Enterprise microblogging should be pay-per-use

Martijn Linssen

That is something I think is holding back most enterprises when they have to pay the enterprise microblogging bill:how much of that is money thrown away? Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Business or Pleasure? -

Business or Pleasure? - why not both: The product-to-service.

Martijn Linssen

why not both Home About Contact Saturday, 21 August 2010 The product-to-service financial ratio Yesterday I saw a tweet by Frank Scavo : Chatting with a vendor about implementation cost to software license cost ratios. Because the product is more expensive. " Business or Pleasure? -

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Business or Pleasure? - why not both: From profitability to.

Martijn Linssen

Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Enterprise microblogging should be pay-per-use In retrospect 2000-2010: omphaloskepsis ruled The evident relationship between solar and ice? Business or Pleasure? -

How Narrating Your Work Helps You Become More Effective by Saving Precious Time

Luis Suarez

But it looks like, apparently, there are some potential risks along the way: mainly, knowledge workers not wanting to participate (through blogging or microblogging, as primary examples) due to lack of time , since their day to day workflow seems to be interrupted abruptly due to that lack of integration of social technologies into where the real work happens. IBM Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Enterprise

The Business Value of Serendipity: Improving Your Presentation Skills

Luis Suarez

And then people keep telling me that they don’t see the business value of using Status Updates, Activity Streams, Microblogging , Microsharing or whatever other fancy term to go along with one of my favourite quotes as of late: “ narrate your work; it will make you smarter.

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Is Twitter Where Connections Go to Die? – The Unfollowing Experiment

Luis Suarez

It’s probably hard to believe, but using Public Lists makes conversations more organised and focused, therefore much more productive, and effective and overall much more engaging. After all, Twitter is all about microblogging, right? Innovation Knowledge Tools Learning Personal KM Productivity Tools Tools and GadgetsOver three years ago I wrote a blog entry over here about Twitter under the provocative heading: ‘ Twitter is where conversations go to die ’.

Making Business Sense of Social Media and Social Networking – Twitter For Business

Luis Suarez

Education on social tools is more aligned towards showing and demonstrating a change of habits ; basically, shifting gears into new ways of getting the job done; figuring out new methods of becoming, even more, productive carrying out daily tasks and activities by injecting various 2.0

5 Reasons Why Activity Streams Will Save Your From Information Overload

Luis Suarez

From the very first beginning that I got exposed to them over at Twitter, over 4 years ago , till today, where I am using a bunch of various different microblogging / microsharing services, both internal and external, I couldn’t work, nor get much done!, I heart Activity Streams.

Nancy White and Suzy – An Intro to Twitter

Luis Suarez

Can you imagine your business having an Enterprise microblogging platform, whether internal or external, behaving in such way for days, if not months already? Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Computing

The Art of Collaborating Effectively in Virtual Teams

Luis Suarez

Use collaboration to drive product development and R&D efforts. IBM Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Computing

Reflections from 2011 – A World Without Email – The Documentary

Luis Suarez

And what’s even more exciting is that it’s starting to happen at the right time , for once, because over the course of the last few months we have been exposed to a good number of different relevant reads as to why plenty of knowledge workers keep considering corporate email a time waster , a hindrance of one’s own productivity , or rather costly to the business , not to mention the potential security issues incurred or a rather growing issue of email overload altogether.

Social Learning at TELUS by Dan Pontefract

Luis Suarez

In it, Dan shares how they keep making use of social tools like blogs, wikis, microblogging, etc. It’s all a matter of understanding that rather than managing it as a project and making it mandatory, it will always be much more productive leading the change, facilitating it, embracing it fully starting with yourself, regardless of where you may well be within the organisation, helping others how they could benefit themselves from making use of social networking.

Is Twitter Where Connections Go to Die? – The Unfollowing Experiment – The Follow-Up

Luis Suarez

Another reason why I treasure Tweetbot a great deal is that it doesn’t have all of the new distracting capabilities from Twitter that don’t add up much overall into the value add of the whole microblogging concept, which is pretty neat, because it just helps me focus on the conversations themselves and ignore everything else. Innovation Knowledge Management Knowledge Tools Learning Open Business Open Leadership Personal KM Productivity Tools Tools and Gadgets

IBM’s Social Business Jam – Are You Jamming Yet?

Luis Suarez

owork; perhaps one of my favourite interest areas as of late, specially when thinking about how microblogging and activity streams could help out tremendously in moving forward that clarity, openness, transparency within any business. . What an exciting 10 days it’s been so far!

Business or Pleasure? - why not both: Why customer service can't.

Martijn Linssen

It stands without reasoning that such a great product doesnt need service during a purchase either. Chicken and egg really, if you havent sold a product to your customer, there isnt a customer, hence there can be no service to speak of. Due to the product, or the user - irrelevant.

The Masterclass on Informal Learning

Jay Cross

From this foundation , we explore communities of practice, capturing and disseminating news, knowledge sharing at Intel, experiential learning at Xerox, conversation at HP, volunteerism at SAP, Twitter at Deloitte, product knowledge at BT, and learning from microblogs. Your organization has decided to tilt in the direction of informal learning. Colleagues tell you that it can be faster, better, and cheaper than traditional approaches.

Quip: conversations

Clark Quinn

How many times has a chance conversation ended up leading to a new product, service, acquisition, or more? Microblogging (e.g. Conversations are the engine of business. Seriously. How many problems are solved by saying “go talk to <so-and-so>&# , or ideas sparked by conversations around the water cooler? The conversations can be of many types: with co-workers, managers, subordinates, customers, stakeholders.

Business or Pleasure? - why not both: Microsoft and Cloud - they.

Martijn Linssen

By the way, heres the video ad Watching the video, Microsoft tries to make a few businesscases to draw customers to their superb Cloud products: Uploading photos to the Cloud? Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is.

Stop breaking down silos, let's enginize the pistons

Martijn Linssen

Simply swap the words and then visualise that scene again: "Hi were social evangelists and our product will break down your enterprise kingdoms!" Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Business or Pleasure? -

In retrospect 2000-2010: omphaloskepsis ruled

Martijn Linssen

This only works for products with short lifecycle Which is very true of course - but who determines that lifecycle? Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Business or Pleasure? -

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Social Customer Service - proving you failed?

Martijn Linssen

And on second thoughts, of course your product can break down and people complain about it, but if it ROIs to dig out an entirely new channel to approach them, arent your existing ones lacking beyond recognition? Business or Pleasure? -

Social shifts the focus from Presales to Aftersales

Martijn Linssen

In (very) short, heres your entire product life-cycle: you need to attract customers to your product (presales), your product needs to be good and self-sustainable, and then you need to please customers who have become dissatisfied with the product (aftersales): 3 phases to a successful product then.

Formalizing informal learning?

Clark Quinn

Wikis are a major advance on top of emailing documents around in many ways, and similarly microblogs have provided new capabilities. What I care about is empowering organizations to change in productive ways. The Entreprise Collaborative has a new question , asking whether we can formalize informal learning. I have to say, I don’t get the question.

ServiceDeskPhobia: one-idiot-fits-all

Martijn Linssen

Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Enterprise microblogging should be pay-per-use In retrospect 2000-2010: omphaloskepsis ruled The evident relationship between solar and ice? Business or Pleasure? -

The Evangelist, the Priest and the Monk?

Martijn Linssen

Theyre pretty much like Sales Directors: they know the product range, can very convincingly tell you whats best for you, and are fairly short of breath. Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Business or Pleasure? -

Real Profitability Part II: classical System Integrators

Martijn Linssen

One would expect consulting to be the product for these companies, and training / education being the R&D. Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Business or Pleasure? -

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Real Profitability Part IV: The Verdict

Martijn Linssen

Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Enterprise microblogging should be pay-per-use In retrospect 2000-2010: omphaloskepsis ruled The evident relationship between solar and ice? Business or Pleasure? -

Twitter's accidental path to monetisation

Martijn Linssen

Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Enterprise microblogging should be pay-per-use In retrospect 2000-2010: omphaloskepsis ruled The evident relationship between solar and ice? Business or Pleasure? -

2010-2020: The Great Divide

Martijn Linssen

PaaS your DTAP: Test, Acceptance and Pre-production systems have never come at a cheaper price. Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Business or Pleasure? -

Business or Pleasure? - why not both: Klout. Nail. Coffin. Who cares?

Martijn Linssen

Klout has none out of those three, AFAIC Successful business depends on a delicate blend of Marketing , Product and Service. Klouts product is bad. In June, Klout wrote me We do not have a dedicated support team Even if your product is perfect, you must be able to support it.

Twitter Tweet Button Test

Martijn Linssen

Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Enterprise microblogging should be pay-per-use In retrospect 2000-2010: omphaloskepsis ruled The evident relationship between solar and ice? Business or Pleasure? -

How Chatter made Marc humble

Martijn Linssen

Real-time is crucial to Salesforce’s offerings and Benioff emphasizes that real-time is the future of the company’s products. Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Business or Pleasure? -

Facebook Groups: their own Trojan Horse

Martijn Linssen

Still, so much noise around these 2 small and slight improvements One of Augies tweets in particular made me worried: "Its not a product or algorithm problem, or someone else wouldve solved it. Business or Pleasure? -

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Learning With and From Others: Restructuring Budgets for Social Learning

Dan Pontefract

Blogs, wikis, microblogging, YouTube-like video sharing, tagging, ranking, virtual worlds, discussion forums, and generally any other form of user-generated content (for learning, communication, and marketing) are both practical and engaging ways to complement the learning strategy of any organization. Social software such as video servers, collaboration platforms, and microblogging tools do in fact require an investment to reap benefit thereafter.

Why I think @Klout is Krap

Martijn Linssen

So, it wasnt Philip - who, by the way, is Chief Product Officer at Klout I have had my share of issues with Klout here and here , and via email. Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Business or Pleasure? -

How locked-in are you, really?

Martijn Linssen

off-the-shelf product Third-party lock-in starts when your company decides to single out a single third party. Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Business or Pleasure? -

Business or Pleasure? - why not both: On the Return On R&D

Martijn Linssen

The products are least innovative, the people are not at all motivated. Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Business or Pleasure? -

Business or Pleasure? - why not both: Would more Influence fix.

Martijn Linssen

Lithium was one of the Social CRM tools Ive taken a look at lately, and they had very flashy sentiment dashboards, showing product, blog or item sentiment across the Web. Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is.

Business or Pleasure? - why not both: Why the EA isn't ready for #E20

Martijn Linssen

Well there also are Organisation, Location, Actors and Roles, Processes, Events, Controls, Products, Functions. Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Business or Pleasure? -

Social Trojan Horse versus Troj enterprise

Martijn Linssen

Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Enterprise microblogging should be pay-per-use In retrospect 2000-2010: omphaloskepsis ruled The evident relationship between solar and ice? Business or Pleasure? -

Business or Pleasure? - why not both: Larry's magic numbers - bite.

Martijn Linssen

What's important is the absolute $ spend, the breadth of product range on which its spent, and how much results in free-on-upgrade enhancements vs new products. Thats why the absolute $ spent on that product is more significant than the % of its revenue.

Business or Pleasure? - why not both: Get your act together! @Klout

Martijn Linssen

Or, in their words: Every individual now has a network value based on their ability to leverage word of mouth and social media to influence their network and spread the word about a product or service. Business or Pleasure? -

The New Polymath Booktour - Amsterdam

Martijn Linssen

Real Profitability Part I: The Big Three and Four Enterprise microblogging: measuring true value "is. Enterprise microblogging should be pay-per-use In retrospect 2000-2010: omphaloskepsis ruled The evident relationship between solar and ice? Business or Pleasure? -