The myopia of metrics

Dave Snowden

Focus on the metrics and your vision is limited. The post The myopia of metrics appeared first on Cognitive Edge. I still have affectionate memories of my slide rule.

Malicious metrics

Clark Quinn

Like others, I have been seduced by the “what X are you” quizzes on FaceBook. I certainly understand why they’re compelling, but I’ve begun to worry about just why they’re so prevalent. And I’m a wee bit concerned. People like to know things about themselves.

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metrics, thy name is vanity

Harold Jarche

But only one metric mattered: registrations. But by focusing on the only real metric, it is obvious that the audience for this workshop is not there. Ignoring vanity metrics will free my mind. They deserve my time more than the vanity metrics that may stroke my ego.

Social Media Metrics

Clark Quinn

I continue to get asked about social learning metrics. Until we get around to a whitepaper or something on metrics, here’re some thoughts: Frankly, the problem with Kirkpatrick (sort of like with LMS’ and ADDIE, *drink*) is not in the concept, but in the execution. Frankly, even activity is a metric. Metrics for informal learning aren’t rocket science, but instead mapping of best principles into specific contexts.

Big Data: Running out of Metric System…

Andy McAfee

It turns out that in the era of big data, we’re about to run out of metric system: Yotta- , signifying 10^24, is the only metrix prefix left on the list. I recently came across two very different pieces of evidence showing how big a deal big data is.

Retail Training Tips That Improve Key Business Metrics


Those services can help retail companies improve key metrics like: Online Training LMS Retail TrainingRetail employees help generate a large portion of a business’ revenue by helping shoppers find what they need, suggesting additional purchases, and providing exceptional customer service.

Mapping metrics

Harold Jarche

Beth Kanter shares her presentation on Mapping metrics to strategy (with slide show) focused on non-profits using social media: The session will share an overview of why the sequence listen, learn, and adapt is critical to implementing a successful social media strategy.

Jay’s new book on learning metrics

Jay Cross's Informal Learning

This takes more than jargon and metrics. New book: What Would Andrew Do? by Jay Cross & friends. How to sell senior management on the value of learning. Preview and Table of Contents. 189 pages, $19.99 hard copy or download , $14.99 read-only.

Using social media to track and drive organizational success metrics

Trends in the Living Networks

One of the many topics discussed was the use of social media to track metrics and correlate these with organizational success metrics. A range of other very specific insights were generated from the analysis, and these metrics are now tracked on an ongoing basis. This week I was MC for the AHRI HR Technology conference , and ran one of the workshops on the following day, on Creating Results Using Social Media.

Methods and Metrics for Assessing Civic Tech

Beth Kanter

Methods and Metrics for Assessing Civic Tech, Guest post by Anne Whatley, Network Impact. For example, if location information will prove useful in tracking place-based impacts, best to build this metric into registration from the start, rather than try to capture the information later.

Metrics for Building, Scaling, and Funding Social Movements

Beth Kanter

The report addresses metrics for success for investing in broad field social movements or networked approaches to social change. These metrics are more qualitative in nature which makes them more difficult to define, capture, and track.

ROI and Metrics in eLearning

Tony Karrer

I'm working on an article around the use of ROI and metrics in eLearning. BPM and workflow technologies have been able to achieve significant gains in productivity Metrics Recently, functional managers have begun using eLearning to meet business objectives. This is where w Return on Investment in Training - The problem is that nobody is quite sure what the appropriate metrics are for measuring ROI for learning.

ROI 110

Nonprofit Social Media Mavens Are Curators of Metrics

Beth Kanter

I’ve been reading Social Media Metrics Secrets by John Lovett who is a senior partner at Web Analytics Demystified where Eric T. One point that he keeps making over and over: Metrics must have meaning or else they’re just numbers.

UX Metrics for Noobs and Skeptics: An Interview With Richard Dalton

Adaptive Path

So I guess it’s time for me to learn more about UX metrics. They say, if it moves measure it. I’ve been finding myself thinking a lot about how to measure UX lately — mainly to realize that I halfway don’t believe it’s possible. My gripe is that even if you can regularly track and look at numbers (itself no small feat), it’s hard to know what they mean exactly.

Greetings and Bathrooms: One CEO's Metrics for Retail Stores

Bob Sutton

"  When I asked what the "warning signs" he looked for during store visits, signs that management was slipping, he offered two metrics (which he said could be applied to many others retail settings too): 1.   Yesterday, we had the CEO of a large retail chain as a visitor in the Stanford class we Huggy Rao and I are teaching on scaling-up excellence.    I will refrain from using his name as this a class, not a speech to the public. 

How To Make Sense of Your Social Media Metrics

Beth Kanter

I’ve been facilitating a peer learning group with Packard Foundation grantees during the past year with a goal of improving measurement practice for social media and based on my book, “ Measuring the Networked Nonprofit.”

Is the New Facebook “People Talking About” Metric As Meaningless as Number of Likes?

Beth Kanter

Mari Smith pointed to this blog post from All Facebook explaining the metric and how it has been implemented in apps. His take: “It is a very shallow metric. And it does feel somewhat gratifying that I think we’ve been right all along. Photo by lecercle.

What is your organization’s “One Metric That Matters”?

Beth Kanter

The other is about using data to make decisions, but for the start up audience. They have some ideas in common – including finding the “One Metric that Matters.” When you know what the right question is, you’ll know what metric to track in order to answer that question.

Notes from Mari Smith Facebook Changes Webinar: Privacy Settings and A New Metric – People Talking About

Beth Kanter

Facebook Rolls Out New Metric: People Talking About. Last night Facebook announced some changes to Insights , the analytics program that we use for tracking Facebook pages, that includes a new metric, “People Talking About.”

Applying Avinash Kaushik’s Best Social Metrics Framework for the New Facebook Insights Data

Beth Kanter

What social media analytics should we pay attention to? And the nuts and bolts questions like, “Given all the Facebook changes , what do I need to understand about the new Facebook metrics and the Insights analytics program?”

Return on Intangibles

Jay Cross

That’s why Return on Intangibles is the most important metric in the CLO’s toolkit. Management Innovation Metrics of organizational learning Profit This article appears in the October 2013 issue of Chief Learning Officer. Understanding learning’s value depends on measuring what can’t be touched. . In his marvelous book Intellectual Capital , Tom Stewart asked, “ What’s new?

Measure what’s important

Jay Cross

Just Jay Metrics of organizational learning In the last twenty years of the twentieth century, investors shifted from Industrial Age thinking to Knowledge Era thinking. The shift changed how owners value businesses.

How to Replace Top-Down Training with Collaborative Learning (4)

Jay Cross

Community Metrics of organizational learning Working SmarterFourth post in a series. In case you missed them, here are the first , second , and third posts. Is your organization ready? How ready are you to tackle Big L Learning?

Calling shades of gray “black and white&#

Jay Cross's Informal Learning

MetricsRecognition of Non-formal and Informal Learning. Fifteen years ago, “the OECD education ministers agreed to develop strategies for ‘lifelong learning for all’ &# They still don’t have it right. Who are these guys?

How To Use Facebook Metrics To Give Your Audience the Content They Want Most

Beth Kanter

I found this wonderful infographic that takes you through the process of setting goals, making them measurable, picking your metrics, and making decisions based on your data. What have you learned about what works best in using metrics to give your audience the content they want?

It’s all relative

Jay Cross

There’s no cookie-cutter formula for applying metrics, but there is an underlying process. The Metrics Cycle. There’s no cookie-cutter formula for applying metrics, but there is an underlying process. The only valid metrics for corporate learning are business metrics.

10 pieces of advice on the web, workflow, & learning

Jay Cross's Informal Learning

ROI – Flaws in the Metrics System. Tags: General Informal Learning Metrics Social After a lengthy hibernation, Learning Light ’s eLearning Centre rides again! From a press release yesterday: Learning Light has now launched the new look and feel e-learning centre.

The Happy Bottom Line

Jay Cross

Metrics of organizational learning Psychology Well-beingCLO , October 2012. When I was 5 years old my mother always told me that happiness was the key to life. When I went to school, they asked me what I wanted to be when I grew up. I wrote down ‘happy.’

Decisions, decisions. Business decisions.

Jay Cross

Jay Cross examines decision making on learning at work, and gives the lie to some myths about the use of business metrics. Common measures are gain in market share, increased revenue, customer satisfaction, and other business metrics. Tags: Metrics of organizational learning

Showing the value of social media

Jay Cross

Tags: Metrics of improving organizational learning

FAQ 133

A Rough But Intriguing Metric for School Assessing a School.

Bob Sutton

Evidence-Based Management in Action » A Rough But Intriguing Metric for School Assessing a School Principal. What do you think of this metric?  Listed below are links to weblogs that reference A Rough But Intriguing Metric for School Assessing a School Principal : Comments. I am a teacher, among other things, and say can that yes that metric works- to a point. Agree it is an imperfect but potentially useful metric. Bob Sutton.

Secrets of Working Smarter

Jay Cross

Those in the quantitative data/metrics/benchmarking camp argue against the legitimacy of the notion of “informal” learning. Informal Learning Meta-Learning Metrics of organizational learning Web 2.0Learning Solutions Magazine.

Learning on the Holodeck

Jay Cross

Tags: Metrics of organizational learning The process of Innovation


Jay Cross

Tags: Increasing profitability Making sound decisions Management Innovation Metrics of organizational learning

Value Networks

Jay Cross

Tags: Making sound decisions Management Innovation Metrics of organizational learning

Making business decisions: the hand and the heart

Jay Cross

Tags: Making sound decisions Metrics of organizational learning

Intangibles matter

Jay Cross

Cross then goes on to make the point about the way outcomes are measured; “First, the metrics that people have been using for the past 30 years— using accounting measures—are totally ridiculous. Tags: Metrics of organizational learning Leadership, Intangibles, and Talent Review.

ROI 92

Steven Berlin Johnson « The Battle Of The Books | Main | » "We have for years allowed ourselves to be held hostage to one metric only," says Jay R.

Learnlets » Informal budget ratio 80/20?

Clark Quinn

Strategic Doing is designed for open, loosely coupled networks

Harold Jarche

“In Strategic Doing, metrics play a different role. We use metrics to facilitate learning. Metrics provide a convenient tool to accelerate our learning. Tweet Comparing Strategic Planning and Strategic Doing.

Design 268

Why you need to take a Google Analytics approach to measuring learning


Today, L&D measures learning activities through metrics such as time-in-training, completion rates and test scores. Unfortunately, this isn''t the language the rest of the business speaks, because these metrics don''t prove that the provided training is working.

Informal Learning Blog » The income statement isn’t

Jay Cross's Informal Learning

How Online Sales Training Can Improve the Bottom Line for Large Enterprises


That’s a crucial mistake, since effective sales training improves a company’s bottom line not only by helping sales professionals close more details, but by improving other key business metrics such as cost and employee retention.