ROI and Metrics in eLearning

Tony Karrer

I'm working on an article around the use of ROI and metrics in eLearning. This level of evaluation will increase the visibility of learning and development efforts, because successful implementation of Level 3 evaluation Internet Time Blog: ROI is toast. ROI is toast. Support - ROI Calculator Training & Support Return on Investment Calculator Investing in Learning: Consider Value, Not Just ROI ROI, or return on investment, is king in today's business world.

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Creating a Return on Investment (ROI) calculation for Enterprise 2.0 and internal social media

Ross Dawson

A major challenge for organizations that are considering internal social media initiatives is that a business case including a financial justification is frequently required. To be frank, I think ROI calculations for social initiatives are in most cases a waste of time, because so many of the benefits and costs are unknowable before the initiative. A leap of faith is required, after which calculations using real data can be done to help refine strategies.

Trending Sources

Why Your Nonprofit Should Invest in Video As Part Its Communications Strategy

Beth Kanter

Why Your Nonprofit Should Invest in Video As Part Its Communications Strategy – Guest Post by Michael Hoffman, CEO of See3. In fact, 80% of respondents said video is important to their organization today, 91% believe video will become more important in the next 3 years, and.

How Much Time Should Your Nonprofit Invest In Different Social Media Channels?

Beth Kanter

Note from Beth: Many nonprofits do not have dedicated teams for social media and social media strategy and implementation is typically only a part of a someone’s job. According to David Almacy, the best five tools to measure social media ROI right now are: TweetDeck.

The Talent Development Pipeline: Putting People First in Social Change Organizations

Beth Kanter

Talent Development is all about guiding those rock star staff members who are able to contribute to the organization’s impact and success. According to the book, on-the-job learning is successful when: -Staff member has worked with the organization for more than 3 months.

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The Untethered, Hyperconnected Enterprise

Irving Wladawsky-Berger

The theme of this year’s Symposium was Piloting the Untethered Enterprise : “In today's world of mobile, big data and the cloud, how does a CIO successfully pilot his organization towards its goals?” . Agility beats strategy every time. Top down strategy plans take too long to formulate and generally don’t work so well because technologies and markets are changing so fast. Each panel looked at business strategy from a different point of view.

Getting More Value from Your Social Media

Kevin Wheeler

However, most organizations are operating without an overarching strategy that defines how to get a solid and visible return from their social media approaches. Organizations are creating Facebook fan pages, LinkedIn groups and so on with little understanding of their goals for doing so. Before social media will become a mature process for recruiting, we need to build appropriate strategies and measurements to gauge its success.

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What is stopping companies from measuring learning: Skillsets, datasets, toolsets or mindsets?


. Is your company''s learning and development strategy wedged between a rock and hard place? In short, learning and development organizations and departments are suffering from an analytics crisis.

Signs that You May Need a Strategy

Adaptive Path

Experience design is seen by most organizations as a cost center, yet those of us in the practice spend most of our days and nights developing solutions that deliver disproportionate value to the organizations that employ us and the customers that purchase our products and services. As much as I like a challenge, there are a few tell tale signs that there isn’t enough strategy work being done before a brief is issued or a project assigned.


Pushing back

Clark Quinn

You can help them here, doing some business consulting on ROI for them. This may be the path that starts getting your contribution to the organization to start being strategic. design strategyIn a recent debate with my colleague on the Kirkpatrick model, our host/referee asked me whether I’d push back on a request for a course. Being cheeky, I said yes, but of course I know it’s harder than that.

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The Evolving Social Organization

Harold Jarche

As organizations grow, the original simplicity gets harder to maintain. Current management wisdom – based on Robin Dunbar’s research ; the size of military units through history; and the work of management experts such as Tom Peters – considers the ideal size of an organization to be around 150 people. Today’s large, complicated organizations are now facing increasingly complex business environments that require agility in simultaneously learning and working.

Measure what’s important

Jay Cross

It’s false in that companies have always managed things–people, morale, strategy, etc.–that It’s meaningless in the sense that everything in business–including peole, morale, strategy, etc.–eventually The leading teacher of ROI-for-L&D is a former banker.).

Learning Content Management Systems (LCMS) for Managing Course Assets

Tony Karrer

But I’ve seen organizations cobble together solutions using SharePoint more than I’ve seen LCMS solutions. This seems to be backed up by The LCMS at a Crossroads : Our research has shown that content management needs vary widely from company to company, and some organizations are well served by some combination of social and collaboration platforms, portals, and the lightweight content management functionalities now common to rapid development tools.

My Virtual Seminar: 16 (Mostly) Difficult Steps To Becoming A Customer-Driven Organization

Adaptive Path

I considered what was the most important presentation I could give, what could actually make an impact on the lives of the people there, and it lead me to my talk, “16 (Mostly) Difficult Steps To Becoming A Customer-Driven Organization.&# It’s culled from a variety of sources, including our report “Leveraging Business Value: How ROI Changes User Experience,&# our book Subject to Change , our interactions with clients and colleagues, and lots of reading.


IBM’s Trip to Become A Socially Integrated Enterprise

Luis Suarez

That, to me, is the real ROI of Social Computing. Over the last couple of weeks there have been a number of rather interesting and insightful blog posts that have been covering IBM’s journey to become a social business.

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White House: Innovation in Higher Education

George Siemens

The event organizers made it clear that no media or social media was allowed during the event in order to have an open brainstorming session. The best strategy in a time of uncertainty is not to seek or force the way forward, but to enter a cycle of experimentation. It’s not an ROI equation. A few weeks ago, I received an invitation to the White House. The invitation was somewhat cryptic, but basically stated that the focus on the meeting was on quality and innovation.

Learning With and From Others: Restructuring Budgets for Social Learning

Dan Pontefract

Now is the time for learning professionals to embrace social learning as an emerging and engaging way to enhance an organization’s learning strategy. Given this pending calamity, it’s time for learning leaders to rethink their strategy to make social learning an important piece of the learning spectrum. With fewer staff in learning-related roles, there are observably fewer learning professionals supporting the overarching learning strategy and execution plans.

January 2014Nonprofit Blog Carnival: Measurement and Learning

Beth Kanter

I put the call out for nonprofit blog posts on the topic of measuring your nonprofit’s marketing or communication strategies. The only way to do that is to benchmark against your organization’s performance or peer organizations. Photo by Notemily.

Data Nerd Alert: Donors Who Give Through Multiple Channels Give the Most

Beth Kanter

With the study’s findings, we can now more confidently say that nonprofits need to adapt to in the way they both engage externally with their supporters as well as organize their efforts internally. How is your organization optimizing integrated marketing to enhance the donor experience?

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Why Corporate Training is Broken And How to Fix It

Jay Cross

The Collaborative Organization 12. Industrial organizations are morphing into collaborative organizations. Forward-looking companies established corporate universities and tried to become Learning Organizations. Personal Learning Strategies.

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Don’t Underestimate the Value of Your Community Managers

Luis Suarez

To justify not just their progress but the ROI when many are still in a highly fluid and experimental state. To train the entire organization on social media, internal social software, social business, social processes and workflows and community management.

New Playbook Resource: How To Engage Alumni

Beth Kanter

I’ve seen this first hand. For the past two years, I’ve been facilitating an online peer learning exchange for Knight Foundation grantees who are using the Giving Day Playbook , developed by Third Plateau Social Impact Strategies for those wanting to host Giving Days.

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Edge Perspectives with John Hagel: Community 2.0

John Hagel

This is especially a problem for large companies seeking to organize virtual communities. To make it easy, I keep the same acronyms – ROA, ROI and ROS - but just attach different meanings. ROA must be measured both from a participant and organizer perspective.

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iPad & eBooks: A Game Changer for Blended Learning


Training departments who don’t recognize the tremendous implications this will have on their learning content development strategy risk facing significant consequences in terms of profitability and competitiveness. Are you ready, or is it time to rethink your single-source strategy?

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Enterprise Social Technology – Review

Harold Jarche

The book’s twelve chapters follow Scott’s recommended implementation strategy for enterprise social technology, from Setting Social Tech Goals and Assembling the Team to Developing Pilot Projects and Security & Regulations.

Interview with Margret Schmidt, VP of User Experience Design and Research at TiVo (Part 3)

Adaptive Path

This ongoing work is done internally, with user experience as a service organization working for marketing, product management, or customer support (depending on the site section). UE participates actively in product strategy, and shares insights from customers in all aspects of the business, including pricing, packaging, marketing, and support. Part 1 of this interview. Part 2 of this interview.

Annual M&R Benchmarks Study Released

Beth Kanter

The study does not conduct a comprehensive ROI study of digital spending, but does describe how much nonprofits are spending per dollar raised online. The M&R study is an important part of your nonprofit’s digital strategy toolkit for planning and evaluation.

Working Smarter eFieldbook $12

Jay Cross

The accelerating rate of change in business forces everyone in every organization to make a choice: learn while you work or become obsolete. It’s not a separate function so much as another way of looking at how we organize work. It’s an organization’s learning ecosystem.

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How Generosity Day Is Building A Movement

Beth Kanter

Says Katya Andresen,Chief Strategy Officer, Networked for Good, “Last year, we had a loosely organized group of individuals promoting the day in their own ways. This year, individuals and organizations worldwide are jumping-in to spread the word.

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An innovative workshop on radical management

Steve Denning

have you ever wondered what it would take to make the entire organization Agile? Have you ever wanted to know how to get your bosses on board with what you’re doing and get the whole organization in sync with your innovations, rather than be forced to trim your ideas to fit the bureaucracy? Have you ever wondered how to inspire your clients to avoid the lethal disease of disruptive innovation and spark their organizations with continuous innovation and high profitability?

My Conversation With Eric Ries on the benefits of Lean Start Up Principles for Nonprofits

Beth Kanter

Funders that ask for ROI to soon create a bad dynamic for innovation. If not, the strategy must be deemed flawed and in need of serious change?or How do people in nonprofit who want their organizations to embrace these ways of working get their leadership and organization to change?

Generations, Social and Enterprise: adopt vs adapt

Martijn Linssen

Oh my the implications involved, the political consequence, the loss of face - versus money saved, gained, invested and ROI-ed. I had a challenge from a professor of organizations - what will happpen. The resources - that comes down to basic strategy, no? Business or Pleasure? -

Notes from ALT-C

Stephen Downes: Half an Hour

"The notion of students as change agents is a relatively new concpt." -- Malcom Ryan Rachel Winston How we can shape the development of a new culture of learning by creating a new partnership between students and educators. political view of the prevailing culture 1. why NUS thinks is an ideal model 2. how you in your role can build these partnerships 3.

Social Media Planning and Evaluation for NGOs | Full Circle Associates

Nancy White

Social Media Strategy Planning & Measurement – What’s Working? As people responsible for getting things done in your organization, you know the value of having a clear strategy and a way of evaluating if your strategy is working.

Nonprofit Focused Workshops at SXSW Interactive Festival: Join Us!

Beth Kanter

The c-suite has just approved your strategy to leverage networks and social media for your mission. In 2009, the “Social Media ROI Poetry Slam” SXSW lead to a book “Measuring the Networked Nonprofit.”

Pick of the month: October 2012

Jane Hart

There’s not data to support social learning, and no way to show ROI. L&D needs to initiate a social learning program before the organization learns socially. Today I am in Toronto, Canada where I am speaking at the CSTD conference tomorrow.

Guest Post: Adejare Amoo on an Industrialist’s Role in eLearning in Africa

Nancy White

The industrialist also needs innovation of his company’s products and services to improve on customer satisfaction, satisfactory return on investment (ROI) to the investors/shareholders, and efficient as well as effective social responsibility performance as a corporate citizen.

Edge Perspectives with John Hagel: Mastering New Marketing Practices

John Hagel

Redefine marketing strategy These shifts have broad implications in terms of marketing strategy, branding and marketing performance metrics. We’ll also see a new form of ROI measure – Return On Information, again from both a customer and vendor perspective.

Why Your Nonprofit Should Be A Big Listener

Beth Kanter

Listening to that is very different than just plugging your organization’s name and the most common misspellings into one of these tools and watching the graphs move. 5 Big Listening Helps You Identify Which Angle of Your Issue Has the Best ROI.

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Guff: a conversation in 3 parts. Part 1

Clark Quinn

Formal learning serves a role, but there’s so much more that an organization should be concerned about.”. Because the evidence is that in most organizations it’s nowhere near what it could be, and there are systematic steps to improve it.”. B: “Caterpillar’s got communities of practice generating ROI, Best Buy’s getting a lot of advantage through internal idea generation, the list goes on, and those are only the ones we’ve found.”. Tags: social strategy