Social ROI?

Clark Quinn

Someone was stating that talking about ROI of the social network was important but hard to do now, and essentially wondered if there was new thinking in this area. Ok, so I’ve been thinking about this, but not sure what the current state of play is. So let me ask the question. So I’m calling out L&D because they’re only measuring efficiency when they should be measuring impact.

ROI 100

Relevance Trumps ROI

Jay Cross

Excerpts from an article by CLO’s Deanna Hartley : Determining Relevance: Tangible vs. Intangible .

ROI 117

The ROI On Trains: Jobs

Nine Shift

The ROI is huge. These smart planners instead are looking at ROI. Trains attract Gen Y, and thus jobs. Recently Sue Haig, a spokeswoman for a new light rail line in southwest Minneapolis, noted that in coming up with the details of the $1 billion plus line, that saving a few hundred million dollars is not the only consideration in planning the route''s details. And the return on investment is jobs, estimated to be 80,000 NEW jobs over the next 30 years.

ROI 100

Not Your Father’s ROI

Jay Cross

Productivity in a Networked era: Not Your Father’s ROI. One cherished industrial age concept that is proving particularly difficult to let go of is return on investment (ROI). But like Pontiacs and Oldsmobiles, old-school ROI’s day in the sun is waning. Traditional ROI.

ROI 121

Online communities learn new practices, report higher ROI

Dion Hinchcliffe

Better integration across the board and real measures of ROI are a hallmark The growing trend of supporting the activities and strategic objectives of a business through digital communities continued to mature and gain refinements this year.

ROI 128

High time for ROI

Jay Cross

Following a keynote by Ed Cohen, former CLO at Booz and now head of Satyam Computer Services’ School of Leadership, we launched into a ThinkTank session chaired by Cedric Coco of Lowe’s with observations from Kent Barnett (Knowledge Advisors), Michael Echols (Bellevue University’s Human Capital Lab), and Patti Phillips (of The ROI Institute). ROI is the answer. The conversation in the room implied there was one best way to measure ROI.

ROI 90

How the Client Experience Defines the New ROI of Social Business – Finally, A New KPI in the Making

Luis Suarez

How the Client Experience Defines the New ROI of Social Business. The dialogue has evolved, although we may at times still have the impression we are running a circus, as Carrie Young brilliantly indicated in “ Social ROI = Return On Insanity ” This happens when we stop thinking outside of the box and the inertia kicks in that’s so pernicious in the business world: only measuring the low hanging fruit.

ROI 140

Creating a Return on Investment (ROI) calculation for Enterprise 2.0 and internal social media

Ross Dawson

To be frank, I think ROI calculations for social initiatives are in most cases a waste of time, because so many of the benefits and costs are unknowable before the initiative. One of the resources I provide in the chapter is a table to help make ROI calculations. Not all of the items will be relevant, and you may find other items that are applicable, but it provides a good starting point to generating numbers that can be used in an ROI.

Internet Time Blog » High time for ROI

Jay Cross

ROI 90

How Much Time Should Your Nonprofit Invest In Different Social Media Channels?

Beth Kanter

Earlier this month, the Ad Council hosted a webinar on the topic of social media ROI with three great social media minds to help us navigate these and other thorny online issues. According to David Almacy, the best five tools to measure social media ROI right now are: TweetDeck.

User Experience = $5 Million per Employee

Adaptive Path

Tags: ROI/Business Value UX Week

ROI 133

eLearning is not the answer

Jay Cross

Business learning ROI Informal Learning Web 2.0eLearning is not a big cost-cutter. Corporations are flocking to eLearning for all the wrong reasons. It’s cheaper: no travel, no facilities cost, no instructor salaries. This sort of fanciful thinking tripped up eLearning ten years ago.

Food for thought from the “secret ingredients” for designing food & beverages

Adaptive Path

Tags: Business Value Design Leaders Product Design ROI/Business Value UX Week Videos

Design 130

Signs that You May Need a Strategy

Adaptive Path

You’re being asked the dreaded ROI of design question. Tags: Experience Strategy ROI/Business Value Tips & Tricks Virtual seminar Experience design is seen by most organizations as a cost center, yet those of us in the practice spend most of our days and nights developing solutions that deliver disproportionate value to the organizations that employ us and the customers that purchase our products and services. After all, that’s what keeps designers in business.

UX Metrics for Noobs and Skeptics: An Interview With Richard Dalton

Adaptive Path

MX: Managing Experience Management ROI/Business ValueThey say, if it moves measure it. I’ve been finding myself thinking a lot about how to measure UX lately — mainly to realize that I halfway don’t believe it’s possible. My gripe is that even if you can regularly track and look at numbers (itself no small feat), it’s hard to know what they mean exactly.

eLearning is not the answer

Jay Cross

Business learning ROI Informal Learning Web 2.0eLearning is not a big cost-cutter. Corporations are flocking to eLearning for all the wrong reasons. It’s cheaper: no travel, no facilities cost, no instructor salaries. This sort of fanciful thinking tripped up eLearning ten years ago. In that first wave of eLearning, venture capitalists and the learning industry saw fortunes to be made by replacing instructors with computers. It didn’t work.

Strategic Numbers: Discussing the Value of Design with Sara Beckman of Haas School of Business, UC Berkeley.

Adaptive Path

Tags: MX: Managing Experience ROI/Business Value Plugs Design Leaders

Design 100

Reflections from Sao Paolo

Jay Cross

Luiz told me a story about trying to coax a group of professionals to try blogging. He asked everyone to make a blog entry; no one did. He instructed them to take a sheet of paper and write out something interesting that had happened to them.

ROI 117

Interview with Margret Schmidt, VP of User Experience Design and Research at TiVo (Part 3)

Adaptive Path

Tags: Management Experience Strategy Conversations interview Consumer electronics MX ROI/Business Value Product Management Design Leaders Product Design

Zany times at Corporate Learning Trends

Jay Cross

Sometimes things go so far off the rails that all you can do is chuckle at life’s absurdity. Today at Learn Trends , I demonstrated my ability to screw up everything technical within reach. Harold Jarche, Clark Quinn, Jane Hart, and I had planned to lead a session at noon today to explain the thinking we’ve gone through to develop a lightweight, turn-key social learning platform.

Hero Camp video

Jay Cross

Twenty of us have convened in Houston at Hero Camp to come up with ways to foster the development of everyday heroes. We don’t expect to produce legions of citizens who jump between the tracks to protect someone from an oncoming train. Rather, we hope to promote these attributes among adolescents: * bravery, risk-taking, faces down oppression. driven by justice and the greater good, self-sacrificing. extraordinary.

Video 90

Informal Learning Blog » Out of sight, out of mind

Jay Cross's Informal Learning

Everyday heroes

Jay Cross

God knows, the world could use more heroes. What would an agenda for creating everyday heroes look like? So asks psychologist extraordinaire Phillip Zimbardo. Hi HeroCamp! From Zim himself! Everyone has the POTENTIAL to be a hero, but, for whatever reason, most people aren’t incited to practice heroism everyday.

ROI 90

Informal Learning Blog » The income statement isn’t

Jay Cross's Informal Learning

Internet Time Blog » Upcoming presentations

Jay Cross

Harold Jarche » Launch and Learn

Harold Jarche

Informal Learning Blog » Get them to RTFM

Jay Cross's Informal Learning

Harold Jarche » Quantifying relationships, or perhaps not

Harold Jarche

ROI 100

Brussels

Jay Cross

Then evaded the freezing cold by hanging out by the fire at the Roi d’Espagne. Arrived here early evening and walked over to the Grand Place. Found it filled with people watching a Christmas light show projected on the facade of the ancient buildings on the square.

ROI 117

What Does the Training Department Do When Training Doesn’t Work?

Charles Jennings

In the ROI world the perfect solution consists of a identifying a clear causal chain linking and isolating training input with ‘hard numbers’ of output. Sometimes isolating ROI is easy, sometimes it’s impossible. The global training industry is large and in growth again post-2008.

Should the School Have Expelled the Troubled Shooter?

Nine Shift

The ROI didn't seem to be very beneficial. Let's explore the schools' role in school shootings. Should the Parkland school have expelled the soon-to-be shooter? Why are schools allowed to expel any student? . Lacking the research, which I am going to guess doesn't even exist about the lead-up school events involving a shooter, I am going to theorize - - let's see what the research says - - that the school punished this kid. We know schools are biased against boys.

ROI 100

e-Clippings (Learning As Art): "Did You Know 2.0" (shifthappens)

Mark Oehlert

e-Clippings (Learning As Art) Home Archives Subscribe About My Social Networks « 8 Random Facts Meme (via Karyn Romeis) | Main | Random Surrealism Generator » August 03, 2007 "Did You Know 2.0" (shifthappens) MUST SEE video from shifthappens. Why must see?

selling workplace learning to the HSP

Harold Jarche

One of the questions that was posed to the group of about 30 professionals was how to convince organizational leaders of the return on investment (ROI) for workplace learning. I proposed that if executives ask for the ROI of an initiative, it really means that they do not believe in it.

ROI 153

Twitter Digest for 2011-05-07

Jane Hart

What Is The ROI Of A Conversation? link] #. Twitter in the classroom – the sequel, from The New York Times [link] #. RT @ dmlcentral : Classroom Salon: a new social networking app that taps the collective intelligence of groups. link] #. RT @ socialmedia2day : Life Without Twitter – An Infographic | Social Media Today [link] #. visual.ly is launching soon and I’m one of the first in line! Join me. launch [link] via @ visually #.

Friday’s Finds #7

Harold Jarche

ROI: Productivity in a Networked Era: Not Your Fathers ROI CLO article. From the Twitter files this past week: via @c4lpt - 10 Strategies for Integrating Learning and Work (part 3). via @1ernesto1 - Cheater or Collaborator? via @johnsgunn - Canadians have no legitimate expectation of privacy when they use the Internet. via @kdwashburn - Florida school boosts achievement by jettisoning textbooks. Flexibility has it’s own Return on Investment.

ROI 100

#2 End of the Auto Age

Nine Shift

It was the first year in which ROI stats (new jobs created) was calculated for light rail stations. D riving is now in decline. But it''s more than that. It''s the end of a way of life. *In In 2013 we learned only old people buy cars. .

ROI 130

Download Chapter 1 of “The Purpose Effect” For Free

Dan Pontefract

Too often, we only hear about the “corporate ROI” from working to improve engagement, and fail to talk about the personal impact to people from working in environments that force them to leave their passion and values at the door.

ROI 161

The Demise of Advertising Business Models

John Hagel

Some more metrics - return on information (ROI) and return on skills (ROS). If we take this logic to the next step, two other metrics become more and more important for both consumers and vendors – ROI and ROS. In this case, ROI stands for return on information. In a blog post earlier this year, I explored the emergence and evolution of new business models enabled by digital technology infrastructures.

ROI 159

Podcasts on Tomorrow Learning

Jay Cross's Informal Learning

Earlier this year in London, I sat down with the editor of Learning Technologies magazine, Ben Chai, to share my views on natural learning, the credit crunch, slam-dunk ROI, social networking, closing the training departments, and more. Tomorrow Learning, part 1 and part 2. Rumor has it that the podcasts are homework for some instructional design classes. If you want to discuss any of this, leave a comment below. I’ll do my best to answer you.

ROI 90

Social and Network Learning - Free Online Discussion - June 18

Tony Karrer

How can ROI be calculated? Topics include: ROI of networks, Value Networks, fragmented conversations and sensemaking, and the next stages of social and learning networks in organizations. This is somewhat last minute notice, but Learn Trends will be having a free online discussion tomorrow on the topic of: Social and Network Learning Social learning and social networks continue to grow in prominence in corporations, organizations, and universities.

ROI 100