gaining insight through social and informal learning
MARCH 5, 2017
Organizational performance improvement is comprised of reducing errors and increasing insights, according to Gary Klein. Most organizations have some error reduction processes in place. To improve insights on an organizational level, all work should be focused on learning.
strategic transformation of workplace learning
MARCH 7, 2016
not just through conventional training but as people carry out their daily jobs) and how performance problems can be solved in different ways. The 70:20:10 principle provides a rule of thumb to help organizations stay focused on what is important in workplace learning.
moving to social learning
MARCH 31, 2015
Now we have the technology but many organizations are still wedded to the old command and control instructional systems. Courses, with their long development cycle, are inadequate to meet the learning and performance needs of those dealing with complexity.
the bridge from education to experience
NOVEMBER 17, 2015
In organizations where experts may be significantly more advanced in their skills than novices, there is a role for a knowledge journeyman. In many organizations formal instruction is provided for basic skills or compliance training. Learning Performance Improvement
Experience, Exposure, Education
SEPTEMBER 8, 2013
Charles Jennings explains the framework in detail so that organizations can use it to improve how people work and learn at work. Each organization will have to add its unique context in order to implement the framework, but this book provides an excellent start. 70%: Experience.
The collaboration field needs to cooperate
AUGUST 20, 2012
This makes sense: A high-performance group is a group that learns, a conclusion that you should draw regardless of your starting point. Professionals could have a variety of roles, depending on organizational needs, but all have to be focused on the organization and its environment.
Mapping quality with VNA
MARCH 21, 2011
That’s probably the biggest barrier to Net Work in most organizations. This is a limitation of performance analysis as it often misses the social aspect of organizations. Books complexity Performance Improvement
The right tool for the right job
MARCH 12, 2013
In my presentation, From Training, to Performance, to Social , I describe how Human Performance Technology (HPT) is systemic and systematic, but not very human. from training to performance to social from Harold Jarche. Performance Improvement
Connect, exchange, contribute
OCTOBER 26, 2011
tools so that they can develop optimal processes to support their organizations. NetworkedLearning Performance ImprovementTweet Highlights from Skills for Learning & Development Professionals (an article I wrote for T&D Magazine in 2008).
The risky quadrant
APRIL 16, 2013
Are you unacknowledged prophets , with a manager or executive who understands that you need to change, but the organization lags behind? I would suggest first moving from training delivery to performance improvement. skilled at performance consulting.
Seeing What Others Don’t – Review
SEPTEMBER 17, 2013
His perspective is based on what has been my professional practice for almost two decades: performance improvement. Klein has some advice on how “to strengthen the up arrow”, or improve insight. Books Performance Improvement PKM
The Future of the Training Department
OCTOBER 21, 2009
Orders from the top of the organization kept everyone on the same page. It can also help us make decisions for our organizations. Effective organizations are starting to look more like inverted pyramids. Tags: Informal Learning Performance Improvement
Working Smarter, one day at a time
MARCH 31, 2011
I’ve highlighted some of the questions on performance improvement asked yesterday and expanded on the responses, including links: Q: Where does performance support as a process integrate into social tools and learning at the time and place of need?
Compliance of an industry
MAY 13, 2010
Mandated training is a standard response by industry regulators when dealing with human performance issues. Unclear performance measures. Rewards and consequences are not directly linked to the desired performance. When performance depends on a large body of information.
Training, Performance, Social Workshop Notes
JULY 10, 2012
We launched a new online workshop today called, From Training, to Performance, to Social. We will move to performance improvement tomorrow and then focus on social learning all of next week. Custom workshops for organizations can also be developed.
The initial design influences everything else
FEBRUARY 7, 2012
Tweet If you pit a good performer against a bad system, the system will win almost every time. This quote from Rummler & Brache in Improving Performance , sums up many of the symptoms of hierarchical systems, whether they be schools, businesses or even prisons.
OCTOBER 22, 2012
Extrinsic rewards only work for simple physical tasks and increased monetary rewards can actually be detrimental to performance, especially with knowledge work. Rewards are still an important aspect to consider in workplace performance. A nalyzing Performance Problems.
Will’s Learning Landscape Model
JANUARY 3, 2011
Overall I find the model useful, though I would replace “Learning (at 2:15) with “Instruction , because that’s really what training departments provide in order to promote on-job-performance. Learning Performance Improvement
from training to performance to social
SEPTEMBER 23, 2012
This past year I conducted an online workshop called “ from training, to performance to socia l “ In November I will be running one on moving from a training to a performance support focus and this will be followed by a workshop on social learning for business. If you are interested in discussing these ideas, then join one of the workshops or contact me to deliver an online or onsite session with your organization. Performance Improvement SocialLearning
Agility through collaboration
AUGUST 9, 2010
Collaborative co-design is one more way to integrate work and learning, and give our organizations more agility. Tags: Learning Performance Improvement Instead of factory-style production teams, agile programming uses far fewer, but better, programmers.
Business Practice Redesign
JANUARY 5, 2017
Maybe they’re actually becoming a barrier to performance improvement rather than a prerequisite for performance improvement. If we’re spending more and more of our time outside established processes, maybe we should shift our focus away from processes and focus instead on the practices that small, front line work groups use to improve their performance over time by learning faster on the job. Learning faster to accelerate performance improvement.
Organizational change, unpacked
AUGUST 30, 2010
Tweet In the evolving social organization , I included a table with several descriptive terms, which Amanda Fenton suggested needs to be “unpacked. Learning Organization. Performance Support. The training gets done and the organization can account for it.
Scaling Learning in an Exponential World
OCTOBER 4, 2016
In the Big Shift , we’re rapidly moving from a more stable environment to a global landscape that is shaped by exponentially improving digital technology infrastructures. In the context of a rapidly changing world, learning means developing new shared practices that can increase impact in a world of mounting performance pressure. Knowledge management platforms have largely been organized around sharing existing knowledge. Encourage learning in all parts of the organization.
APRIL 27, 2014
To remain current in the network era, people must constantly improve their talents and focus on initiative and creativity. The limitations of hierarchies are becoming obvious as more value is found in networks outside the organization.
United We Stand, Divided We Fall
DECEMBER 14, 2016
On one side there’s growing fear that mounting performance pressure is diminishing opportunity on a global scale , that our jobs and livelihood are increasingly at risk, and that the privileged few are reaping rewards at the expense of the rest of us. Second, the long arc of human history shows an amazing pattern of exponential performance improvement on a wide range of dimensions – reduction of violence, health and prosperity.
A curved path to social learning
OCTOBER 29, 2010
L&D Aligned with organization = coordinated with the Institution. I wondered if tribal organizations may be able to thrive in networks because they are already used to more freedom. Learning Organization. Performance Support.
Corporate Learning’s focus
NOVEMBER 10, 2010
The organization can adopt a performance improvement perspective and ensure that all formal training meets a need. HPT (human performance technology) is a broader design approach and should be seen as an enabler to get to instructional systems design (ISD).
PKM: Working Smarter
JULY 15, 2010
Improving your personal productivity (SENSE & USE). Here’s the a description and rationale for adopting PKM, individually and within organizations: PKM is a way to deal with ever-increasing amounts of digital information.
Conversations and collaboration
AUGUST 17, 2010
Collaborative work is fueled though ongoing social learning, making the integration of learning and working essential in any organization. Tags: Informal Learning Learning Performance Improvement Work Tweet.
Where organizational support needs to go
JUNE 14, 2010
From recruiting for skills, knowledge and attitude to individual assessments and salary scales, we pay little attention to how groups and organizations work and especially to the greater community from which we all draw support, information and knowledge.
What does L&D “transformation” really mean?
MARCH 6, 2016
Operational model – This involves carrying out training in a fundamentally different way, so for example, moving from (push) courses to (pull) resources – but “learning” is still considered to be an activity organized by the L&D department.
What it means to transform workplace learning
AUGUST 28, 2016
not just through top-down L&D organised activities (aka training/e-learning) but as people carry out their daily jobs), as well as how performance problems can be solved in different ways. This is a re-work of a previous post. There is a lot of talk about transforming workplace learning.
Pilots or Beta?
MARCH 10, 2010
Enterprise performance should be looked at from the perspective of perpetual Beta. The primary way in which pilots projects will become visible to other people the organization and adapted to new issues is through the personal networks of the pilot team members.
The marginalized training function
AUGUST 5, 2009
How many organizations have these conditions and are they increasing or decreasing? Are there many “large audiences of “similar needs and levels of experience in your organization? Tags: Informal Learning Performance Improvement
leadership is learning
OCTOBER 1, 2015
Improve insights — Too often, management only focuses on reducing errors, but it is insight that drives innovation. Leaders must loosen the filters through which information and knowledge pass in the organization and in- crease the organizational willpower to act on these insights.
Workers, Management and Work Support
JUNE 2, 2009
Creating a Chief Performance Officer out of the previous HR/Training/OD/KM functions may seem like progress but not if the realities of networked wealth creation don’t need a Chief “X Officer any more. Tags: Performance Improvement Wirearchy Work
The Community Manager
MARCH 9, 2009
The role of community manager in an organization will be to manage organizational communities of practice, communities of interest and have an understanding of some of the other communities that touch each of us. Tags: Performance Improvement Communities
Group-centric work and training
NOVEMBER 18, 2009
Groups of soldiers who will work together usually participate in “collective training and this typically follows some kind of cycle of preparing for operations, performing missions and coming back from missions. Tags: Learning Performance Improvement Work
Skills for learning professionals
JULY 5, 2009
world, where learning and performance solutions take on a wider variety of forms and where churn happens at a much more rapid pace, what new skills and knowledge are required for learning professionals? Tags: Informal Learning Performance Improvement In a Learning 2.0
network management update
MARCH 1, 2016
innovative & contextual methods” = in the network era work and jobs cannot be standardized, which means first getting rid of job descriptions and individual performance appraisals and shifting to simpler ways in order to organize for complexity. You cannot manage a network.