Not Your Father’s ROI

Jay Cross

Productivity in a Networked era: Not Your Father’s ROI. Networked organizations are reaping rewards for connecting people, know-how and ideas at an ever-faster pace. But like Pontiacs and Oldsmobiles, old-school ROI’s day in the sun is waning. Traditional ROI.

ROI 61

Relevance Trumps ROI

Jay Cross

Then generalize from talking to the sample of people to the whole organization.”. Where CLOs make a mistake is by not talking in advance about what capabilities the organization needs and delivering on that and reporting back on that,” Cross said.

ROI 39

Trending Sources

ROI and Metrics in eLearning

Tony Karrer

I'm working on an article around the use of ROI and metrics in eLearning. This level of evaluation will increase the visibility of learning and development efforts, because successful implementation of Level 3 evaluation Internet Time Blog: ROI is toast. ROI is toast. Support - ROI Calculator Training & Support Return on Investment Calculator Investing in Learning: Consider Value, Not Just ROI ROI, or return on investment, is king in today's business world.

ROI 54

Creating a Return on Investment (ROI) calculation for Enterprise 2.0 and internal social media

Ross Dawson

A major challenge for organizations that are considering internal social media initiatives is that a business case including a financial justification is frequently required. To be frank, I think ROI calculations for social initiatives are in most cases a waste of time, because so many of the benefits and costs are unknowable before the initiative. However if the organization requires a financial case, then those seeing the opportunity need to do what they can to create the case.

Organizations Don’t Tweet – Review

Harold Jarche

The title, Organizations Don’t tweet, People Do – A manager’s guide to the social web by Euan Semple pretty well describes this book. However, I think this book has great value for anyone dealing with enterprise social media or becoming more collaborative as an organization.

Social ROI?

Clark Quinn

Someone was stating that talking about ROI of the social network was important but hard to do now, and essentially wondered if there was new thinking in this area. Which is potentially a useful measure, but only after you’ve decided that having a bum in the seat is having a positive impact on the organization. Ok, so I’ve been thinking about this, but not sure what the current state of play is.

National Study Reveals: Digital and Social Media Are Delivering Results for Arts Organizations

Beth Kanter

National Study Reveals: Digital and Social Media Are Delivering for Arts Organizations , Guest Post by Mary Trudel and Rory MacPherson. Just over a year ago, we asked ourselves a question: How are arts organizations using digital and social media, and what sorts of results are they getting?

Study 36

Senge, Learning Organizations and asking a question.

Mark Oehlert

I have been to conference after conference in the L&D world and I don't think I have ever come across a single session on Senge, the Fifth Discipline or his ideas of a "learning organization." Here is what I'm confused by - why haven't we been talking more about "learning organizations"?

To Really Drive Enterprise 2.0 Forward We Need A Behaviour Change

Dan Pontefract

My hopes were that we’d begin using the behavior of reciprocity both within the walls of our organizations as well as being members of society at large. I also believe we continue to employ “ if you build it they will come ” attitudes in the organization.

UX Metrics for Noobs and Skeptics: An Interview With Richard Dalton

Adaptive Path

And yet, without understanding the quantifiable effects, it’s very difficult to know or show what impact user experience is having in an organization. MX: Managing Experience Management ROI/Business ValueThey say, if it moves measure it. I’ve been finding myself thinking a lot about how to measure UX lately — mainly to realize that I halfway don’t believe it’s possible.

High time for ROI

Jay Cross

Following a keynote by Ed Cohen, former CLO at Booz and now head of Satyam Computer Services’ School of Leadership, we launched into a ThinkTank session chaired by Cedric Coco of Lowe’s with observations from Kent Barnett (Knowledge Advisors), Michael Echols (Bellevue University’s Human Capital Lab), and Patti Phillips (of The ROI Institute). ROI is the answer. He asked how you measure the performance of the learning organization.

Getting More Value from Your Social Media

Kevin Wheeler

However, most organizations are operating without an overarching strategy that defines how to get a solid and visible return from their social media approaches. Organizations are creating Facebook fan pages, LinkedIn groups and so on with little understanding of their goals for doing so. Many organizations have a Twitter account, a Facebook fan page, a LinkedIn page and perhaps other social media vehicles as well.

ROI 36

selling workplace learning to the HSP

Harold Jarche

He doesn’t need to look at his calendar more than a day in advance, allowing each day to be filled with wonder and possibility.” – Daniel Levity, in The Organized Mind. I proposed that if executives ask for the ROI of an initiative, it really means that they do not believe in it.

ROI 87

What is stopping companies from measuring learning: Skillsets, datasets, toolsets or mindsets?


In short, learning and development organizations and departments are suffering from an analytics crisis. L&D is no different—except to the extent that professionals must work even harder to demonstrate impactful training outcomes and ROI. "In

What Does the Training Department Do When Training Doesn’t Work?

Charles Jennings

ASTD data suggests US companies spent $164billion on employee learning and development in 2012 saying that ‘ despite a continuously changing economic environment, organizations remain committed to training and development’. Sometimes isolating ROI is easy, sometimes it’s impossible.

The Evolving Social Organization

Harold Jarche

As organizations grow, the original simplicity gets harder to maintain. Current management wisdom – based on Robin Dunbar’s research ; the size of military units through history; and the work of management experts such as Tom Peters – considers the ideal size of an organization to be around 150 people. Today’s large, complicated organizations are now facing increasingly complex business environments that require agility in simultaneously learning and working.

The future of Chief Marketing Officers and leadership

Ross Dawson

Last week I attended a breakfast organized by IBM for a small group of Chief Marketing Officers (CMOs) and influencers, hosted by its Australian CMO Mark Willson. CMO Leadership in creating social organizations.

ROI 103

Conferences can be better, a whole lot better

Jay Cross

People attend events to be with other people, to rub shoulders with colleagues from other organizations and with industry spokespeople and gurus. Provide a generic ROI proposal for attending to send to the boss, saving people the time of working out the value to be extracted from the event.

From hierarchies to wirearchies

Harold Jarche

Work in the network era needs to be both cooperative and collaborative , meaning that organizations have to support both types of activities. The model makes it relatively easy to see where your organization stands and where it should go.

Yammer 143

The Zeitgeist

Harold Jarche

Many are challenging the hierarchical nature of the organization in an emerging networked economy. Businesses often want to see the ROI of something before committing to it. We have communication technologies now to know what is happening across any organization.

ROI 114

You JUST hired this you even know.

Mark Oehlert

Do you have any idea at all what kind of network that person will be bringing into your organization? Now if you hire me and block my networks, you get the ROI of Me - depending on who you ask, that''s worth either a lot or a little. how many Twitter followers they have?

ROI 17

Why Your Nonprofit Should Invest in Video As Part Its Communications Strategy

Beth Kanter

In fact, 80% of respondents said video is important to their organization today, 91% believe video will become more important in the next 3 years, and. Finding the ROI. It’s no surprise that a tactic with a cost is high and unclear ROI gets minimal resources.

A ‘Field of Dreams’ Industry

Clark Quinn

LinkedIn has released their Workplace Learning report, and one aspect stood out: Only 8% of CEOS see biz impact of L&D, only 4% see ROI. Um, that comes when you’re demonstrably contributing to the organization.

Download Chapter 1 of “The Purpose Effect” For Free

Dan Pontefract

Too often, we only hear about the “corporate ROI” from working to improve engagement, and fail to talk about the personal impact to people from working in environments that force them to leave their passion and values at the door.

ROI 35

Measure what’s important

Jay Cross

Most business managers recognize that they’re managing a living organization, not a balance sheet, but many managers of L&D are still in a fog. Because they’ve learned a narrow view of Return on Investment, namely ROI as seen through the eyes of a bank loan officer.

Competitive knowledge

Harold Jarche

But there still needs to be a good flow of information and ideas that get tested out in the specific context of the organization, such as its markets and the technology available. This is why curation and PKM skills are so important for organizations today.

ROI 66

Controversy over Informal Learning

Jay Cross

QUESTION: How can we assess the ROI of informal learning? But hold it, how to you assess the ROI of formal learning? They largely squandered the opportunity to increase their effectiveness by becoming networked learning organizations.

My Virtual Seminar: 16 (Mostly) Difficult Steps To Becoming A Customer-Driven Organization

Adaptive Path

I considered what was the most important presentation I could give, what could actually make an impact on the lives of the people there, and it lead me to my talk, “16 (Mostly) Difficult Steps To Becoming A Customer-Driven Organization.&# It’s culled from a variety of sources, including our report “Leveraging Business Value: How ROI Changes User Experience,&# our book Subject to Change , our interactions with clients and colleagues, and lots of reading.


Playtime is Over: Reflecting on 2015’s Service Experience Conference

Adaptive Path

The third-annual conference took place November 16-17 in San Francisco, bringing together various industries and organizations to address how we design and deliver great service experiences that create value for both people and organizations.

Finding the time for networked learning

Harold Jarche

For example, the largest stated benefit of organizations using social media is increasing speed of access to knowledge ( McKinsey 2010 ). The ROI for social media in business is pretty obvious: reducing wasted time.

ROI 77

IBM’s Trip to Become A Socially Integrated Enterprise

Luis Suarez

That, to me, is the real ROI of Social Computing. Over the last couple of weeks there have been a number of rather interesting and insightful blog posts that have been covering IBM’s journey to become a social business.

ROI 137

Dear C-Suite: We Don’t Do Training Anymore

Dan Pontefract

It’s time to help the C-Suite – aside from Peter Aceto and other learning savvy and employee engagement focused C-Suite leaders – to appreciate and understand that organizations don’t do training anymore.

Corporate Learning Trends- What Endures During Recessions

Kevin Wheeler

ROI is the holy grail of training professionals. They do not need any ROI studies. If they don’t believe this, no amount of ROI proof is likely to change their minds. This last recession has been true to form with many organizations trimming learning back deeply and early. They were the mainstay of the 18th century and are making a comeback today in organizations that understand how learning takes place.

Concise take on using informal learning for profitability

Jay Cross

Organizations that fail to take advantage of free technology like Skype and YouTube are leaving beaucoup money on the table. It’s worth it: I can show the ROI. Eavesdrop on a concentrated telephone interview avec moi on how to leverage the informal to improve business results.

ROI 31

How to support informal learning

Jay Cross's Informal Learning

organizations spend so much money on formal learning but spend little (if any) in support of informal learning? Command-and-control is giving way to bottom-up organizations where everyone shoulders responsibility. Cross: Is 353% ROI plausible? Interview.

Learning Content Management Systems (LCMS) for Managing Course Assets

Tony Karrer

But I’ve seen organizations cobble together solutions using SharePoint more than I’ve seen LCMS solutions. This seems to be backed up by The LCMS at a Crossroads : Our research has shown that content management needs vary widely from company to company, and some organizations are well served by some combination of social and collaboration platforms, portals, and the lightweight content management functionalities now common to rapid development tools.

White House: Innovation in Higher Education

George Siemens

The event organizers made it clear that no media or social media was allowed during the event in order to have an open brainstorming session. It’s not an ROI equation. A few weeks ago, I received an invitation to the White House. The invitation was somewhat cryptic, but basically stated that the focus on the meeting was on quality and innovation.

Healthy Nonprofit Work Culture: Shouldn’t That 2 Hour Conference Call Have Been An Email?

Beth Kanter

We all have too many meetings and many organizations have a meeting culture that spawns more meetings, and the cycle of wasted time continues, stealing our creativity, energy, and getting in the way of getting results!

Serving Experience As The Product

Adaptive Path

It’s time organizations took a look at how we plan, manage, and organize around the experiences of customers. He was one guy in a big manufacturing organization. We created a Guide to Experience Mapping to help more organizations see the experiences customers are having.

January 2014Nonprofit Blog Carnival: Measurement and Learning

Beth Kanter

The art part is how you articulate your organization’s measure of success and formulate strategies to realize that success. The science part of the equation starts with a solid methodology and tools. Photo by Notemily.