insights over processes

Harold Jarche

Process improvement, like Six Sigma, stifles innovation. Process improvement is a tool set, not an overarching or unifying concept for an organization. Process improvement is a means — for certain contexts like manufacturing — and not an end in itself.

working collaboratively and learning cooperatively

Harold Jarche

Improving Organizational Performance. Organizational performance improvement is comprised of reducing errors and increasing insights, according to Gary Klein. Three related knowledge management (KM) processes are required — PKM, Team KM, and Org KM.

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training > performance > social

Harold Jarche

This post looks at resources related to my training-performance-social workshop. We forget to minimize forgetting and improve remembering. We measure so poorly that we don’t get good feedback to enable improvement.” ” Performance Improvement.

Training Evaluation: a mug’s game

Harold Jarche

Dan Pontefract is quite clear in Dear Kirkpatrick’s: You still don’t get it : Let me be clear – training is not an event; learning is a connected, collaborative and continuous process. Informal Learning Performance ImprovementEfficiency is doing things right.

Experience-Performance-Reflection

Harold Jarche

The above diagram, by Nick Milton , shows some important aspects of what influences performance [hint: blue]. Therefore there is no such thing as “ knowledge transfer “ Second, performance is taking action on knowledge. Performance Improvement SocialLearning

Agility through collaboration

Harold Jarche

I wonder how many content development shops actually have a process that enables them to rebuild after the design specification has been signed off. In short, tying back to my post on collaboratively designing job aids, I think we need to be collaboratively designing workflows.

Re-thinking Workplace Learning: extracting rather than adding

Charles Jennings

One clear finding presented was that: “t hose activities that are integrated into manager and employee workflow have the largest impact on employee performance, while those that are distinct events separate from the day-to-day job have less impact.”

Embedding Learning in Work: The Benefits and Challenges

Charles Jennings

If people learn as part of the workflow then this learning is more likely to impact performance in a positive way. By their very nature informal and social learning is embedded in the daily workflow. The majority of learning occurs naturally as part of the workflow.

It’s Only 65% !

Charles Jennings

Learning is a process not an event. How we support learning and building high performance should reflect these differences. Many organisations are using the 70:20:10 framework to help create cultures of continuous learning and to to build high performance.

Survey 236

What is innovation?

Harold Jarche

“An innovation is the implementation of a new or significantly improved product (good or service), or process, a new marketing method, or a new organisational method in business practices, workplace organisation or external relations.” An Innovation Process?

Towards the Connected L&D Department

Jane Hart

Here they are working in partnership with teams and groups to help them share knowledge, experience and resources as a natural part and process of their daily work.

Overcoming the Course and Control mindset hurdles

Jane Hart

I refer to this as informalizing and socializing formal learning – and it is of course a good first step, but it is not addressing the bigger picture of how to support learning as it is really happening informally and socially in the workflow. trying to control the whole learning process.

Course 275

From Courses to Campaigns : using the 70:20:10 approach

Charles Jennings

Firstly, we know that learning is a powerful and continuous process that occurs daily at work and throughout life. Courses may help with the basics, or to refresh our knowledge, but courses alone won’t deliver high performance.

Course 219

The Only Person Who Behaves Sensibly Is My Tailor

Charles Jennings

" Shaw’s Tailor In the statement about his tailor Shaw was simply making the point that change is a continuous process and part of life, and that we constantly need to recalibrate if we’re to gain an understanding of what’s really happening.

Supporting the Social Workplace Learning Continuum

Jane Hart

And that in fact, we should we be employing the very same (social) tools or platforms that are used by individuals and teams in their daily workflow to do their jobs. But once again, this means we need to think differently about that whole design process.

Dear C-Suite: We Don’t Do Training Anymore

Dan Pontefract

But it is my argument learning professionals must help the C-Suite understand that training is merely an event and that learning must now be defined as a connected, collaborative and continuous process. In 2012, Peter Aceto, the President and CEO of ING DIRECT – a Canadian bank with 1.78

Listening

Clark Quinn

As one of the premier promoters of evidence-based design, he responded to my question about what to post on with: Any “How Tos” using methods, tools and techniques that you’ve found to work in L&D and Performance Improvement. My diagramming bent had me map out the workflow of a client’s production process, to identify opportunities to tweak the process to bring in better learning science with minimal interruption.

Through the Workscape Looking Glass

Jay Cross

Let’s talk about performance.” . The problem is that the learning processes are haphazard, often a paving of the cow paths. The input may be establishing social learning networks; the output is improvement in the business overall. A 1% improvement at this level makes waves.

FAQ 181

What Are the Chances of Pragmatic Pathways for Social Business?

Luis Suarez

if I may add, that change is a political process, not a rational one. He talks as well, as part of the mix, about the power of social business and the role of evangelists (those champions) along with the power of social technologies and the use they make of them for their day to day workflows.

Time for the Training Department to be Taken Seriously

Xyleme

In ECM systems, functionality such as digital asset management, document management, and business process management are simply services of the ECM platform and not separate infrastructures. Home About Podcasts Videos Xyleme Inc.