Blog Post: Decisions Are Emotional, Not Logical
APRIL 26, 2017
In this graphic , they are organized into four categories: biases that arise from too much information, not enough meaning, the need to act quickly, and the limits of memory. By David Gurteen If a big part of Knowledge Management is about improving decision making then we should take more notice of fascinating research such as this: Decisions Are Emotional - Not Logical: The Neuroscience behind Decision Making. Are You Easily Disgusted? You May Be a Conservative.
Blog Post: Empowering conversation in the workplace
APRIL 25, 2017
On May 11th, I will be taking part in a 1-day workshop on Empowering conversation in the workplace , organized by the Henley Forum. By David Gurteen Conversation is not a nice-to-have but a critical competence of a 21st-century organisation. But often we take it for granted and fail to capitalise on the power of conversation to drive performance, transfer learning, build relationships, make better decisions, innovate and more!
Blog Post: Upcoming Knowledge Events
APRIL 25, 2017
KMO 2017: the Twelfth International Conference on Knowledge Management in Organizations. By David Gurteen Here are some of the major KM events taking place around the world in the coming months and ones in which I am actively involved. You will find a full list on my website where you can also subscribe to both regional e-mail alerts and RSS feeds which will keep you informed of new and upcoming events. 5th International Conference on Innovation and Entrepreneurship 2017.
Blog Post: Is your organization a listening organization?
JULY 30, 2015
While listening receives extensive attention in relation to interpersonal communication, there is little focus on organizational listening in academic and professional literature, with books and articles focussed predominantly on disseminating organizations' messages (i.e. Credit: Creating an Architecture of Listening in Organizations by Jim Macnamara - Professor of Public Communication, University of Technology, Sydney
Blog Post: From information to conversation - We have to talk!
FEBRUARY 6, 2011
Problems in organizations tend to get labelled as lack of information. By David Gurteen This is a lovely post on conversation by Esko Kilpi on why we need to talk. For those of you who have attended one of my knowledge cafe workshops - you will recognise the message - I say it in different words but the meaning is the same.
Blog Post: Who should you be talking with?
JANUARY 27, 2017
Who should you be talking with in your organization and what are the questions you should be exploring together By David Gurteen The discussion on "What makes a powerful question?" in the Gurteen Knowledge Community group on Linkedin has pretty much wound down. But take a look if you have not already - there are some really useful insights there. And take a look at David Griffith's recent post on Do you ignite knowledge wildfires?
Blog Post: Upcoming Knowledge Events
JANUARY 27, 2017
KMO 2017: the Twelfth International Conference on Knowledge Management in Organizations. By David Gurteen Here are some of the major KM events taking place around the world in the coming months and ones in which I am actively involved. You will find a full list on my website where you can also subscribe to both regional e-mail alerts and RSS feeds which will keep you informed of new and upcoming events. IntraTeam Event Copenhagen 2017. 28 Feb - 02 Mar 2017, Copenhagen, Denmark.
Blog Post: Have you tried out Randomised Coffee Trials yet?
DECEMBER 29, 2016
RCTs are used to connect people in an organization at random and give them time to meet to have a coffee and talk about whatever they wish. Hundreds of organizations across public, private and voluntary sectors have introduced RCTs in the last few years, including recently the British NHS. By David Gurteen I have recently added a post to my blook on Randomised Coffee Trials. It is an updated version of one that I have on my website.
Blog Post: Knowledge is not the power. So what is power?
NOVEMBER 17, 2016
People choose not to change their behavior because the culture and the imperatives of the organization make it too difficult to act upon the knowledge. Most people in most organizations do not have the ability to act on the knowledge they possess. By David Gurteen. It is often said that knowledge is power , but this is a misperception. Knowledge is knowledge. Power is power. Michael Schrage puts it well here: I think "knowledge management" is a b t issue. Let me tell you why.
Blog Post: Why we need to talk
AUGUST 30, 2016
Problems in organizations tend to get labelled as lack of information. By David Gurteen. It feels more professional to try to solve a knowledge management problem that is called lack of information than a problem that is called confusion. The same event means different things to different people and just getting more information will not help them. Credit: Esko Kilpi.
Blog Post: Seth Godin thinks compliance is quite different from contribution
AUGUST 23, 2016
Organized bureaucracies thrive on compliance. By David Gurteen I think I have said it before, I love Seth Godins blog. His posts are frequent, short and insightful. It makes it easier to tell people what to do. But contribution is the only way that tribes thrive, the best way to make change happen and the essence of being part of a community. It's a shame that we spend so much time teaching our children (and our employees) to comply. Far better to seek out contribution instead.
Blog Post: The Red Cross Red Crescent Experience of the Randomised Coffee Trials
MARCH 25, 2015
By David Gurteen Randomised Coffee Trials (RCTs) are an amazingly simple way of connecting people in an organization, helping to build the social fabric and build community.
Blog Post: Wasted Reception Areas
NOVEMBER 27, 2015
By David Gurteen The larger the organization - the larger and more grander the reception area. I'd love to see more organizations so this Huge impressive, impersonal halls of glass, stainless steel and marble. What a waste of space! I wish I could recall the name of the law firm I heard about in Germany who transformed their reception area by moving both their library and cafe there.
Blog Post: The Dialogic Mindset: Leading Emergent Change in a Complex World
NOVEMBER 27, 2015
Organizations are social networks of meaning making. Organizations are continuously changing, in both intended and unintended ways, with multiple changes occurring at various speeds. Groups and organizations are inherently self-organizing, but disruption is required for transformational adaptation and change.
Blog Post: Gurteen Knowledge Tweets: November 2015
NOVEMBER 25, 2015
Michael Soto @misoca asks Does your organization create safe spaces for conversation? By David Gurteen Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. Is technology killing communities? kmers #km [link]. Is Your Company Encouraging Employees to Share What They Know? link] #KM. link]. YouTube: Folk High Schools, Adult Education, and the Philosophy of Nikolaj Grundtvig [link].
Blog Post: Gurteen Knowledge Tweets: September 2015
SEPTEMBER 23, 2015
Conversation does not just occur about organizations; conversations constitute organizations [link]. By David Gurteen Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. Telling vs "finding out" in knowledge management [link]. Why you need to build a culture of conversations [link]. Engagement may have been optional in the past, but it's pretty much the whole game today.
No More Consultants
NOVEMBER 16, 2009
Given the complexity of our twenty-first century organizations it is dangerous to rely on external consultants who can never fully understand the richness of the context in which we work.
Stephen Billing on Joint Inquiry
AUGUST 24, 2009
It also reminds me so much of Alfie Kohns comment: Many of the familiar principles of Quality management amount to an elaboration of this simple truth: an innovative, healthy organization requires that we work with people rather than do things to them.
Blog Post: Gurteen Knowledge Community Group on Linkedin
MARCH 25, 2011
Here are three of the discussions taking place: When you got the mandate to do knowledge management in your organization, where did you start,what was the first thing you did? By David Gurteen The Gurteen Knowledge Community Group on LinkedIn has grown by over 100 members from 2,184 members last month to 2,289 today and is still one most active of all the KM LinkedIn groups.
Blog Post: Don't do KM!
MARCH 27, 2011
Let us not do KM as a project itself, it is embedded in the organization already. By David Gurteen My recent keynote talk at KM Middle East was titled Dont do KM. You can find the slides on SlideShare. This was clearly a provocative, catchy marketing title but I had a very strong message nevertheless! It was based on a talk I gave at the HK KMS Conference in 2010 which was titled less provocatively "Making KM Projects Work".
Blog Post: KM Videos from Judi Sandrock
NOVEMBER 22, 2010
In this one on KM Team Development she makes a point that I make time and time again, where she asks "At all times we must ask ourselves - what is the value that we are contributing to the organization?" By David Gurteen Here are some short videos on various aspects of Knowledge Management by Judi Sandrock in South Africa from her DVD provided with her book The Art of Managing Knowledge.
Capitalism's Missing Link
NOVEMBER 12, 2008
For most of us, business means one type of organization--the for-profit company that is the backbone of the free enterprise system. By David Gurteen I love the concept of the Social Business as defined by Muhammad Yunus.
Blog Post: Facebook Profiles, Pages and Groups explained
SEPTEMBER 27, 2010
Pages can be for individuals, such as authors or celebrities, or for non-human entities such as products, companies, organizations and campaigns. By David Gurteen I don't know about you but I have always been confused by the different types of Facebook entities: Profiles, Pages and Groups. Here is a brief description of each entity and how I am using them. A Facebook Profile is meant for individuals. This is what most people use.
Blog Post: What's the business context?
JUNE 25, 2010
How do I make everyone in my organization share all their knowledge? None of them tell me anything about their organization or what they are trying to achieve for the business. By David Gurteen I get several emails a week asking for help in some form or another. Often its a very specific question that I can answer in a sentence or two.
Blog Post: Lets start calling people - PEOPLE!
MAY 12, 2010
One stream is about turning into people into things--human resources, human capital, social capital--which can be manipulated as things to produce goods and services (MORE THINGS) or profits (MONEY) for the organization and its shareholders. By David Gurteen Victoria Ward recently emailed a bunch of people to ask the question "What do you reckon the best pithy read on social capital is?"
If you are not reflecting, you are not learning!
DECEMBER 14, 2009
We asked CLOs if their organizations encouraged reflection, because we know that if there is no reflection, there is no learning. Less than a third of them said that their organizations encouraged reflection. You know that in most organizations it isn’t happening at all. By David Gurteen You may find this interview with Jay Cross on Web 2.0 and Change Present Challenges to Many Learning Executives of interest.
Blog Post: KM and Theory X thinking
FEBRUARY 17, 2010
They possess the ability for creative problem solving, but their talents are underused in most organizations. It's here through human resource development that is a crucial aspect of any organization. By David Gurteen You may be familiar with Douglas McGregor's "Theory X and Theory Y".
On changing people's behaviour
OCTOBER 18, 2009
His post reminds me of a quote from Alfie Kohn that I oft use in my talks and workshops "An innovative, healthy organization requires that we work with people rather than do things to them By David Gurteen A little while back I blogged about the idea that we would do better not to focus on idealistic solutions but to focus on the small, pragmatic things that we could do on a day-to-day basis to move ourselves forward. I drew on comments by Dave Snowden , Stephen Billing and John Dewey.
The best defintion of KM yet!
SEPTEMBER 26, 2009
The purpose of knowledge management is to provide support for improved decision making and innovation throughout the organization. By David Gurteen The best definition of KM yet and some excellent guiding principals from Dave Snowden in a recent blog post. This is achieved through the effective management of human intuition and experience augmented by the provision of information, processes and technology together with training and mentoring programmes.
Share little bits of your life one tweet at a time
JULY 21, 2009
Although her advise is primarily aimed at independents and small organizations - I think if you read between the lines and consider yourself or your team as a brand then everyone can learn from what Juliette has to say especially KM practitioners and KM managers By David Gurteen Some great advice here in this short video interview with Juliette Powell. I love the bit about being authentic and shaping your brand by sharing little bits of your life one tweet at a time.
TEDx: Create and host your own TED event!
APRIL 17, 2009
TEDx is a program that enables schools, businesses, libraries or just groups of friends to enjoy a TED-like experience through events they themselves organize, design and host. We're supporting approved organizers by offering a free toolset that includes detailed advice, the right to use recorded TEDTalks, promotion on our site, connection to other organizers, and a little piece of our brand in the form of the TEDx label.
KM Asia, Singapore, 24 - 26 November 2009
JUNE 22, 2009
The theme of the reverse brainstorming cafe will be either "How do you utterly, totally destroy openness and transparency within an organization and ensure that people won't collaborate or share their knowledge?" By David Gurteen I will be attending KM Asia in Singapore this year (24 - 26 November 2009). I will be in good company with.
KC UK, KM Asia and KM Australia
APRIL 17, 2009
This is the major UK KM event and the organizers - the Ark Group - have kindly offered all my readers a 25% discount. By David Gurteen I thought you would like to know that I will be chairing the knowledge sharing stream of KC UK 2009 8 - 9 June this year. I attend this conference most years and have chaired it twice in the past. Its a great event and I look forward to seeing many of you there.
Change Your Behavior, Change Your Mind
FEBRUARY 23, 2009
But, interestingly, Michele goes on to talk about trust - a question that is often asked by KMers "How do we build a culture of trust in our organization?". By David Gurteen If you change your behavior, you change your mind. This is an idea I have believed in for some years and have tried to practice it, so its great to see Michele Martin blog about this having been inspired by A.J. Jacobs. This is the essence: If you change your behavior, you change your mind.
Stephen Downes: Half an Hour
JANUARY 16, 2016
Quoted at length from Self-organization of complex, intelligent systems: an action ontology for transdisciplinary integration , Francis Heylighen , Integral Review : A mobilization system would combat this confused and unproductive way of acting by redirecting effort in the most efficient way at the most important issues.
designing the emergent organization
DECEMBER 6, 2016
In The Rise of Emergent Organizations, Beth Comstock, Vice Chair at GE, cites five rules of thumb to guide organizational design for the emerging network era.
OCTOBER 4, 2013
Lateral organizations, or more egalitarian structures, have been the exception. In the endless allure of non-hierarchical organizations , David Creelman notes that both forms have their flaws, but says it’s best to thoroughly understand the history of the field.
Creating the AAA Organization
NOVEMBER 2, 2014
For an organization to be agile and adaptive, the people in it need to be aware of what is happening around them, have alternative pathways to gather information and knowledge, and must be allowed to act to meet/solve both local and global goals/problems.
The post-hierarchical organization
OCTOBER 23, 2014
The way we manage our organizations is largely ineffective for the complex challenges we face, whether driven by the environment, demographics, economics, or politics. With an external environment that is highly connected, organizations have to get connected inside.
Why Organizations Don’t Learn
OCTOBER 21, 2015
Where organic, bottom-up meets corporate top-down. An article entitled Why Organizations Don’t Learn by Francesca Gino and Bradley Staats in the November 2015 issue of Harvard Business Review caught my eye.