Supporting continuous learning and performance improvement – a vital new area of work

Jane Hart

In my previous post I showed that an analysis of how Knowledge Workers like to learn at work suggests that L&D departments should consider working more closely with people managers to support the continuous development and performance improvement of their people – both in teams and individually.â?¦ Social learning

moving to social learning

Harold Jarche

This is social learning. Back then, there were few options to cooperate and share knowledge and learning online. The essence of social learning is that as our work becomes more complex, we need faster feedback loops to stay on top of it.

working collaboratively and learning cooperatively

Harold Jarche

Improving Organizational Performance. Organizational performance improvement is comprised of reducing errors and increasing insights, according to Gary Klein. Online social networks and communities of practice cooperate. Learning is the Work.

A curved path to social learning

Harold Jarche

Tweet When I was introduced to Charles Jennings’ C-Curve for learning & development (L&D) I wrote about it in the transition to networked accountability. Learning Organization. Performance Support. Social.

The difference between social learning and social collaboration

Jane Hart

In my framework of Modern Workplace Learning (see diagram on right) I use the term s ocial collaboration to label an important new element of work of the modern-day L&D department. I deliberately chose not to label it s ocial learning. Social learning , is of course, not a new concept or a new term; we’ve always learned socially – from our parents, siblings, friends and from our colleagues at work. improved employee engagement.

Why your Enterprise Social Network is your most valuable social learning platform

Jane Hart

This is the article I wrote for the January edition of Inside Learning Technologies magazine. It is an extract from my recent book, Modern Workplace Learning: A resource guide for L&D. In the workplace, social learning comes through social collaboration.

how professionals learn for work

Harold Jarche

Jane Hart has been asking her readers what are the most useful/valuable ways that they learn for or at work. E-learning courses. It is interesting to note that most people value learning that is directly connected to their workflow. Performance Improvement SocialLearning

Preparing your workforce for tomorrow

Harold Jarche

I created a performance improvement toolbox when I started this blog in 2004, and have kept adding to it over the years. I often look at workplace performance first from the perspective of whether the situation we are trying to address is complicated or complex.

connecting work, learning, and life

Harold Jarche

The 70:20:10 reference model states that, in general, what we learn at work comes 70% from experience, 20% from exposure to new work, and 10% from formal education. When we learn as we work, at the moment of need, then we learn in context and we remember what we have learnt.

gaining insight through social and informal learning

Harold Jarche

Organizational performance improvement is comprised of reducing errors and increasing insights, according to Gary Klein. Learning and development (L&D) practices reflect this priority on error reduction. Innovation Learning Performance Improvement

the missing half of training

Harold Jarche

Collective training is run by operators, not trainers, and is informal, social, with an emphasis on simulation. Such an assumption ignores or refutes the influence of job experience or exposure to others, on human performance. We can embed learning with work.

70:20:10 – towards 100% performance

Harold Jarche

The latest publication from the 70:20:10 Institute , 702010 towards 100% performance , is not that type of book. It should stay on the desk of any learning & development professional and be used as a constant resource. Performance Architect. Performance Master Builder.

training > performance > social

Harold Jarche

In my last TGIM post I went through my social bookmarks on PKM. This post looks at resources related to my training-performance-social workshop. The Five Failures of Workplace Learning Professionals. We forget to minimize forgetting and improve remembering.

strategic transformation of workplace learning

Harold Jarche

Is your learning and development team able to transform so it can support complex work, help people be more creative, and adapt to the changing nature of the digital workplace? While learning is personal, much of it happens while we are working with others. Moving to Social.

The risky quadrant

Harold Jarche

Donald Taylor asks where your learning & development (training) department resides. I would suggest first moving from training delivery to performance improvement. skilled at performance consulting. Performance Improvement SocialLearning Work

Ask not for whom the Reaper comes

Harold Jarche

My colleagues and I often get cast as informal learning zealots in pieces written to placate the training industry and maintain the status quo , especially the lucrative compliance training market. The Reaper knows that work is learning and learning is the work.

Training, Performance, Social Workshop Notes

Harold Jarche

We launched a new online workshop today called, From Training, to Performance, to Social. We will move to performance improvement tomorrow and then focus on social learning all of next week. InternetTime Performance Improvement SocialLearning

Experience-Performance-Reflection

Harold Jarche

The above diagram, by Nick Milton , shows some important aspects of what influences performance [hint: blue]. learning content) AND experience. Therefore there is no such thing as “ knowledge transfer “ Second, performance is taking action on knowledge. Tweet.

from training to performance to social

Harold Jarche

This past year I conducted an online workshop called “ from training, to performance to socia l “ In November I will be running one on moving from a training to a performance support focus and this will be followed by a workshop on social learning for business. from training to performance to social from Harold Jarche. Performance Improvement SocialLearning

Working Smarter, one day at a time

Harold Jarche

Tweet Yesterday we hosted a conversation on social learning and working smarter, facilitated by the folks at Citrix and the eLearning Guild. In Jane’s social learning community a few comments arose about the lack of interaction. Bandura and Social Cognitive Theory.

Workplace Learning is not the same as Education

Jane Hart

“ Continuous learning and performance improvement lies at the heart of any business – not packaged training courses, programmes or events. Social learning “The business of Education is education; the business of Business is business.“

How to become a Collaboration Consultant

Jane Hart

Next public online workshop: 9 November – 4 December 2015 In the workplace, people learn continuously as a result of working in their teams. Social learning

6 not-to-be-missed posts form October

Jane Hart

1 – 9 Critical Elements of Performance Improvement: Devlearn Session Recap, Jane Bozarth, BozarthZone, 30 September 2015 “In January 2014 my husband, Kent, was diagnosed with a brain tumor. Social learningHere are links to some of the posts and articles I shared on my Twitter account @C4LPT this month – with some quotes from each.

Conversations and collaboration

Harold Jarche

They need to be social. Social learning is how we get things done in the increasingly complex modern workplace. Collaborative work is fueled though ongoing social learning, making the integration of learning and working essential in any organization. Tweet.

PKM in 2010

Harold Jarche

The Web has given us more ways to connect with others in our learning but many people only see the information overload aspect of our digital society. Engaging others can actually make it easier to learn and not become overwhelmed. Personal Knowledge Management.

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Time for a performance audit?

Jane Hart

There’s a lot of talk about the role of L&D in performance support – which has mainly focused on moving content creation efforts from courses to resources. But dealing with performance improvement is more than creating a lot of job aids. Social learning

A personal learning journey

Harold Jarche

I became interested in knowledge management (KM) as I was introduced to it in the mid 1990’s while practising instructional systems design (ISD) and human performance technology (HPT) in the military. In the late 1990’s knowledge management was part of our solution suite at the Centre for Learning Technologies ( CLT via The Wayback Machine). I was also seeing the similarities with personal learning environments: PLE. personal learning environment.

Social Collaboration 101: How to help a team learn as they work together

Jane Hart

Next public online workshop runs: 4 – 29 May In the workplace, people learn continuously as a result of working in their teams. The advent of social technologies brings huge benefits to a work team, including the facility to improve communication, enhance continuous learning and performance improvement and capture organisational knowledge. This is known as social […]. Social learning

Social Collaboration 101 (Online Workshop)

Jane Hart

Next public online workshop runs: 4 – 29 May In the workplace, people learn continuously as a result of working in their teams. The advent of social technologies brings huge benefits to a work team, including the facility to improve communication, enhance continuous learning and performance improvement and capture organisational knowledge. This is known as social […]. Social learning

Skills for learning professionals

Harold Jarche

In a Learning 2.0 world, where learning and performance solutions take on a wider variety of forms and where churn happens at a much more rapid pace, what new skills and knowledge are required for learning professionals? Being a learning professional in a Web 2.0

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What it means to transform workplace learning

Jane Hart

There is a lot of talk about transforming workplace learning. A recent Harvard Business Review article, What do you really mean by business “transformation” describes three different “categories of effort, and this is valuable to help us understand workplace learning transformation.

What does L&D “transformation” really mean?

Jane Hart

But I also know from the many conversations I have with practitioners as well as learning leaders around the world that they just don’t know how to change or what they should be doing differently. Social learning

The Role of the Collaboration Advisor

Jane Hart

In my previous post, Emerging new roles for learning and performance professionals , I identified some of the new roles appearing in the workplace. But there is an opportunity for learning professionals to get involved and help out in this new area of work, if they so desire.

A new framework for supporting learning and performance in the social workplace

Jane Hart

Social tools are changing not only the way that professionals are working and learning but also the way that organisations are transforming into social businesses. This service area will continue to design, deliver and manage training, e-learning and/or blended learning events.

Enterprise Community Management: “joining up” learning and working

Jane Hart

For some time now I’ve sensed a split in the learning profession in terms of recognising the value and importance of self-managed learning as it takes place in the flow of daily work. integrating all social and collaborative initiatives into a common platform.

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Towards the Connected L&D Department

Jane Hart

In my previous post I shared a chart I have been using to demonstrate what it means for the L&D function to move from a “packaging” role to one that helps to support and “scaffold” learning in the flow of daily work. Social learning

Overcoming the Course and Control mindset hurdles

Jane Hart

My two recent Learning in the Workplace surveys showed that ( a ) people consider that informal learning is much more important, if not essential, to them than training, and ( b ) that they learn informally on a much more regular (if not continuous) basis than they learn formally.

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Supporting the Social Workplace Learning Continuum

Jane Hart

So one approach that I have been promoting is, instead of thinking of Formal and Informal Leaning as polar opposites, rather to think in terms of a Social Workplace Learning Continuum (as shown diagrammatically in the image on the right). Social learning

Moving from Training to Performance Support

Jane Hart

Learning professionals who only know how to design training are missing out on many other opportunities to improve work performance. For instance, most learning happens informally on the job. Formal instruction accounts for less than 20%, and some research shows it is about 5% of workplace learning. Employing performance support strategies opens a huge opportunity to have a bigger impact on how people get their work done.” Social learning

New skills for the learning professional in changing times #chat2lrn

Jane Hart

Here is the preliminary information about the chat , which briefly summarised some of the challenges learning professionals faced, then added. C4LPT : #chat2lrn I wrote about it this am – for me it’s about helping pple to “learn the new” not just teach the old [link]. Social learning

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Through the Workscape Looking Glass

Jay Cross

Learning Ecosystem, Learning Ecology, and Learnscape mean the same thing as Workscape. I don’t use the word learn with executives, who inevitably think back to the awfulness of school and close their ears. Let’s talk about performance.” . Action learning.

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Social Collaboration Services: the missing piece in the L&D jigsaw

Jane Hart

Performance Support Services focus on providing access to, and supporting use of a range of resources (content and people) for performance improvement. Social Collaboration. So social collaboration then is both about working and learning. Social learnin

10 resources I enjoyed in February 2013

Jane Hart

” Self-organized learning. “Sugata is inviting parents and teachers everywhere to set-up a Self-Organized Learning Environment by downloading the SOLE toolkit and creating their own SOLE environments.” More about supporting learning. Connected learning.