C-Suite circles – as training.

What’s Your Purpose?

Luis Suarez

Throughout all of these years of having been involved in Social Business Adaptation (both while at IBM and nowadays as a freelancer) I have been exposed to a good number of different purposes as to why both people AND organisations embark on that so-called Digital Transformation journey. On the other hand, there are also plenty of other great purposes for which people/organisations have pretty much nailed their efforts into becoming a Socially Integrated Enterprise.

What Are the Chances of Pragmatic Pathways for Social Business?

Luis Suarez

It looks like the blog post I put together on “ The Fallacy of Social Networking ” seems to have hit a chord with a large number of folks out there and while I am still catching up with plenty of the conversations that have sparked as a result of it, including some pretty compelling commentary on the article itself (Thanks much everyone for those lovely comments! And eventually succeed as Socially Integrated Enterprises. What do these social technologies do?

Hot List from the Communities & Networks Connection

Nancy White

Last week Tony Karrer and I launched the Communities and Network Connection , a place to bring together and surface good stuff about communities, networks and all the juicy stuff around them. Tony continues to tweak the code behind it and one of the outputs is a hot list of the posts that got the most “social juice.&# In other words, we are using what is happening: with the content out in the network. Branding in the age of social media. Social Media.

List 100

Learning Content Management Systems (LCMS) for Managing Course Assets

Tony Karrer

And they currently manage all of this using what I’ve seen at a lot of companies: network drives, naming conventions, some SharePoint. This seems to be backed up by The LCMS at a Crossroads : Our research has shown that content management needs vary widely from company to company, and some organizations are well served by some combination of social and collaboration platforms, portals, and the lightweight content management functionalities now common to rapid development tools.

Course 131

Shell All of That Knowledge, Please!

Luis Suarez

In my role as a social computing evangelist one gets involved in a good number of conversations with other fellow knowledge workers who keep coming up, time and time again, with one inhibitor after another, as the the main culprits that are slowing them down in their adoption of these social tools we keep evangelising on. Innovation Knowledge Management Knowledge Tools Learning Personal KM Social ComputingCan video make a difference in Knowledge Transfer?

Video 146

Tweets from Twits

Harold Jarche

charlesjennings “ROI on social learning? ’social networks are necessarily loose-edged and impossible to make fully explicit’ (David Weinberger)&#. Some of the things I learned via Twitter this past week: @snowded – Good, Bad & Ugly on the Wikipedia. Despite the frustrations, experience tells me that in general right wins out in Wikipedia but there are times when it gets downright frustrating.

ROI 110

Corporate Learning Trends and Innovations 2008

Jay Cross

socialize online with peers and other participants (schmoozing encouraged!). Mark Sylvester - Social Networking as a Strategic Part of Your Learning Strategy. Nancy White - Online Social Architectures - Networks and Communities. Marcia Conner and Jon Husband: ROI of Web Learning. Attend a conference for troubled times.

Interesting Information via eLearning Learning

Tony Karrer

relates closely to the concepts Learning 2.0 , eLearning Tools , Corporate eLearning , Personal Learning , and Enterprise 2.0 ; the Tools Odeo , CollectiveX , Bea Pages , Apache Roller , and Dogear ; and the Companies NexLearn , Awareness Networks , Element K , and Mzinga. Also interesting topics: Cognitive , Effectiveness , LCMS , Social Network , iPhone , Director. We've implemented a few features in the eLearning Learning Community.

Dion Hinchcliffe’s Pragmatic Enterprise 2.0

Jay Cross

A thriving social network is the backbone of social learning in the enterprise. is an integrated combination of strategy, implementation, and full-lifecycle rollout that reflects the practical realities of the enterprise world including concerns around ROI, value generation, risk, control, and trust. Implementing social media at the enterprise level can be a political, bureaucratic, and technical struggle.