ROI and Metrics in eLearning
OCTOBER 16, 2007
I'm working on an article around the use of ROI and metrics in eLearning. This level of evaluation will increase the visibility of learning and development efforts, because successful implementation of Level 3 evaluation Internet Time Blog: ROI is toast. ROI is toast. Support - ROI Calculator Training & Support Return on Investment Calculator Investing in Learning: Consider Value, Not Just ROI ROI, or return on investment, is king in today's business world.
Creating a Return on Investment (ROI) calculation for Enterprise 2.0 and internal social media
SEPTEMBER 6, 2012
A major challenge for organizations that are considering internal social media initiatives is that a business case including a financial justification is frequently required. To be frank, I think ROI calculations for social initiatives are in most cases a waste of time, because so many of the benefits and costs are unknowable before the initiative. A leap of faith is required, after which calculations using real data can be done to help refine strategies.
Why Your Nonprofit Should Invest in Video As Part Its Communications Strategy
AUGUST 21, 2014
Why Your Nonprofit Should Invest in Video As Part Its Communications Strategy – Guest Post by Michael Hoffman, CEO of See3. In fact, 80% of respondents said video is important to their organization today, 91% believe video will become more important in the next 3 years, and.
How Much Time Should Your Nonprofit Invest In Different Social Media Channels?
FEBRUARY 13, 2014
Note from Beth: Many nonprofits do not have dedicated teams for social media and social media strategy and implementation is typically only a part of a someone’s job. According to David Almacy, the best five tools to measure social media ROI right now are: TweetDeck.
The Talent Development Pipeline: Putting People First in Social Change Organizations
MARCH 16, 2015
Talent Development is all about guiding those rock star staff members who are able to contribute to the organization’s impact and success. According to the book, on-the-job learning is successful when: -Staff member has worked with the organization for more than 3 months.
The Untethered, Hyperconnected Enterprise
JUNE 8, 2012
The theme of this year’s Symposium was Piloting the Untethered Enterprise : “In today's world of mobile, big data and the cloud, how does a CIO successfully pilot his organization towards its goals?” . Agility beats strategy every time. Top down strategy plans take too long to formulate and generally don’t work so well because technologies and markets are changing so fast. Each panel looked at business strategy from a different point of view.
Signs that You May Need a Strategy
AUGUST 3, 2009
Experience design is seen by most organizations as a cost center, yet those of us in the practice spend most of our days and nights developing solutions that deliver disproportionate value to the organizations that employ us and the customers that purchase our products and services. As much as I like a challenge, there are a few tell tale signs that there isn’t enough strategy work being done before a brief is issued or a project assigned.
Getting More Value from Your Social Media
NOVEMBER 24, 2010
However, most organizations are operating without an overarching strategy that defines how to get a solid and visible return from their social media approaches. Organizations are creating Facebook fan pages, LinkedIn groups and so on with little understanding of their goals for doing so. Before social media will become a mature process for recruiting, we need to build appropriate strategies and measurements to gauge its success.
What is stopping companies from measuring learning: Skillsets, datasets, toolsets or mindsets?
MAY 16, 2014
. Is your company''s learning and development strategy wedged between a rock and hard place? In short, learning and development organizations and departments are suffering from an analytics crisis.
MAY 5, 2015
You can help them here, doing some business consulting on ROI for them. This may be the path that starts getting your contribution to the organization to start being strategic. design strategyIn a recent debate with my colleague on the Kirkpatrick model, our host/referee asked me whether I’d push back on a request for a course. Being cheeky, I said yes, but of course I know it’s harder than that.
The Evolving Social Organization
AUGUST 25, 2010
As organizations grow, the original simplicity gets harder to maintain. Current management wisdom – based on Robin Dunbar’s research ; the size of military units through history; and the work of management experts such as Tom Peters – considers the ideal size of an organization to be around 150 people. Today’s large, complicated organizations are now facing increasingly complex business environments that require agility in simultaneously learning and working.
My Virtual Seminar: 16 (Mostly) Difficult Steps To Becoming A Customer-Driven Organization
JANUARY 15, 2009
I considered what was the most important presentation I could give, what could actually make an impact on the lives of the people there, and it lead me to my talk, “16 (Mostly) Difficult Steps To Becoming A Customer-Driven Organization. It’s culled from a variety of sources, including our report “Leveraging Business Value: How ROI Changes User Experience, our book Subject to Change , our interactions with clients and colleagues, and lots of reading.
Measure what’s important
JUNE 10, 2013
It’s false in that companies have always managed things–people, morale, strategy, etc.–that It’s meaningless in the sense that everything in business–including peole, morale, strategy, etc.–eventually The leading teacher of ROI-for-L&D is a former banker.).
Learning Content Management Systems (LCMS) for Managing Course Assets
JANUARY 24, 2011
But I’ve seen organizations cobble together solutions using SharePoint more than I’ve seen LCMS solutions. This seems to be backed up by The LCMS at a Crossroads : Our research has shown that content management needs vary widely from company to company, and some organizations are well served by some combination of social and collaboration platforms, portals, and the lightweight content management functionalities now common to rapid development tools.
IBM’s Trip to Become A Socially Integrated Enterprise
AUGUST 9, 2011
That, to me, is the real ROI of Social Computing. Over the last couple of weeks there have been a number of rather interesting and insightful blog posts that have been covering IBM’s journey to become a social business.
White House: Innovation in Higher Education
AUGUST 3, 2015
The event organizers made it clear that no media or social media was allowed during the event in order to have an open brainstorming session. The best strategy in a time of uncertainty is not to seek or force the way forward, but to enter a cycle of experimentation. It’s not an ROI equation. A few weeks ago, I received an invitation to the White House. The invitation was somewhat cryptic, but basically stated that the focus on the meeting was on quality and innovation.
January 2014Nonprofit Blog Carnival: Measurement and Learning
JANUARY 29, 2014
I put the call out for nonprofit blog posts on the topic of measuring your nonprofit’s marketing or communication strategies. The only way to do that is to benchmark against your organization’s performance or peer organizations. Photo by Notemily.
Learning With and From Others: Restructuring Budgets for Social Learning
JANUARY 6, 2011
Now is the time for learning professionals to embrace social learning as an emerging and engaging way to enhance an organization’s learning strategy. Given this pending calamity, it’s time for learning leaders to rethink their strategy to make social learning an important piece of the learning spectrum. With fewer staff in learning-related roles, there are observably fewer learning professionals supporting the overarching learning strategy and execution plans.
Data Nerd Alert: Donors Who Give Through Multiple Channels Give the Most
APRIL 20, 2012
With the study’s findings, we can now more confidently say that nonprofits need to adapt to in the way they both engage externally with their supporters as well as organize their efforts internally. How is your organization optimizing integrated marketing to enhance the donor experience?
Annual M&R Benchmarks Study Released
APRIL 26, 2017
The study does not conduct a comprehensive ROI study of digital spending, but does describe how much nonprofits are spending per dollar raised online. The M&R study is an important part of your nonprofit’s digital strategy toolkit for planning and evaluation.
Enterprise Social Technology – Review
FEBRUARY 26, 2011
The book’s twelve chapters follow Scott’s recommended implementation strategy for enterprise social technology, from Setting Social Tech Goals and Assembling the Team to Developing Pilot Projects and Security & Regulations.
New Playbook Resource: How To Engage Alumni
AUGUST 24, 2015
I’ve seen this first hand. For the past two years, I’ve been facilitating an online peer learning exchange for Knight Foundation grantees who are using the Giving Day Playbook , developed by Third Plateau Social Impact Strategies for those wanting to host Giving Days.
Interview with Margret Schmidt, VP of User Experience Design and Research at TiVo (Part 3)
JANUARY 26, 2009
This ongoing work is done internally, with user experience as a service organization working for marketing, product management, or customer support (depending on the site section). UE participates actively in product strategy, and shares insights from customers in all aspects of the business, including pricing, packaging, marketing, and support. Part 1 of this interview. Part 2 of this interview.
Why Corporate Training is Broken And How to Fix It
JULY 17, 2012
The Collaborative Organization 12. Industrial organizations are morphing into collaborative organizations. Forward-looking companies established corporate universities and tried to become Learning Organizations. Personal Learning Strategies.
Don’t Underestimate the Value of Your Community Managers
MAY 2, 2012
To justify not just their progress but the ROI when many are still in a highly fluid and experimental state. To train the entire organization on social media, internal social software, social business, social processes and workflows and community management.
Edge Perspectives with John Hagel: Community 2.0
APRIL 1, 2007
This is especially a problem for large companies seeking to organize virtual communities. To make it easy, I keep the same acronyms – ROA, ROI and ROS - but just attach different meanings. ROA must be measured both from a participant and organizer perspective.
iPad & eBooks: A Game Changer for Blended Learning
MARCH 25, 2010
Training departments who don’t recognize the tremendous implications this will have on their learning content development strategy risk facing significant consequences in terms of profitability and competitiveness. Are you ready, or is it time to rethink your single-source strategy?
Working Smarter eFieldbook $12
JUNE 28, 2011
The accelerating rate of change in business forces everyone in every organization to make a choice: learn while you work or become obsolete. It’s not a separate function so much as another way of looking at how we organize work. It’s an organization’s learning ecosystem.
How Generosity Day Is Building A Movement
FEBRUARY 9, 2012
Says Katya Andresen,Chief Strategy Officer, Networked for Good, “Last year, we had a loosely organized group of individuals promoting the day in their own ways. This year, individuals and organizations worldwide are jumping-in to spread the word.
An innovative workshop on radical management
FEBRUARY 26, 2012
have you ever wondered what it would take to make the entire organization Agile? Have you ever wanted to know how to get your bosses on board with what you’re doing and get the whole organization in sync with your innovations, rather than be forced to trim your ideas to fit the bureaucracy? Have you ever wondered how to inspire your clients to avoid the lethal disease of disruptive innovation and spark their organizations with continuous innovation and high profitability?
My Conversation With Eric Ries on the benefits of Lean Start Up Principles for Nonprofits
DECEMBER 11, 2013
Funders that ask for ROI to soon create a bad dynamic for innovation. If not, the strategy must be deemed flawed and in need of serious change?or How do people in nonprofit who want their organizations to embrace these ways of working get their leadership and organization to change?
Notes from ALT-C
Stephen Downes: Half an Hour
SEPTEMBER 11, 2013
"The notion of students as change agents is a relatively new concpt." -- Malcom Ryan Rachel Winston How we can shape the development of a new culture of learning by creating a new partnership between students and educators. political view of the prevailing culture 1. why NUS thinks is an ideal model 2. how you in your role can build these partnerships 3.
Generations, Social and Enterprise: adopt vs adapt
JULY 26, 2010
Oh my the implications involved, the political consequence, the loss of face - versus money saved, gained, invested and ROI-ed. I had a challenge from a professor of organizations - what will happpen. The resources - that comes down to basic strategy, no? Business or Pleasure? -
Nonprofit Focused Workshops at SXSW Interactive Festival: Join Us!
FEBRUARY 13, 2013
The c-suite has just approved your strategy to leverage networks and social media for your mission. In 2009, the “Social Media ROI Poetry Slam” SXSW lead to a book “Measuring the Networked Nonprofit.”
Social Media Planning and Evaluation for NGOs | Full Circle Associates
JUNE 7, 2009
Social Media Strategy Planning & Measurement – What’s Working? As people responsible for getting things done in your organization, you know the value of having a clear strategy and a way of evaluating if your strategy is working.
Pick of the month: October 2012
NOVEMBER 1, 2012
There’s not data to support social learning, and no way to show ROI. L&D needs to initiate a social learning program before the organization learns socially. Today I am in Toronto, Canada where I am speaking at the CSTD conference tomorrow.
Guest Post: Adejare Amoo on an Industrialist’s Role in eLearning in Africa
JUNE 24, 2011
The industrialist also needs innovation of his company’s products and services to improve on customer satisfaction, satisfactory return on investment (ROI) to the investors/shareholders, and efficient as well as effective social responsibility performance as a corporate citizen.
Why Your Nonprofit Should Be A Big Listener
NOVEMBER 12, 2012
Listening to that is very different than just plugging your organization’s name and the most common misspellings into one of these tools and watching the graphs move. 5 Big Listening Helps You Identify Which Angle of Your Issue Has the Best ROI.
Edge Perspectives with John Hagel: Mastering New Marketing Practices
JULY 29, 2006
Redefine marketing strategy These shifts have broad implications in terms of marketing strategy, branding and marketing performance metrics. We’ll also see a new form of ROI measure – Return On Information, again from both a customer and vendor perspective.
Vote for these SXSW Nonprofit Panels
AUGUST 27, 2012
In 2009, the “Social Media ROI Poetry Slam” SXSW lead to a book “Measuring the Networked Nonprofit.” ” The thesis: For nonprofit organizations there are two key processes that lead to social change: To become networked, and to use measurement.